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Caribe Hilton San Juan

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#18 of 46 Hotels in San Juan
GreenLeadersSilver level
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Caribe Hilton San Juan
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6,456 Reviews from our TripAdvisor Community

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Showing 6,039: English reviews
Phillisburg, Nj
Reviewed yesterday NEW

I am a Hilton Honnor member and stayed at Caribe Hilton San Juan for 3 nights for business. The room rate is $190 a night plus applicable taxes AND 18% resort fee. Parking is charged extra. As a paying customer, I expect everything in my room should be at least "functional" - my minimum requirement. With almost $250 per night,...

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Helpful?
2Thank mraquila
HOTEL’S FAVOURITE REVIEW
Reviewed 4 December 2016 via mobile

The hotel is a classic in Old San Juan. It has a great location at the entrance of old San Juan and is near Condado and Miramar area. This hotel has spectacular views and great amenities. They provide an excellent service.

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Helpful?
3Thank Andres G
About Hotel's Favourite Review
joselinelopezvela, Guest Relations Manager at Caribe Hilton San Juan, responded to this review

Dear Andres G, We appreciate your pleasant review. We are pleased to hear that your expectations were exceeded in every way with our excellent services, great location and amenities and spectacular views. It sounds as though you also had the chance to explore the local areas around Condado and Miramar. We are already looking forward to your return

Reviewed yesterday NEW

Very slow and unreliable internet. Watch out for their "Daily Resort Charge." They don't really specify that clearly. They will surprise you with that when you check in. Daily parking is expensive. Overall, our stay was great. Friendly staff, clean rooms, and great location.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Rico Allan L
White Plains, New York
Reviewed yesterday NEW

kept holds on my credit card for over 2 weeks with NO help from the hotel. Grounds nice and clean and staff pleasant. beach was clean. could of had more selections in the breakfast area to eat. I also go to this hotel because I feel safe and its kid friendly.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Maria S
Reviewed yesterday NEW

We've traveled to PR for over 10 years now and this is our favorite place to stay - hands down! We love the clean / fun private beach, fish viewing pier, koi pond with ducks and pretty grounds. The hotel is good for both adults and kids - the beach is calm and protected but you still get to enjoy...

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Thank Bridget B
Minneapolis, Minnesota
Reviewed 2 days ago NEWvia mobile

My daughters and I stayed here for one night pre-cruise. Got a great rate on Hotwire and very much enjoyed our stay here. When we arrived, Marcos was very helpful and explained everything to us. We were in the honors tower, balcony view of the parking garage, but that's ok, wasn't spending much time in room. Bathroom was very roomy...

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Helpful?
Thank CruiseLori
joselinelopezvela, Guest Relations Manager at Caribe Hilton San Juan, responded to this review

We appreciate your pleasant review. It is pleasing to know you love many aspects of our hotel including our helpful team members, concierge desk and our location. We are already looking forward to your return

Ontario Canada
Reviewed 2 days ago NEW

We stayed here after christmas andante the new year. this is a huge property great pools grounds and property kept up very clean everywhere. staff are all great in every restaurant and in every department, we stayed in the lagoon villas big rooms but far from everywhere. we love the small restaurant that had the italian food such great friendly...

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Helpful?
Thank joanne777
joselinelopezvela, Guest Relations Manager at Caribe Hilton San Juan, responded to this review

Dear Joanne, Thank you for sharing your experience. We are pleased to hear you found the property service and amenities to your liking. We look forward to welcoming you back to our hotel in the not too distant future.

Reviewed 2 days ago NEWvia mobile

My personal favorite in PR. The only truly private beach, best location, sprawling grounds, and the staff always aims to please. Very close to OSJ yet secluded in their massive grounds. The only thing missing is a big slide for the kids. A tip to management: look at the slide at the Hard Rock Universal Hotel pool and copy it....

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Helpful?
Thank David G
joselinelopezvela, Guest Relations Manager at Caribe Hilton San Juan, responded to this review

Dear David G, How wonderful it is to know your experience at our hotel was your favourite place in PR. From the private beach, best location, sprawling grounds, team members always aims to please, we are delighted to hear that every aspect went above and beyond your expectations. It would be a pleasure to welcome you back.

Reviewed 3 days ago NEW

Victorio Mercado was such a Great help when I needed help with my T V and then he contacted the air condition man when my air didn't work also. What a asset to the Caribe Hilton. It was a pleasure to meet Victorio.

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Helpful?
Thank Ron H
joselinelopezvela, Guest Relations Manager at Caribe Hilton San Juan, responded to this review

Dear Ron H, Thank you for sharing your experience. It is lovely to hear that the outstanding service from our team members have been highlights of your visits. We will pass along your kind words to Victor Mercado, as providing unforgettable experiences to our guests gives us much joy. We look forward to your next visit at Caribe Hilton.

Webster, New York
Reviewed 3 days ago NEWvia mobile

The reviews that say this hotel is in need on some updating are spot on. However, what I haven't read people saying is that updates are being made. We spent 4 days there and always saw maintenance working on the facilities. Painting, cleaning, repairing, etc. We had a problem with our toilet (a little clog that we probably caused ourselves...

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1Thank DomCecconi
joselinelopezvela, Guest Relations Manager at Caribe Hilton San Juan, responded to this review

Thank you for sharing your experience. We appreciate you taking the time to share your experience while in our property. We are delighted to see your stay was a pleasant one. We strive to deliver great service and it is refreshing to know when that is achieved. We thank you again for staying with us and we look forward to...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
GreenLeadersSilver level
About the property
  • Non-Smoking Hotel
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Tennis Court
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Banquet Room
  • Conference Facilities
Official Description (provided by the hotel)
The Caribe Hilton, the ultimate beachfront hotel in San Juan, is set on an exclusive peninsula made up of 17 acres of lush tropical gardens. This Puerto Rico Hilton is ideally situated between historic old San Juan and the exciting Condado area, offering a secluded beach, lavish accommodations and amenities tailored to families, couples and business travelers alike. This San Juan hotel is just a 15-minute drive from Luis Munoz Marin Airport and the closest resort to Old San Juan area. ... more   less 

Additional Information about Caribe Hilton San Juan

Address: 1 San Geronimo Street, San Juan 00907-1052, Puerto Rico
Region: Caribbean > Puerto Rico > San Juan
Price Range: $277 - $631 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Caribe Hilton San Juan 4*
Number of rooms: 652
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Travelocity, Booking.com, Hilton Hotels Direct and Jetsetter so you can book your Caribe Hilton San Juan reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Caribe Hilton San Juan Hotel San Juan
Hilton Hotel San Juan
Hilton Hotel Caribe
Hilton San Juan
San Juan Caribe Hilton Hotel
Hotel Style:
#2 Green Hotel in San Juan
#5 Spa Hotel in San Juan
#6 On the Beach Hotel in San Juan
#9 Luxury Hotel in San Juan
#11 Family Hotel in San Juan
#12 Romantic Hotel in San Juan
#13 Business Hotel in San Juan
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Questions & Answers

Here's what travellers have asked, with answers from Caribe Hilton San Juan staff and other travellers.
173 questions
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New Orleans, Louisiana
Commack, New York

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Questions? Get answers from Caribe Hilton San Juan staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Get an ocean view- it's worth the upgrade. Rooms in the garden wing have upgraded bathrooms (glass shower doors).”
 of 5 bubbles bridgetb872, 23 Jan 2017 | Read review
“Ask for a renovated room... if they exist.”
 of 5 bubbles E4159NCamyp, 19 Jan 2017 | Read review
“Ask for a high floor for best views!”
  • Caribe Hilton, San Juan, PR, view from our room on 11th floor
 of 5 bubbles TeresaE888, 19 Jan 2017 | Read review
“Ask for Ocean view”
 of 5 bubbles K2355JQpatricka, 16 Jan 2017 | Read review
“Ask for an Ocean View”
 of 5 bubbles michaelcaligiuri, 13 Jan 2017 | Read review
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