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07/05/2017 08/05/2017
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    Sheraton Old San Juan Hotel

    100 Brumbaugh Street | Old San Juan, San Juan 00901, Puerto Rico
    Save
    May 7
    May 8
    1 room, 2 adults, 0 children
    SAVE US$57
    US$169
    US$112
    US$169
    US$169
    Traveller (950)
    Room & Suite (512)
    Pool & Beach (85)
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    Overview

    • Excellent26%
    • Very good39%
    • Average22%
    • Poor6%
    • Terrible5%
    Travellers talk about
    Free Wifi
    Pool
    Restaurant
    Room Service
    Bar/Lounge
    Fitness centre
    4 Star Hotel
    All hotel details
    San Juan Marriott Resort & Stellaris Casino
    6,136 reviews
    #7 of 46 hotels in San Juan
     
    Sheraton Puerto Rico Hotel & Casino
    2,088 reviews
    #6 of 46 hotels in San Juan
     
    Condado Vanderbilt Hotel
    1,761 reviews
    #1 of 46 hotels in San Juan
     
    La Concha Renaissance San Juan Resort
    7,269 reviews
    #5 of 46 hotels in San Juan
     
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    Rooms
    7 May8 May
    |
    1 room, 2 adults, 0 children
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    Traveller rating
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    Time of year
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    Reviewed 24 March 2015

    Just returned from home from this Old San Juan trip and was not happy at all the way things went. 1. Check in and the staff was really rude. Have the governors suite, which was big and spacious but thats about all the good there...More

    Helpful?2  
    Response from Armando E, Director of Sales at Sheraton Old San Juan Hotel

    Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent...More

    Reviewed 23 March 2015

    We had plan a family vacation on a cruise to celebrate my moms and husband birthday. We booked a one night at the hotel to avoid the driving from our home. The reservation process was done by Luis from Casino great guy to work with....More

    Helpful?
    Response from Armando E, Director of Sales at Sheraton Old San Juan Hotel

    Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope you also had luck playing at the Casino. We thank you for your continued visits and hope you enjoyed your cruise vacation and we...More

    Reviewed 23 March 2015

    I thought this was a wonderful hotel. Location: fantastic. Easy access to old San Juan, the trolley that goes around old San Juan AND to port, which was literally right outside the hotel doors. Parking: Option 1: valet by hotel was about $22 per day....More

    Helpful?6  
    Response from Armando E, Director of Sales at Sheraton Old San Juan Hotel

    Dear Guest, Thank you for the super great and detailed review of our hotel! We are glad that you enjoyed your stay and that you obviously took advantage of our unique location in historic Old San Juan. We hope to see you again very soon....More

    Reviewed 23 March 2015

    Was a little bit leery based on the negative reviews here, so was very pleasantly surprised when I stayed her for four nights on business recently. Yes, the entrance is in an odd location since it is basically in an alley (off the main street...More

    Helpful?1  
    Response from Armando E, Director of Sales at Sheraton Old San Juan Hotel

    Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope you also had a very productive time while on business and we look forward to see you again very soon. Sincerely,

    Reviewed 23 March 2015

    The hotel has a good location but it is not worth it. The staff was unable to make any adjustments to support dietary restrictions. The front desk was not very helpful to requests. BUT, The bell desk is very helpful and service oriented but it...More

    Helpful?
    Response from Armando E, Director of Sales at Sheraton Old San Juan Hotel

    Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent...More

    San Juan Marriott Resort & Stellaris Casino
    6,136 reviews
    #7 of 46 hotels in San Juan
     
    Sheraton Puerto Rico Hotel & Casino
    2,088 reviews
    #6 of 46 hotels in San Juan
     
    Condado Vanderbilt Hotel
    1,761 reviews
    #1 of 46 hotels in San Juan
     
    La Concha Renaissance San Juan Resort
    7,269 reviews
    #5 of 46 hotels in San Juan
     
    About
    Amenities
    • Top amenities
    • Pool
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Room Service
    • Bar/Lounge
    • Free High Speed Internet ( WiFi )
    • Hotel Amenities
    • Room Service
    • Business Centre with Internet Access
    • Dry Cleaning
    • Meeting Rooms
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Conference Facilities
    • Room amenities
    • Air Conditioning
    • Things to do
    • Pool
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Bar/Lounge
    • Hot Tub
    Details
    • Price range
    • US$138 - US$321 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #10 Luxury Hotel in San Juan
    • #15 Romantic Hotel in San Juan
    • #15 Family Hotel in San Juan
    Photos
    Traveller (950)
    Room & Suite (512)
    Pool & Beach (85)
    Dining (75)
    Nearby
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    Questions & AnswersAsk a question
    John S
    Hi, My family will be staying at the old San Juan Sheraton in about 3 wks prior to our cruise. 2 Questions #1 I've gotten 2 different answers to where the Royal Caribbean is docked. Is is right in front of the hotel or across the bay? #2 Does the Hotel provide airport shuttles. We are getting in around 1:30 in the morning Thank you so much John
    27 March 2017|
    Answer Show all 11 answers
    Response from Jay S | Reviewed this property |
    It's across the bay and sorry idk if they provide a shuttle we rented a car at the airport
    1
    Vote
    kity50
    I have been keeping up on the reviews to this hotel as we will be staying here on the 28th of April for a pre cruise before boarding Adventure of the Seas. Some say it is within walking distance others say take a cap? Can you tell me what it is? Kind of pricy to take a cab at 25.00 plus for a short walk, but in the same we have luggage and don't want to drag across the street in the hot sun either or maybe rain like we had last year. Thanks in advance. Counting the days. Last year we stayed in New San Juan, this year we chose your location because of reviews and being closer to the restaurants and things to do.
    20 March 2017|
    Answer Show all 15 answers
    Response from Efraim R | Reviewed this property |
    Depends on your Cruise Line. You need to verify if they are docking at Pan American Pier, If they ARE you will need to take a taxi. Its a short ride and should be no more than 8 to 10 minutes. If it is Carnival or any other... More
    1
    Vote
    Diana G
    what does noflex2, noleisure2 mean when booking this hotel?
    13 March 2017|
    Answer Show all 2 answers
    Response from Jay S | Reviewed this property |
    Idk
    0
    Votes
    Room Tips
    "Stay away from the rooms near the elevators. When checking out (elevators are crowded) go up (empty) and then..."
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    "Get a room on the 8th or 9th floors."
    Read review
    "Rooms facing the ocean offer beautiful views and opportunities to watch the cruise ships come and go right in..."
    Read review
    "Suite 304 has fabulous ocean views and you can watch the cruise ships come into port."
    Read review