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Doubletree by Hilton San Juan

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2,709 Reviews from our TripAdvisor Community

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Showing 2,465: English reviews
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New Jersey
Reviewed 3 days ago NEW

My daughter and I stayed here for about a week. From the beginning, the front desk staff were so sweet and made suggestions for our time in Puerto Rico. Denise, especially was very kind and approached us a few times to check on our stay and offer some things to do. There was a slight mishap involving a taxi situation...

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Helpful?
2Thank Fatima K
Abingdon, Maryland
HOTEL’S FAVOURITE REVIEW
Reviewed 6 days ago via mobile

After staying at two of the other major hotels in San Juan during my frequent business trips I was finally able to book a week at the Doubletree for less than our company's negotiated rate at the other two properties. After a week I was glad that I made the switch back to a Hilton property. From Gustavo at check...

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1Thank ladyinmaryland
About Hotel's Favourite Review
YMCSanJuan, General Manager at Doubletree by Hilton San Juan, responded to this review

Saludos Ladyinmaryland, Thank you for your review and kinds words. We will make sure to congratulate the team members mentioned! We are truly fortunate to have such a fantastic group of people who are passionate about service. For your next stay please contact us directly at 1-877-926-3030 or by e-mail at reservations@sjdoubletree.com, we will assist you with your reservation and...

Potsdam, New York
Reviewed 3 days ago NEW

We stayed at the Doubletree before our cruise. An awesome hotel! Staff could not have been more helpful, friendly, and accommodating to our needs. From the "local" recommendations on "things to do", to the rooms, the pool, the free beach shuttle/chairs/towels, an awesome place. Sugeil was phenomenal, went above and beyond to answer our questions, they kept our bags on...

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Thank Stacie W
Mount Dora
Reviewed 3 days ago NEW

Bed was comfortable and hotel was quiet at night. I went to Puerto Rico to bring my mom home to live with me due to her Alzheimer's. She had been agitated all morning due to change in her routine. After we checked in she ate her cookie and took a nap. Afterward she was acted like she was at home...

Review collected in partnership with DoubleTree by Hilton
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1Thank LeticiaNegron
Orlando, Florida
Reviewed 3 days ago NEW

We stayed 1 night at this hotel before moving to a better location and hotel. The rooms and hotel is very clean but the rooms are very small and the location is horrible. The hotel is not walking distance to anything and it seems randomly placed. If you plan to catch a cab or uber everywhere than its ok. The...

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Thank Sylvia W
Knoxville, Tennessee
Reviewed 5 days ago NEW

The front desk made the assumption did not speak spanish because spoke in English - then proceeded to make jokes in Spanish. Very RUDE! The front desk needs to retake a "Customer Service" class to understand without customers there is NO JOB!

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Helpful?
Thank 1Brittany2000
YMCSanJuan, General Manager at Doubletree by Hilton San Juan, responded to this review

Saludos 1Brittany2000, We are truly sorry if for any reason the interaction with our front desk was not what you expected. We welcome guests from all over the world and want them to feel welcomed and comfortable. If possible please contact me at my cell 787-649-3530, as I would like to speak to you personally and in some way try...

Missouri City, Texas
Reviewed 1 week ago NEW

I had the pleasure of meeting and being served by Sandra, Delilah and Zulmare, all of whom was very pleasant and very eager to accommodate me and my daughter. I have already recommended the hotel to some friends and told them to ask for the three ladies named above when dining in the café downstairs.

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Helpful?
Thank casemary
YMCSanJuan, General Manager at Doubletree by Hilton San Juan, responded to this review

Saludos Casemary, Sandra, Delilah and Zulmarie were truly thrilled to be recognized!!! Thank you for your review and kinds words towards them and the hotel. Always at your service, Yodil Cabán General Manager yodil.caban@hilton.com For the lowest rate guaranteed visit us at sanjuandoubletree.com, call us at 1-877-926-3030 or e-mail us at reservations@sjdoubletree.com.

Gastonia
Reviewed 1 week ago

The people working at the hotel were very nice and helpful also. The room was very clean and nice. I didn't like the sliding glass doors facing the bed or the shades at the windows which didn't allow for privacy. There was another shade behind it but it was so high up we couldn't reach it. These were just minor...

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Thank Na1955
YMCSanJuan, General Manager at Doubletree by Hilton San Juan, responded to this review

Saludos Na1955, We hope to welcome you once again should your travels bring you back to San Juan, Puerto Rico. We do have rooms that have a different configuration and bathroom lay out. For your next stay please contact us directly at 1-877-926-3030 or by e-mail at reservations@sjdoubletree.com and we will assist you with your reservation. Thank you for your...

Dallas, United States
Reviewed 1 week ago

Very friendly hotel and has a lot of good upgrades, Hotel rooms are very clean good size and has been updated. Good pricing for the rooms and close to the beach. The hotel staff makes this modern hotel a good place to stay. My wife and I enjoyed it.

Review collected in partnership with DoubleTree by Hilton
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Thank sergiorr2017
YMCSanJuan, General Manager at Doubletree by Hilton San Juan, responded to this review

Saludos sergiorr2017, Thank you for sharing your experience with other travelers! Always at your service, Yodil Cabán General Manager yodil.caban@hilton.com For the lowest rate guaranteed visit us at sanjuandoubletree.com, call us at 1-877-926-3030 or e-mail us at reservations@sjdoubletree.com.

Reviewed 1 week ago

The breakfast options are phenomenal. The staff is wonderful, helpful and very friendly. The rooms are clean and the beds are comfortable. I would definitely recommend this hotel, and I would stay in this hotel again if we need to stay in San Juan again.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Janette J
YMCSanJuan, General Manager at Doubletree by Hilton San Juan, responded to this review

Saludos Janette J, We loved to read that title of your review "Great hotel"! Thank you for your kind words and we do look forward to welcoming you back in the bear future. Always at your service, Yodil Cabán General Manager yodil.caban@hilton.com For the lowest rate guaranteed visit us at sanjuandoubletree.com, call us at 1-877-926-3030 or e-mail us at reservations@sjdoubletree.com.

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
  • Spa
Room types
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
DoubleTree by Hilton Hotel San Juan is located in the popular Condado area of Puerto Rico's capital city. This modern, full-service hotel offers a wonderful balance of relaxed comfort and warm hospitality conveyed by a signature warm DoubleTree chocolate chip cookie on arrival. Stay within walking distance of sandy Puerto Rico beaches, museums and casinos. Our location is ideal, just three miles from the historic district of Old San Juan and only five miles from San Juan's Luis Munoz Martin International Airport. Contemporary guest rooms and executive accommodations include in-room conveniences like a 32-inch flat-screen TV, MP3 clock radio, WiFi access, microwave, mini-fridge, and plush beds for a comfortable night's sleep. Enjoy a choice of dining options showcasing Asian, Caribbean and international cuisines. Relax in tropical surrounds in the private courtyard with a sparkling outdoor pool with whirlpool. Unwind with a spa treatment or work out in the 24-hour fitness center, featuring cardio equipment and free weights. ... more   less 

Additional Information about Doubletree by Hilton San Juan

Address: 105 Ave De Diego | Ocean Park Beach, San Juan 00911-3529, Puerto Rico
Region: Caribbean > Puerto Rico > San Juan
Price Range: $203 - $325 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Doubletree by Hilton San Juan 4*
Number of rooms: 184
Reservation Options:
TripAdvisor is proud to partner with Expedia, Hilton Hotels Direct, Orbitz, Hotwire, Booking.com, Hotels.com, Travelocity, HotelQuickly, getaroom.com and TripOnline SA so you can book your Doubletree by Hilton San Juan reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Doubletree By Hilton San Juan Hotel San Juan
Doubletree San Juan
San Juan Doubletree
Best Western San Juan
San Juan Best Western
Hotel Pierre Puerto Rico
Hotel Style:
#3 Business Hotel in San Juan
#4 Family Hotel in San Juan
#4 Spa Hotel in San Juan
#4 On the Beach Hotel in San Juan
#6 Romantic Hotel in San Juan
#7 Luxury Hotel in San Juan
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Questions & Answers

Here's what travellers have asked, with answers from Doubletree by Hilton San Juan staff and other travellers.
112 questions
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WACONIA
phoenix, az
7 months ago
Lawton, Oklahoma
Cape Canaveral, Florida
3 months ago
Las Vegas, Nevada

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Questions? Get answers from Doubletree by Hilton San Juan staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“All were great”
603staciew, 24 Apr 2017 | Read review
“ask for a poolside view as the garden area around the pool is very nice.”
jp4842CT, 15 Apr 2017 | Read review
“Don't pay extra for the Garden room, not worth it.”
ORS0920, 7 Apr 2017 | Read review
“We stayed on the 8th floor it was very quiet”
sloopy123, 30 Mar 2017 | Read review
“Stay in higher floors if you want a decent night sleep”
Ocsdtraveler, 16 Mar 2017 | Read review
5 of 5