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Doubletree by Hilton San Juan

2,949 reviews
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Traveller (763)
Room & Suite (442)
Pool & Beach (193)
Overview
  • Excellent61%
  • Very good29%
  • Average7%
  • Poor2%
  • Terrible1%
Travellers talk about
Free Wifi
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
Room Service
4.0 Star Hotel
All hotel details
Offers from Doubletree by Hilton San Juan
Special Offer: Double Points, Every Stay
Hotel deals
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Rooms
4 Mar5 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (2,949)Write a Review
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2,664 results
Traveller rating
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777
205
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30
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1,584
777
205
68
30
Show reviews that mention
All reviewsdouble treemurphy bedgrocery store across the streethour supermarketwarm cookiescafe pierrebebo's cafeself parkingpool and hot tubpool areabusiness centersister propertyopen hoursfew blocksvery nice hotelresort feepre cruise stay
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21 - 25 of 2,664 reviews
Reviewed 4 weeks ago

The staff were so nice and friendly! You could tell they cared. We checked in late in the evening after a long flight and wanted to get some food. The gentleman checking us in, when he found out we wanted to eat at the restaurant,...More

Review collected in partnership with DoubleTree by Hilton
1  Thank Sgtbrian
Response from YMCSanJuan, General Manager at Doubletree by Hilton San JuanResponded 4 weeks ago

Saludos Sgtbrian, Thank you for describing our team as nice and friendly! Their sense of hospitality and caring spirit is what truly sets us apart and defines the experience that we strive to give to all of our guests. We are glad to read that...More

Reviewed 4 weeks ago

I stayed for one night before an early morning flight to Perú. The hotel is nicely decorated, clean and comfortable. It is very centrally located in Condado area, one of the best neighborhoods of San Juan; across the street a good supermarket and plenty of...More

1  Thank Caridad A
Response from YMCSanJuan, General Manager at Doubletree by Hilton San JuanResponded 4 weeks ago

Saludos Caridad A, Thank you for this short and sweet review of our hotel! It is fantastic to read that you found our property to be nicely decorated, clean, and comfortable. Our thanks for highlighting our convenient location in the Condado area and right around...More

Reviewed 4 weeks ago via mobile

Pros: Beautiful decor and pool area, plenty of amenities: ping pong, giant chess, pool, hot tub, a few blocks from the beach w/ a Doubletree area that has chairs and umbrellas, multiple places to eat within walking distance. They were willing to store our luggage...More

Thank AllTheW0rldT0See
Response from YMCSanJuan, General Manager at Doubletree by Hilton San JuanResponded 4 weeks ago

Saludos AllTheW0rldT0See, Thank you for sharing your experience with other travelers and for your kind words about our property. It pleases us to hear that you were able to enjoy our pool, beach, and all other amenities to the fullest before your cruise. We take...More

Reviewed 4 weeks ago via mobile

I went to this hotel and spent just one night there, and I must say, I was impressed. First of all, when you arrive, front desk receives you with a warm cookie (and who doesn't like cookies?!) The lobby is quite spacious and very nice...More

Thank Y C
Response from YMCSanJuan, General Manager at Doubletree by Hilton San JuanResponded 4 weeks ago

Saludos Y C, Receiving a review like this one brings an instant smile to all of our team's faces! Thank you so much for writing such a detailed and positive review of our property. We are delighted to read that your one night with us...More

Reviewed 4 weeks ago

Service and accommodations are centrally located, safe and clean. valet parking is easy and worth it. Every morning, a staff member said good morning. The price is worth the location as it is walking distacne to Old San Juan and a short drive to local...More

Review collected in partnership with DoubleTree by Hilton
Thank williamrp2018
Response from YMCSanJuan, General Manager at Doubletree by Hilton San JuanResponded 4 weeks ago

Saludos williamrp2018, Thank you for making our day with such a complete review of our property. It pleases us to hear that you found our location extremely convenient, safe, and clean. We look forward to welcoming you to our island very soon. Always at your...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Room Service
Free High Speed Internet ( WiFi )
Bar/Lounge
Spa
Hotel Amenities
Business Centre with Internet Access
Room Service
Meeting Rooms
Dry Cleaning
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Self-Serve Laundry
Conference Facilities
Room amenities
Air Conditioning
Microwave
Refrigerator in room
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Hot Tub
Spa
Heated pool
Outdoor pool
Details
Price range
US$161 - US$397 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 On the Beach Hotel in San Juan
#3 Spa Hotel in San Juan
#3 Business Hotel in San Juan
#4 Family Hotel in San Juan
#6 Romantic Hotel in San Juan
#6 Luxury Hotel in San Juan
Room types
Non-Smoking Rooms, Accessible rooms
Details
Price range
US$161 - US$397 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 On the Beach Hotel in San Juan
#3 Spa Hotel in San Juan
#3 Business Hotel in San Juan
#4 Family Hotel in San Juan
#6 Romantic Hotel in San Juan
#6 Luxury Hotel in San Juan
Room types
Non-Smoking Rooms, Accessible rooms
Add Photo Photos
Traveller (763)
Room & Suite (442)
Pool & Beach (193)
Dining (66)
Amenities (98)
Business Centre & Event Rooms (9)
Family and Play Areas (7)
Questions & Answers
Ask a question
Cas I
7 February 2018|
AnswerShow all 4 answers
Response from Edwin S | Reviewed this property |
It should be since it enclosed around the buildings. If not give them a call and find out.
0
Votes
lemonheadqueen
2 February 2018|
AnswerShow all 5 answers
Response from Nancy0657 | Reviewed this property |
I agree - do not hesitate to go - the hotel was in fine shape. I was in San Juan, Mayaguez and Ponce in late November and there were no issues. Yes, the interior of the island is still suffering from damage, but you will... More
0
Votes
tennisfan1357
27 November 2017|
AnswerShow all 5 answers
Response from SJdouble_tree | Property representative |
Saludos tennisfan 1357, Thank for contacting us and for your interest in staying with us during your visit to San Juan. Following the immediate passing of Hurricane Maria we did need to cancel reservations in order to... More
0
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Room Tips
"We didn't stay in one of these, but ground level rooms that have direct access to pool area looked great!"
Read review
"We stayed on the top floor and had an awesome view of the city and mountains off in the distance."
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"Book ahead."
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"Get a 2000's numbered room, patio opens to pool area!"
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