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The Condado Plaza Hilton

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The Condado Plaza Hilton
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4,540 Reviews from our TripAdvisor Community

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Showing 4,243: English reviews
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Bayamon, Puerto Rico
Reviewed yesterday NEW

We are a corporate account of the Condado Plaza Hilton and frequently make reservations for vendors and/or customers that visit us. But, based on our experience and the feedback from the people we've made reservations for is that the staff regularly go above and beyond what is usually expected with regards to attention to details and service. And, that includes...

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Helpful?
Thank Tulio F
Traverse City, Michigan
HOTEL’S FAVOURITE REVIEW
Reviewed 3 weeks ago

We have now made this hotel our go-to when cruising. We stayed two nights before and three days after our cruise. We love the proximity to dining, casinos, Old San Juan etc. The pool area is beautiful--you are a choice of beach (which is public), pool with pool bar (chlorinated) or the pool closer to ocean (salt water)--the options are...

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5Thank diamondbabydoll
About Hotel's Favourite Review
Carolina P, Guest Services at The Condado Plaza Hilton, responded to this review

Hi diamondbabydoll, Thank you for taking the time to write a review. How exciting is that you made our hotel you're go to when going on a cruise and that you love it. I definitely agree with you; our hotel does offer great facilities and an awesome location! Near to everything. We truly hope to have you back soon! Warmest...

Pennsylvania
Reviewed yesterday NEW

We stayed one night at the Condado Plaza Hilton before our cruise departure. We were on the 9th floor of the main building, and although I requested an ocean view room, I did not get it. Instead, I was on the opposite side of the building facing the street and the lagoon building. Not such a great view, but I...

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Helpful?
Thank SherryLK
Dallas
Reviewed yesterday NEW

Small rooms, housekeeping could pay more attention to detail, ie: leave bath mats, coffee, clean cups, etc. Also, asked twice during four day stay to have the light fixed in the shower, it never happened. With the already poor lighting in the bathroom, it was inconvenient. Conversations are easily heard between room walls. I now know a lot about my...

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Thank drosene1
Miami, Florida
Reviewed 2 days ago NEW

Beautiful property. Comfortable, spacious room. Had a great ocean view. Front desk staff very helpful. Good food in the restaurants. Good location. Would happily stay there again if/when I return to San Juan.

Review collected in partnership with Hilton Hotels & Resorts
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Thank cherylchin
Miami Beach, Florida
Reviewed 3 days ago NEW

The hotel has gorgeous rooms and views of the ocean. The food at the restaurants was fresh and prepared with great flavor. I enjoyed the poolside drinks by Aqua, there are multiple bars throughout the mezzanine and 1st floor to choose from.

Review collected in partnership with Hilton Hotels & Resorts
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Thank shannonsE5500NP
Minneapolis, Minnesota
Reviewed 3 days ago NEW

I had a great spring break trip here. I would like to recognize Jason J Diaz specifically for being a great team member and helping me on the beach. He was always kind and more than happy to help me with any questions. He even taught me a lot about Puerto Rico, which was wonderful information to learn. Thank you...

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Thank maisraelson
Stony Brook, New York
Reviewed 3 days ago NEW

Hotel is a bit dated but we had balcony room over the water which was nice. I really have no complaints except that food was expensive at hotel and shower water wasn't hot enough. Lagoon had great snorkeling and we paddleboarded on the other side water. The view is great at this hotel and the staff was really nice.There are...

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Thank 123kmd
A TripAdvisor Member
Level Contributor
3 reviews
Reviewed 3 days ago NEWvia mobile

We stayed in old San Juan for a few days and ended our vacation here. It was a nice clean place with all the amenities you need and good service. We had a balcony with an awesome view! The only complaint I have is with the concierge service. I had ordered a banner and champagne to be delivered for my...

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Thank A TripAdvisor Member
Chambersburg, Pennsylvania
Reviewed 4 days ago NEWvia mobile

The hotel was ok for a one night stay prior to cruise. I would not stay here for a week long visit. As big as the property is they have 2 elevators for all the guests on the resort.. not good. Our room had a curtain that would not completely shut. It was ripped and therefore wouldn't pull shut so...

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Thank 2017SassyDiva

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Beachfront
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
About the property
  • Non-Smoking Hotel
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Meeting Rooms
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Condado Plaza Hilton, the only hotel overlooking both the Atlantic Ocean and Condado Lagoon, is an enchanting alternative to typical San Juan hotel. Our unique location boasts cool ocean breezes, breathtaking sunsets, and a shimmering, protected beach. Whether you're traveling for work or play, this sparkling hotel offers it all, superb dining options including the award-winning Pikayo restaurant, elegant event venues, three glistening pools, water slide, waterports, 24-hour fitness center, tennis, poolside massage and bustling nightlife. ... more   less 

Additional Information about The Condado Plaza Hilton

Address: 999 Ashford Avenue, San Juan 00907, Puerto Rico (Formerly Conrad San Juan Condado Plaza)
Region: Caribbean > Puerto Rico > San Juan
Price Range: $213 - $530 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Condado Plaza Hilton 4*
Number of rooms: 572
Reservation Options:
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Also Known As:
Conrad San Juan Condado Plaza Hotel San Juan
San Juan Conrad
Condado Plaza Hotel San Juan
Hotel Resort Wyndham
Hotel Style:
#6 Spa Hotel in San Juan
#8 On the Beach Hotel in San Juan
#11 Luxury Hotel in San Juan
#15 Business Hotel in San Juan
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Questions & Answers

Here's what travellers have asked, with answers from The Condado Plaza Hilton staff and other travellers.
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New York

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Get a corner room as high as you can in the ocean tower to experience an amazing view of pools, beach, ocean waves, and city skyline.”
 of 5 bubbles drosene1, 22 Mar 2017 | Read review
“The ocean view is amazing! High floor rooms are better”
 of 5 bubbles RayNJanetViel, 12 Mar 2017 | Read review
“All rooms have a balcony and various views, however, we chose the water view over the city view, for a few dollars more.”
 of 5 bubbles 256gusp, 10 Mar 2017 | Read review
“Corner suites are the way to go.”
 of 5 bubbles JasonH318, 10 Mar 2017 | Read review
“Ocean views are the best".”
 of 5 bubbles Genuine516, 6 Mar 2017 | Read review
5 of 5