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The Condado Plaza Hilton

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The Condado Plaza Hilton
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4,323 Reviews from our TripAdvisor Community

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Showing 4,045: English reviews
San Juan, Puerto Rico
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 4 days ago NEW

Trip was good, all i can say is this hotel can do a little better with including breakfast and an happy hour like the embassy suites does. There restaurant upstairs is an expensive Japanese place. The bars close early

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
1 Thank joseramos22
Carolina P, Guest Services at The Condado Plaza Hilton, responded to this review

Hi joseramos22, Thank you for taking your time to write a review. We greatly appreciate you taking the time to share your feedback and we're glad to know you enjoyed your stay. Thank you for giving us the opportunity to be of service. We hope to have you back in a non distant future. Best wishes, Carolina carolina.padin@hilton.com More 

Des Moines, Iowa
Level Contributor
60 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 5 days ago NEW via mobile

I haven't actually stayed in this hotel but booked it to stay for an upcoming trip to Sam Juan in 2017 and experienced a nightmare booking which left me with a bad taste in my mouth about the people and customer service in Puerto Rico. I booked a deal that was book now and pat later but was charged now... More 

Helpful?
1 Thank Alanda L
Carolina P, Guest Services at The Condado Plaza Hilton, responded to this review

Greetings Alanda L, Thank you for taking the time to write a review. I sincerely apologize for the inconvenience you experienced while booking a reservation with us. I'm sure there was a misunderstanding as this is not the usual. As I'm very saddened to read that you cancelled your reservation, if you ever consider giving us another opportunity, please contact... More 

Evergreen, Colorado
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 5 days ago NEW

We did not have a good experience at this Hilton property over this past Thanksgiving weekend. First impression was of the front desk staff, who seemed to not care about anything, let alone helping us. The lady who checked us in gave us zero information about the hotel and any activities, and she seemed to have a "no care" attitude.... More 

Helpful?
1 Thank Crazy4vbal
Carolina P, Guest Services at The Condado Plaza Hilton, responded to this review

Greetings Crazy4vbal, Thank you for sharing your experience. I'm very sorry for the service, smell and noise inconveniences you experienced during your stay. We shared your comments with the Directors responsible for this areas as your satisfaction is of the utmost importance to us and a no care attitude is not permitted as part of our service standards. I'm trying... More 

Level Contributor
6 reviews
Reviewed 5 days ago NEW via mobile

My husband and I took a quick trip to celebrate our 10th anniversary. It was our first time in Puerto Rico so I wasn't sure to expect. I wanted to find a place that wasn't too far from the airport and on the beach; both criteria were met here. The staff was very attentive. As an added bonus, we were... More 

Helpful?
Thank Liz K
Carolina P, Guest Services at The Condado Plaza Hilton, responded to this review

Hi Liz K, Thank you for taking the time to write a review and for choosing us to celebrate your 10th anniversary. We're very pleased to read your enjoyed your stay and our services. We'd love to have you back for your 11th anniversary celebration! Please feel free to contact me and I'll personally assist you. Best wishes, Carolina carolina.padin@hilton.com More 

North Carolina Coast, North Carolina
1 review
Reviewed 6 days ago NEW

Nice location. Main lobby very cool with the aquarium. Nice facilities and beach just outside of hotel. Staff very friendly and will go the extra effort for you. Short taxi ride to Old San Juan or option to take bus with bus stop just down from hotel.

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank 699deeanna
Carolina P, Guest Services at The Condado Plaza Hilton, responded to this review

Hi 699deeanna, Thank you for taking the time to share your experience. Our mission is to deliver exceptional service and we feel very happy when our endeavors have succeeded. By the way, I also find our aquarium cool! It's give that little touch to our reception area :) We'd love to have you back in a non distant future. Regards,... More 

San Juan, Puerto Rico
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 6 days ago NEW

Great Hotel, the staff was very friendly and the rooms were great. A lot to do within the Hotel: kayak, paddle boarding, paddle boat, snorkeling etc. Minutes away from Old San Juan. Great restaurants within walking distance an addition to the great dinning selection that the Hotel offered. Definitely a "Must" in your vacation list.

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
1 Thank juliocY7221EK
Carolina P, Guest Services at The Condado Plaza Hilton, responded to this review

Hola juliocY7221EK, Thank you for taking the time to share your experience. How wonderful is to read that you say our hotel is a must on TripAdvisor user's travel list. I definitely agree! As you exposed, we have a lot to do within the hotel and our location is perfect. We look forward to have you back in a non... More 

Dorado, Puerto Rico
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 6 days ago NEW

This hotel is huge! Great vibe and awesome pools (includes a short slide for the little ones) and beach. Employees are very welcoming and hotel has a lot of dinning experiences. It has a lot of great bars and meeting zones.

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank dradiaz
Carolina P, Guest Services at The Condado Plaza Hilton, responded to this review

Hi dradiaz, Thank you for taking the time to write a review. We're so happy to read you found our hotel to be great and you enjoyed our pool and beach area. I personally love the Salt Water Pool but we can't leave out the slide and swim up bar in the Main Pool... both of them are awesome! :)... More 

San Juan, Puerto Rico, Puerto Rico
1 review
Reviewed 6 days ago NEW

Excellent weather and the hotel is walking distance from excellent attractions. The parking is good but needs cleanliness and signs. The parking entrance to the lagoon needs mayor painting services. Overall the hotel is excellent. Just the parking

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank 21abeln
Carolina P, Guest Services at The Condado Plaza Hilton, responded to this review

Hi 21abeln, Thank you for taking the time to share your experience. We're delighted to read you had an excellent time in our hotel and we greatly appreciate you sharing your feedback about the parking. We will share it with our Executive Committee to ensure it's used to improve. We hope to have you back in a non distant future.... More 

Matawan, New Jersey
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 1 week ago

This past summer we decided to take a Caribbean vacation, as our son was off to college in September. Using #Travelocity was the WORST decision we could have made, and flying #Delta was the second worst. Fortunately, upon our arrival to The Condado Plaza Hilton, we were treated wonderfully and Carlos at the front desk fixed all the mistakes Travelocity... More 

Helpful?
1 Thank linjoy45
Carolina P, Guest Services at The Condado Plaza Hilton, responded to this review

Hola linjoy45, Thank you for taking the time to write a review. I'm very glad to read that upon your arrival you were treated wonderfully as your satisfaction is of the utmost importance to us. Thank you for mentioning Carlos and Cesar. They will receive a well deserved recognition on your behalf. We'd love to have you back so you... More 

San Juan, Puerto Rico
Level Contributor
57 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 1 week ago

Luxury Hotel with great location. In Condado area near restaurants, bars and the beach just few steps. The staff are very nice. Rooms are great, the pool is 24 hours open. Very easy to walk to Old San Juan.

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Sportmanpr
Carolina P, Guest Services at The Condado Plaza Hilton, responded to this review

Hi Sportmanpr, Thank you for taking the time to share your experience. We're delighted to read you had a great experience and enjoyed our location; it's definitely wonderful since one has a lot of sites to discover near by. We hope to have you back in a non distant future. Best wishes, Carolina carolina.padin@hilton.com More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Beachfront
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Restaurant
About the property
  • Non-Smoking Hotel
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Restaurant
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Meeting Rooms
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Condado Plaza Hilton, the only hotel overlooking both the Atlantic Ocean and Condado Lagoon, is an enchanting alternative to typical San Juan hotel. Our unique location boasts cool ocean breezes, breathtaking sunsets, and a shimmering, protected beach. Whether you're traveling for work or play, this sparkling hotel offers it all, superb dining options including the award-winning Pikayo restaurant, elegant event venues, three glistening pools, water slide, waterports, 24-hour fitness center, tennis, poolside massage and bustling nightlife. ... more   less 

Additional Information about The Condado Plaza Hilton

Address: 999 Ashford Avenue, San Juan 00907, Puerto Rico (Formerly Conrad San Juan Condado Plaza)
Region: Caribbean > Puerto Rico > San Juan
Price Range: $236 - $510 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Condado Plaza Hilton 4*
Number of rooms: 572
Reservation Options:
TripAdvisor is proud to partner with Hilton Hotels, Booking.com, Hotels.com, Odigeo, Travelocity, Expedia and Priceline so you can book your The Condado Plaza Hilton reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Conrad San Juan Condado Plaza Hotel San Juan
San Juan Conrad
Condado Plaza Hotel San Juan
Hotel Resort Wyndham
Hotel Style:
#6 Spa Hotel in San Juan
#8 On the Beach Hotel in San Juan
#11 Luxury Hotel in San Juan
#15 Business Hotel in San Juan
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Questions & Answers

Here's what travellers have asked, with answers from The Condado Plaza Hilton staff and other travellers.
129 questions
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Questions? Get answers from The Condado Plaza Hilton staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Do not get a room facing the main road. Very noisy.”
 of 5 bubbles Crazy4vbal, 29 Nov 2016 | Read review
“Be sure to ask for oceanview - priceless views”
 of 5 bubbles linjoy45, 27 Nov 2016 | Read review
“Rooms on ocean side have great balconies”
 of 5 bubbles molliew611, 26 Nov 2016 | Read review
“the opposite side of the street from the reception area gave us a room with a beach, city and street view. liked it very much!”
 of 5 bubbles 895kristid, 20 Nov 2016 | Read review
“I would not recommend staying at this hotel.”
 of 5 bubbles Love2TravelOMNE, 19 Nov 2016 | Read review
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