Hyatt Residence Club Dorado, Hacienda del Mar
301 Carr 693, Dorado 00646-2205 Puerto Rico
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#2 of 4 hotels in Dorado
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Travellers' Choice
Soak up all the beauty and charm of Puerto Rico, surrounded by warm tropical breezes, turquoise waters and Caribbean elegance. Set just 25 miles from historic San Juan along a prime stretch of famed Dorado Beach, this secluded seaside resort invites you to experience paradise. The area is also a haven for golfers with four legendary championship courses.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Poolside bar
Beach
Golf course
Business Centre with Internet Access
Wifi
Hot bath
Outdoor pool
Restaurant
Tennis court
Spa
Concierge
Non-smoking hotel
Laundry service
Self-serve laundry
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Room features
Air conditioning
Housekeeping
Private balcony
Safe
Coffee / tea maker
Kitchenette
Flatscreen TV
Whirlpool bathtub
Telephone
Iron
Microwave
Refrigerator
Kitchenware
Bath / shower
Hair dryer
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Mid-range
Family
Languages Spoken
English
Location
301 Carr 693, Dorado 00646-2205 Puerto Rico
Getting there
Car HireSee all Dorado car hire
719Reviews91Q+A100Room tips
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We just got back from a great family trip. We had rooms 5623/24. It was great for our family of four. Two rooms connected by a little foyer, which has its own washer/dryer! At night we propped our room doors open so it felt like our apartment in NYC. This way the kids (ages 5 and 9) felt like they weren't completely separate from us. The door to the foyer has a lock to we just kept that one closed. Our unit had a full kitchen stocked with flatware, dishes, glasses, wine glasses, cooking utensils, pans, pots, baking trays, a blender, a great coffee maker, toaster oven, dish towels, oven mitts, and dishwasher/dish soap, sponges, laundry detergent and softener. We had a 6 person dining room table, seating area, TV. The bedroom and the bathroom were spacious. Our kids unit had a small fridge, sink, microwave, and coffee pot. We mostly spent our days in the larger unit. Also larger unit has a full wrap around deck overlooking the entire hotel and ocean views! The only con was that my husband and I found the beds to be too soft for our liking and this made it difficult to fall asleep. Everything was super clean. We loved the staff! Kind, warm, and attentive. Everyone greets you each day and it is lovely to talk to them about Puerto Rico. They offered activities like daily bingo, arts and crafts, two outdoor movie nights a week (thur and sun), and some other things. The hotel has a cute game room with fooseball, pool, air hocket, and basketball hoop arcade game. There are also a bunch of lawn games and ping pon that are out all day and you can play whenever you want. Kids and I had a lot of fun with that stuff when it got too hot outside. Ocean was warm and gorgeous. Not a long beach so you cant stroll endlessly but there are some cool rocky areas on the edges of the horseshoe shapes beach. Saw crabs and snails. Not a lot of sea shells or cool rocks to collect. The water is not shallow like some beaches that you can walk out into the water for at least 20 feet. The water was best for swimming/treading water. Our almost 6 year old had a blast. I did see a few people with snorkels exploring some of the reefs. The menu at the Mahi Mahi restaurant has something for everybody. The food looked and smelled delicious. The drinks were great. My kids especially liked the non-alcoholic daiquiris. We actually didn't eat at the hotel this time because we were observing Passover, so we brought food with us and got other staples like fruit, vegetables, milk, eggs, etc at the SuperMax 6 minutes from the hotel. CVS and Walgreens are also 6 minutes away and have everything you need and would find in other parts of the USA. Plus bathing suits and lots of swim/beach stuff in case you forget anything. There are a bunch of food places and strip malls in the Dorado area. We had a lovely stay and will definitely recommend the hotel to others. The only thing I would change is the beds.…
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Date of stay: April 2023
Value
Location
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Room Tip: Grocery, pharmacy, and many shops all nearby. Renting a car is a smart idea for this area. Free...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Marriott Vacations Worldwide, Other at Hyatt Residence Club Dorado, Hacienda del Mar
Responded 15 Apr 2023
Thank you for taking time to share your kind remarks about your recent visit, Ava. We are thrilled you had such a great time with us. We hope to welcome you and your family back again!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We were PLESANTLY surprised with this hotel! We went in with very low expectations based on some of the reviews and the fact that we typically stay at higher-end resorts, however we were very happy and pleased with this hotel/resort. We're Hyatt Residence Club members and usually trade in our points for hotels and/or resorts but figured we try it based on friends (also owners) who went and loved it. It's a quasi resort/hotel--it's more like a condo/villa with some hotel amenities. Having said that, it was perfect for us and our 13 year old son. We had a two bedroom lockout unit which was very nicely decorated and renovated, super clean and well appointed. The lockout worked great, felt secure having our son in his own unit and it gave us the extra space we needed. The pool area is nice, plenty of loungers, chairs and tables etc. There are lots of fun games like ping pong (outside), pool, a basketball arcade game, Jenga etc. The beach is beautiful, small and short so don't expect long walks. We actually loved the quietness of the beach, some days there were only a handful of people on the beach and we had plenty of privacy--I never felt like anyone was sitting on top of us. The hotels says there are beach attendants to set up your chairs and umbrellas but the attendants were hard to find. We did the chairs ourselves and never used an umbrella--there seems to be a constant breeze down at the beach which was nice when the sun was out but got chilly quickly around 5 PM. The beach towel situation was very annoying, there are no towels down at the pool or beach, you have to call the front desk to have them delivered to your room. I felt like I was constantly having to plan how many towels we needed. Mai Mai--the onsite restaurant is a GAME CHANGER---the food is delicious, reasonable and the menu specials changes daily and are extensive. We ate a few dinners there and usually had an appetizer/snack at lunch time. You can also call and order food for pickup which I did for our son. They make great drinks and the team that works there couldn't be nicer! We got coffee (which was amazing) every morning when they opened at 7 AM. Note--you can't charge to the room but you can leave a credit card on file and close it at the end of the day. The hotel is literally off the beaten path so you really want a car bc there are limited Ubers and taxis and you can't walk to anything. We actually LOVED the location--it felt very serene and like we were on Gilligan's Island especially when we sat on the beach. The hotel could really benefit from a small market onsite in the lobby like some other Hyatt Residence Clubs have. The construction--we never heard it once and we were there 7 days. Having said that, it looks like the demo has just been completed so I have to imagine when they start building which should be soon that it's going to be pretty awful to sit by the pool and beach. When the new hotel (slated to be a JW Marriott) opens, it will be a great addition to the Hyatt as it will bring additional restaurants near by. We tried to eat at Ritz Reserve which is 1.7 miles down the road, it was booked solid so if you want to eat there--call way in advance. …
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Date of stay: March 2023
Value
Location
Service
Room Tip: The Supermax grocery store across from CVS Pharmacy is MUCH better than the other location which...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
2 Helpful votes
Helpful
Response from Marriott Vacations Worldwide, Other at Hyatt Residence Club Dorado, Hacienda del Mar
Responded 29 Mar 2023
Thank you for your wonderful and extensive review from your stay. We are thrilled you enjoyed all aspects of your stay including villa accommodations, onsite dining, and more. We can't wait for you to return and visit again.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Family fun on the beach! Small, but beautiful resort with plenty of fun for all ages. Pickleball, tennis, ping pong, volleyball, pool, horse shoes, corn hole and more. We were there during spring break, so there was also scheduled activities a couple of times a day. A great bonus was an endless supply of beach chairs so no waking up early to try and catch a spot! Each unit has a full kitchen as well as a washer & dryer and the grocery store is less than 10 minutes away. There are outdoor grills and a fantastic restaurant on site. The coconut mojito is perfect in the middle of a sunny day on the beach and the red snapper is the best on the island. The kind staff was just icing on the cake of this spring break worthy of repeating. We hope to visit again soon! (you need a car)
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Date of stay: March 2023
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from Marriott Vacations Worldwide, Other at Hyatt Residence Club Dorado, Hacienda del Mar
Responded 23 Mar 2023
Thank you for your perfect review and feedback. We are thrilled you enjoyed the resort and accommodations. Thank you for the kind words of our friendly staff. We look forward to welcoming you again soon.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
As both a globalist for Hyatt and a Residence Club member, I know the difference between the two. A did not expect a concierge or upgrades. This property is extremely clean, renovated, and has beautiful grounds. The staff is friendly and hard working. We arrived 5 minutes prior to the lobby closing for the night (closes at midnight). Rodney checked us in and was courteous, professional and took the time to go over the resort with me and my family. There is not daily housekeeping as is common with timeshare properties, but we never had issues getting clean towels. The beach is lovely and private. I loved that it was in a protected cove. Staff was always present when I wanted a chair and umbrella and would always place it wherever we wanted. The resort is quiet at night and never was crowded on the beach or pool. The staff at Mahi Mahi were also professional and hard working. They are open from 7 am- 10:30 pm. I thought the food was reasonably priced and had great drinks. There has been a mention of construction next door. I noticed it for a maximum of an hour in our 4 day stay and could not hear it from the beach. It was also stated on the website that there would be construction next door. So we were ready for it. In all, we can’t wait to return to this beautiful property.…
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Date of stay: March 2023Trip type: Travelled with family
Room Tip: There is plenty of parking. The property is gated and has security at the street. There is a game...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from Marriott Vacations Worldwide, Other at Hyatt Residence Club Dorado, Hacienda del Mar
Responded 17 Mar 2023
Thank you for taking time to share your kind remarks about your recent 4-day visit. We are thrilled you had such a great time and cannot wait to welcome you back again!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
First visit to the property. We requested a late check in. Arrived at approximately 1:30AM - security guard asked for our name. Once at the lobby we were immediately shown to our room. We had the studio room. Every room at this property faces the pool/beach area. The room and bathroom were both clean and neat. We shared a common entry way with the room next door which has a mini washer/dryer which is helpful to dry out those wet beach towels. The mini kitchen had some staples: plates, bowels, silverware, coffee maker and even small travel size of washing machine soap/dryer sheets. A real plus I would think if you're traveling with small children. A couple of things to note: 1.) There is no daily housekeeping. If you require housekeeping, clean towels, etc. you need to contact the front desk. 2.) They do not offer poolside service. You will need to walk to the onsite outdoor restaurant Mahi Mahi for all beverages/food 3.) They do not comb the beach. The beach was full of seaweed and coconuts from high-tide. Once you get past that - the beach is clean 4.) The food and drinks at Mahi Mahi are a little pricy but overall very tasty 5.) The staff was very friendly and pleasant. We had no issues with our room but I can't imagine they would be difficult to deal with if a request was made. 6.) The interior doors - especially in the lobby - could use a good scrub. There were black dirty finger prints during our entire stay on these interior doors. That's just me being picky. Overall our stay at the property was pleasant. If you ask at the front desk for food recommendations they will give you a list. That was helpful. I would recommend this property to a friend.…
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Date of stay: March 2023Trip type: Travelled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
2 Helpful votes
Helpful
Response from Marriott Vacations Worldwide, Other at Hyatt Residence Club Dorado, Hacienda del Mar
Responded 23 Mar 2023
Thank you for your wonderful and extensive review from your stay. We are thrilled you enjoyed all aspects of your stay including villa accommodations, onsite dining, and more. We can't wait for you to return and visit again.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We love Hyatt and this Hyatt is one of the best. Great service. Staff are so accomplishing , friendly, just always great. Room are clean, grounds are Georgeous , relaxing and quite. We love it. 2nd visit this year . Favorite room 5808, great views of ocean and pools. Gorgeous landscaping.
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Date of stay: March 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from Marriott Vacations Worldwide, Other at Hyatt Residence Club Dorado, Hacienda del Mar
Responded 9 Mar 2023
Thank you for your perfect review and feedback. We are thrilled you enjoyed the resort and accommodations. Thank you for the kind words of our friendly staff. We look forward to welcoming you again soon.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We just got back from a three day stay at this property and it was absolutely terrible. We arrived a little after midnight. You have to go through security to enter the resort. I gave him my name and he allows us to enter the resort. We get to the lobby area and the lights are off, doors locked, and no one is there. The security guard to enter the property didn't care to inform us on what to do when we got there or anyone who worked there that we were arriving. We call their main number and another security guard comes over with our room key. We were traveling with our four month old. We reserved a crib and of course it wasn't in the room. I told the security card we needed one. Now I reserved a crib on my reservation, all they have are play pens. The play pen was broken so we asked for another one, an hour goes by and it still hadn't arrived. I call again and no one picks up. My wife calls from her phone and they pick up, she explains the situation, and they hang up without saying a word! We keep calling back and they're purposely not picking up the phone. I can brush a lot of things off during a vacation, but this is for a four month old!! - The room itself is updated, we had a nice view of the pools. The beach is kept in terrible condition. There's a ton of seaweeds all over the place. They have basketball and tennis courts, a small soccer field, and a play room with some games. - Make sure you order groceries or stock up on food & drinks near by because the property has nothing available, not even a vending machine for a quick snack or drink. There's only one restaurant available on the property and we didn't eat there based on others reviews. - The room next to us was playing music loudly at 12:30AM, we called the front desk, and security was quick to handle that situation. This isn't a party hotel, it's 99% families. - You'll need a car if you want to get around. - If you have Hyatt status, don't expect any benefits. This isn't a full blown Hyatt hotel, I think it's also a timeshare. We asked for late check out and they couldn't do it because the "owners" were coming in. I was willing to pay to have another room for a couple hours since we had a later flight and they wanted us to pay for a full nights rate when we had to leave at 3pm. No, thank you. Overall, just a horrible stay. I've traveled a lot and this is easily the worst vacation I've ever had. I will never step foot on this property again. It's 20K Hyatt points per night, Bahamar charges the same and its 100x better. …
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Date of stay: February 2023
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
2 Helpful votes
Helpful
Response from Marriott Vacations Worldwide, Other at Hyatt Residence Club Dorado, Hacienda del Mar
Responded 1 Mar 2023
We apologize for your arrival experience. Please contact the Customer Advocacy team by calling 800-860-9384 or email customer.advocacy@mvwc.com to speak with a manager from corporate about your experience.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Staff was lovely. Room was muggy and warm. TV didn’t have any streaming options. Restaurant prepared frozen food. It was perfectly fine. Nothing was egregious (other than AC not working well), but absolutely nothing special either.
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Date of stay: February 2023Trip type: Travelled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from Marriott Vacations Worldwide, Other at Hyatt Residence Club Dorado, Hacienda del Mar
Responded 13 Feb 2023
Thank you for taking the time to share your experience. We hope to welcome you back on a future visit!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Last week, one day after making a non refundable reservation, the Hyatt hacienda del mar sent a form email saying that we “will be experiencing heavy noise while staying” at the hotel. Of course there was no information about heavy noise when we made our non refundable booking. I have been trying over and over to contact the hotel and have been routed multiple times to call centers that have been unhelpful. I finally got the number for what I was told is the front desk and have left voicemail that’s never been responded to. I’ve never heard of a hotel that knowingly places guests in a room with awareness in advance that there will be “heavy” noise. My husband and I will need to work part of the time we are at the hotel, and I’m already dreading this trip that we’re locked into before we’ve even left. If you’re looking for a relaxing vacation, this place isn’t it. AVOID THIS HOTEL.…
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Date of stay: February 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
2 Helpful votes
Helpful
Response from Marriott Vacations Worldwide, Other at Hyatt Residence Club Dorado, Hacienda del Mar
Responded 7 Feb 2023
We apologize you are not receiving the assistance you are requesting. Please contact the Customer Advocacy team by calling 800-860-9384 or email customer.advocacy@mvwc.com to speak with a manager from corporate about your experience.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We have nothing but positive comments to share about this resort. It is the place to go if you want to enjoy the ocean breezes and relax. It is not a party place. The staff are amazing. All of them must be trained to look for opportunities to connect with the customers. If you need something, all you have to do is ask. And then, you can expect a follow up phone call to ensure your needs were met. Incredible! A special thank you to Rodney, at the front desk, who assisted us numerous times with questions. We rented the one bedroom and it was perfect. The kitchen is stocked with all of the items you will need if you intend to cook your own meals, including a blender. It is also important to note that ALL of the rooms have balconies that face the ocean and the pool area. The view is incredible. From our room on the 6th floor, you can even see the ocean while taking a shower! …
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Date of stay: February 2023Trip type: Travelled as a couple
Value
Location
Service
Room Tip: This resort is secured by a gate with security personnel. We felt save the entire time!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from Marriott Vacations Worldwide, Other at Hyatt Residence Club Dorado, Hacienda del Mar
Responded 5 Feb 2023
Hi Frank and Kathy! Thank you very much for your review and feedback. We are thrilled for the positive comments regarding your stay and the amazing associate team. We hope to have the pleasure of hosting you in the near future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
US$267 - US$346 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hyatt hacienda del mar hotel dorado, hyatt hotel dorado, hyatt resort dorado, hyatt dorado, hyatt cerromar, dorado hyatt
LOCATION
CaribbeanPuerto RicoDorado
NUMBER OF ROOMS
74
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Claim Your ListingHYATT RESIDENCE CLUB DORADO, HACIENDA DEL MAR: UPDATED 2023 Resort Reviews, Price Comparison and 928 Photos (Puerto Rico) - Tripadvisor
Frequently Asked Questions about Hyatt Residence Club Dorado, Hacienda del Mar
Which popular attractions are close to Hyatt Residence Club Dorado, Hacienda del Mar?
Nearby attractions include Dorado Beach East (3.2 km), Local Story (6.1 km), and Cerro Gordo Beach (2.4 km).
What are some of the property amenities at Hyatt Residence Club Dorado, Hacienda del Mar?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Hyatt Residence Club Dorado, Hacienda del Mar?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
What food & drink options are available at Hyatt Residence Club Dorado, Hacienda del Mar?
Guests can enjoy an on-site restaurant and a poolside bar during their stay.
Is parking available at Hyatt Residence Club Dorado, Hacienda del Mar?
Yes, free parking is available to guests.
What are some restaurants close to Hyatt Residence Club Dorado, Hacienda del Mar?
Conveniently located restaurants include Hijole - Cocina Mexicana (Dorado), Grappa, and El Ladrillo.
Are there opportunities to exercise at Hyatt Residence Club Dorado, Hacienda del Mar?
Yes, guests have access to a pool and a fitness centre during their stay.
Are any cleaning services offered at Hyatt Residence Club Dorado, Hacienda del Mar?
Yes, laundry service and self serve laundry are offered to guests.
Does Hyatt Residence Club Dorado, Hacienda del Mar have any great views?
Yes, guests often enjoy the ocean view available here.
Is Hyatt Residence Club Dorado, Hacienda del Mar accessible?
Yes, it offers facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.