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Doubletree by Hilton San Juan

2,947 reviews
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Traveller (763)
Room & Suite (468)
Pool & Beach (193)
Overview
  • Excellent61%
  • Very good29%
  • Average7%
  • Poor2%
  • Terrible1%
Travellers talk about
Free Wifi
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
Room Service
4.0 Star Hotel
All hotel details
Offers from Doubletree by Hilton San Juan
Special Offer: Double Points, Every Stay
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Rooms
13 Mar14 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (2,947)Write a Review
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2,662 results
Traveller rating
1,584
777
203
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30
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1,584
777
203
68
30
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All reviewsdouble treemurphy bedgrocery store across the streethour supermarketwarm cookiescafe pierrebebo's cafeself parkingpool and hot tubpool areabusiness centersister propertyopen hoursfew blocksvery nice hotelresort feepre cruise stay
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801 - 805 of 2,662 reviews
Reviewed 20 October 2015 via mobile

The Doubletree is a nice hotel very contemporary staff is really cool especially the morning staff I enjoyed the Location it was a good balance a few steps away from the beach big supermarket affordable restaurants with great food I thought it was very nice...More

2  Thank Keon L
Response from YMCSanJuan, General Manager at Doubletree by Hilton San JuanResponded 21 October 2015

Saludos Keon L, Emmanuel was really excited to read your review and was so happy to be recognized as awesome!! Thank you for your kinds and for sharing your experience. Always at your service, Yodil Cabán General Manager yodil.caban@hilton.com For the lowest rate guaranteed visit...More

Reviewed 20 October 2015

At first when my friend booked this hotel I thought "ew", but when I got there I was very impressed. The hotel is so nice!! everything is brand new, the staff is super friendly and willing to help with anything! The drinks at the bar...More

2  Thank Ayla E
Reviewed 16 October 2015

In addition to the amenities one expects from Doubletree, the staff was knowledge of places to visit within walking distance of hotel and of convenient commercial travel, including prices, to and from hotel.

Review collected in partnership with DoubleTree by Hilton
4  Thank 937anneo
Reviewed 16 October 2015

My husband and I stayed here on a pre-cruise trip. Check in was quick but the staff at front desk are not very friendly... The room was spacious enough, clean and comfortable. The facilities were well maintained! The pool and hot tub were relaxing at...More

4  Thank ADM12
Response from YMCSanJuan, General Manager at Doubletree by Hilton San JuanResponded 18 October 2015

Saludos ADM12, We appreciate your kind words regarding your room and the exceptional customer service you received from one of our bellman. We will share your review with our front desk team to ensure consistency and continue to focus on delivering the outstanding service that...More

Reviewed 15 October 2015

We were treated with courtesy and respect and never felt that we were not getting the attention we deserved as guests. The staff was welcoming, informative, ready to make suggestions for places to see and food to eat. The greatest treat was coming to the...More

Review collected in partnership with DoubleTree by Hilton
6  Thank Judy A
Response from YMCSanJuan, General Manager at Doubletree by Hilton San JuanResponded 18 October 2015

Saludos Judy A , We enjoyed having you as our guest and hope to welcome you back soon! Thank you for sharing. Always at your service, Yodil Cabán General Manager yodil.caban@hilton.com For the lowest rate guaranteed visit us at sanjuandoubletree.com, call us at 1-877-926-3030 or...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Room Service
Free High Speed Internet ( WiFi )
Bar/Lounge
Spa
Hotel Amenities
Business Centre with Internet Access
Room Service
Meeting Rooms
Dry Cleaning
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Self-Serve Laundry
Conference Facilities
Room amenities
Air Conditioning
Microwave
Refrigerator in room
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Hot Tub
Spa
Heated pool
Outdoor pool
Details
Price range
US$162 - US$393 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Spa Hotel in San Juan
#3 On the Beach Hotel in San Juan
#3 Business Hotel in San Juan
#4 Family Hotel in San Juan
#6 Luxury Hotel in San Juan
#6 Romantic Hotel in San Juan
Room types
Non-Smoking Rooms, Accessible rooms
Details
Price range
US$162 - US$393 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Spa Hotel in San Juan
#3 On the Beach Hotel in San Juan
#3 Business Hotel in San Juan
#4 Family Hotel in San Juan
#6 Luxury Hotel in San Juan
#6 Romantic Hotel in San Juan
Room types
Non-Smoking Rooms, Accessible rooms
Add Photo Photos
Traveller (763)
Room & Suite (468)
Pool & Beach (193)
Dining (66)
Amenities (98)
Business Centre & Event Rooms (9)
Family and Play Areas (7)
Questions & Answers
Ask a question
tonykitchen9
24 February 2018|
AnswerShow all 3 answers
Response from Bruno J | Reviewed this property |
Taxi price is affordable from hotels and from airport. Uber works also but not for pick up at hotel or airport. Go one or 2 blocks from the hotel to get your Uber.
0
Votes
Cas I
7 February 2018|
AnswerShow all 4 answers
Response from Edwin S | Reviewed this property |
It should be since it enclosed around the buildings. If not give them a call and find out.
0
Votes
lemonheadqueen
2 February 2018|
AnswerShow all 5 answers
Response from Nancy0657 | Reviewed this property |
I agree - do not hesitate to go - the hotel was in fine shape. I was in San Juan, Mayaguez and Ponce in late November and there were no issues. Yes, the interior of the island is still suffering from damage, but you will... More
0
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Room Tips
"We didn't stay in one of these, but ground level rooms that have direct access to pool area looked great!"
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"We stayed on the top floor and had an awesome view of the city and mountains off in the distance."
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"Book ahead."
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"Get a 2000's numbered room, patio opens to pool area!"
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