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La Concha Renaissance San Juan Resort

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La Concha Renaissance San Juan Resort
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7,190 Reviews from our TripAdvisor Community

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Showing 6,917: English reviews
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Niagara-on-the-Lake, Canada
Reviewed yesterday NEW

Can't beleive the rating they got on Trip Advisor! Currently #3 in San Juan...very sad comment on level of hotels in San Juan. Booked 2 separate stays (2 nights & 1 night) here - both times they downgraded the room we booked. On both occasions we were told they were overbooked. 1st occasion they moved us on the second night...

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Helpful?
Thank cdninasia
Greensboro, North Carolina
Reviewed yesterday NEW

I had the opportunity to spend two nights at the Concha Hotel in early March with my husband, all in all we had a good time, Puerto Rico is beautiful, but we did not enjoy the casino traffic and did not enjoy that much that the lobby area has a very big bar right in the middle with music and...

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1Thank claricebol99
Reviewed yesterday NEW

The Hotel and the staff at La Concha were great. The beach was beautiful and there were a variety of pools to enjoy. The amenities were great. I was able to enjoy a fabulous massage on the beach. The fitness center offered free classes with my favorite instructor Verna "V" who was amazing! I was able to enjoy 2 Yoga...

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Thank Bonnie C
Franklin, Tennessee
Reviewed 3 days ago NEWvia mobile

The hotel and staff were wonderful. Great beach, good location. The elevators were not working properly and there were not great stair options. Other than that the stay was very nice. Housekeeping took awhile however the property and food was excellent

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Helpful?
1Thank Evelyn29Y
Mike R, Manager at La Concha Renaissance San Juan Resort, responded to this review

Thank you for providing us with your valuable feedback. We want to take this opportunity to apologize for the mishap encountered. Please, rest assured I have shared it with our Engineering team, who apologizes for their team's shortcomings. Regarding the rest of your stay, we are pleased to read it was an enjoyable one. For new reservations and the best...

Washington, DC
Reviewed 3 days ago NEW

Wonderful service, a beautiful room - ocean front balcony is the way to go, the pool side restaurant serves great food and fantastic drinks...hotel is very family friendly and has been a repeat stop for us...

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Helpful?
2Thank gcgrayburnjr
Mike R, Manager at La Concha Renaissance San Juan Resort, responded to this review

Our team members go the extra mile every day to provide our guests with a hotel stay just like yours. It was our pleasure serving you. For new reservations and the best available rate for your next stay at La Concha Resort, you can contact us directly by calling 1-866-888-1958. At your service, Mike Rivera Hotel Manager mirivera@laconcharesort.com

Annapolis, Maryland
Reviewed 3 days ago NEW

We travel to PR almost every year and have stayed at various hotels on the island, but La Concha is one of our favorites for many reasons. First, it is excellent value compared to other places considered to be more high end. We've stayed at the Ritz in Carolina and lots of other nice places, but we'd choose La Concha...

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Helpful?
9Thank Christopher R
Mike R, Manager at La Concha Renaissance San Juan Resort, responded to this review

Thank you for sharing with us such insightful and excellent feedback. We would like to apologize for the guest incident you experienced. We have security guards in our hotel to always ensure every guest has an exceptional experience. Regarding the rest of your enjoyable stay, we take great pride exceeding your expectations and we hope to have the pleasure of...

Chicago, Illinois
Reviewed 4 days ago NEW

Stayed at La Concha for 4 nights in March and I have rave reviews for this hotel. The room was a typical Marriott mid-level room, we upgraded to Ocean Front and it was well worth the extra cost, view was phenomenal! The hotel was clean, somewhat modern and in a fantastic location right at the end of Condado beach. Adding...

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3Thank GJAJ
Mike R, Manager at La Concha Renaissance San Juan Resort, responded to this review

Every process put in place at La Concha Renaissance Resort is aimed at providing you with an exceptional hotel experience, and we are pleased to read we achieved our mission during your recent stay. Thank you for taking the time to share it with us. For new reservations and the best available rate for your next stay at La Concha...

Milford, Connecticut
Reviewed 4 days ago NEW

I had done a fare share of investigation on the best place to stay in Puerto Rico at an affordable price for us. La Concha had the best reviews. I realized in reading one that the Ocean Viewe balcony rooms were part of a suite. Most Ocean Front rooms had either step out balcony or a railing. I took the...

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2Thank cmfairygodmother
Mike R, Manager at La Concha Renaissance San Juan Resort, responded to this review

We would like to thank you for taking the time to share with us your memorable experience at La Concha Renaissance Resort. We are glad that you had a flawless stay and that your room view left you breathless. We hope that should your future travels bring you back to the San Juan area, you will choose our resort again...

Liverpool, United Kingdom
Reviewed 5 days ago NEW

Two worst nights of our holidays. Our room's view was really nice "a construction site" and I thought that big hotel chains had to disclose this information to customers. Everyone says here that the rooms are new but our room wasn't new. The combination of the construction site together with the overpriced resort fee and off and on wifi just...

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Helpful?
3Thank HELENNAA79
Eduardo R, Director of Guest Services at La Concha Renaissance San Juan Resort, responded to this review

Dear HELENNAA79, Thank you for taking the time to share your recent experience at La Concha Renaissance Resort with us. I am sorry to read our current appearance was not what you had anticipated. Most Certainly the San Juan municipality should let the hotel know about all constructions in our surroundings. We strive to maintain the highest standards, not only...

Reviewed 5 days ago NEW

We stayed in a suite for five days and nights. It was a perfect set up for a family of four. Our boys slept in the front room on a the pull out couch and a twin bed the hotel brought in. We had a great kitchenette set up with a full size freezer and frig (perfect for leftovers), microwave...

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Helpful?
3Thank Angie P
Mike R, Manager at La Concha Renaissance San Juan Resort, responded to this review

We are pleased to read we provided you and your family with a memorable experience that met your expectations. We take great pride serving you with the highest hospitality standards. We hope to have the pleasure of welcoming you and your family again in the near future. For new reservations and the best available rate for your next stay at...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Room Service
  • Restaurant
  • Beachfront
  • Bar/Lounge
  • Spa
About the property
  • Non-Smoking Hotel
  • Beachfront
  • Wheelchair Access
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Casino and Gambling
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Kitchenette
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Welcome to the La Concha Resort experience, the stunning renovation of one of San Juan's most elegantly chic properties. On a sun-drenched corner of Caribbean beachfront in San Juan's most prestigious Condado district, La Concha is an icon of modernist architecture replete with spacious exhilarating decor and detail. ... more   less 

Additional Information about La Concha Renaissance San Juan Resort

Address: 1077 Ashford Avenue, San Juan 00907-1128, Puerto Rico (Formerly La Concha Resort: A Renaissance Hotel)
Region: Caribbean > Puerto Rico > San Juan
Price Range: $330 - $605 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — La Concha Renaissance San Juan Resort 4*
Number of rooms: 483
Reservation Options:
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Also Known As:
La Concha Hotel Renaissance
Renaissance San Juan
San Juan Renaissance
Hotel Style:
#2 On the Beach Hotel in San Juan
#2 Business Hotel in San Juan
#3 Romantic Hotel in San Juan
#3 Luxury Hotel in San Juan
#6 Family Hotel in San Juan
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Questions & Answers

Here's what travellers have asked, with answers from La Concha Renaissance San Juan Resort staff and other travellers.
295 questions
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New York, New York, United States
The Villages, Florida

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Questions? Get answers from La Concha Renaissance San Juan Resort staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“You can request a room with a balcony”
 of 5 bubbles , 28 Mar 2017 | Read review
“Ocean Front Suite is worth every dollar...”
 of 5 bubbles gcgrayburnjr, 26 Mar 2017 | Read review
“Enjoyed the ocean facing suite. Rooms on the street side can be a little noisy.”
  • View from the ocean suite
  • Fireworks from suite
 of 5 bubbles christopherrB521DQ, 26 Mar 2017 | Read review
“Top floor ocean view (there are only about 13 of these in the tower, but they have balconies with table and chair.”
 of 5 bubbles cmfairygodmother, 25 Mar 2017 | Read review
“Ocean front is the way to go, but all rooms are really nice and very spacious and clean”
 of 5 bubbles JimD100, 23 Mar 2017 | Read review
5 of 5