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Mayaguez Resort & Casino

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Mayaguez Resort & Casino
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342 Reviews from our TripAdvisor Community

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Showing 150: English reviews
Reviewed yesterday NEWvia mobile

The place its bautiful. Very clean, didnt ein to much at the casino, rooms are clean and smell good, the river pool its very cool and awesome, i think the raft should be free for people staying in the hotel

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Helpful?
Thank Nelson G
Reviewed 2 weeks ago via mobile

Overall the place is very nice, the river pool is awesome. The room is nice and comfy. Customer service is awesome. My only adivice for the administration is that they should start looking at a couple of things that need upgrade like the tv on the room is very small.

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Thank Christian S
Reviewed 3 weeks ago via mobile

Una de las mejores piscinas que he visitado. A pesar de que fue en un 4 de julio, se disfruta al máximo. 100% recomendado One of the best pool that I ever been. So much fun, is awesome! Definitely I'm going AGAIN!!!

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Helpful?
Thank Krizia M
San Juan, Puerto Rico
Reviewed 3 weeks ago via mobile

We went there as an emergency during a blackout here in PR. Is 2 1/2 hour driving from San Juan. The rooms are pretty but the batroom needs to be updated (they were clean but to 80's). We didn't go to the pool but our room had the pool view and it is gorgeous. My two daughters said mom dad...

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Thank estrubbe
Reviewed 4 weeks ago via mobile

We get around 9:00pm on Friday. When we entered to the room we were surprised because the room was disorganized, with plates and food around the room and smells with humidity. They gave us another room, that was ok and smells clean. In the morning we went to Castillo Restaurant to have breakfast. Was a buffet breakfast and was ok....

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Helpful?
1Thank Lymarie S
Juana Diaz, Puerto Rico
Reviewed 21 October 2016

Beds in bad condition, changed twice. Bad smell in the rooms and outside of the rooms. Door don't open correctly, we need try several times finally we changed room. We lost almost all morning trying to change rooms. Restaurant terrible!😥

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Thank carmenchardon
Reviewed 13 October 2016 via mobile

We had a great time @ the hotel! The pool is amazing. The bedrooms are on the medium size but r ok! They have great deals for food and good prices too. They bring a good a friendly service! I want to come back especially to the pool!

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Thank Normarie R
Reviewed 30 September 2016 via mobile

Checked in at 9pm and subsequently checked out 1 hour after. The rooms are old, out dated and dirty. Rooms smell and they attempt to cover the smell by making your room very cold when you arrive. If you value clean and new, don't stay here...

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1Thank Alice C
Storrs, Connecticut
Reviewed 29 September 2016

I reserved this place as per one of my puerto rican friend who studied in Mayaguez. pictures look nice but its a trick. reception people are nice but service is terrible, not slow but slow with island standards. first of all they dont say in the website that there is construction is going on. Yes next to the bar and...

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Helpful?
1Thank golabee
dalonso, Manager at Mayaguez Resort & Casino, responded to this review

Golabee... We are in the process of remodeling the main tower and other areas. Did you have the opportunity to take a look of the new rooms in the Sky Tower ? Did you have the opportunity to enjoy our pool river? The casino is 10,000 square feet. So we do not know what are your standards of what is...

Puerto Rico
Reviewed 25 September 2016 via mobile

We arrived so tired, just to be for more than an hour and a half at the long line at the Reception for the Check-in. Just 2 clerks attending! No manager seen nor extra help. At last, we were assigned to an outdated room, with not enough hot water for a decent bath. No com0limentary breakfast nor parking, and the...

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Helpful?
1Thank SoniaRodz

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Amenities

Highlights
  • Pool
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Spa
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Casino and Gambling
  • Spa
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Business Centre with Internet Access
Official Description (provided by the hotel)
The Mayagüez Resort & Casino is an independently operated, deluxe, full service hotel located in the west coast town of Mayagüez.The hotel is nestled amid 20 acres of scenic, sunny surroundings with spectacular views of the Bay. It is conveniently located 15 minutes from the center of town and the University of PR, Mayagüez Campus; 10 minutes from the Puerto Rico Zoo; 15 minutes from the local Eugenino Maria de Hostos Airport; a 25 minute shuttle flight from the Luis Muñoz Marin San Juan Airport; a 45 minutes drive from the regional Rafael Hernandez Airport in the town of Aguadilla; 25 minutes from the Golf course in Joyuda, Cabo Rojo; and a short ride to the most beautiful beaches and tourist attraction areas. ... more   less 

Additional Information about Mayaguez Resort & Casino

Address: Route 104, Km 0.3, Mayaguez 00680, Puerto Rico
Region: Caribbean > Puerto Rico > Mayaguez
Price Range: $183 - $412 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Mayaguez Resort & Casino 3.5*
Number of rooms: 152
Reservation Options:
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Also Known As:
Mayaguez Resort And Casino
Mayaguez Hotel Mayaguez
Mayaguez Resort Casino
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Questions & Answers

Here's what travellers have asked, with answers from Mayaguez Resort & Casino staff and other travellers.
10 questions
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San Juan, Puerto Rico
3 months ago
Metairie, Louisiana, United States
8 months ago
8 months ago

See all questions (10)

Questions? Get answers from Mayaguez Resort & Casino staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“None at all”
 of 5 bubbles carmenchardon, 20 Oct 2016 | Read review
“ask for room in the new building. heard it is nicer than rooms in main. ask for rooms on top floor to get some view”
 of 5 bubbles golabee, 29 Sep 2016 | Read review
“request the new building because the room in the old building It has musty smell”
 of 5 bubbles DamaR70, 18 Aug 2016 | Read review
“No budget to afford the new structure? Enjoy the amazing pool, Mayaguez, the surrounding areas, the beautiful weather and your family.”
 of 5 bubbles magdato2015, 12 Jun 2016 | Read review
“Get another Hotel option. This hotel is not worthy for the price”
 of 5 bubbles favio-espineira, 11 Jun 2016 | Read review
5 of 5
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