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Sheraton Old San Juan Hotel

ElvolineUS$112*
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07/05/2017 08/05/2017
1 room 2 adults 0 children
US$169*
US$112*
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US$169*
US$169*
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Sheraton Old San Juan Hotel
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2,273 Reviews from our TripAdvisor Community

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Showing 2,069: English reviews
Goodyear, Arizona
Reviewed 29 December 2014

The Sheraton Old San Juan sits on the port of the city/island of Old San Juan. The staff are very helpful and cheerful. The only glitch was that we couldn't get into our room until almost 6 pm. The previous guest had a late checkout and stayed to the very end and then they had to clean it. They offered...

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Helpful?
2Thank GinkaMG
Armando E, Director of Sales at Sheraton Old San Juan Hotel, responded to this review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay although your room was not available earlier. Hope you were lucky at our Casino and glad to see you got to explore Old San Juan and it's great food options. We hope to see you again very soon. Sincerely,

Commerce City, Colorado
Reviewed 28 December 2014

We stayed while waiting to go on our cruise. This was a nice hotel with good restaurants within walking distance. The rooms were nice and the bell staff awesome. The outdoor portion of the bar had good entertainment.

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Thank Paul R
Armando E, Director of Sales at Sheraton Old San Juan Hotel, responded to this review

Dear guest, Muchas gracias! for the nice compliment. Glad to know you enjoyed your stay with us and we hope it's not your last. Happy Holidays!

IOWA
Reviewed 26 December 2014

This hotel is in a fantastic location for cruise passengers. It is an easy 2 block walk from the pier to the hotel. We arrived at the hotel at 8:30 AM from our cruise. The front desk clerk (sorry I didn't get his name) was friendly and quickly arranged with the bell captain to store our luggage so we could...

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Helpful?
2Thank kasey305
Armando E, Director of Sales at Sheraton Old San Juan Hotel, responded to this review

Dear Guest, Thank you for sharing your feedback with us. We are glad that you enjoyed your stay although regret the mistake on the breakfast charged by error. Indeed, we value all our SPG members and perhaps we had limited inventory. We hope to see you again very soon.

Charlotte
Reviewed 26 December 2014

My wife and I stayed at this hotel in early Dec 2014. The hotel is one of the few major hotels in the area and about a 15 minute ride from the airport. We were really happy with the location because it was so close to everything in the Old San Juan area. The hotel is smaller, but in good...

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3Thank Reitz37
Armando E, Director of Sales at Sheraton Old San Juan Hotel, responded to this review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Seattle, Washington
Reviewed 25 December 2014

This hotel is perfectly located within walking distance of all the site in Old San Juan. Would like to have see better shopping in the area, great restaurants in the area. Did not notice load music or noise from casino, and we were right above the restaurant and casino on the third floor. The front desk was fast when checking...

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Helpful?
3Thank moffittwm
Armando E, Director of Sales at Sheraton Old San Juan Hotel, responded to this review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Philipsburg, St Maarten-st Martin
Reviewed 22 December 2014 via mobile

We booked for three night the week before Christmas. Do not expect a new hotel where you get a good rest. We got a room on the third floor, right above the restaurant. We heard very load music from the casino till 2 in the morning. Next day we asked and got a room change to the fifth. Last morning...

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2Thank Alphons K
Armando E, Director of Sales at Sheraton Old San Juan Hotel, responded to this review

Dear Guest, Thank you for taking the time to share your feedback. We truly regret the inconvenience due to noise. We hope to welcome you back to our hotel very soon! Sincerely,

California
Reviewed 21 December 2014

This Sheraton, generally, is typical of most of Sheraton hotels in which we have stayed. That is, Sheraton offers good hotel rooms but not the very best. But, we knew that going in. However, it is not for this reason that we would not stay here again. We stayed at this hotel for two nights, two and a half weeks...

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Thank CaliforniaFree
Armando E, Director of Sales at Sheraton Old San Juan Hotel, responded to this review

Dear Guest, Thank you for taking the time to share your feedback. Indeed, we have quite a few Holiday parties booked and I recall your situation. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and although we did...

Norman, Oklahoma, United States
Reviewed 19 December 2014

I had to concel trip to San Juan because of medical emergency but the htoel refused to refund even with three weeks notice. I called Sheraton customer services and they confirmed this is the policy. I could have held a room with my card and it would have been refunded, so in effect, I was penalized for paying them in...

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Helpful?
1Thank Alvin T
Armando E, Director of Sales at Sheraton Old San Juan Hotel, responded to this review

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn...

Reviewed 18 December 2014

I was at the Sheraton last night and I must say that whoever was in charge of the Christmas decorations in the lobby did a great job! All the Christmas trees are stunning and the play of colors beautiful. It was a heart warming experience, a spectacular holiday welcome!

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Thank mimiola
Armando E, Director of Sales at Sheraton Old San Juan Hotel, responded to this review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay. Indeed it's a special time during the Holiday's which include many amazing xmas decor and lights in Old San Juan streets and plaza's and we hope to see you again very soon. Sincerely,

El Paso, Texas
Reviewed 18 December 2014

This hotel is located in the heart of Old San Juan, in front of the Pier where the amazing cruise ships depart, if you are traveling in a ship or just there in Puerto Rico for a trip make sure you stay here, you will love this place, and the employees are amazing.. I Loved it!!!!

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1Thank TravelDivaPR
Armando E, Director of Sales at Sheraton Old San Juan Hotel, responded to this review

Dear Guest, Thank you for the great review of our hotel! This is great coming from a Travel Diva. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

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07/05/2017 08/05/2017
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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Sheraton Old San Juan Hotel is situated in the heart of historic and romantic old San Juan district. We are ideally located on the waterfront, just a few moments from the docking point of grand cruise ships. We are literally "Steps from Everything" as you can walk to over 200 restaurants, cafe's, pubs, shops & much more. There is also a secluded beach 0.7 miles / 13 minute walk across Capitol - Senate house in Old San Juan or a 1.1 mile scenic walk to pristine Escambron beach which has food kiosks etc. Discover why Old San Juan is the Caribbean's most visited city. ... more   less 

Additional Information about Sheraton Old San Juan Hotel

Address: 100 Brumbaugh Street | Old San Juan, San Juan 00901, Puerto Rico (Formerly Sheraton Old San Juan Hotel & Casino)
Region: Caribbean > Puerto Rico > San Juan
Price Range: $192 - $446 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton Old San Juan Hotel 4*
Number of rooms: 240
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Orbitz, Travelocity, Hotwire, Hotels.com, getaroom.com, HotelQuickly, TripOnline SA, Cancelon and Evoline ltd so you can book your Sheraton Old San Juan Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Sheraton Old San Juan Hotel And Casino
Sheraton Old San Juan Hotel San Juan
Sheraton San Juan
San Juan Sheraton
Old San Juan Sheraton
Hotel Style:
#10 Luxury Hotel in San Juan
#15 Family Hotel in San Juan
#15 Romantic Hotel in San Juan
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Old San Juan Hotel staff and other travellers.
101 questions
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Los Angeles, California
Lawton, Oklahoma

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Questions? Get answers from Sheraton Old San Juan Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Stay away from the rooms near the elevators. When checking out (elevators are crowded) go up (empty) and then ride them back down.”
kennethsY970QZ, 26 Apr 2017 | Read review
“Get a room on the 8th or 9th floors.”
planetraincar, 26 Apr 2017 | Read review
“Rooms facing the ocean offer beautiful views and opportunities to watch the cruise ships come and go right in front of your room.”
RichinHouston, 24 Apr 2017 | Read review
“Suite 304 has fabulous ocean views and you can watch the cruise ships come into port.”
2Klecks, 24 Apr 2017 | Read review
“Our room was on the side, partial view of the water and harbour, and relatively quiet noise wise.”
funguyCanada, 9 Apr 2017 | Read review
5 of 5
Elvoline
US$112* /night
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Expedia.comUS$169
Booking.comUS$169
TripAdvisorUS$169
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Prices are for 1 room, 2 adults
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