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Le Consulat, Ascend Collection Hotel

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Le Consulat, Ascend Collection Hotel
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306 Reviews from our TripAdvisor Community

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Showing 284: English reviews
Naperville, Illinois
Reviewed 5 October 2016

I'm reading some of the reviews and wondering if we're reviewing the same hotel. I tend to be pretty low maintenance when it comes to hotels because I don't spend much time in the room or I'm only staying one night so a fancy room isn't necessary anyway. I have to say, this place was a dump, literally. I only...

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Thank RGM2
Austin, Texas
Reviewed 25 September 2016 via mobile

I was very disappointed. My key card stopped working, they couldn't fix it with their equipment and everyone there was visibly frustrated. No parking. The pool was tiny and there was a machine of some sort nearby making a noise that could wake the dead. Curious how they expect anyone to relax or recharge by the pool? The power went...

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Thank Rusty3r
Reviewed 22 September 2016

Hotel looked great but room had used towels from guest before myself and when I informed the front desk staff they didn't apologize. Gross. And I had 2 pillows and the remote control missing. Was told to control the tv by standing next to it. How uncomfortable is that. Bathroom was a mess and not cleaned. Only good thing was...

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Thank Maryann L
Reviewed 22 August 2016 via mobile

My partner and I stayed here for three days. Check in was easy and the staff were helpful with cabs. No nonsense kind of decor with some andy Warhol accents that are framed. Housekeeping is early (ie 9am), so put on your do not disturb sign or head out early! Overall, chill atmosphere and good/quiet location in el condado.

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Thank Lunalunitalunera17
Reviewed 14 August 2016

I would like to say that the staff at this hotel were extremely nice and hospitable. My room was as described and was even cheaper than my reservation indicated (saving $$ = bonus). The room was clean and comfortable , was larger than expected also the rooms look a lil smaller online. The pool area was nice and clean. I...

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Thank Jasmin B
Carolina, Puerto Rico
Reviewed 22 July 2016 via mobile

I was in San Juan for 2 nights to visit some friends and enjoy the beaches. I stayed at Le Consulat and at first I admit I thought I would regret it but all to the contrary, I will stay again when I go back. The moment you enter you are greeted by a friendly staff and so willing to...

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2Thank justicegaby
Saint Louis, Missouri
Reviewed 21 July 2016

The room only had 2 towels. No hand towels or shower towels. The air condition leaked. They new it because it had towels under it (maybe that is where out towels went). Woke up with water on the floor each morning. Did find a dirty hand cloth hanging on the shower curtain rack. Also, the shower handle came off in...

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Thank JoeH809
Orlando, Florida
Reviewed 8 July 2016

I stayed at this hotel on Fourth of July weekend, it was great. Room was clean and staff was very helpful and nice. Only complaint i have is if you are driving, there is no parking at the hotel, you have to find parking down the street and walk, which was hard because the street was always pack with cars,...

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Thank Pofadel125
San Juan
Reviewed 5 July 2016 via mobile

The room that I stayed in did not have a working card key and every time you wanted to go to your room you had to ask the counter attendant to open it. A working card key or just a normal key is a basic requirement for a hotel room. The room did not have hot water, not even lukewarm,...

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2Thank SanJuan-Naldo
Lawton, Oklahoma
Reviewed 18 June 2016 via mobile

Only reason we were here was a Priceline deal. Air conditioner has a plastic box that caught water leaking. Woke up in the middle of the night with a trail of water leading to the bed. No hot water from shower, parking was near impossible and cost 8 to 20 depending on the lot you wanted. Location is close to...

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Thank dwv1984

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Accessible rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Multilingual Staff

Additional Information about Le Consulat, Ascend Collection Hotel

Address: 1149 Magdalena Ave Condado, San Juan 00907, Puerto Rico
Region: Caribbean > Puerto Rico > San Juan
Price Range: $144 - $201 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Le Consulat, Ascend Collection Hotel 3*
Number of rooms: 20
Reservation Options:
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Also Known As:
Ascend Collection Le Consulat
Ascend Collection San Juan
Clarion San Juan
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Questions & Answers

Here's what travellers have asked, with answers from Le Consulat, Ascend Collection Hotel staff and other travellers.
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Questions? Get answers from Le Consulat, Ascend Collection Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If you have to stay here, get a "suite."”
 of 5 bubbles Changeservant, 17 Mar 2017 | Read review
“Stay someplace else.”
  • Accumulated dirt on plug.
  • Loose wall switch
  • Black mold on shower curtain
  • Accumulated dirt on baseboard
 of 5 bubbles cometda, 8 Feb 2017 | Read review
“Just around the corner, a wide selection of restaurants and bars...”
 of 5 bubbles U6489RBrichardp, 9 Nov 2016 | Read review
“pick a downstairs room in case the elevator is still broken”
 of 5 bubbles bijouxmorrison, 1 Nov 2016 | Read review
“Park on the street, dont pay for parking!”
 of 5 bubbles hrivera72, 21 Oct 2016 | Read review
5 of 5