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Needed a hotel for a one night pre-cruise stay after our reservations were cancelled due to hurricane damage. We were charged $700 for one night in a place that should have been closed. Elevators not working and no one to help my husband carry luggage...More
the worst experience of my live. Old, rusty, smells, very bad attitude of the staff. Very noisy (you can hear people on the other room) , the elevator looks like a dead trap, when its work, room extremely small and the bathroom worst, no hot...More
Recent reviews very accurate. This place is way over priced and is run down. I have stayed at better motels.
Run down-and the hurricane had nothing to do with it
Rooms had insufficient lock on door. Could be easily breached.
We were displaced from a 5 star hotel in San Juan and taken to this hole. We were charged 1300 US for three nights. Limited power, a/c rarely worked, no soap, no shampoo, doors don't close, wifi was useless, can't eat in the reception area,...More
The room is not good for the price they charged us. The front desk clerk name rapunsua he is a male he had the night shift we check out at 2 am he refuse to help us with our luggage our room is on the...More
Hotel first, no luck then call the credit card call company and tell them about the situation, if you made reservations through Expedia/or other website, call as soon as possible. Throw as big of a fit if killing them with... More
Hotel first, no luck then call the credit card call company and tell them about the situation, if you made reservations through Expedia/or other website, call as soon as possible. Throw as big of a fit if killing them with kindness doesn't work. Cheaper hotels, you should never expect much, but take a chance, some of the most expensive hotels (5 stars) we have stayed in were dumps and had wonderful reviews. We have had the best times at the nastiest hotels/ hostels all over the world, with rotten reviews. Go with the travel Gods and drink lots of rum to numb your sorrows if you are stuck there and it is TRULY a horrible experience, make the best out of it.