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Acacia Boutique Hotel

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Acacia Boutique Hotel
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598 Reviews from our TripAdvisor Community

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Showing 567: English reviews
Guelph, Canada
Reviewed 3 days ago NEW

We booked this hotel for one night, pre-cruise. We chose this hotel because we can stay at a hotel chain anytime...we wanted to stay somewhere unique to San Juan. This was the perfect spot for us as it was near to the beach where we spent the day before heading to the cruise ship. Despite check-out being at 11 am...

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Helpful?
Thank StruykFamily
Fernando S, Guest Relations Manager at Acacia Boutique Hotel, responded to this review

Thank you for your review. We are delighted to know you had such a wonderful experience while staying at our property. Acacia is perfect for stays before or after cruise trips, just steps away from Ocean Park beach, and minutes away from the airport and the ports in Old San Juan. We hope to see you again soon. Take care.

Toronto, Canada
Reviewed 2 weeks ago

We stayed at the Acacia Boutique hotel for New Year's Eve after disembarking from a cruise we had just taken. The hotel itself is lovely and charming, with lots of art and comfortable seating. The balconies in the rooms are spacious, the beds comfy and the showers are made from lovely tiles. Fernando was working the front desk for the...

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Helpful?
1Thank Malachite_xx
Fernando S, Guest Relations Manager at Acacia Boutique Hotel, responded to this review

Thank you for your review. I am glad you had such an awesome new year's eve stay with us, and that you were able to enjoy dinner at Old San Juan that night. We work hard in providing the best possible service to all our guests and appreciate your feedback. We hope you visit us again, next time you visit...

New Delhi
Reviewed 2 weeks ago

the hotel was great, just a few steps away from the beach where you can enjoy for hours. the hotel ambience was great, the rooms were good and the swimming pool was just awesome. the in hotel restaurant served great food.

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Helpful?
1Thank Ishan G
Fernando S, Guest Relations Manager at Acacia Boutique Hotel, responded to this review

Thank you for your review. We are glad to know you were able to have a lovely honeymoon while staying at our property. Our restaurant, Niche Bistro is known to host one the most romantic evenings on the island for couples looking to have a romantic night or to celebrate special occasions in an intimate space. We work hard to...

Shakopee, Minnesota
Reviewed 3 weeks ago

We booked this hotel for a 1 night pre-cruise stay. When we arrived, the girl working the desk told us that there was a mechanical issue with our room. She immediately booked us a nicer room at their sister property, The Wind Chimes Inn, and even helped us carry our bags the 1/2 block trip. The problem with the room...

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Helpful?
1Thank Cal T
Fernando S, Guest Relations Manager at Acacia Boutique Hotel, responded to this review

Thank you for your review. We apologize for the inconvenience during your stay but are pleased to know our staff went above and beyond to make sure you were confortable and welcomed. Our properties are unique and our staff are very knowledgeable in assisting our guests in tours, activities and recommendations. We hope you consider us again on your future...

Reviewed 4 weeks ago

I booked a room at the Acacia Boutique Hotel through an online booking site for August 26-September 1, 2017 for a family trip. At this online site, the room was refundable until August 17, 2017. I cancelled the reservation on September 20, 2016 as I found another hotel in San Juan with a larger room. I was immediately charged by...

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Helpful?
2Thank Leigh M
Fernando S, Guest Relations Manager at Acacia Boutique Hotel, responded to this review

Thank you for your review. We apologize for any inconvenience regarding your reservation. You bought a non-refundable room type through a third party booking company. The hotel charged your room as it received a cancellation from you. We followed our Cancellation and non-refundable policies as stated in the reservation. We may reinstate your reservation for a future credit less the...

Carrollton, Texas
Reviewed 13 December 2016 via mobile

My spouse & I visited the Acacia hotel after our flight being laid over an extra day. Our first few days were at a golf resort which we paid hundreds of dollars for & it was nice but we were kicking ourselves in the butts when we stayed at the acacia that last night for only $56!! It wad beautiful!!...

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Helpful?
2Thank MarandaMackie
Fernando S, Guest Relations Manager at Acacia Boutique Hotel, responded to this review

Thank you for your review. We are delighted to know that you and your spouse had such a wonderful time, while staying at our property. Our staff works hard to make our guests feel welcomed and appreciate your feedback. We will be more than happy to have you back as our guests at any time! Take care.

Mesa, Arizona
Reviewed 4 December 2016

The Acacia Boutique Hotel is in a great location with a small little pool and close walking distance to several eateries. The pool is small, but natural rock with warm water. We got a package deal through an online travel company, so our room price was a little cheaper than the usual price. The rooms themselves are small and cozy,...

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Helpful?
1Thank Emmy B
Fernando S, Guest Relations Manager at Acacia Boutique Hotel, responded to this review

Thank you for your review. We apologize for any inconvenience during your stay. Our cleaning procedures are set to be eco-friendly, our housekeeping staff changes sheets every 3 days unless its dirty or asked by our guests to protect and conserve our environment. We will revise our policies to better our service towards our guests in the near future. We...

Orlando, Florida
Reviewed 21 November 2016 via mobile

I did love the room size, cozy feel and the view of the warm pool. The property is very well maintained. The lobby has a large buds statue, and it's feel very relaxing. I felt like I was walking into a nice spa. I did love the decor in the property showcasing the tropical ambience of Puerto Rico. I did...

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Helpful?
1Thank Alberto M
Fernando S, Guest Relations Manager at Acacia Boutique Hotel, responded to this review

Thank you for your review. We strive to offer the best possible service to all our guests and appreciate your feedback. Our property has a large hot tub, perfect for afternoon soaks after a long day on the beach as well as an in house restaurant called Niche Bistro which is known for their culinary experience and romantic evenings. We...

Reviewed 18 November 2016

We went for a week in October to San Juan and experienced more of what the island has to offer - we usually stay are large hotels so we have a pool and jacuzzi etc but this was very nice - it was not what I expected - smaller rooms - older and in need of service but not dirty...

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Helpful?
1Thank dcU5352FH
Fernando S, Guest Relations Manager at Acacia Boutique Hotel, responded to this review

Thank you for your review. We work hard everyday to make our guests feel welcomed and appreciate your feedback. We will take what you wrote to better our service in the near future. Our engineering department is in full swing to have our property ready for our coming peak season. We hope to see you again soon. Take care.

DC
Reviewed 16 November 2016

This is a true boutique hotel. Nothing has that standard corporate feel and there are many small delights, like the pretty lobby and friendly front desk service. Very comfy bed. Towel service for the beach. If you go, don't be shy about asking for trip suggestions and speak up if you need something. Avi and Christopher will go out of...

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Helpful?
Thank Miles804
Fernando S, Guest Relations Manager at Acacia Boutique Hotel, responded to this review

Thank you for your review. We are delighted to know that you had such a wonderful time at Acacia and Niche Bistro! Our staff works hard to make our guests feel welcomed and appreciate your feedback. We hope to see you again in the near future. Take care.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Bar/Lounge
About the property
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Food & drink at the hotel
Niche Bistro
Niche Bistro
Cuisines: French, Seafood, International
Things to do
  • Restaurant
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Multilingual Staff
Official Description (provided by the hotel)
Acacia Boutique Hotel is a restored villa located in Condado, San Juan, literally steps away from the nicest beach on the North Shore. Our tropical rooms have 10' ceilings, terracotta floors & private bathrooms, A/C, and basic cable TV. Free WIFI is available in the Rooms. If you're a food lover you NEED to come to our restaurant NICHE BRISTO that serves breakfast and dinner. It is one of the finest dining experiences in the San Juan area. After dinner, enjoy a relaxing soak in Puerto Rico's largest Jacuzzi/Spa while sipping on a mojito. Sound nice, right? Come and visit us! We're waiting for you. ... more   less 

Additional Information about Acacia Boutique Hotel

Address: 8 Edif Taft Ctr | Condado, San Juan 00911-1270, Puerto Rico
Region: Caribbean > Puerto Rico > San Juan
Price Range: $143 - $320 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Acacia Boutique Hotel 3*
Number of rooms: 21
Reservation Options:
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Also Known As:
Acacia Seaside Hotel
Acacia Seaside San Juan
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Questions & Answers

Here's what travellers have asked, with answers from Acacia Boutique Hotel staff and other travellers.
21 questions
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Questions? Get answers from Acacia Boutique Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“A balcony room is nice, can also help keep the room cooler.”
 of 5 bubbles Malachite_xx, 4 Jan 2017 | Read review
“Ask for a room adjacent to the pool, although they cost more. It's much easier than tracking water through the lobby and up the staircase.”
  • Small rooms.
 of 5 bubbles emmyb2015, 4 Dec 2016 | Read review
“I stayed on the first floor, but a higher floor would have allowed me to sleep with my window open.”
 of 5 bubbles suprtay, 8 Nov 2016 | Read review
“Rooms above the main floor have a balcony. Wish I knew when we booked!”
 of 5 bubbles tway_mtl, 23 Aug 2016 | Read review
“I liked the 2 floor beside the hot tub amazing”
 of 5 bubbles Islandgal97, 14 Jul 2016 | Read review
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