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La Terraza de San Juan

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La Terraza de San Juan
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743 Reviews from our TripAdvisor Community

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Showing 707: English reviews
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Laguna Niguel, California
Reviewed 4 days ago NEW

Very friendly, helpful staff, especially Jose, who also makes a great coffee drinks. An old hotel with charm, the bathroom was modern (except for the window, which wouldn’t close) with a rainfall showerhead. The bed was comfortable. The high ceiling was covered in stringers and facia bricks. One of the bricks was missing overhead, which made me quite uneasy about...

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Thank WineandRoseLady
Reviewed 4 days ago NEW

We arrived after midnight and there was someone there to greet us and check us in in less that 15 minutes. The room was clean with two large double beds and soft comfy matresses that invite you to sleep after a long trip. Our room was updated with modern features, like dark wood flooring and light marble bathroom countertops, huge...

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Thank Sandy K
Hopkinton, Massachusetts
Reviewed 1 week ago

Very nice room, great accommodations, easy to walk to everything in Old San Juan.Most exciting feature in our room was totally modern re-do of the bathroom in a cozy wood motif room. Certainly don't need wheels to get to sights, restaurants, nightlife! Great view from the rooftop bar and pool!

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Thank angelson_13
Ellicott city MD
Reviewed 2 weeks ago via mobile

My daughter and I stayed here for 5 days. We had a suite, large sitting area and closed off bedroom. The room was beautiful and really gave you an authentic feel of Old San Juan. I do agree wth a previous review that the water never got hot. However, the climate is quite warm and humid and showering after being...

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Thank Mooser58
Charlottesville, Virginia
Reviewed 2 weeks ago via mobile

No telephones, no views, but big windows and great rooftop cafe and infinity pool. Great staff, learned to love expresso, close to everything. Very comfortable bed and great air conditioning. In morning opened windows to outside breeze.

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Thank KimC1234
Toronto, Canada
Reviewed 3 weeks ago

Great place. Would recommend. we had a large room on the main floor. Large but a bit noisy from guests going past at night. Overall a great experience. The street level bar is absolutely wonderful. Also, on the rooftop, a teeny tiny infinity pool is hilarious - I did not try it, but the view from up there is beautiful...

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Thank SarahYYZ
Toronto, Canada
Reviewed 3 weeks ago

This is a pleasant place to stay in old San Juan, very well-situated and quiet. The rooftop terrace is great with a refreshing dipping pool and decent breakfasts. But for a boutique hotel that's not cheap, it's a bit shabby with hot water that's not really hot, a bed that's too soft, and the world's slowest elevator.

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Thank woggles67
New York
Reviewed 3 weeks ago via mobile

This is my first ever negative review. We travel several times a year and have stayed in various places from AirB&B, Bed & Breakfast to high end hotels. We use TripAdvisor to promote our great travel experiences, not the opposite. We had 1 day in San Juan and decided to book this hotel because of the location. It claims to...

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2Thank TomKarina
Reviewed 4 weeks ago

Without questions, the worst customer service I've dealt with in many years. My trip to San Juan had to be cancelled because my companion's father was rushed to the hospital a few days before we were scheduled to leave. I cancelled my booking through Booking.com, and because the cancellation was only a few days before our scheduled arrival, I was...

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Thank Ronnie M
LaTerrazaHotel, Manager at La Terraza de San Juan, responded to this review

Dear Ronald, We are sorry to hear that your companion’s father suddenly had health problems and you had to change your travel plans just before your arrival. We hope that he is well and all is good. Like you write above, our Hotel policy for cancellations states that 50% deposit is not refundable if cancelled within 14 days prior to...

Knoxville, Tennessee
Reviewed 4 weeks ago

My wife and I stayed at La Terrazza the night before leaving on a cruise. We picked this mainly because we wanted to see old San Juan and it was the highest rated moderately priced hotel. We love the boutique hotel experience and this was no exception. Our room was small but adequate. clean, A/C worked great. The mattress was...

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Thank brad_pknoxville

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Bar/Lounge
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Public Wifi
Services
  • Laundry Service
  • Concierge
  • Multilingual Staff
Official Description (provided by the hotel)
We offer one bedrooms, one bedroom suites and two bedroom, two bathroom suites, as well as suites with balconies. Individually appointed rooms and suites with gorgeous personal touches. Romantic, yet family friendly environments are La Terraza's trademarks. Delicious, homemade breakfasts compliment a relaxing trip to sun drenched Puerto Rico. La Terraza is walking distance to Old San Juan's historic landmarks, a locals only beach and azure waters. La Terraza is San Juan's newest hidden gem, a spectacular boutique hotel with superlative service and the highest attention to each guest's needs. ... more   less 

Additional Information about La Terraza de San Juan

Address: 262 Calle del Sol, San Juan 00901-1421, Puerto Rico
Region: Caribbean > Puerto Rico > San Juan
Price Range: $253 - $469 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — La Terraza de San Juan 3.5*
Number of rooms: 24
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Questions & Answers

Here's what travellers have asked, with answers from La Terraza de San Juan staff and other travellers.
31 questions
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Questions? Get answers from La Terraza de San Juan staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“A lot of noise near 123 in the morning.”
 of 5 bubbles WineandRoseLady, 18 Mar 2017 | Read review
“King suites a plus!”
 of 5 bubbles angelson_13, 12 Mar 2017 | Read review
“There is a small bar on the ground floor that was quite loud. Didn't bother us much but if you like quiet, stay in the back.”
 of 5 bubbles callenRhodeIsland, 28 Jan 2017 | Read review
“Ask for a room with a balcony, on an upper floor featuring a view of white roof tops and the cruise ships docked in the old city.”
 of 5 bubbles DaveCHarper, 12 Jan 2017 | Read review
“Best Coffee”
 of 5 bubbles 144karthikm, 4 Jan 2017 | Read review
5 of 5