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03/09/2017 04/09/2017
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    Sheraton Old San Juan Hotel

    100 Brumbaugh Street | Old San Juan, San Juan 00901, Puerto Rico
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    Best prices for your stay
    03/09/2017 04/09/2017
    Savings alert: 43% below average rate

    The price you found is 43% lower than this hotel's average rate of US$153/night.

    We analyze rates over a 60 day period, and compare your selection to the average rate of comparable stays to ensure you're getting the best possible deal.

    US$161
    US$87
    SAVE US$74
    US$161
    US$161
    Traveller (1015)
    Room & Suite (528)
    Pool & Beach (90)
    Overview
    • Excellent27%
    • Very good40%
    • Average22%
    • Poor6%
    • Terrible5%
    Travellers talk about
    “old san juan” (1,064 reviews)
    “cruise ship” (155 reviews)
    Free Wifi
    Breakfast Buffet
    Air Conditioning
    Pool
    Non-Smoking Hotel
    Restaurant
    Room Service
    Suites
    Bar/Lounge
    Fitness centre
    Concierge
    Wheelchair Access
    Business Centre
    Dry Cleaning
    Rooftop Terrace
    4.0 Star Hotel
    All hotel details
    Offers from Sheraton Old San Juan Hotel
    Deals (14)
    3 Sep4 Sep
    |
    1 room, 2 adults, 0 children
    • Traditional Room
      US$161US$87
      View Deal
    • Traditional Room (Free WiFi)
      US$161
      View Deal
    • Traditional King Room - Non-refundable
      US$161
      View Deal
    View all 14 deals from US$87
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    Write a Review
    Reviews (2,358)
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    There are newer reviews for Sheraton Old San Juan Hotel
    See the most recent reviews

    11 - 15 of 2,139 reviews

    Reviewed 14 July 2017 via mobile

    The rooms weren't ready on time and the check in process was congested and unorganized. The employees themselves seemed nice, but they aren't efficient. The location is perfect, though. My family was set to cruise, disembarking from San Juan; we could see our cruise ship...More

    Thank Ry C
    Response from Armando E, Director of Sales at Sheraton Old San Juan HotelResponded 5 weeks ago

    Dear guest, Thank you for sharing your experience with us here. We regret not having your room ready upon check-in. We have been operating above 90% occupancy all summer long although, regardless, rooms should be available at least by 3pm which is the check-in time....More

    Reviewed 10 July 2017

    We stayed here for one night en route to the BVI. I had booked well in advance through Booking.Com but when I came to pay the bill the hotel added another 25% for tax & something called hotel amenities. When I asked what this was...More

    1  Thank jennieBristol
    Response from Armando E, Director of Sales at Sheraton Old San Juan HotelResponded 11 July 2017

    Dear Guest, Thank you for sharing your experience with us. We truly regret the confusion relative to the Gov't. taxes and resort fees. All 3rd party booking sites state these fees are not included in the price quoted. Moreover, we regret not meeting your expectations...More

    Reviewed 9 July 2017 via mobile

    It's not the best Sheraton out there, I'll agree. The carpet looks tired, the lobby is small, the restaurant is not good and still couldn't find the bar. As a platinum SPG member, I never get upgraded here. But, the location is the best, I...More

    1  Thank Tom M
    Reviewed 8 July 2017

    We are fairly easy going, but our stay at this Sheraton did not meet our expectations and had it been located in any other location other than right in Old San Juan, it would have gone out of business long ago. Walls and doors are...More

    1  Thank stingerthree
    Response from Armando E, Director of Sales at Sheraton Old San Juan HotelResponded 10 July 2017

    Dear Guest, Thank you for the feedback. We truly regret not meeting your expectations during your stay. Your feedback is very important and it will be shared with key department personnel. Once all guest room renovations are complete by this September, all rooms will also...More

    Reviewed 6 July 2017

    We stayed at the Sheraton Old San Juan for a night before our Royal Caribbean cruise. The Royal Caribbean dock is across the bay so this Sheraton is not quite as convenient as it would be for a Carnival cruise but it is close to...More

    1  Thank auburn8
    San Juan Marriott Resort & Stellaris Casino
    6,421 reviews
    #10 of 47 hotels in San Juan
     
    Sheraton Puerto Rico Hotel & Casino
    2,244 reviews
    #8 of 47 hotels in San Juan
     
    Hotel El Convento
    2,738 reviews
    #2 of 47 hotels in San Juan
     
    La Concha Renaissance San Juan Resort
    7,533 reviews
    #5 of 47 hotels in San Juan
     
    About
    Amenities
    • Top amenities
    • Pool
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Room Service
    • Bar/Lounge
    • Free High Speed Internet ( WiFi )
    • Hotel Amenities
    • Room Service
    • Business Centre with Internet Access
    • Dry Cleaning
    • Meeting Rooms
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Conference Facilities
    • Room amenities
    • Air Conditioning
    • Things to do
    • Pool
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Bar/Lounge
    • Hot Tub
    Details
    • Price range
    • US$152 - US$330 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #9 Luxury Hotel in San Juan
    • #15 Family Hotel in San Juan
    • #15 Romantic Hotel in San Juan
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Family Rooms
    • Number of rooms
    • 240
    • Reservation Options
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    • Location
    • Caribbean >
    • Puerto Rico >
    • San Juan
    • Also Known As
    • Sheraton Old San Juan Hotel And Casino ,
    • Sheraton Old San Juan Hotel San Juan ,
    • Sheraton San Juan ,
    • San Juan Sheraton ,
    • Old San Juan Sheraton
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    Traveller (1015)
    Room & Suite (528)
    Pool & Beach (90)
    Dining (76)
    Hotel & Grounds (660)
    Bathroom (48)
    Business Centre & Event Rooms (18)
    Family and Play Areas (3)
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    Nearby Attractions
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    Ask a question
    Questions & Answers
    Michelle A
    8 August 2017|
    AnswerShow all 11 answers
    Response from Ry C | Reviewed this property |
    It was a 5 minute walk with our luggage in tow. Our ship was is one of the closer docking stations. I'd imagine even the furthest would only take 10-15 minute to walk.
    0
    Votes
    HuckWeb
    11 July 2017|
    AnswerShow all 3 answers
    Response from ilikefishing65 | Reviewed this property |
    After room checked out at 11AM, the hotel can stored the luggages until you board the ship at 2PM. The Carnival cruise ship is across the street that you can transport yourself, not too far of a walk.
    1
    Vote
    24 May 2017|
    AnswerShow all 6 answers
    Response from Sahara18 | Reviewed this property |
    About a 10 mins drive. Hotel will arrange a cab.
    2
    Votes
    Room Tips
    "Be as far from the elevators as possible - this is a noisy hotel"
    Read review
    "We were near the elevator, busy hotel because others were there as well that was on the cruise."
    Read review
    "Don't bother!"
    Read review
    "Most rooms have a view of the parking garage - the rooms with water views will be the higher rate rooms."
    Read review
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