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La Terraza de San Juan

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Traveller (613)
Room & Suite (477)
Dining (106)
Overview
  • Excellent75%
  • Very good17%
  • Average5%
  • Poor2%
  • Terrible1%
Travellers talk about
“rooftop terrace”(84 reviews)
“full kitchen”(44 reviews)
“plunge pool”(28 reviews)
AMENITIES
Free Wifi
Air Conditioning
Pool
Non-Smoking Hotel
Suites
Rooftop Bar
Concierge
3 Star accommodation
All hotel details
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Rooms
2 Sep3 Sep
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (796)
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753 results
Traveller rating
551
127
44
17
14
Traveller type
Time of year
LanguageEnglish
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551
127
44
17
14
Show reviews that mention
All reviewsrooftop terracefull kitchenplunge poolliving roomwasher dryermodern amenitiesboutique hotelsmall poolfirst floorthe location is perfectbed was very comfortablefew blockssmall hotelcruise portgustavoprtile
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1 - 5 of 753 reviews
Reviewed 1 week ago

Had very high expectations for this hotel. It looked perfect. Very strange from the minute we walked in. Front desk person was really nice but when we asked him about things to do, where to eat, etc.. he told us about surrounding places to eat...More

Thank bsearched
Reviewed 2 weeks ago

Spent two days in Viejo San Juan prior to visiting Vieques. I chose La Terraza for the midrange cost with it's location in the heart of Viejo. I would definitely recommend staying here! The staff was very helpful on where to eat and what to...More

Thank Luke K
Response from LaTerrazaHotel, Director of Sales at La Terraza de San JuanResponded 1 week ago

Hi Luke, Thank you for your review. We are happy that you enjoyed the stay with us. Hope you come back to Puerto Rico soon. Best Regards, Mari

Reviewed 2 weeks ago via mobile

Very disrespectful and not accomadating to their guests, manager walked in to my room during my stay just to show another customer the room. The room we stayed in had bed bugs and i woke up with bites all over me and my girlfriend. Also...More

Thank JayGiordano
Response from LaTerrazaHotel, Director of Sales at La Terraza de San JuanResponded 1 week ago

Hi Jay, This review does not reflect the policies and protocols of our hotel and we do not find records of your stay in our property. Our cleaning protocols are strict and we have never had bed bugs and never have received a complaint as...More

Reviewed 3 weeks ago

This is a very aged facility along a narrow Street in Old San Juan. It has regular hotel rooms and the units they call Apartments. We were a party of 7 including two babies and 3 adults. The unit had two modest bedrooms and two...More

Thank UStravelmaxx
Response from LaTerrazaHotel, Director of Sales at La Terraza de San JuanResponded 3 weeks ago

Thank you for your review. We kindly invite all our guests to see hotel pictures online and research location before booking. Our Two Room Suites are very spacious and comfortable for families. Our 200 year old building is remodeled with a colonial style preserving original...More

Reviewed 4 weeks ago

Wonderful Boutique hotel. Perfect location. Always someone to help you no matter what time it is. The hotel is gorgeous, beautiful artisitc touches. Room was clean, huge terrace with a great view. Quiet at night. Loved it. Will definitely be back!

2  Thank Rachel A
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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Free High Speed Internet (WiFi)
Pool
Bar/Lounge
Hotel Amenities
Wheelchair Access
Laundry Service
Concierge
Multilingual Staff
Non-Smoking Hotel
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Pool
Bar/Lounge
Outdoor pool
Details
Price range
US$147 - US$379 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$147 - US$379 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Add Photo Photos
Traveller (613)
Room & Suite (477)
Dining (106)
Pool & Beach (55)
Business Centre & Event Rooms (1)
Questions & Answers
Ask a question
lakerone
12 November 2017|
AnswerShow all 4 answers
Response from LaTerrazaHotel | Property representative |
Dear Guests, Our property operates on generators. More than 60% of San Juan city is still without electricity, it is a norm that most businesses operate on generators these days. We have water, lights, ceiling fans, wifi... More
2
Votes
Dale A
2 November 2017|
AnswerShow all 3 answers
Response from LaTerrazaHotel | Property representative |
Dear Guests, Please contact us via emails, our regular landline 787.722.2014 is down, since Claro provider still has not repaired the damages. We are open and running. No damages to the property, just infrastructure of the... More
0
Votes
ddavies505
October 30, 2018. Hi, a recent Trip Advisor review of La Terraza, San Juan suggests that one member stayed a week ago. I am traveling to La Terraza in December with my mother. We are completely lacking information about the condition of the hotel since Hurricane Maria. Is the power back on? AC working? Elevator working? etc? These features are important for my mother since she uses a wheelchair. We are not sure if we should cancel or proceed as if the property is in working order. Also, how are the people doing in downtown Old San Juan?Are they healing and getting back to normal? Streets and sewage and water systems running again? Are shops and restaurants and other hotels, beaches and historic attractions, cathedral etc. open again for business? The hotel phone number is out of order. Last I checked, three weeks ago, they were still on generator. I hope you can give me your honest impressions about the suitability of this trip for my mother. I can rough it and would like to bring my business to contribute to San Juan's and PR's recovery. I want to make sure it is up and going for Mom. Any insight you can provide would be really helpful. Thanks.
31 October 2017|
Answer
Response from LaTerrazaHotel | Property representative |
We are open and running on generators, for more details please email us to reservations. We would gladly answer all the concerns. Kindly, Marija
0
Votes
Room Tips
"Great location"
Read review
"the floors on the second and third floor offer quiet rooms"
Read review
"I stayed in 212 and I had a full balcony with 3 big doors"
Read review
"Great View! Professional Staff!"
Read review
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