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Mayaguez Resort & Casino

Ruta 104 Km 0.3 Sector Algarrobo, Mayaguez 00681 Puerto Rico
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Traveller (317)
Room & Suite (237)
Pool & Beach (118)


#4 of 4 hotels in Mayaguez
The Mayagüez Resort & Casino is an independently operated, deluxe, full service hotel located in the west coast town of Mayagüez.The hotel is nestled amid 20 acres of scenic, sunny surroundings with spectacular views of the Bay. It is conveniently located 15 minutes from the center of town and the University of PR, Mayagüez Campus; 10 minutes from the Puerto Rico Zoo; 15 minutes from the local Eugenino Maria de Hostos Airport; a 25 minute shuttle flight from the Luis Muñoz Marin San Juan Airport; a 45 minutes drive from the regional Rafael Hernandez Airport in the town of Aguadilla; 25 minutes from the Golf course in Joyuda, Cabo Rojo; and a short ride to the most beautiful beaches and tourist attraction areas.
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Property amenities
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Bar / lounge
Casino and Gambling
Water park
Children Activities (Kid / Family Friendly)
Business Centre with Internet Access
Hot bath
Lazy river
Outdoor pool
Breakfast buffet
Poolside bar
Conference facilities
Banquet room
Meeting rooms
Non-smoking hotel
Dry cleaning
Laundry service
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Room features
Air conditioning
Room service
Flatscreen TV
Room types
Non-smoking rooms
Family rooms
Good to know
Languages Spoken
English, Spanish
504Reviews18Q+A48Room tips
Traveller rating
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  • 77
  • 111
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Jonhas L wrote a review Yesterday
1 contribution
On the first night we checked in we had to switch rooms 3 times, first we were given the wrong room with only one bed when we paid for a double bed. Second time we found 2 roaches in the room and immediately requested to move, then the next room we found dead roaches and the bathrooms were dirty and disgusting. After finally being in a good room, the manager decided to tell us a day after we already checked in that we were gonna have to pay for each person that’s in the room which was not stated on booking online. After we had moved so many times we let the manager know about our situations that we had gone thru and he offered to give us free breakfast the next morning. The next morning when we went to get breakfast we told the server that the manager was taking care of our breakfast, he didn’t seem to believe us so he got his manager who was a different one then we had talked to before and he told us that the other manager never said that and they also told us that we booked our reservation for 4 and not 6 even tho we have shown them proof from online. Flat out this is the worst hotel I’ve ever been in and I advise you all to never stay here, this place should be shut down.
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Date of stay: May 2021Trip type: Travelled with friends
Liza L wrote a review Mar 2021
Bedford, Pennsylvania27 contributions4 helpful votes
Arrived at property at 1sh and was told we could not use any of the property until we “are guest” at 3 when it is check in. I understand we can not check in early. But there is a casino, a restaurant. Very outdated rooms. Furniture can be updated and cleaned. Room very dirty. Moved a table for an outlet and it was very dirty. Bathroom had a ring around the toilet like it had not been cleaned in awhile. Found hair in tub. Went to move the shower head and the whole thing from the wall moved, very loose. Their pools are nice. The river pool is fun and their smaller pool also. A good size pool.
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Date of stay: March 2021Trip type: Travelled with family
Natalia V wrote a review Mar 2021
Puerto Rico11 contributions
Horribke experience this weekend. If you want to be relax and rest this is not the hotel. This is an old hotel, tha bathroom is like a hospital bathroom, out dated. Also the bedroom, horrible beds, curtains and carpet. Also dirty, lot of allergies in the bedroom. There is no control for the COVID just a temperature check at the entrance and restaurante, however, no safety measures in the pool, no distance, a lot of people. Lifeguard checking the cellphone while in duty. I will not repeat never this hotel. It seems they have a new tower, however they don't care anymore about the old tower.
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Date of stay: March 2021Trip type: Travelled with family
Juan R wrote a review Feb 2021
Puerto Rico32 contributions
They gave me old dated room, had to take benadryl for the allergies with the blankets and stained sheets, call house keeping thay said they cleaned the room but left same sheets with stain pool was not clean abd the matress are very small,I im 5,10 and my feet will be outside the bed.
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Date of stay: January 2021Trip type: Travelled with family
Matthew R wrote a review Dec 2020
215 contributions114 helpful votes
Don’t tell your kids there is a water park - it will be such a great surprise. It’s a really family friendly park and well supervised. We visited for Xmas 2020 - the date for trip adviser didn’t permit the timely review. Here are the top tips: You must stay in apartment block 2 - it’s new and lovely. You need the bell boy service from the front park - it saves a few navigation points because the hotel is large. Mayaguez is a regional hub and caters for locals and that means local tastes and not USA. And there are few Americans - which we liked. Staff was excellent - super friendly and efficient and in the family style. We liked that. This hotel is a really good option for exploring south of rincon. Fridge and safe in each room, no iron or board unless requested, tv etc was all up to date. I would recommend this hotel for families.
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Date of stay: December 2020Trip type: Travelled with family
1 Helpful vote
US$159 - US$260 (Based on Average Rates for a Standard Room)
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Frequently Asked Questions about Mayaguez Resort & Casino
Which popular attractions are close to Mayaguez Resort & Casino?
Nearby attractions include Mayaguez Mall (0.3 km), Time Out (0.3 km), and Paradise Island Casino at Mayaguez Resort & Casino (0.08 km).
What are some of the property amenities at Mayaguez Resort & Casino?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Mayaguez Resort & Casino?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Mayaguez Resort & Casino?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
What are some restaurants close to Mayaguez Resort & Casino?
Conveniently located restaurants include Tacos La Jarochita, El Castillo, and Paletados.
Are there opportunities to exercise at Mayaguez Resort & Casino?
Yes, guests have access to a pool and a fitness centre during their stay.
Are any cleaning services offered at Mayaguez Resort & Casino?
Yes, dry cleaning and laundry service are offered to guests.
Does Mayaguez Resort & Casino offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Mayaguez Resort & Casino?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Mayaguez Resort & Casino?
Many travellers enjoy visiting Asilo De Pobres (2.8 km).
Is Mayaguez Resort & Casino accessible?
Yes, it offers wheelchair access. For specific enquiries, we recommend calling ahead to confirm.