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El Canario by the Lagoon

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Traveller (123)
Room & Suite (146)
Dining (15)
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Overview
  • Excellent32%
  • Very good44%
  • Average16%
  • Poor5%
  • Terrible3%
Travellers talk about
“front desk”(44 reviews)
“old san juan”(59 reviews)
AMENITIES
Free Wifi
Breakfast included
Air Conditioning
Non-Smoking Hotel
Multilingual Staff
Wheelchair Access
Self-Serve Laundry
2 Star Hotel
All hotel details
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Reviews (358)
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All reviewscontinental breakfastfront deskold san juanpuerto ricorecommend ellaundry facilitiessmall balconytop floorstay there againcondado beachsmall hotelashford avenueair conditioningmini fridgewalking distancewater pressurerestaurants and shops
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11 - 15 of 315 reviews
Reviewed 29 November 2017 via mobile

Firstly just want to say that we didn't make it to stay at this place because the hotel cancelled our booking without notifying us directly! Whilst we understand the disasters caused by Hurricane Irma, we don't appreciate the dishonesty of the hotel first telling us...More

Thank ComfyGourmetSeeker
Response from John V, Owner at El Canario by the LagoonResponded 7 December 2017

I am sorry we were not able to accommodate you for your stay. The only reason we are open is because FEMA brought a generator to power the hotel. In exchange, we have to provide rooms for FEMA, the ARMY, and some other contractors. Your...More

Reviewed 6 October 2017

We stayed here for one night before we departed for our cruise. We had a very warm welcome from the receptionist. She explained everything. The room was nice and clean and the location was perfect for us. The main restaurant area is only a 5min...More

1  Thank PDKJ
Response from John V, Owner at El Canario by the LagoonResponded 11 October 2017

We try hard to make everyone feel welcome and comfortable. Your comments are greatly appreciated. I am very happy we met your needs during your stay. Please come back and see us soon.

Reviewed 3 October 2017

This hotel actually had electricity when others around it still didn't after Hurricane Irma. The elevator didn't work until the second day. Friendly staff. The breakfast was not exciting at all, so we went closely for a much better breakfast. The room was clean and...More

2  Thank palovelady
Response from John V, Owner at El Canario by the LagoonResponded 11 October 2017

Thank you for your review. We appreciate your business and look forward to have you stay with us again.

Reviewed 1 October 2017 via mobile

It's cheap and best to stay cool in this area . Morning brake fast is good. Room service is quite good . We can book online easily . For dinner and lunch good hotels are available on walkable distance .

1  Thank 512rajeevr
Response from John V, Owner at El Canario by the LagoonResponded 11 October 2017

Thank you for staying with us. Make sure you come back and see us soon.

Reviewed 12 September 2017 via mobile

it is a good place to stay if you only need a room for a night or two. it is more economic than many other hotels in the area, but simpler too. to me, the best part is its cleanliness. room, bed, bathroom all were...More

2  Thank Anesthesia G
Response from John V, Owner at El Canario by the LagoonResponded 13 September 2017

Thank you for staying with us. We appreciate your business. Hope you come back and see us soon.

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About
Awards & Recognition
Travellers' Choice2018 Winner
Amenities
Top amenities
Free High Speed Internet (WiFi)
Breakfast included
Hotel Amenities
Breakfast included
Multilingual Staff
Self-Serve Laundry
Room amenities
Air Conditioning
Refrigerator in room
Details
Price range
US$95 - US$142 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#7 On the Beach Hotel in San Juan
#12 Family Hotel in San Juan
#12 Business Hotel in San Juan
Room types
Non-Smoking Rooms
Details
Price range
US$95 - US$142 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#7 On the Beach Hotel in San Juan
#12 Family Hotel in San Juan
#12 Business Hotel in San Juan
Room types
Non-Smoking Rooms
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Traveller (123)
Room & Suite (146)
Dining (15)
Pool & Beach (2)
Amenities (5)
Questions & Answers
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grammabeth
27 October 2017|
AnswerShow all 4 answers
Response from Pedro L | Reviewed this property |
Airport is $19 US.
0
Votes
Room Tips
"all rooms you I like them all"
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"Higher floors will have a better view of the nearby lagoon"
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"For a budget price, this is a good choice for staying in the Condado area."
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"Rooms at the end of the hall away from the elevator are quieter, but there is very little noise anywhere in..."
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