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Message from TripAdvisor: This hotel is undergoing a comprehensive restoration and plans to reopen to the public later this year.

The Condado Plaza Hilton

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Traveller (2792)
Room & Suite (1325)
Pool & Beach (476)
Overview
  • Excellent28%
  • Very good36%
  • Average20%
  • Poor9%
  • Terrible7%
Travellers talk about
“cafe caribe”(173 reviews)
“lagoon side”(111 reviews)
“salt water pool”(88 reviews)
AMENITIES
Free Wifi
Parking
Air Conditioning
Beachfront
Pool
Non-Smoking Hotel
Restaurant
4 Star Hotel
All hotel details
Additional information
Offers from The Condado Plaza Hilton
Special Offer: Double Points, Every Stay
Hotel deals
Offers from The Condado Plaza Hilton
Special Offer: Double Points, Every Stay
Hotel deals
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Reviews (4,942)
Filter reviews
4,610 results
Traveller rating
1,324
1,521
942
466
357
Traveller type
Time of year
LanguageEnglish
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1,324
1,521
942
466
357
Show reviews that mention
All reviewscafe caribelagoon sidesalt water poolocean viewpuerto riconoodle barold san juansmall beachglass showerswim up barpool arearopa viejaashford avenuecoffee makermain poolopen hoursconcierge desk
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1 - 5 of 4,610 reviews
Reviewed 26 March 2018

Understandably, PR is working very hard to recover from the horrible hurricanes. But trying to put regular leisure and families in a property that is still in disrepair is a bad idea. This hotel is filled with recovery workers (great job guys/gals). Not even close...More

Review collected in partnership with Hilton Hotels & Resorts
3  Thank Kujo96
Response from Carolina P, Manager at The Condado Plaza HiltonResponded 29 March 2018

Dear Kujo96, Thank you for taking the time to write a review and for letting us know about your experience in our hotel. As your comments are of utmost importance, they are used for our service delivery improvement. We want to make sure we meet...More

Hotel's Favourite
Reviewed 27 September 2017

It's very hard for me to begin this review just due to the fact that I am not the same person writing this as the one who checked into the Condado Hilton on September 16th. While the 6 of us in our party were enjoying...More

4  Thank farmpammy
Response from Carolina P, Guest Experience Manager at The Condado Plaza HiltonResponded 27 September 2017

Dear farmpammy, Thank you for taking the time to write a review. I truly don't have words to express how happy we are to read that you were extremely satisfied with the services we provided before, during and after the Hurricane Maria. For us, your...More

Reviewed 26 March 2018

The hotel is being repaired, there is no restaurant (other than Dennys), there is no bar, the lobby is set up temporarily in the Mezzanine, my room was not cleaned after the first night, the TV did not work, the price was out of line...More

Review collected in partnership with Hilton Hotels & Resorts
4  Thank rbeck67
Response from Carolina P, Manager at The Condado Plaza HiltonResponded 28 March 2018

Dear rbeck67, Thank you for taking the time to write the review. We use guest feedback to improve in our service delivery and we appreciate you letting us know about your satisfaction. As exposed in our websites, our hotel is open while in restoration and...More

Reviewed 25 March 2018 via mobile

Stayed in the property for two nights and the facilities are clearly in need of refurbishment; management's effort to get up to speed after the disaster is evident. BLUF: the pool bar os npt operational. The ocean terrace is off limits. Picayo is closed. Starbucks,...More

Thank jayrodsan
Response from Carolina P, Manager at The Condado Plaza HiltonResponded 28 March 2018

Dear jayrodsan, Thank you for taking the time to write a review. Your feedback is of the utmost importance to us and we greatly appreciate your recovery comments. We are definitively undergoing a restoration/renovation process in which our hotel will have a new look for...More

Reviewed 22 March 2018

I arrived to the hotel at about 6pm or so and was told that they did not have any rooms available, even though I had a confirmation number and had put a deposit down on my room. They never contacted me prior to my arrival...More

1  Thank Lora P
Response from Carolina P, Manager at The Condado Plaza HiltonResponded 23 March 2018

Dear Lora P, Thank you for taking the time to write a review. I'm terribly sorry about your arrival inconvenience. Your feedback is of the utmost importance to us and your experience was discussed with our Executive Committee. I completely understand your disappointment and we...More

View more reviews
About
Amenities
Top amenities
Pool
Beachfront
Restaurant
Fitness Centre with Gym / Workout Room
Free High Speed Internet (WiFi)
Bar/Lounge
Spa
Hotel Amenities
Business Centre with Internet Access
Meeting Rooms
Children Activities (Kid / Family Friendly)
Wheelchair Access
Dry Cleaning
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Non-Smoking Hotel
Self-Serve Laundry
Conference Facilities
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Hot Tub
Outdoor pool
Details
Price range
US$231 - US$524 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#5 Spa Hotel in San Juan
#9 On the Beach Hotel in San Juan
#12 Luxury Hotel in San Juan
#15 Business Hotel in San Juan
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$231 - US$524 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#5 Spa Hotel in San Juan
#9 On the Beach Hotel in San Juan
#12 Luxury Hotel in San Juan
#15 Business Hotel in San Juan
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Add Photo Photos
Traveller (2792)
Room & Suite (1325)
Pool & Beach (476)
Dining (64)
Amenities (47)
Business Centre & Event Rooms (24)
Family and Play Areas (13)
Questions & Answers
Ask a question
RedPandaRCute
11 January 2018|
Answer
Response from Carolina P | Property representative |
Hola RedPandaRCute; thank you for taking the time to ask us a question. No, our hotel will remain closed until June 30, 2018 for the moment. Regards,
0
Votes
jagrchtybo13
13 November 2017|
Answer
Response from Carolina P | Property representative |
Hi jagrchtybo13; thank you for taking the time to ask us a question. Our hotel will remain closed until April 1, 2018 for the moment. Please know this is subject to change to a later date. If any questions, please feel free... More
1
Vote
Carol F
27 August 2017|
AnswerShow all 3 answers
Response from TheTravelTruth | Reviewed this property |
Yes they do have a place to hold your luggage and they were so helpful. The hotel is very busy and I would not count on early check-in. They do have a shuttle to old town which is nice. We just took an Uber. Hope that helps.
1
Vote
Room Tips
"Ask for the rooms with spa/jacuzzi in the living room"
Read review
"I love the ocean front rooms although the bay view rooms offer a great view of the bay and the city."
Read review
"Every room has an amazing view of ocean and waterways."
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"Ocean view"
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