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My family and I, with two kids under 5, have stayed at this hotel for nearly 3 weeks. I cannot say enough good things about the hotel and the staff. If you are traveling to San Juan for either a short trip or an extended...More
This place is awesome! The staff truly goes out of their way to ensure you have a great experience. Upon check-in, they asked for my cell phone number. Throughout the entire stay they would text me to ensure our stay was perfect. Anytime you need...More
Response from joselinelopezvela, Guest Relations Manager at Caribe Hilton San JuanResponded 15 February 2017
We appreciate you taking the time to share your experience while in our property. We are delighted to see your stay was a pleasant one. We strive to deliver great service and it is refreshing to know when that is achieved.
We sincerely appreciate your...More
Excellent property with a very attentive staff. We had a great time. Good location, close to Old San Juan (historic district) and the Condado (tourist district). Great beachfront property and amenities (SPA and gym).
Review collected in partnership with Hilton Hotels & Resorts
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Great location for San Juan with beautiful views. Grounds are very clean as is the hotel. The lobby isn't air conditioned, so somewhat uncomfortable, but allows the sea breeze to flow through. The hallways often have somewhat foul smells, probably due to the ventilation. The...More
1 Thank Larry N
Response from joselinelopezvela, Guest Relations Manager at Caribe Hilton San JuanResponded yesterday
Dear Larry N,
Thank you for sharing.
We are pleased to hear you found the hotel location, grounds, and room service to your liking.
We sincerely appreciate your feedback and we’re very sorry you were unpleasant with the inconvenience you encountered during your stay. Our...More
Great location, views and then nothing else - never felt welcomed, always on edge, staff in the pool or recreational areas were rude, unprofessional and made it stressful, the building is getting old and rooms look dated. Never were told welcome or thank you when...More
1 Thank Sergio D
Response from joselinelopezvela, Guest Relations Manager at Caribe Hilton San JuanResponded 2 days ago
Dear Sergio D,
We are thrilled to hear that the level of service you received from our team members left a lasting impression on you.
This is uncharacteristic of our hotel and team members, and we are always looking for ways to improve our customer...More
US$178 - US$429 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
#2 Green Hotel in San Juan
#5 Spa Hotel in San Juan
#6 On the Beach Hotel in San Juan
#10 Luxury Hotel in San Juan
#11 Family Hotel in San Juan
#12 Romantic Hotel in San Juan
#13 Business Hotel in San Juan
Family Rooms ,
Accessible rooms ,
Number of rooms
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