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The Condado Plaza Hilton

Hilton.comUS$206*
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04/06/2017 05/06/2017
1 room 2 adults 0 children
US$206*
US$206*
US$206*
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The Condado Plaza Hilton
The Condado Plaza Hilton
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4,698 Reviews from our TripAdvisor Community

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Showing 4,387: English reviews
Manheim, Pennsylvania
Reviewed 10 March 2015 via mobile

Absolutely incredible ocean view rooms. Don't consider any other option. Then there is the Picayo restaurant , highly ranked and deservedly so. Expensive but worth every penny. After that , you get the usual bad Puerto Rico service. I mean bad. The hotel itself is tired and needs a makeover badly. There is junk on the lower roof for a...

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Helpful?
1Thank Redvette65
Carolina P, Guest Services Coordinator at The Condado Plaza Hilton, responded to this review

Dear Redvette65, Thank you sharing your feedback. You're absolutely right about our ocean view rooms and Pikayo; they're wonderful! Guest feedback is very important to us; your comments makes us learn and correct our faults as we strive for excellence every day. However this does not excuse the fact that your vacation was hindered by some of the staff's behaviors....

Reviewed 8 March 2015 via mobile

My husband and I decided to escape the snow and booked a stay at the Condado Plaza Hilton for five days. The hotel lobby and reception were fine, however the hotel is segmented into two buildings. The main part is on the ocean, where the majority of activity happens. You can either have ocean views or a view of the...

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Helpful?
2Thank Danielle C
Carolina P, Guest Services Coordinator at The Condado Plaza Hilton, responded to this review

Dear Danielle C, Thank you for taking the time to write a review about your recent stay at our hotel. We appreciate your feedback and we’re very sorry you were unhappy with your guest room. Guest feedback is incredibly important to us and we are taking your comments into consideration as we work with our maintenance and housekeeping teams to...

Downers Grove, il
Reviewed 6 March 2015 via mobile

Stayed at this hotel 3 nights before a cruise, booked a ocean view with a balcony 8 months in advance. Room had a great view but balcony very small could not even go out let alone sit out there, called front desk and was told they would try to move us...... Still waiting for a call back!!!! Room was nice,...

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3Thank Seaharlie
Visalia, California, United States
Reviewed 5 March 2015

I recently stayed at this hotel for 5 nights. The lobby, bar, and pool area are nice but that is kinda just it. They have a few restaurants in which we received poor service. The room was in need of some TLC as well as the bathroom was the size of a closet. There was a Dennys in the hotel...

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1Thank CrystalH39
Manchester, Md
Reviewed 5 March 2015

We needed a place to stay the night before our cruise from San Juan. This looked promising from the booking website and did not disappoint. The staff was friendly and helpful. The location was oceanfront but with an adjoining lagoon making for calm beach. There were multiple pools and one with a swim up bar. The pools are adjacent to...

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Helpful?
1Thank imaphnmn
Carolina P, Guest Services Coodinator at The Condado Plaza Hilton, responded to this review

Dear imaphnmn, Thank you sharing your experience with us. We are delighted you enjoyed your stay at our fabulous piece of paradise by the beach. Our main mission is to provide you with memorable experiences and impeccable service. We love to hear we have succeeded in our endeavor. If travel brings you back, please feel free to contact me and...

Sarasota, Florida
Reviewed 5 March 2015

The best thing about this hotel, other than its location on the ocean, is the staff. From front desk to housekeeping to bar and restaurant employees, all were cordial, polite and attentive. The bathrooms here are quite small, as others have noted, but well stocked with plenty of towels and toiletries. There were a few groups of tourists from the...

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Helpful?
Thank molemaven
Carolina P, Guest Services Coordinator at The Condado Plaza Hilton, responded to this review

Dear mexicofoodfan, Thank you for taking the time to write a review. We love hearing about our guest's experiences specially when we achieve our main goal of providing you with top-notch services and installations. Our entire staff strives to make sure our commitment of ensuring all of our guests feel cared for, valued and respected is fulfilled. We hope to...

Clinton, Iowa
Reviewed 4 March 2015 via mobile

Stayed here two nights before a cruise and two nights after as well. Room well laid out. Comfortable bed but a little low to the floor for us "old timers". Dining in Cafe Caribe good food and service. View of the ocean is stunning.

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Helpful?
Thank iahmb
Carolina P, Guest Services Coordinator at The Condado Plaza Hilton, responded to this review

Dear iahmb, Thank you for taking the time to write a review. I'm very glad to know you enjoyed our views. Our hotel is the only one located between the Atlantic and the Condado Lagoon; giving us the advantage of having three different views: city, lagoon and ocean. I must agree, Café Caribe does have good food and service. If...

Boston, Massachusetts
Reviewed 4 March 2015 via mobile

My husband and I visited San Juan recently for our honeymoon. We never ever imagined we can get a room like that. On the 10th floor with a dream view ( city from one side and ocean from other side ). We enjoyed every moment! The pool area is great as well. I would definitely go back to Hilton and...

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Helpful?
Thank vera f
Carolina P, Guest Services Coordinator at The Condado Plaza Hilton, responded to this review

Dear vera f, Thank you for taking the time to share your experience. We pride ourselves in delivering the highest quality service and it is wonderful to hear we met and exceeded your expectations. I'm very happy to know that you would definitely come back to our property. Thank you for those kind words and for the amazing pictures you...

Reviewed 4 March 2015

I'm not one to stay in the city, but the Condado area is a nice one. You can walk around the area feeling comfortable. Old San Juan is 15 minutes away and there are many cool restaurants nearby. Its close to the airport and easy to get on the toll road to Fajardo to visit the rain forest and catch...

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1Thank KWelker
Columbus, Indiana
Reviewed 3 March 2015

Attended a conference held at the hotel in late February. The weather was beautiful, our room in the Ocean Tower was modern & fresh, and the grounds were well-maintained. Several restaurants and shopping opportunities were also within close walking distance (from a few feet away up to 1 mile). My wife joined me on this trip, and while I attended...

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Helpful?
Thank Indy_Jones_500
Carolina P, Guest Services Coordinator at The Condado Plaza Hilton, responded to this review

Dear Indy_Jones_500, Thank you for sharing your experience with us. As our main mission is to provide exceptional customer service and create lasting memories with our guests; we always love to hear when our endeavors have succeeded. We hope you and your wife return for your next travel to Puerto Rico; it would be a pleasure to have you both...

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Pool
  • Beachfront
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Family Rooms
  • Accessible rooms
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Public Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Meeting Rooms
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Multilingual Staff
Official Description (provided by the hotel)
The Condado Plaza Hilton, the only hotel overlooking both the Atlantic Ocean and Condado Lagoon, is an enchanting alternative to typical San Juan hotel. Our unique location boasts cool ocean breezes, breathtaking sunsets, and a shimmering, protected beach. Whether you're traveling for work or play, this sparkling hotel offers it all, superb dining options including the award-winning Pikayo restaurant, elegant event venues, three glistening pools, water slide, waterports, 24-hour fitness center, tennis, poolside massage and bustling nightlife. ... more   less 

Additional Information about The Condado Plaza Hilton

Address: 999 Ashford Avenue, San Juan 00907, Puerto Rico (Formerly Conrad San Juan Condado Plaza)
Region: Caribbean > Puerto Rico > San Juan
Price Range: $225 - $426 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Condado Plaza Hilton 4*
Number of rooms: 572
Reservation Options:
TripAdvisor is proud to partner with Hilton Hotels Direct, Expedia, Orbitz, Hotwire, HotelsforEveryone, Hotels.com, Booking.com, Cheap Tickets, getaroom.com, Cancelon, HRS, TripOnline SA and HotelQuickly so you can book your The Condado Plaza Hilton reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Conrad San Juan Condado Plaza Hotel San Juan
San Juan Conrad
Condado Plaza Hotel San Juan
Hotel Resort Wyndham
Hotel Style:
#6 Spa Hotel in San Juan
#8 On the Beach Hotel in San Juan
#11 Luxury Hotel in San Juan
#15 Business Hotel in San Juan
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Questions & Answers

Here's what travellers have asked, with answers from The Condado Plaza Hilton staff and other travellers.
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New York

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Questions? Get answers from The Condado Plaza Hilton staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Higher floor better views, great pre cruise for Disney”
StevieK_13, 24 May 2017 | Read review
“Beach side rooms are extra but worth it..”
bobm664, 22 May 2017 | Read review
“I would recommend a room from 7 and above on the ocean side”
agallo2017, 19 May 2017 | Read review
“Try to get a room on the ocean side”
ashleycook620, 18 May 2017 | Read review
“corner room was good because you could see ocean and lagoon and pool all from there”
akaytaylah, 17 May 2017 | Read review
5 of 5
Hilton.com
US$206* /night
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Prices are for 1 room, 2 adults
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