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The Condado Plaza Hilton

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4,542 Reviews from our TripAdvisor Community

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Showing 4,245: English reviews
Connecticut
Reviewed 4 December 2014

We were at the Condado Plaza Hilton for 8 nights (11/19-11/27), and had a really wonderful stay. We chose this hotel because it was the home hotel of the Puerto Rico Tip Off (Go Huskies!). Our junior suite had great views and was just big enough for a long stay. The lamp in our sitting room did not work and...

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Helpful?
Thank CTSusanna
Carolina P, Guest Services Coordinator at The Condado Plaza Hilton, responded to this review

Dear CTSusanna, Thank you for writing such a detailed review. I'm very glad to read that you had a great experience with us. Definitely, our location and staff is a plus! We always ensure that all of our guests feel cared for, valued and respected. Thank you for all the kind comments of our housekeeping, front desk and Café Caribe's...

Dorado, Puerto Rico
Reviewed 4 December 2014

Very good experience. I will recommend this hotel to my friends and I am planning to come back.The view to the ocean was awesone. If you really want a retreat to rest this is the perfect place close to the beautiful Caribbean Ocean. Very close to the Old San Juan.

Review collected in partnership with Hilton Hotels & Resorts
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Thank Jose A
Carolina P, Guest Services Coordinator at The Condado Plaza Hilton, responded to this review

Dear Jose A, Thank you for sharing your feedback and for letting us know that you would recommend to your friends and that you're planning to come back. Our views are one of our advantages. We're the only hotel that is located between the Atlantic Ocean and the Condado Lagoon. With us, you can choose between city, ocean and lagoon...

Boston, Massachusetts
Reviewed 3 December 2014

Amazing trip. Romantic. Suite was gorgeous. Great shops and food. Bar at the pool so much fun. Beautiful peacocks just walking around. We stayed pre and post cruise. We walked everywhere even to Old San Juan

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Helpful?
Thank jazzybnez
Carolina P, Guest Services Coordinator at The Condado Plaza Hilton, responded to this review

Dear jazzybnez, Thank your for taking the time to write a review. I'm very happy to know that you had an amazing trip and that you could walk everywhere even to the Old San Juan. That must have been a great walk, since you could appreciate all of our Condado and Old San Juan beauties. Personally, I love walking around...

san juan, Puerto Rico
Reviewed 3 December 2014

a very friendly staff awsome location. the ocean view was out of this world. for a family of 4 with children this was an excellent hotel. i will return soon to this hotel. restaurant is very close and you can walk around and enjoy the time with you family. the bathroom was big and comfi the bed has this amaizing...

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Nelida V
Carolina P, Guest Services Coordinator at The Condado Plaza Hilton, responded to this review

Dear Jose M, Thank you for sharing your feedback with us. I completely agree with you on our hotel being excellent for families. Our hotel offers activities at the pool area for the kids and how to miss the water sports? That's a must! Having a kayak or a snorkeling adventure with us can be the perfect family activity. Thank...

Santa Barbara, California
Reviewed 3 December 2014 via mobile

Large hotel complex, with two pool areas, casino, several food options and a Starbucks. Pikayu restaurant is rated high, but it's very expensive. Rooms were just ok, seemed a little dated, bed cover was lumpy. The main beach area is 5-10 walk away passing through a construction zone. Hotel beach was very small, shared public. Old San Juan is a...

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2Thank P P
Rochester, New York
Reviewed 3 December 2014

Stayed here before our cruise. The suite we had was great. Large room, and bathroom. Had a nice sitting area with a couch. Had a nice view of the lagoon. Everyone at the hotel was very friendly and helpful. Good location. Walked down the street next morning to Walgreens to pick up some last minutes things before the cruise. Restaurants...

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Helpful?
2Thank Kathy S
Carolina P, Guest Services Coordinator at The Condado Plaza Hilton, responded to this review

Dear kbjs, Thank you for taking the time to write a review. It's wonderful to know that you plan on staying with us before your next cruise. I am very glad to read that you had a great stay and that you enjoyed our room and location. Please contact me for your next stay. You can reach me at Carolina.padin@hilton.com....

Reviewed 3 December 2014

The bathroom was almost as big as the entire rest of the room. Beautifully done with open shelf closet space, a glass shower, and a vanity the size of a small car. The view was better at night, with sparkly lights instead of the parking garage. I appreciated having my own balcony.

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Helpful?
2Thank Valsturm
Carolina P, Guest Services Coordinator at The Condado Plaza Hilton, responded to this review

Dear Valsturm, Thank you for taking the time to write a review. You're so right! Our bathrooms are beautiful and nicely structured. I would personally want a bathroom like that at my house. We hope to have you back with us in a near future. Please feel free to contact me at Carolina.padin@hilton.com for reservations. Sincerely, Carolina

Windermere, Florida
Reviewed 3 December 2014

My family and I recently stayed at the Hilton Condado Plaza. My children are 19 and 23 yrs old and the lively hotel lobby, bar and sports bar were perfect. From checkin to checkout we had great service. Raphael at the lobby bar gave us a mini-rum tasting and offered to put our names on guest lists at local events....

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2Thank Nicki2121
Carolina P, Guest Services Coordinator at The Condado Plaza Hilton, responded to this review

Dear Nicki2121, Thank you for sharing your feedback with us. I'm happy to know that you enjoyed our amenities and services. I completely agree with you on our location; it's so convenient, since we have restaurant, bars, beaches and luxurious stores just by walking the Ashford Avenue. Thank you for mentioning Rafael on your review; I will let him know....

Boynton Beach, United States
Reviewed 2 December 2014

First time in Puerto Rico was an amazing trip. My family loved it. I choose to stay in the Hilton since it is well known. I did love the hotel as well. Very clean, nice people, comfy beds, a lot of activities on ground and around the hotel to do. I would honestly say I have no regrets in my...

Review collected in partnership with Hilton Hotels & Resorts
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1Thank Maribel T
Carolina P, Guest Services Coordinator at The Condado Plaza Hilton, responded to this review

Dear Maribel T, Thank you for taking the time to write a review and for letting us know that you would recommend us. I'm very glad that you had a great stay and enjoyed our beloved Puerto Rico. Puerto Rico haves a variety of places to discover; it's hard to get bored on this beautiful island. Hope to have you...

Elmhurst, United States
Reviewed 2 December 2014

Sheets had blood on them on both beds didn't notice till we got back from dinner, We where to tired to call and complain and wait for someone to come up and change the sheets. Other then that hotel and location are great

Review collected in partnership with Hilton Hotels & Resorts
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Thank Rafael O
Carolina P, Guest Services Coordinator at The Condado Plaza Hilton, responded to this review

Dear Rafael O, Than you for sharing your experience. I extend my most sincere apologies for the room inconvenience you encountered. I can assure you that is not the standard in our hotel. We work hard to make sure our housekeepers keep each and every guest room clean. I hope you give us another opportunity in the future to be...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Beachfront
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
About the property
  • Non-Smoking Hotel
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Meeting Rooms
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Condado Plaza Hilton, the only hotel overlooking both the Atlantic Ocean and Condado Lagoon, is an enchanting alternative to typical San Juan hotel. Our unique location boasts cool ocean breezes, breathtaking sunsets, and a shimmering, protected beach. Whether you're traveling for work or play, this sparkling hotel offers it all, superb dining options including the award-winning Pikayo restaurant, elegant event venues, three glistening pools, water slide, waterports, 24-hour fitness center, tennis, poolside massage and bustling nightlife. ... more   less 

Additional Information about The Condado Plaza Hilton

Address: 999 Ashford Avenue, San Juan 00907, Puerto Rico (Formerly Conrad San Juan Condado Plaza)
Region: Caribbean > Puerto Rico > San Juan
Price Range: $213 - $524 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Condado Plaza Hilton 4*
Number of rooms: 572
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Agoda, Hotels.com, Despegar.com, Expedia and Hilton Hotels Direct so you can book your The Condado Plaza Hilton reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Conrad San Juan Condado Plaza Hotel San Juan
San Juan Conrad
Condado Plaza Hotel San Juan
Hotel Resort Wyndham
Hotel Style:
#6 Spa Hotel in San Juan
#8 On the Beach Hotel in San Juan
#11 Luxury Hotel in San Juan
#15 Business Hotel in San Juan
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Questions & Answers

Here's what travellers have asked, with answers from The Condado Plaza Hilton staff and other travellers.
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New York

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Get a corner room as high as you can in the ocean tower to experience an amazing view of pools, beach, ocean waves, and city skyline.”
 of 5 bubbles drosene1, 22 Mar 2017 | Read review
“The ocean view is amazing! High floor rooms are better”
 of 5 bubbles RayNJanetViel, 12 Mar 2017 | Read review
“All rooms have a balcony and various views, however, we chose the water view over the city view, for a few dollars more.”
 of 5 bubbles 256gusp, 10 Mar 2017 | Read review
“Corner suites are the way to go.”
 of 5 bubbles JasonH318, 10 Mar 2017 | Read review
“Ocean views are the best".”
 of 5 bubbles Genuine516, 6 Mar 2017 | Read review
5 of 5