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The Condado Plaza Hilton

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4,327 Reviews from our TripAdvisor Community

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Showing 4,049: English reviews
Miami Beach, Florida
Reviewed 29 September 2014

I'm just having a good time with the family during my stay in Puerto Rico, got a deal with my daughter in law discount. Upon arrival looked okay but sense a feeling once I gave the fam n friends discount form like "OMG" is one of those and gave us a street view having ocean view. Things has changed in...

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1Thank Boricua51
Burke
Reviewed 27 September 2014

If you want to gamble, swim in salt water, swim in fresh water, take an ocean-view stroll, paddle-boat, shop, dine all over, bike, see the sights, or just plain chill, you will love this place. The rooms are comfortable, the staff was courteous (despite being overly busy), and the parking was convenient and reasonably priced, considering one is in a...

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Thank Edclint
Carolina P, Guest Services Coordinator at The Condado Plaza Hilton, responded to this review

Dear Edclint, Thanks you for the kind comments and for taking part of your time to review our property! I agree in every detail that you mentioned. If travel brings you back to Puerto Rico, please don’t hesitate to contact me for reservations. Regards, Carolina Padin De Mello carolina.padin@outlook.com

New York, United States
Reviewed 24 September 2014

The hotal itself is very nice, clean and beautiful, However the staff isn't the best. We dealt with attitude after attitude. We aren't picky people however we do deserve a certain level of hospitality. I nice welcoming smile would have been nice and less attitude from lobby attendant and parking staff.

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3Thank Rufus, D M
Carolina P, Guest Services Coordinator at The Condado Plaza Hilton, responded to this review

Dear Rufus, D M, Thank you for sharing your feedback of your recent stay. Thank you for your kind comments of our facilities. I want you to know that I'm going to address the staff issues you encountered. Delivering outstanding service is our priority. Hope to have you back soon at our property. Please don't hesitate in contacting me for...

Tampa, United States
Reviewed 24 September 2014

You will be surprised you daily rate increases almost 40 USD per day with the resort fee and taxes. Other than that the stay was pleasant, the service and installations were good but the salt pool and the laundry room were closed for repairs.

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2Thank Hernando O
Carolina P, Guest Services Coordinator at The Condado Plaza Hilton, responded to this review

Dear Hernando O, Thank you for taking the time to review our property. I apologize for the confusion and inconveniences you experienced. We provide the complete information of the not included resort fee and tax information in the reservation details. For our guests enjoyment, the salt pool is already opened and the laundry room will be soon. I hope you...

Romulus, Michigan
Reviewed 23 September 2014

My husband and I stayed at this hotel for 5 days from June 30th until July 5th for our honeymoon. Check in was very fast as well as check out. We had a junior suite and it was very nice well cleaned the bed was actually comfortable. All staff was very helpful with everything we needed. We were bummed that...

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Helpful?
2Thank Tsawyer88
Carolina P, Guest Services Coordinator at The Condado Plaza Hilton, responded to this review

Dear Tsawyer88, I'm so pleased to know that you enjoyed our facilities and services. I absolutely agree with you about the view from your room. Our ocean and lagoon views are beautiful. If your next travel brings you to Condado, please don't hesitate in contacting me for reservations. Warmly, Carolina Padin De Mello carolina.padin@outlook.com

Reviewed 22 September 2014 via mobile

What a horrible experience. This hotel is split into two towers. To access the second tower you must go through a glass walk way over the street. This walk way smells like 1000 people rubbed their armpits on the carpet after a gym session. Upon check in I opened the sort to my first room surprise: still occupied. The second...

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7Thank EricaMNewtown
Carolina P, Guest Services Coordinator at The Condado Plaza Hilton, responded to this review

Dear EricaMNewtown, Thank you for taking the time to write a review about your recent stay at our hotel. I wish we could have discuss this during your stay. I deeply apologize for all the inconveniences you experienced. I want you to know that the comments we receive from our guests are taken very seriously and your feedback will help...

Reviewed 22 September 2014 via mobile

I was a little afraid to stay here with the wishy washy reviews. However, our 5 night stay here was really great. The only issue was that the laundry room unavailable and I made me opinion known to the manager. Whenever we needed something, it was available to us. People complained of the noise, the bad service, I havent checked...

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Helpful?
Thank JENNIFER M
Carolina P, Guest Services Coordinator at The Condado Plaza Hilton, responded to this review

Dear Jennifer M, I'm happy to know that you loved our property and services. I apologize for the laundry room inconvenience. We already bought the new laundry machines and it will be back on service really soon for the enjoyment of our guests. Hope to have you back soon! Please contact me for reservations. Regards, Carolina Padín De Mello carolina.padin@outlook.com

Henderson, Nevada
Reviewed 21 September 2014

I was greeted by the desk clerk Manuel who told me that I was being upgraded to the tower room, Room #301. Manuel, by the way, needs to learn that speaking a language very fast does not constitute fluency. I could hardly understand him. When I reached my upgraded room, the first thing that visually struck me was the curtain.....it...

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1Thank magzfaux
Newark, New Jersey, United States
Reviewed 20 September 2014

Check-In was quick and easy. Housekeeping was very attentive. Clean, updated rooms and common areas. The staff is very friendly. Check out was quick and painless. The Wifi can use some work, although. Otherwise good experience.

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Thank Cee1818
Carolina P, Guest Services Coordinator at The Condado Plaza Hilton, responded to this review

Dear Cee1818, Thank you for taking your time to review our property. Exceptional customer service is our number one priority. I want you to know, that we're going to work on the Wi-Fi inconvenience that you experienced. If travel brings you back, please don't hesitate in contacting me for reservations. Best wishes, Carolina Padín De Mello carolina.padin@outlook.com

New Orleans
Reviewed 18 September 2014

We just got back from a week stay there. The whole facility was beautiful, clean and well kept! We enjoyed the pool and the area out back where the hammocks are! Service at the pool bar was fantastic. It's very conveniently located. Right next door is an enterprise rent a car. ( Who went above and beyond with the changes...

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3Thank Nicole S
Carolina P, Guest Services Coordinator at The Condado Plaza Hilton, responded to this review

Dear Nicole S, I'm happy to know that you liked our facilities and enjoyed our pool area. We have the only Salt Water Pool in Puerto Rico and the paronamic view is breathtaking. Please visit us again soon; don't hesitate to contact me for reservations. Warmly, Carolina Padín De Mello carolina.padin@outlook.com

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Beachfront
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Restaurant
About the property
  • Non-Smoking Hotel
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Restaurant
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Meeting Rooms
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Condado Plaza Hilton, the only hotel overlooking both the Atlantic Ocean and Condado Lagoon, is an enchanting alternative to typical San Juan hotel. Our unique location boasts cool ocean breezes, breathtaking sunsets, and a shimmering, protected beach. Whether you're traveling for work or play, this sparkling hotel offers it all, superb dining options including the award-winning Pikayo restaurant, elegant event venues, three glistening pools, water slide, waterports, 24-hour fitness center, tennis, poolside massage and bustling nightlife. ... more   less 

Additional Information about The Condado Plaza Hilton

Address: 999 Ashford Avenue, San Juan 00907, Puerto Rico (Formerly Conrad San Juan Condado Plaza)
Region: Caribbean > Puerto Rico > San Juan
Price Range: $236 - $509 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Condado Plaza Hilton 4*
Number of rooms: 572
Reservation Options:
TripAdvisor is proud to partner with Hilton Hotels, Booking.com, Hotels.com, Priceline, Odigeo and Expedia so you can book your The Condado Plaza Hilton reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Conrad San Juan Condado Plaza Hotel San Juan
San Juan Conrad
Condado Plaza Hotel San Juan
Hotel Resort Wyndham
Hotel Style:
#6 Spa Hotel in San Juan
#8 On the Beach Hotel in San Juan
#11 Luxury Hotel in San Juan
#15 Business Hotel in San Juan
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Questions & Answers

Here's what travellers have asked, with answers from The Condado Plaza Hilton staff and other travellers.
129 questions
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New York

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Questions? Get answers from The Condado Plaza Hilton staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Get the Ocean View Tower and Ocean View side. Well worth it. Don't book Accessible room if you don't need it.”
 of 5 bubbles BMac2005, 4 Dec 2016 | Read review
“Do not get a room facing the main road. Very noisy.”
 of 5 bubbles Crazy4vbal, 29 Nov 2016 | Read review
“Be sure to ask for oceanview - priceless views”
 of 5 bubbles linjoy45, 27 Nov 2016 | Read review
“Rooms on ocean side have great balconies”
 of 5 bubbles molliew611, 26 Nov 2016 | Read review
“the opposite side of the street from the reception area gave us a room with a beach, city and street view. liked it very much!”
 of 5 bubbles 895kristid, 20 Nov 2016 | Read review
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