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Condado Lagoon Villas at Caribe Hilton

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Traveller (354)
Room & Suite (329)
Pool & Beach (125)
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Overview
  • Excellent33%
  • Very good29%
  • Average20%
  • Poor11%
  • Terrible7%
Travellers talk about
“the main hotel”(51 reviews)
“caribe hilton”(159 reviews)
“old san juan”(136 reviews)
Free Wifi
Parking
Breakfast Buffet
Air Conditioning
Beachfront
Pool
Non-Smoking Hotel
4 Star Hotel
All hotel details
Offers from Condado Lagoon Villas at Caribe Hilton
Special Offer: Double Points, Every Stay
Hotel deals
Offers from Condado Lagoon Villas at Caribe Hilton
Special Offer: Double Points, Every Stay
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Reviews (778)
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153
83
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All reviewsthe main hotelcaribe hiltonold san juanprivate beachcondado lagoonpuerto ricomain lobbyhotel groundspina coladathe room was nicemini fridgeswim up barfitness centerocean frontdolorespoolsbalcony
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11 - 15 of 714 reviews
Reviewed 21 August 2017

The rooms at the villa were awful. To get to then the walk was dirty and slippery floor and hallways. The door to the room did not lock completely. There were two days when we did t get room service..More

Review collected in partnership with Hilton Hotels & Resorts
Thank 587ligiah
Response from joselinelopezvela, Guest Relations Manager at Condado Lagoon Villas at Caribe HiltonResponded 21 August 2017

Thank you for your feedback. We understand from your review that we came short of delivering what our guests are accustomed to expect from us, service. This is uncharacteristic of our hotel and team members, and we are always looking for ways to improve our...More

Reviewed 20 August 2017

This particular building is in need of renovation and too far of a walk from the pool! NOTE: The resort amenities are attached to the "other" Hilton building. There are slightly different names for the properties so carefully make your selection as they don't do...More

Review collected in partnership with Hilton Hotels & Resorts
Thank girlstrip8102017
Response from joselinelopezvela, Guest Relations Manager at Condado Lagoon Villas at Caribe HiltonResponded 21 August 2017

Thank you for sharing your experience. We’re sorry we didn’t provide the quality of amenities you deserved during your recent stay at our hotel. We appreciate you bringing these to our attention and will address them with our team to ensure our buildings meet the...More

Reviewed 14 August 2017

Could not have picked a better Hotel, everyone is nice and friendly. I like the way every staff member greets you Good Morning etc... I have been at many other Hotels and they never do that they just look away. I will be coming back

Review collected in partnership with Hilton Hotels & Resorts
Thank priscillan495
Response from joselinelopezvela, Guest Relations Manager at Condado Lagoon Villas at Caribe HiltonResponded 15 August 2017

We appreciate your pleasant review. How wonderful it is to know your experience at our hotel was nothing short of a perfect stay. It would be a pleasure to welcome you back soon.

Reviewed 14 August 2017 via mobile

We stayed on points with Hilton. Two rooms on the 6th and 8th floor. The reviews about the nightclub are true. It is loud and we heard it both Thurs and Fri nights that we were there. I would stay at the Caribe next door...More

Thank Karley S
Response from joselinelopezvela, Guest Relations Manager at Condado Lagoon Villas at Caribe HiltonResponded 15 August 2017

Dear Karley S, We would like to express our sincere apologies for the inconvenience you encountered while in our property. We take your feedback very serious in order to better understand your need and where we can improve. We take appreciate your loyalty to the...More

Reviewed 12 August 2017

Awesome hotel, location & views! Caribe Hilton is my favorite hotel! Even I can stay at my mom's when I visit Pr, I have to stay at least at this hotel just because I love it! Love the hammocks! Ps I will say the jacuzzi...More

Review collected in partnership with Hilton Hotels & Resorts
Thank Lovemyboy
Response from joselinelopezvela, Guest Relations Manager at Condado Lagoon Villas at Caribe HiltonResponded 14 August 2017

We appreciate your pleasant review. It is pleasing to know you love many aspects of our hotel including our awesome, location and views, hammocks and Jacuzzi. We are already looking forward to your return soon!!!

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About
Amenities
Top amenities
Pool
Fitness Centre with Gym / Workout Room
Room Service
Restaurant
Free High Speed Internet (WiFi)
Beachfront
Bar/Lounge
Spa
Hotel Amenities
Room Service
Meeting Rooms
Concierge
Multilingual Staff
Dry Cleaning
Business Centre with Internet Access
Banquet Room
Conference Facilities
Children Activities (Kid / Family Friendly)
Laundry Service
Self-Serve Laundry
Babysitting
Room amenities
Air Conditioning
Microwave
Refrigerator in room
Things to do
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Outdoor pool
Spa
Hot Tub
Tennis Court
Details
Price range
US$224 - US$320 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#5 Spa Hotel in San Juan
#9 On the Beach Hotel in San Juan
#12 Luxury Hotel in San Juan
Room types
Suites, Kitchenette, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$224 - US$320 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#5 Spa Hotel in San Juan
#9 On the Beach Hotel in San Juan
#12 Luxury Hotel in San Juan
Room types
Suites, Kitchenette, Non-Smoking Rooms, Family Rooms, Accessible rooms
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Traveller (354)
Room & Suite (329)
Pool & Beach (125)
Dining (82)
Amenities (51)
Questions & Answers
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Chitown_Que
5 October 2017|
Answer
Response from Chris H | Reviewed this property |
I had the same question and I reached out to them. They are not taking reservations for a few months.
0
Votes
DV1000
25 May 2017|
AnswerShow all 7 answers
Response from afamteach | Reviewed this property |
It is rocky but they have a little lagoon area where you can snorkel and swim out to a small platform and sit and enjoy the environment. The pool is very nice. If you want a true beach experience there are some wonderful... More
1
Vote
Miranda J
28 August 2016|
AnswerShow all 7 answers
Response from Matt L | Reviewed this property |
The villa that we were in was a little small for 4 people and their bags but they may offer a bigger rooms. We were only there to sleep and to change clothes so not a big deal to us. The hotel part may have bigger rooms... More
0
Votes
Room Tips
"Go across the bridge to the Hilton Plaza"
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"Stay in the main hotel only!"
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"Stay in the main tower."
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"room 71032 had a great view"
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