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Mayaguez Resort & Casino

416 reviews
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Traveller (239)
Room & Suite (266)
Pool & Beach (98)
Overview
  • Excellent25%
  • Very good22%
  • Average19%
  • Poor15%
  • Terrible19%
Travellers talk about
“resort casino”(5 reviews)
“pool view”(4 reviews)
“family vacation”(7 reviews)
Free Wifi
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
Room Service
3.5 Star Hotel
All hotel details
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Reviews (416)Write a Review
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LanguageEnglish
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48
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All reviewsresort casinopool viewfamily vacationawesome placethe pool area is greatroom conditionpotable watercustomer service isbuffet stylecheck in processhamburgersmall casinonight lifecastillojacuzziinsectsadministration
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1 - 5 of 195 reviews
Reviewed 5 days ago

We made reservations for two rooms,requesting accommodations for a handicapped in one of the rooms. Upon arrival they informed us that the handicapped room had only one full size bed. We had requested a two bed room. A more confortable setting was requested and they...More

1  Thank c0nchitin
Reviewed 4 weeks ago

Everything clean and nice. Just the rates: even on weekdays,anytime, I cannot find good rates for stay at least 3 or four days again. Expensive! Anyway, Im still looking. We deserve it! We visite the zoo, Mayaguez Mall, the Downtown and Yaguez Theather. . Such...More

Thank Luz N
Reviewed 5 January 2018

I can,t give a great review of this place, of course they had a new section, but unfortunate my Spanish last name did,nt help, about the hallway the rugs smelled awful, needs to totally be replaced, in the room I stayed needs a total renovation,...More

1  Thank Rocko Diego P
Response from dalonso, General Manager at Mayaguez Resort & CasinoResponded 15 January 2018
Google Translation

Rocko Diego. Nuestra empresa no discrimina al asignar habitaciones por un apellido! Para la epoca de su estadia, el hotel...More

Reviewed 3 January 2018

Loved everything! service was beyond my expectations! Check it was very easy, front desk service was awesome, security, room condition, bar and Castillo Rest was excellent. Veronica at the front desk was adorable, she even gave me Happy New Years tiaras! ♥, Guillermo and the...More

Thank cmmm69
Reviewed 26 November 2017 via mobile

I cant divide this in bad or good, since everything was bad. The checking was the longest I have ever witnessed and for what? THIS!!?? After i finished the huge check in I couldn't even go to the pool so we had to rest in...More

1  Thank Jose L
Response from dalonso, General Manager at Mayaguez Resort & CasinoResponded 27 November 2017

Jose... The lazy river is closed since Hurricane Maria for the damage it suffered. What problems did you have during your check-in? We had only a few rooms available because we are full with diferents Disaster Relief groups.

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About
Amenities
Top amenities
Pool
Restaurant
Room Service
Bar/Lounge
Free High Speed Internet ( WiFi )
Fitness Centre with Gym / Workout Room
Spa
Hotel Amenities
Business Centre with Internet Access
Room Service
Children Activities (Kid / Family Friendly)
Meeting Rooms
Laundry Service
Banquet Room
Conference Facilities
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Pool
Restaurant
Bar/Lounge
Casino and Gambling
Fitness Centre with Gym / Workout Room
Heated pool
Outdoor pool
Spa
Hot Tub
Details
Price range
US$153 - US$258 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$153 - US$258 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
Add Photo Photos
Traveller (239)
Room & Suite (266)
Pool & Beach (98)
Dining (58)
Amenities (42)
Family and Play Areas (2)
Business Centre & Event Rooms (1)
Questions & Answers
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rayack
27 August 2016|
AnswerShow all 6 answers
Response from sagsat | Reviewed this property |
Sorry bit late but no pet friendly.
0
Votes
AMG101080
23 March 2016|
Answer
Response from Dama R | Reviewed this property |
Need car to visit the beach but in about 15 minute you can visit the most beautiful beach in this area.
0
Votes
reneplaya
17 March 2016|
Answer
Response from Hector M | Reviewed this property |
Not in the room's but outside near the first pool there a beautiful one
0
Votes
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Room Tips
"Select another hotel. Do not go to this one"
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"Front of the pool. Nice!"
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"Ask for the ones with the Ocean view and pool"
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"I stayed at the 3rd and main floor and it was perfect, pool view"
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