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The Condado Plaza Hilton

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The Condado Plaza Hilton
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4,323 Reviews from our TripAdvisor Community

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Showing 4,045: English reviews
Cuernavaca, Mexico
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 5 May 2014

This hotel is located in the best commercial area of San Juan, you have shops, restaurants, bars and even Old San Juan at walking distance. This hotel has it all, casino, small beach, restaurants, free wi-fi and a good atmosphere.

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
2 Thank Erika C
MichelleBurn, Guest Relations Manager at The Condado Plaza Hilton, responded to this review

Dear Erika C, Hi there! Thank you for taking the time to share your feedback of your recent stay at our beloved Condado Plaza Hilton! We hope to have the pleasure of welcoming you once more at our hotel. Should travel bring you back to Sunny Puerto Rico please feel free to contact me at michelle.burn@hilton.com. Always at your service,... More 

New York City, New York
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 4 May 2014

Spent 6 days at the Condado and all in all the place was ok. The rooms were nice though our room was passed by for service on two days. Also the pool area was often littered with empty cups, the bar staff at the pool were not friendly and their frozen drinks were horrible. Not worth the money...

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
3 Thank cheryl f
MichelleBurn, Guest Relations Manager at The Condado Plaza Hilton, responded to this review

Dear Cheryl f, Thank you for sharing your comments regarding your recent stay. I appreciate your comments and will be sure to address them with our Department Heads. Thank you very much for choosing to stay with us and for allowing us the opportunity to serve. All the best, Michelle More 

Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 4 May 2014

It's a pretty cool hotel family vacation from April 22nd thru May2nd at first when we got there we got a room with no view when we open the balcony door we saw roof top we changed room they told us to leave our bags and when the other room was ready they will call us I got the call... More 

Helpful?
Thank loulou2644
MichelleBurn, Guest Relations Manager at The Condado Plaza Hilton, responded to this review

Dear loulou2644, Thank you very much for taking the time to share your comments regarding your recent stay at our property! We appreciate your comments and most importantly, the opportunity you provided us to be of service. I will be sharing your comments with our management staff as we are always actively listening to all of our customers’ feedback. Always... More 

Chicago, Illinois
Level Contributor
12 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 3 May 2014

We have enjoyed our stay. We had an ocean view room and well worth the price paid. I just noticed, going to our room on the second floor is through the dimly lit hallway to the only elevator on the far left of the building. Otherwise, everything went well. The pool is lively, have nice views and just a few... More 

Helpful?
Thank ITJakers
MichelleBurn, Guest Relations Manager at The Condado Plaza Hilton, responded to this review

Dear ITJakers, Thank you for your review; I am delighted that you enjoyed your stay! We would like to thank you for choosing to stay with us and for providing us with the opportunity to be of service. Should travel bring you back to our sunny Puerto Rico, feel free to contact me at michelle.burn@hilton.com. Best regards, Michelle More 

Clifton, Virginia
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 3 May 2014

The front desk staff was very helpful whenever we had a question and were very knowledgeable. We booked through priceline, so we got a great deal on the room/flight for four nights. The resort fees were alittle pricey at 18% ; however, I knew they were coming because priceline warns you in advance there are resort fees. The resort had... More 

Helpful?
Thank stephanie b
MichelleBurn, Guest Relations Manager at The Condado Plaza Hilton, responded to this review

Dear Stephanie b, Hi there; thank you for taking the time to share your feedback. I genuinely appreciate your comments regarding Café Caribe and our parking; I will be sure to share your feedback with our management staff. Thank you for choosing to stay with us and for allowing us the opportunity to be of service. We hope to see... More 

Staten Island, New York
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 2 May 2014

First let me start off by saying this is going to be an extremely accurate review and not going to focus on a lot of petty stuff that other reviewers focus on. Pros: clean rooms, great views, excellent location, a lot of great stuff under one roof Cons: very noisy, seems as if customer comes second to events in lobby,... More 

Helpful?
3 Thank Csiuagnymc
Ottawa, Ontario Canada
Level Contributor
75 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed 2 May 2014

This older upgraded hotel is situated right on the ocean and the view from the full width gallery is spectacular. The pools and beach area is very large and did not seem crowded even with many people coming and going. The members of the staff were polite and efficient. When I asked about going to Old San Juan, the front... More 

Helpful?
2 Thank pinky14
MichelleBurn, Guest Relations Manager at The Condado Plaza Hilton, responded to this review

Dear pinky14, Thank you for your feedback, I am glad to read you had a pleasant stay. Please, should travel bring you to Puerto Rico please contact me at michelle.burn@hilton.com; I will be delighted to assist. Again, thank you for your feedback and for the opportunity you’ve provided us to be of service. All the best, Michelle More 

Beach Park, Illinois
1 review
Reviewed 2 May 2014

So many options and reviews before booking, we chose Condado Hilton...momma and her girls, 45, 20 and 15...we are having a terrific time, ocean view. Today was a day at the beach and pool...w/paddle boarding...fantastic time! Hotel staff has been great. Take a left when leaving the hotel...great little part of town. Zumba/Salsa at the park this morning, everyone joins... More 

Helpful?
Thank Shirley0614
MichelleBurn, Guest Relations Manager at The Condado Plaza Hilton, responded to this review

Dear Shirley0614, So you are In House! I hope that you read this message! Welcome to the Condado Plaza Hilton, we are super delighted to have you staying with us. I see that you are having a terrific time and I would love to meet you before you leave! Keep us posted on your vacation. If you need anything during... More 

Tampa, Florida
Level Contributor
36 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 1 May 2014

I spent 4 nights, 5 days at this hotel with my boyfriend for our vacation. What a great experience! We had a balcony room overlooking the ocean, and it was absolutely stunning. The room was clean, the staff were friendly, and the food & drinks were delicious! We spent a lot of time by the pool, very comfortable, relaxed vibe.... More 

Helpful?
Thank krism55
MichelleBurn, Guest Relations Manager at The Condado Plaza Hilton, responded to this review

Dear krism55, Thank you for your candid review! Feel free to contact me at michelle.burn@hilton.com for your next visit; I will be delighted to assist. Thank you very much for choosing to stay with us and for providing us with the opportunity to serve! At your service, Michelle More 

Miami
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 1 May 2014

I stayed at the Hilton Condado Plaza over the weekend to visit family. Hotel was nice, room was clean, the staff were very nice. . Great casino.... Location was perfect .My only complaint was the TV in the guest room was small... Overall great hotel

Helpful?
1 Thank M C
MichelleBurn, Guest Relations Manager at The Condado Plaza Hilton, responded to this review

Dear MC, Hi there! Thank you for your review! I am glad that you enjoyed your stay. I will definitely share your comments to our Engineering Team. Most recently, we began installing larger TV’s in our rooms. We hope to have the pleasure of seeing you again soon. Thank you for your business. At your service, Michelle More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Beachfront
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Restaurant
About the property
  • Non-Smoking Hotel
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Restaurant
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Meeting Rooms
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Condado Plaza Hilton, the only hotel overlooking both the Atlantic Ocean and Condado Lagoon, is an enchanting alternative to typical San Juan hotel. Our unique location boasts cool ocean breezes, breathtaking sunsets, and a shimmering, protected beach. Whether you're traveling for work or play, this sparkling hotel offers it all, superb dining options including the award-winning Pikayo restaurant, elegant event venues, three glistening pools, water slide, waterports, 24-hour fitness center, tennis, poolside massage and bustling nightlife. ... more   less 

Additional Information about The Condado Plaza Hilton

Address: 999 Ashford Avenue, San Juan 00907, Puerto Rico (Formerly Conrad San Juan Condado Plaza)
Region: Caribbean > Puerto Rico > San Juan
Price Range: $237 - $512 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Condado Plaza Hilton 4*
Number of rooms: 572
Reservation Options:
TripAdvisor is proud to partner with Hilton Hotels, Booking.com, Hotels.com, Travelocity, Priceline, Odigeo and Expedia so you can book your The Condado Plaza Hilton reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Conrad San Juan Condado Plaza Hotel San Juan
San Juan Conrad
Condado Plaza Hotel San Juan
Hotel Resort Wyndham
Hotel Style:
#6 Spa Hotel in San Juan
#8 On the Beach Hotel in San Juan
#11 Luxury Hotel in San Juan
#15 Business Hotel in San Juan
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Questions & Answers

Here's what travellers have asked, with answers from The Condado Plaza Hilton staff and other travellers.
129 questions
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Questions? Get answers from The Condado Plaza Hilton staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Do not get a room facing the main road. Very noisy.”
 of 5 bubbles Crazy4vbal, 29 Nov 2016 | Read review
“Be sure to ask for oceanview - priceless views”
 of 5 bubbles linjoy45, 27 Nov 2016 | Read review
“Rooms on ocean side have great balconies”
 of 5 bubbles molliew611, 26 Nov 2016 | Read review
“the opposite side of the street from the reception area gave us a room with a beach, city and street view. liked it very much!”
 of 5 bubbles 895kristid, 20 Nov 2016 | Read review
“I would not recommend staying at this hotel.”
 of 5 bubbles Love2TravelOMNE, 19 Nov 2016 | Read review
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