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All reviewsresort casinopool viewfamily vacationawesome placethe pool area is greatroom conditionpotable watercustomer service isbuffet stylecheck in processhamburgersmall casinonight lifecastillojacuzziinsectsadministration
We made reservations for two rooms,requesting accommodations for a handicapped in one of the rooms. Upon arrival they informed us that the handicapped room had only one full size bed. We had requested a two bed room. A more confortable setting was requested and they...More
Everything clean and nice. Just the rates: even on weekdays,anytime, I cannot find good rates for stay at least 3 or four days again. Expensive! Anyway, Im still looking. We deserve it! We visite the zoo, Mayaguez Mall, the Downtown and Yaguez Theather. . Such...More
I can,t give a great review of this place, of course they had a new section, but unfortunate my Spanish last name did,nt help, about the hallway the rugs smelled awful, needs to totally be replaced, in the room I stayed needs a total renovation,...More
1 Thank Rocko Diego P
Response from dalonso, General Manager at Mayaguez Resort & CasinoResponded 15 January 2018
Rocko Diego. Nuestra empresa no discrimina al asignar habitaciones por un apellido! Para la epoca de su estadia, el hotel...More
Loved everything! service was beyond my expectations! Check it was very easy, front desk service was awesome, security, room condition, bar and Castillo Rest was excellent. Veronica at the front desk was adorable, she even gave me Happy New Years tiaras! ♥, Guillermo and the...More
I cant divide this in bad or good, since everything was bad. The checking was the longest I have ever witnessed and for what? THIS!!?? After i finished the huge check in I couldn't even go to the pool so we had to rest in...More
1 Thank Jose L
Response from dalonso, General Manager at Mayaguez Resort & CasinoResponded 27 November 2017
Jose... The lazy river is closed since Hurricane Maria for the damage it suffered. What problems did you have during your check-in? We had only a few rooms available because we are full with diferents Disaster Relief groups.