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Mayaguez Plaza Hotel, SureStay Collection by Best Western

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70 Calle Mendez Vigo E, Mayaguez 00680 Puerto Rico
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveller (1)
360
Panoramas (10)
Room & Suite (140)
Travel safe during COVID-19
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What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for staff in public areas
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
Updated 06/11/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 06/11/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#3 of 4 hotels in Mayaguez
Location
Cleanliness
Service
Value
Looking for a place to stay in Mayaguez? Then look no further than Hotel Mayaguez Plaza by SureStay Collections PR, a family-friendly hotel that brings the best of Mayaguez to your doorstep. Hotel Mayaguez Plaza by SureStay Collections is a family-friendly hotel offering a flat screen TV and air conditioning in the rooms, and it is easy to stay connected during your stay as free wifi is offered to guests. The hotel features a 24 hour front desk. Plus, guests can enjoy a pool and free breakfast, which have made this a popular choice among travelers visiting Mayaguez. For guests with a vehicle, there is paid public parking available on-site. When you’re feeling hungry, be sure to check out Gonzalez Sea Food Restaurant, Costa Tio Mon, and Eugenio's Good Food and Oldies, which are some seafood restaurants that are popular with locals and out-of-towners alike. If you’re looking for things to do, you can check out Plaza Colon (0.1 mi), Tropical Agriculture Research Station (0.7 mi), or Parque de los Proceres (0.2 mi), which are popular attractions amongst tourists, and they are all within walking distance. We’re sure you’ll enjoy your stay at Hotel Mayaguez Plaza by SureStay Collections PR as you experience everything Mayaguez has to offer.
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Full view
Property amenities
Paid public parking nearby
Free High Speed Internet (WiFi)
Complimentary instant cofffee
Bowling offsite
Children's television networks
Meeting rooms
Baggage storage
Outdoor furniture
Street parking
Wifi
Complimentary tea
Vending machine
Shared lounge / TV area
First aid kit
24-hour check-in
24-hour front desk
Clothes dryer
Self-serve laundry
Washing machine
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Room features
Blackout curtains
Desk
Housekeeping
Safe
Coffee / tea maker
Cable / satellite TV
Sofa bed
Walk-in shower
Telephone
Wardrobe / wardrobe
Iron
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Kitchenette
Refrigerator
Radio
Complimentary toiletries
Hair dryer
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Room types
City view
Landmark view
Non-smoking rooms
Family rooms
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Good to know
HOTEL CLASS
HOTEL STYLE
Centrally Located
Languages Spoken
English, Spanish
Hotel links
Special Offer:$25 Gift Card Promotion
7Reviews5Q+A0Room tips
Traveller rating
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D B wrote a review Nov 2020
Guaynabo, Puerto Rico80 contributions22 helpful votes
We have stayed in this hotel many, many times in the last 15 plus years when it was Howard Johnson. It recently changed to Best Western and it definitely changed for the worse. The check in attendant was very friendly and the process was good. Nevertheless when We arrived at the room: only one towel for a 4 people reservation, no soap for washing the hands, no towels for the hands or face. The rooms used to have a mini fridge, now they do not. But the worse was that there was no hot or warm water. We called and reported it the first night (it was a 3 nights stay). Second night (Friday) they said they were changing to solar water heater but there was no one to help, that he would tell the manager so it gets fixed for Saturday night. Saturday night freezing water again!! We called, very dissatisfied, and the attendant said they can’t do anything until Monday. EXTREMELY bad service. Completely unacceptable. They acted as they didn’t care at all. We asked to talk to the manager, they said she wasn’t available. New ownership is definitely not going good. We never had an issue in the past.
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Date of stay: November 2020Trip type: Travelled with family
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Response from Stephanie Acevedo, Revenue Management at Mayaguez Plaza Hotel, SureStay Collection by Best Western
Responded 30 Nov 2020
Our sincere apologies for the inconvenience during your stay. Delivering a pleasant experience for our guests is our top priority and steps are being taken to ensure it, we do appreciate you staying with us and sharing your experience to that end.
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201jayDNJ wrote a review Jun 2020
Queens2 contributions
Hotel's Favourite
I needed a place to stay that was safe and comfortable. The Tina at the front desk made me feel welcomed and made great recommendations on places to see. The rooms are clean and new. Excellent service!
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Date of stay: June 2020Trip type: Travelled on business
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Response from Stephanie Acevedo, Revenue Management at Mayaguez Plaza Hotel, SureStay Collection by Best Western
Responded 7 Jul 2020
Thanks for staying with us. It is our pleasure to be of service.
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macrobrachium wrote a review Oct 2020
San Juan, Puerto Rico1 contribution
Excellent facilities, personnel, etc. Really enjoy my time at the hotel. Nice location in the center of downtown Mayaguez. Near of the Ricominy Bakery. Walking distance to Plaza De Mayaguez and Yaguez teather
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Review collected in partnership with Best Western
Date of stay: October 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
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Response from Stephanie Acevedo, Revenue Management at Mayaguez Plaza Hotel, SureStay Collection by Best Western
Responded 19 Oct 2020
Thanks for staying with us, hope to see you back soon!
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PRICE RANGE
US$120 - US$145 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
howard johnson downtown mayaguez hotel mayaguez, howard johnson mayaguez, mayaguez howard johnson
FORMERLY KNOWN AS
Howard Johnson by Wyndham Mayaguez Downtown
LOCATION
CaribbeanPuerto RicoMayaguez
NUMBER OF ROOMS
30
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Frequently Asked Questions about Mayaguez Plaza Hotel, SureStay Collection by Best Western
Which popular attractions are close to Mayaguez Plaza Hotel, SureStay Collection by Best Western?
Nearby attractions include Plaza Colón (0.08 km), Teatro Yaguez (0.2 km), and Tropical Casino at Holiday Inn Nayaquez (0.2 km).
What are some of the property amenities at Mayaguez Plaza Hotel, SureStay Collection by Best Western?
Some of the more popular amenities offered include free wifi, meeting rooms, and self serve laundry.
Which room amenities are available at Mayaguez Plaza Hotel, SureStay Collection by Best Western?
Top room amenities include a kitchenette, a refrigerator, and blackout curtains.
What food & drink options are available at Mayaguez Plaza Hotel, SureStay Collection by Best Western?
Guests can enjoy complimentary tea and free instant coffee during their stay.
Is parking available at Mayaguez Plaza Hotel, SureStay Collection by Best Western?
Yes, paid public parking nearby and street parking are available to guests.
What are some restaurants close to Mayaguez Plaza Hotel, SureStay Collection by Best Western?
Conveniently located restaurants include Ricomini Bakery, Friend's Cafe Puerto Rico, and La Jibarita.
Are any cleaning services offered at Mayaguez Plaza Hotel, SureStay Collection by Best Western?
Yes, self serve laundry and a clothes dryer are offered to guests.
Which languages are spoken by the staff at Mayaguez Plaza Hotel, SureStay Collection by Best Western?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Mayaguez Plaza Hotel, SureStay Collection by Best Western?
Many travellers enjoy visiting Asilo De Pobres (0.7 km) and Casa Marquez (7.0 km).
Does Mayaguez Plaza Hotel, SureStay Collection by Best Western have any great views?
Yes, guests often enjoy the city view available here.
Is Mayaguez Plaza Hotel, SureStay Collection by Best Western accessible?
Yes, it offers wheelchair access and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.