Hotel Mayaguez Plaza, Bw Signature Collection
70 Calle Mendez Vigo Este, Mayaguez 00680 Puerto Rico
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Avg. S$173 /night, 1/23 - 1/24
S$210
per night
S$186
per night
S$161
per night
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About
#3 of 5 hotels in Mayaguez
Location
Rooms
Value
Cleanliness
Service
Sleep Quality
At the Hotel Mayaguez Plaza, BW Signature Collection in Mayaguez, Mayagüez, you're sure to find unmatched value and unique experiences. Whether for leisure or business, SureStay® Collection by Best Western welcomes those who like to travel casually but appreciate the kinds of details that add to a better stay experience.
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Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Free breakfast
Bowling offsite
Patio
Kids stay free
Children's television networks
Business Centre with Internet Access
Street parking
Wifi
Breakfast available
Complimentary Instant Coffee
Complimentary tea
Vending machine
Meeting rooms
Baggage storage
Non-smoking hotel
Outdoor furniture
Shared lounge / TV area
First aid kit
24-hour check-in
24-hour front desk
Clothes dryer
Self-serve laundry
Washing machine
Room features
Blackout curtains
Air conditioning
Desk
Housekeeping
Coffee / tea maker
Cable / satellite TV
Sofa bed
Walk-in shower
Safe
Telephone
Wardrobe / wardrobe
Iron
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Kitchenette
Refrigerator
Flatscreen TV
Radio
Bath / shower
Complimentary toiletries
Hair dryer
Room types
City view
Landmark view
Non-smoking rooms
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
City View
Quirky Hotels
Languages Spoken
English, Spanish
Location
70 Calle Mendez Vigo Este, Mayaguez 00680 Puerto Rico
Getting there
Somewhat walkable
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 78 out of 100
78
Eugenio M. De Hostos Airport
6.4 km•
See all flights
Borinquen Airport
32.8 km•
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Car Hire
32 Restaurants
within 0.5 kilometers
Reviews
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Detailed Reviews
Hotel's Favourite
It was a wonderful site after driving in the dark on the interior mountain route! The staff was so friendly and welcoming that it made the scariest drive worth it! The hotel and my room were extremely clean, actually sanitized! The room was very large, the bed very comfortable, and staff was excellent. I had a handicapped room which was truly set up for someone in a wheelchair!
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Date of stay: March 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Stephanie Acevedo, Revenue Management at Hotel Mayaguez Plaza, Bw Signature Collection
Responded 11 Mar 2023
happy to see that your stay was pleasant, our mission is to provide that services that you and your love one's need
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
First time I stayed at a hotel since the COVID began thus I was not sure what to expect. First time at this hotel. The check in was as easy and fast as I can remember not even 5 minutes. The hotel was clean same as the room. Plenty of pillows. Bathroom had a clean seal on the toilet indicating it had been properly cleaned. Just across is the best bakery in town. Had parking and a guard making sure you had permit to park.
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Date of stay: June 2021
Value
Rooms
Service
Room Tip:Â Try not to choose the rooms facing the church during weekends lots of music at the street from cars.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Virginia Mojica, General Manager at Hotel Mayaguez Plaza, Bw Signature Collection
Responded 24 Jun 2021
We thank you kindly for sharing your experience, we also will be implementing a better breakfast alternative very soon and have other amenities available in the guest rooms for our visitors. Its an honor to have served you and we hope you visit us again real soon.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The room and hotel were clean and the location is very good but the hotel is generally disappointing, especially at the $200 a night we paid. We asked for an early check-in with no luck and after checking in at 6PM, were assigned a room that had not been cleaned/done and had to move to a smaller room that was clean. Late that night we realized after going to bed that there was no blanket, only a sheet, which is not ok for an air-conditioned room. We later learned that guests are expected to request a blanket! The bathroom had no space for toiletries or hooks for the towels, which were ratty. There were no outlets on the left side of the bed including behind the small desk. When we went to breakfast at 8:45AM on day one, they were out of eggs and never re-supplied them (we did not go back on day 2). The breakfast had only bacon and breads/ starches, no fruit at all. Finally, our room was not cleaned at all or replenished with any supplies or towels. There was a small fridge in the room, but it was disconnected and had nothing in it (i.e. no mini bar service). The bed and pillows were nice and the room was bare but not displeasing and, fortunately, clean. The windows in the rooms are fixed, so the room cannot be aired out, which is terrible in a hot and humid climate. The first room assigned to us, the one that was not clean, smelled bad, with a chemical and must odor. All in all, this place has potential but needs new management. It is certainly not up to Best Western standards.
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Date of stay: December 2023Trip type: Travelled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Stephanie Acevedo, Revenue Management at Hotel Mayaguez Plaza, Bw Signature Collection
Responded 2 Jan 2024
Thank you for your feedback. We apologize for the disappointing experience you had during your stay. We will address these concerns with our management team and work towards improving our services. We appreciate your input and hope to have an opportunity to provide you with a better experience in the future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Stayed in this historic hotel many times before. We love the location and history of the structure. After all the Covid lockdowns my wife and I decided to give it a try.
To our surprise the current owner/operator decided to remove the small winery and eatery at the lobby.
Just a lousy non working coffee machine and a small fridge with very few run of the mill pastries.
We reserved the 5th floor suite but the elevator to this floor was broken so they assigned us a second floor regular room (208). They could never get the electronic key to 208 working so they assigned us room 216.
The noise from the non guest controllable air conditioner
was terrible. Easily over 65 decibels. (Engineer in the house). To be al least a 2 star hotel it need serious investments in new inverter a/c technology, supervision, maintenance personnel, etc.
On our 3rd night our room wasn’t serviced.
We will give this facility a break until it improves.
The location is second to none right in downtown mayaguez and walking distance from the most beautiful theater on the island and the plaza square.
To our surprise the current owner/operator decided to remove the small winery and eatery at the lobby.
Just a lousy non working coffee machine and a small fridge with very few run of the mill pastries.
We reserved the 5th floor suite but the elevator to this floor was broken so they assigned us a second floor regular room (208). They could never get the electronic key to 208 working so they assigned us room 216.
The noise from the non guest controllable air conditioner
was terrible. Easily over 65 decibels. (Engineer in the house). To be al least a 2 star hotel it need serious investments in new inverter a/c technology, supervision, maintenance personnel, etc.
On our 3rd night our room wasn’t serviced.
We will give this facility a break until it improves.
The location is second to none right in downtown mayaguez and walking distance from the most beautiful theater on the island and the plaza square.
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Date of stay: September 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Virginia Mojica, General Manager at Hotel Mayaguez Plaza, Bw Signature Collection
Responded 7 Nov 2021
We do appreciate your visit and on behalf of the staff here at Hotel Mayaguez Plaza our most sincere apologies for the inconvenience presented on your stay. We do hope you visit us again and when you do please feel free to ask directly for the manager. Thank you kindly and once again our sincere apologies
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We have stayed in this hotel many, many times in the last 15 plus years when it was Howard Johnson. It recently changed to Best Western and it definitely changed for the worse. The check in attendant was very friendly and the process was good. Nevertheless when We arrived at the room: only one towel for a 4 people reservation, no soap for washing the hands, no towels for the hands or face. The rooms used to have a mini fridge, now they do not. But the worse was that there was no hot or warm water. We called and reported it the first night (it was a 3 nights stay). Second night (Friday) they said they were changing to solar water heater but there was no one to help, that he would tell the manager so it gets fixed for Saturday night. Saturday night freezing water again!! We called, very dissatisfied, and the attendant said they can’t do anything until Monday. EXTREMELY bad service. Completely unacceptable. They acted as they didn’t care at all. We asked to talk to the manager, they said she wasn’t available. New ownership is definitely not going good. We never had an issue in the past.
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Date of stay: November 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Stephanie Acevedo, Revenue Management at Hotel Mayaguez Plaza, Bw Signature Collection
Responded 30 Nov 2020
Our sincere apologies for the inconvenience during your stay. Delivering a pleasant experience for our guests is our top priority and steps are being taken to ensure it, we do appreciate you staying with us and sharing your experience to that end.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Wonderful little hotel located in downtown Mayagüez. Beautifully restored historic building. The included breakfast was simple but effective, with delicious orange juice and coffee. Parking was also included at no additional cost. Courteous staff and nice features. We stayed during an island wide blackout, and the hotel’s generator worked seamlessly. Although not the hotel’s fault, please be mindful that Mayagüez is loud on Thursday nights, as that is the night when local college students party, and the hotel is very close to the action.
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Date of stay: April 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Virginia Mojica, General Manager at Hotel Mayaguez Plaza, Bw Signature Collection
Responded 30 May 2022
Thank you for your visit. Hope you visit us again.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This is a hotel that has an authentic feel to it. I love staying in hotels that have a local feel to them. Rooms were clean and the service was amazing. A/C is noisy but I like white noise at night so it was fine for me. Don’t expect much in taste or quality for breakfast. We received a tasteless cheap cheese omelet, two sausages and one slice of bread. A server will come and place it in front of you without wondering if you have any dietary needs. For example; my husband does not eat cheese, so he just ate the sausages. I cannot imagine a vegetarian sitting there and being served sausages. The also gave us cereal with UHT milk which we did not eat because they did not inform us that this is the milk that would be provided.
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Date of stay: November 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Virginia Mojica, General Manager at Hotel Mayaguez Plaza, Bw Signature Collection
Responded 23 Nov 2021
We do appreciate your visit to our property and apologize for any inconveniences presented on your stay. We have begun with our continental breakfast just this October and will be adding other alternatives to our visitors. We thank you for your stay and hope you visit us again.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Here I am able to truly rest peacefully. This place has a great staff from the manager Dennis Rivera to the cleaning crew. It's centrally located in the quaint town of Mayaguez which makes traveling in any direction very easy and convenient. Ample free parking makes our stay that much more convenient, and worry free. Whether I stay there for a whole month which I have or just 10 days, the overall experience is always highly satisfactory. Kudos to Mayaguez Plaza Hotel, SureStay Collection by Best Western.
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Date of stay: December 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Stephanie Acevedo, Revenue Management at Hotel Mayaguez Plaza, Bw Signature Collection
Responded 10 Jan 2024
Greetings! We thank you very much for your feedback. We are glad to know that you had a great stay during your time with us. We hope to have you visit us again soon. Have a blessed day!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hotel us in a prime location of the city of Mayagüez. Parking available. Issues related to room musty odor, lack of AC control, and noise at indoor patio by drunk
adult guests. Hotel staff was extremely polite and attentive.
adult guests. Hotel staff was extremely polite and attentive.
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Date of stay: June 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Stephanie Acevedo, Revenue Management at Hotel Mayaguez Plaza, Bw Signature Collection
Responded 30 Jun 2022
We apologize for this inconvenience on your visit and truly appreciate your stay.Your opinion is really important to us and We will be working on the mentioned with the corresponding departments so that we continue delivering the required service to all our visitor. Thank you for your visit and on behalf of our entire staff we once again apologize for the inconveniences.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I needed a place to stay that was safe and comfortable. The Tina at the front desk made me feel welcomed and made great recommendations on places to see. The rooms are clean and new. Excellent service!
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Date of stay: June 2020Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Stephanie Acevedo, Revenue Management at Hotel Mayaguez Plaza, Bw Signature Collection
Responded 7 Jul 2020
Thanks for staying with us. It is our pleasure to be of service.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
3pm en adelante.
Si tiene estacionamiento esclusivo
787-832-9191
"The positive aspects, such as clean facilities and great location, are outweigh by the significant issues with the customer service. "Read full review
"Try not to choose the rooms facing the church during weekends lots of music at the street from cars."Read full review
PRICE RANGE
S$146 - S$188 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
howard johnson downtown mayaguez hotel mayaguez, howard johnson mayaguez, mayaguez howard johnson
FORMERLY KNOWN AS
Howard Johnson by Wyndham Mayaguez Downtown
LOCATION
CaribbeanPuerto RicoMayaguez
NUMBER OF ROOMS
60
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Claim Your ListingHOTEL MAYAGUEZ PLAZA, BW SIGNATURE COLLECTION | UPDATED 2024 Reviews, Price Comparison and 241 Photos (Puerto Rico) - Tripadvisor
Frequently Asked Questions about Hotel Mayaguez Plaza, Bw Signature Collection
Which popular attractions are close to Hotel Mayaguez Plaza, Bw Signature Collection?
Nearby attractions include Plaza Almirante Cristóbal Colón (0.1 km), Teatro Yagüez (0.2 km), and Tropical Casino at Holiday Inn Mayaquez (0.2 km).
What are some of the property amenities at Hotel Mayaguez Plaza, Bw Signature Collection?
Some of the more popular amenities offered include free wifi, free breakfast, and a business centre.
Which room amenities are available at Hotel Mayaguez Plaza, Bw Signature Collection?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
What food & drink options are available at Hotel Mayaguez Plaza, Bw Signature Collection?
Guests can enjoy free breakfast, complimentary tea, and free instant coffee during their stay.
Is parking available at Hotel Mayaguez Plaza, Bw Signature Collection?
Yes, paid private parking on-site, paid public parking nearby, and street parking are available to guests.
What are some restaurants close to Hotel Mayaguez Plaza, Bw Signature Collection?
Conveniently located restaurants include Ricomini Bakery, Friend's Cafe Puerto Rico, and Rex Cream.
Are any cleaning services offered at Hotel Mayaguez Plaza, Bw Signature Collection?
Yes, self serve laundry and a clothes dryer are offered to guests.
Does Hotel Mayaguez Plaza, Bw Signature Collection offer any business services?
Yes, guests have access to a business centre and meeting rooms during their stay.
Which languages are spoken by the staff at Hotel Mayaguez Plaza, Bw Signature Collection?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Hotel Mayaguez Plaza, Bw Signature Collection?
Many travellers enjoy visiting Asilo De Pobres (0.8 km) and Casa Marquez (7.1 km).
Does Hotel Mayaguez Plaza, Bw Signature Collection have any great views?
Yes, guests often enjoy the city view available here.