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Holiday Inn Mayaquez & Tropical Casino

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249 Reviews from our TripAdvisor Community

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Showing 192: English reviews
Arecibo, Puerto Rico
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 17 March 2015

Our family of three stayed at this hotel for one night due to my daughter's school activity. The front desk service was corteous and excellent. The pool area was well kept. My only recommendation is to have realy pool towels. The rooms were clean and the air conditioning work perfectly. There are no nice views, but it is very well... More 

Helpful?
1 Thank DAISY A
2 reviews
Reviewed 17 March 2015

Nice hotel. Very Friendly Staff. It took us about 20 minutes to check in. Very Busy at front desk. It is a older hotel but very comfortable. We were in a smoking room; and it did not smell like smoke at all. The only thing that I disliked was the carpet in room must have been just cleaned because the... More 

Helpful?
Thank sgtc1234
Yonkers, New York
1 review
Reviewed 15 March 2015

Our stay this March was short however we returned because our last stay was so pleasant. I will agree this time around our room was very dated and the stains on the rugs were a bit unsettling. The service as always was pleasant we had trouble with our door locking and they came up immediately to correct the problem. I... More 

Helpful?
Thank GEEMELEN
Springfield, Missouri
Level Contributor
31 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 22 February 2015 via mobile

Lack of water pressure, executive level lounge is closed and no breakfast offered despite the website saying executive level includes breakfast, refridgerators and breakfast. In fact, they have all sorts of construction trash and extra refrigerators stacked in the former lounge with brown paper on the windows. It looks nice for the executive floor which costs 10.00 more a night... More 

Helpful?
1 Thank missourigirl65807
IHGCare, Guest Relations Manager at Holiday Inn Mayaquez & Tropical Casino, responded to this review

Dear missourigirl65807, Thank you for taking the time to review our property. I appreciate your positive feedback about the clean rooms and pleasant housekeeping staff. We work diligently to ensure our facilities and services are superior and we try our hardest to provide not just good value, but comfortable, clean and friendly accommodations. The hotel is currently under renovations that... More 

Houston, Texas
Level Contributor
105 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 153 helpful votes
Reviewed 23 January 2015

Stayed two nights, the staff is friendly, the location is good and we felt safe. The hotel is being remodeled and it shows because the bathroom improved since we visited last May. They still need to do some work, the beds are not very comfortable and the pillows are hard as rocks, the furniture needs an update, but it is... More 

Helpful?
1 Thank laislapr
IHGCare, Guest Relations Manager at Holiday Inn Mayaquez & Tropical Casino, responded to this review

Dear laislapr, Thank you for your feedback and for choosing our hotel again. I am very pleased that you liked our location. I also appreciate and wish to thank you for the kind comments on the staff. On the other hand, let me take this opportunity to apologize for falling short of your expectations regarding the situation of the hotel.... More 

Glastonbury, Connecticut
Level Contributor
36 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 22 January 2015

We stayed just one night - a Saturday - and expected that we would be bothered by late-night noise from the casino - but No. We were on the 6th floor and heard no noise. Room was clean and not musty-smelling as often happens in the tropics. Our rate included a buffet breakfast which we found to be very good... More 

Helpful?
Thank Gene0771
Jersey City, New Jersey
Level Contributor
71 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 8 January 2015

The Holiday-Inn Mayaguez & Tropical Casino is in a convenient location to the Aguadilla airport and also to Mayaguez. First off, the entire staff are friendly and professional. We flew into the Aguadilla airport and drove to the Holiday-Inn which will provide early check-in if rooms are available. (we checked in at 4:00am). There is plenty of parking for guest,... More 

Helpful?
Thank Den N
Schertz
Level Contributor
20 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 8 January 2015

If you find yourself in Mayaguez then this is a good place to stay. We moved our daughter to Mayaguez to play for their professional volleyball team and stayed here for 4 nights. We found the front desk staff to be extremely helpful and accommodating. The casino in the hotel is crowded and small but if you are looking for... More 

Helpful?
1 Thank NumberOnesFan
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 7 January 2015 via mobile

We stayed at this hotel just because we want to stay at west coast in Puerto Rico in order to visit west coast beaches. This hotel service the purpose. Is more like a business hotel but is very good and has a nice pool and amenities. Overall very good and clean hotel.

Helpful?
1 Thank AnnetteMelissa
Belfast, Maine
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 4 January 2015

Stayed here as a family of four, including a teen boy who loves basketball so we were pleased to find a basketball hoop in the pool area. The pool was very warm, but otherwise not very tranquil with piped in music, which was fine since our focus was on getting to Rincon beaches. The hotel is on a busy highway... More 

Helpful?
Thank Denpendle
IHGCare, Guest Relations Manager at Holiday Inn Mayaquez & Tropical Casino, responded to this review

Dear Denpendle, Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate your nice comment regarding our amenities and for finding our location to be convenient. However, we’re sorry about the noise during your stay. We will look into this concern. I assure you that the feedback... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Room Service
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Casino and Gambling
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Meeting Rooms
  • Laundry Service
  • Multilingual Staff
  • Conference Facilities
  • Dry Cleaning
  • Concierge
  • Banquet Room
  • Self-Serve Laundry
Official Description (provided by the hotel)
Conveniently located, with all the spectacular attractions of Porta Del Sol within easy reach, Holiday Inn & Tropical Casino Mayaguez, is the ideal place to stay when your vacation or business trip takes you to the city of Mayaguez and Puerto Rico's stunning west coast. From Holiday Inn & Tropical Casino Mayaguez you can drive to an incredible water park, bowling alleys, golf courses and some of the most beautiful beaches in the Caribbean. Puerto Rico's only zoo is minutes away from the comfort of your room. Holiday Inn & El Tropical Casino welcomes you! Book your Mayaguez hotel reservations today for the upcoming events, Mayaguez University Graduation, RUM Mayaguez University Job Fair, Punta Borinquen Golf Club and Club Deportivo Del Oeste Golf Club. ... more   less 

Additional Information about Holiday Inn Mayaquez & Tropical Casino

Address: 2701 Hwy 2, Mayaguez 00680, Puerto Rico
Region: Caribbean > Puerto Rico > Mayaguez
Price Range: $176 - $233 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Mayaquez & Tropical Casino 3*
Number of rooms: 142
Reservation Options:
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Also Known As:
Holiday Inn Mayaquez & Tropical Hotel Mayaguez
Holiday Inn Mayaquez And Tropical Casino
Holiday Inn Mayaguez
Mayaguez Holiday Inn
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Mayaquez & Tropical Casino staff and other travellers.
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Questions? Get answers from Holiday Inn Mayaquez & Tropical Casino staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“"Rooms on the south side are quieter" "Corner suites are large and sunny" "Higher floors have less A/C unit noise"”
 of 5 bubbles , 29 Nov 2016 | Read review
“Rooms higher up more peaceful”
 of 5 bubbles Ralphn680, 31 Oct 2016 | Read review
“Get a insect repellent coconut based for when you are at the beach”
 of 5 bubbles perlafloresb, 26 Oct 2016 | Read review
“Ask for a newly renovated pool with a view of the front of the building.”
 of 5 bubbles 986deannas, 15 Aug 2016 | Read review
“6th floor rooms very quiet and renovated”
 of 5 bubbles EBPTY, 29 Jun 2016 | Read review
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