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55 Ave Condado, San Juan 00907 Puerto Rico
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Traveller (808)
Room & Suite (439)
Pool & Beach (95)
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Stay-at-home policy for staff with symptoms
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Updated 04/10/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 04/10/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#18 of 62 in San Juan
Location
Cleanliness
Service
Value
At the Best Western Plus Condado Palm Inn & Suites you're sure to find that little something extra. With our modern amenities and thoughtful design, the Best Western Plus Condado Palm Inn & Suites will stand out among other hotels in San Juan,San Juan. For the business traveler, a spacious work desk and free internet access are included in all our guest rooms to ensure you don't miss a beat while you're away from the office. For extended stays, each room provides a convenient in-room mini fridge that is ideal for drinks and snacks. We also have an in-house fitness room, so you can keep up your workout routine while you're on the road. As always, the Best Western Plus Condado Palm Inn & Suites will provide you with the superior customer service that you are used to at Best Western® Hotels & Resorts.
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Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Boating
Canoeing
Kids stay free
Parking
Wifi
Hot bath
Pool / beach towels
Outdoor pool
Heated pool
Restaurant
Breakfast available
Breakfast buffet
Complimentary Instant Coffee
Kids' meals
Outdoor dining area
Wine / champagne
Water sport equipment rentals
Windsurfing
Canoeing offsite
Children's television networks
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Baggage storage
Non-smoking hotel
Outdoor furniture
Shared lounge / TV area
Sun loungers / beach chairs
Sun umbrellas
ATM on site
24-hour check-in
24-hour front desk
Clothes dryer
Dry cleaning
Laundry service
Self-serve laundry
Washing machine
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Room features
Blackout curtains
Air conditioning
Desk
Housekeeping
Coffee / tea maker
Cable / satellite TV
Sofa bed
Walk-in shower
Private balcony
Safe
Separate living room
Sofa
Telephone
Wardrobe / wardrobe
Bottled water
Clothes rack
Iron
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Microwave
Refrigerator
Flatscreen TV
Radio
iPod docking station
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Ocean view
City view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
City View
Mid-range
Languages Spoken
English, Spanish
2114Reviews136Q+A100Room tips
Traveller rating
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Most Recent
Anthony L wrote a review Yesterday
1 contribution
Our stay was pleasant thanks to the staff. Jiliany, our hostess, was very professional and tended to our needs in a very caring manner. We loved the fact that restaurants and the beach are walking distance. The overall cleanliness of the hotel was excellent and the hotel is in very good shape. We would love to come back and visit in the near future!
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Date of stay: June 2022Trip type: Travelled
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Passport290142 wrote a review Sep 2021
2 contributions
Hotel's Favourite
Hands down this was one of the best hotel experiences I have had since the pandemic. From the top notch customer service, pleasant hotel staff, inexpensive breakfast, not to mention the daily cleaning of rooms. I throughly enjoyed my stay. This hotel is literally a half a block from the beach and is located on a strip with a variety of stores and restaurants. We ate at the Vieja grill which is located inside of the hotel and the food was amazing. Also the night life is just a uber away if you dont feel like walking. This was definitely one of my best birthday trips and I cant wait to come back.Lastly I gave the sleep quality a one at no fault of the hotel. The bed was very comfortable, however across the street is a CVS which tends to have a few homeless people sleeping outside at night. One of the guys owns a dog and he literally barked all day and night. Other then that I would suggest to bring some headphones since this location is on a busy street. Thanks for your hospitality.
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Review collected in partnership with Best Western
Date of stay: September 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
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Vickygrundler wrote a review 25 Jun
Orlando, Florida6 contributions
I visited with my teen son. I was delighted to stay for two days. Their staff was promt to my needs and very nice. It’s access to shops, pharmacy, hospitals, beaches, restaurants, and Uber was amazing. Will stay again and recommend to my friends.
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Date of stay: June 2022Trip type: Travelled
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lymi7 wrote a review 23 Jun
Hanover Park, Illinois5 contributions
Room was clean, spacious, & modern. Location was perfect! Stores and restaurants was within walking distance. Awesome view of the ocean and only a short walk to the beach. Check in/out was smooth & front desk provided exceptional service. Thank you for a great experience!! Will def be back!
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Date of stay: March 2022Trip type: Travelled
Room Tip: Perfect location & hotel offers complimentary umbrella & chairs on the beach
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Response from Henry Neumann, General Manager at Best Western Plus Condado Palm Inn
Responded 3 days ago
Thank you for staying with us and taking the time to provide feedback. We are delighted you had a perfect stay. Our goal is always to succeed our guest's expectations. If I can be of assistance, please feel free to contact me directly at Hneumann@condadopalm.com or 787-648-8834. We look forward to your next stay with us. Siempre a la orden, Henry Neumann General Manager
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Jennifer wrote a review 21 Jun
4 contributions
I come here every year for my birthday and I’m never disappointed. The hospitality and concern for guests are top tier! Very close to all attractions and if you’re in need of any assistance @ anytime hotel staff are there 24 hours🥰 Security is also on premises. I’ve also had the privilege of meeting the hotel manager who is also ON HANDS with everything, I truly appreciate the genuine concern. Last but definitely not least, THEY DECORATE MY ROOM WITH BALLOONS AND BIRTHDAY WISHES upon my arrival ❤️ I feel so special when I’m here!
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Date of stay: June 2022Trip type: Travelled
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Response from Henry Neumann, General Manager at Best Western Plus Condado Palm Inn
Responded 6 days ago
Happy Birthday Jennifer! It is always a pleasure to have you stay with us. We are delighted your enjoyed your most recent visit to our beautiful island. We look forward to your next stay with us. If I can be of assistance, please feel free to contact me directly at Hneumann@condadopalm.com or 787-648-8834. Siempre a la orden, Henry Neumann General Manager
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Michelle T wrote a review 20 Jun
Tampa, Florida1 contribution
My daughter her boyfriend & another couple stayed & loved it! Very nice, staff was great & the accommodations were wonderful! Would definitely recommend if you are looking for reasonable & nice at the same time!!!
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Date of stay: June 2022Trip type: Travelled
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Till wrote a review 18 Jun
2 contributions
I was supposed to stay at an Airbnb and when I arrived the place was horrible. I immediately start looking for a place to stay and found the Best Western with great reviews. Fortunately, they had some space and when I arrived they were professional. They got me into a really nice room, which was clean and a balcony view! The pool and jacuzzie were nice as well! On check out and during my stay Genesis and Yamiletzy were very accomadating and friendly. I was pleased with my stay
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Date of stay: June 2022
Rooms
Location
Service
Trip type: Travelled
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Response from Henry Neumann, General Manager at Best Western Plus Condado Palm Inn
Responded 1 week ago
Thnak you Till! We are delighted you enjoyed the stay. Thank you for choosing to stay with us during your visit to our beautiful island. Yamiletzy and Genesis are great Team Member, we appreciate you taking the time to recognize their service. we look forward to your next visit. If I can be of assistance, please feel free to contact me directly at Hneumann@condadopalm.com or 787-648-8834. Siempre a la orden, Henry Neumann General Manager
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Kim R wrote a review 12 Jun
1 contribution
Very nice hotel and staff at the front desk very helpful and NICE (Kevin and Jiliany) were helpful at the front desk. Pool was open 24hrs. The beach is walking distance. Many restaurants are walking distance. Alcohol is served at any pharmacy 24 hrs 🤩
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Date of stay: June 2022
Location
Cleanliness
Service
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Response from Henry Neumann, General Manager at Best Western Plus Condado Palm Inn
Responded 2 weeks ago
Hi Kim! Thank you for staying with us during your visit to our beautiful island. Genesis and Kevin are excellent Team Members, thank you for recognizing their attention and service. We are delighted you enjoyed the stay and look forward to your next visit! Siempre a la orden, Henry Neumann General Manager
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Joshua W wrote a review 9 Jun
1 contribution
Had a good stay here after a long 2 day nightmare elsewhere. Very nice and clean partial beach view room had a nice view from the 10th floor. Genesis and Kevin were a good help. Will be back to visit again
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Date of stay: June 2022Trip type: Travelled
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Response from Henry Neumann, General Manager at Best Western Plus Condado Palm Inn
Responded 2 weeks ago
Good Morning Joshua! Thank you for staying with us and taking the time to post a review. We are glad you enjoyed the stay! Please feel free to contact me directly if I can be of assistance in the future. I can be reached at Hneumann@condadoapalm.com or 787-648-8834. We look forward to your next stay with us. Siempre a la orden, Henry Neumann, GM
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Raquel B wrote a review 7 Jun
Mount Vernon, New York9 contributions8 helpful votes
After encountering horrendous customer service at Acacia Boutique Hotel, I ended up at this Best Western. I’ve stayed at them without issue. At no place during the reservation did they mention that they were under renovation. I gave them two stars because the staff has been nice so far. There’s an echo in my room because of the lack of furniture. There are no chairs, art, tables or lamps. What’s there is worn and peeling particle board. Poor attention to detail—I wiped down high touch areas and drawers that came back dusty. This isn’t the quality that Best Westerns’ are known for. Maybe it will be better next year. In the meantime, they owe me money 💰
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Date of stay: June 2022Trip type: Travelled
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Response from Henry Neumann, General Manager at Best Western Plus Condado Palm Inn
Responded 2 weeks ago
Good Morning Raquel! Thank you for reaching out to us. Our rooms have been remodeled. There are some rooms where the construction phase was completed, but the new furniture has not arrived due to the shipping backlog created by the pandemic. In these few rooms, we are using the original furniture while the ones arrive. I see that you just arrived yesterday and will be with us for a couple more nights. I tried calling your room, but could not reach you. We will provide a complimentary room upgrade so that you may enjoy the rest of your stay. Please contact our Front Desk when you can. I am also available at Hneumann@condadopalm.com or 787-648-8834. I look forward to hearing from you and getting you a beautiful new room! Siempre a la orden, Henry Neumann General Manager
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PRICE RANGE
US$213 - US$303 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
diamond palace hotel and casino, diamond palace hotel casino
LOCATION
CaribbeanPuerto RicoSan Juan
NUMBER OF ROOMS
151
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Frequently Asked Questions about Best Western Plus Condado Palm Inn
Which popular attractions are close to Best Western Plus Condado Palm Inn?
Nearby attractions include Casino del Mar at La Concha Resort (0.2 km), Ashford Avenue (0.4 km), and Condado Beach (0.3 km).
What are some of the property amenities at Best Western Plus Condado Palm Inn?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Best Western Plus Condado Palm Inn?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Best Western Plus Condado Palm Inn?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Best Western Plus Condado Palm Inn?
Yes, paid private parking on-site and paid private parking nearby are available to guests.
What are some restaurants close to Best Western Plus Condado Palm Inn?
Conveniently located restaurants include Pannes, Kabanas, and Cocina Abierta.
Are there opportunities to exercise at Best Western Plus Condado Palm Inn?
Yes, guests have access to a pool and a fitness centre during their stay.
Are any cleaning services offered at Best Western Plus Condado Palm Inn?
Yes, dry cleaning and laundry service are offered to guests.
Does Best Western Plus Condado Palm Inn offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Best Western Plus Condado Palm Inn?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Best Western Plus Condado Palm Inn?
Many travellers enjoy visiting Old San Juan (4.9 km), Castillo San Felipe del Morro (5.7 km), and San Juan National Historic Site (4.8 km).