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San Juan Airport Hotel

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San Juan Airport Hotel
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852 Reviews from our TripAdvisor Community

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Showing 793: English reviews
Reviewed yesterday NEWvia mobile

We stayed here for one night prior to a cruise departure and the general manager, Jose Franco, went out of his way to assist us on three separate occasions. This makes a moderate, budget category hotel feel like a five star. The rest of the staff were all equally as helpful.

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Helpful?
2Thank Paul M
Reviewed 3 days ago NEWvia mobile

We had an early morning flight and chose to stay at the airport hotel to avoid San Juan rush hour and cab fare. Upon check in, Bee and the GM Jose Franco were very welcoming. We were allowed to check in very early and given a lovely, newly decorated room. Unfortunately our flight left before we could enjoy the breakfast,...

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Helpful?
2Thank Ktulane84
SanJuanAirportHotel, General Manager at San Juan Airport Hotel, responded to this review

Hello again Ktulane84. Thank you for taking the time to share your review of your recent stay at our San Juan Airport Hotel. We are delighted to hear that you had an exceptional experience, and appreciate your kind words towards Beatriz, we are very lucky to have her as part of our Team! It was an honor and a pleasure...

Ronkonkoma, United States
Reviewed 6 days ago NEW

The room was ok for a one night stand, clean and convenient. A bit of a walk from the other terminals. I forgot some jewelry in my room and contacted the Hotel within 2 hours of leaving. I advised the front desk of where I had left the jewelry and requested they hold it for my return in 1 week....

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Helpful?
Thank Maureen K
SanJuanAirportHotel, General Manager at San Juan Airport Hotel, responded to this review

Dear Maureen after meeting you a couple of days back, I'm very disappointed of your comments about our property and would like to bring out a couple of issues: 1. When we spoke during the filling of the police report you stated that you noticed the articles missing within 2 hours of leaving my property, well you were on your...

Henderson,Nv
Reviewed 1 week ago via mobile

The hotel is conveniently located in the airport. The hotel is very plain & the rooms are just a place to stay overnight. Breakfast was included & there were fresh omelettes as well as the standard continental breakfast. There is a small deck with chairs & a hot tub which were nice to use prior to getting a cab to...

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Helpful?
Thank CAM_NV
SanJuanAirportHotel, General Manager at San Juan Airport Hotel, responded to this review

Dear CAM_NV. ! Thank you for taking the time to let us know about your recent stay at our San Juan Airport Hotel. We are very happy to hear that we could meet your expectations and are very happy to hear that you had time to enjoy some of our amenities. Look forward to your return. Nice weekend, JF

Ottawa, Canada
Reviewed 1 week ago

The hotel is very conveniently located in the arrivals area of the airport and just a short walk from baggage carousels. The route is not marked so had to ask for directions a couple of times. The closer we got to the hotel the direction signs became evident. When booking the room through booking dot com there was no indication...

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Helpful?
Thank MrTim97
SanJuanAirportHotel, General Manager at San Juan Airport Hotel, responded to this review

Dear MrTim97. Thank you for your review of our San Juan Airport Hotel. Even thought you rated us in a positive manner on service, location and sleep quality, looks like you were not happy with the room size, our breakfast hours and pricing so let me try to help you understand better. Room size: We are in the middle of...

Buffalo, New York
Reviewed 2 weeks ago

Wonderful hotel and staff! I had a reservation and I made it for the incorrect date, they were so understanding and pleasant. The calm me down and told me not to worry that everything would work out. They got me a room right away for the correct day. Nice clean rooms, very spacious. You can't beat the customer service!!

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Helpful?
Thank michelle r
SanJuanAirportHotel, General Manager at San Juan Airport Hotel, responded to this review

Dear michelle r. Thank you for you recent review of The San Juan Airport Hotel! The ladies & gentlemen of hotel are humbled by your comment regarding our customer service. Glad we were able to turn things around during your visit and we are looking forward to welcoming you back in the near future. Warm Regards, JF

Rockaway, New Jersey
Reviewed 3 weeks ago

This was a convenient stop as we arrived in San Juan at a late hour. It is easily accessible from inside the airport. Three weary travelers were able to get a good nights sleep in a clean comfortable room!

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1Thank dgangaware
SanJuanAirportHotel, General Manager at San Juan Airport Hotel, responded to this review

Thank you for taking the time to let us know about your recent stay at our San Juan Airport Hotel. We are very happy to hear that we could meet your expectations and look forward to your return in the near future. Safe travels, JF

Caledon, Canada
Reviewed 3 weeks ago via mobile

I was travelling from San Pedro, Belize to Tortola, BVI, and had a 2am arrival in SJU, with my next flight departing at 9am. The airport hotel was perfect after a long day of flying. The staff was very friendly and efficient, and the hotel is located right in Terminal D of the airport, and easy to find. The room...

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Helpful?
1Thank byrdrjc
SanJuanAirportHotel, General Manager at San Juan Airport Hotel, responded to this review

Dear byrdrjc. Thank you so much for your really nice words and your feedback after your stay at our San Juan Airport Hotel. We are delighted to hear that you experienced an enjoyable stay and that the hotel's convenient location and breakfast set up exceeded your expectations. We hope to welcome you again next time you visit Puerto Rico. Best...

Reviewed 3 weeks ago

Many years I have spent a portion of the wee hours in the San Juan airport between 1 - 2 AM and 5 AM when I needed to check in for my next flight. What a nightmare! It is freezing, nothing is open, the seating has arms so you cannot lie down and that security announcement plays until you are...

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Helpful?
3Thank Sheri R
SanJuanAirportHotel, General Manager at San Juan Airport Hotel, responded to this review

Thank you for taking the time to let us know about your recent stay at our San Juan Airport Hotel. We are very happy to hear that we could meet your expectations and saved you from going insane. Happy Holidays! JF

Montclair, New Jersey
Reviewed 3 weeks ago

The only plus to this hotel is that its attached to one of the airport terminals, so well located if you arrive late and have an early connection. That said, you'd be better off taking a taxi to a nearby hotel. Our room and actually the entire floor had an overwhelming smell of cheap disinfectant, the bathroom sinking our room...

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Helpful?
Thank Wendy L
SanJuanAirportHotel, General Manager at San Juan Airport Hotel, responded to this review

Good morning Wendy. A little disappointed with your comments regarding our hotel since this is the first time I hear about your complaints but let me offer you some pointers for your future travels anyway: 1. If the sink in your hotel room is leaking or you are not happy with the mattress in your room, the first thing you...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Breakfast included
  • Room Service
  • Meeting Rooms
  • Business Centre with Internet Access
  • Multilingual Staff
  • Laundry Service
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
Our award winning San Juan Airport Hotel is the only HOTEL located at the airport, just steps from the Airlines counter. We have received the Best of the Best Award and Best of the Best 2 Star Hotel in Puerto Rico by the Puerto Rico Tourism Company. We have amazing rooms and complimentary amenities including FREE HOT buffet breakfast, FREE High-Speed Internet (Wi-Fi) wireless connection at download speeds more than 40mbs, FREE Business Center, a fitness center with everything you might need like ellipticals, treadmills, free weights, and more, and a on-site Restaurant & Bar. We have exceeded the standards and amenities in our commitment to your comfort. ... more   less 

Additional Information about San Juan Airport Hotel

Address: Luis Munoz Marin International Airport, San Juan 00937, Puerto Rico
Region: Caribbean > Puerto Rico > San Juan
Price Range: $184 - $244 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — San Juan Airport Hotel 3*
Number of rooms: 125
Reservation Options:
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Also Known As:
Best Western San Juan
San Juan Best Western
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Questions & Answers

Here's what travellers have asked, with answers from San Juan Airport Hotel staff and other travellers.
26 questions
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Questions? Get answers from San Juan Airport Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If size matters, price seems to be related.”
 of 5 bubbles MrTim97, 12 Jan 2017 | Read review
“Stay away from the elevators”
 of 5 bubbles 675sherir, 28 Dec 2016 | Read review
“They all seem to be the same.”
 of 5 bubbles genenurse, 28 Nov 2016 | Read review
“The room was not dark but it was my mistake, there was a second pull down dark shade behind the see thru shade on the window.”
 of 5 bubbles herbb0531, 15 Nov 2016 | Read review
“Ask for a quiet room at the end of the hall, on the 4th or 5th floors”
  • Queen bed with three pillows
  • Tiny desk, TV that sort of works, and a door that lets in the hall light around the frame.
  • The closet, ice bucket, safe, and ironing board.
  • The rest of the small yet clean fitness center.
  • The tub and toilet that ran brownish water.
 of 5 bubbles AnaK648, 31 Oct 2016 | Read review
5 of 5
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