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About
#1 of 10 hotels in Ponce
Location
Cleanliness
Service
Value
Situated on the Southern shore of Puerto Rico, Hilton Ponce Golf & Casino Resort is a tropical resort ideal for a vacation, corporate or social event, meeting or convention. Our resort is just 10 minutes from Ponce's Mercedita Airport (PSE) and 90 minutes from the Luis Muñoz Marin International Airport in San Juan (SJU). Enjoy one of the largest casinos in Puerto Rico, a 27-hole golf course, free-form pool, whirlpool, beach, full-service fitness room, tennis court and massage rooms at our resort. Our beachfront resort offers indoor and outdoor venues to accommodate banquet services for intimate or lavish events alike. The resort features the most modern and largest meeting and banquet facilities in the southern region of Puerto Rico. More than 60,000 square feet of meeting and exhibition space with 18 meeting areas, including breakout rooms, is available for large conventions up to 1,400 people.
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Property amenities
Parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Beach
Casino and Gambling
Kids stay free
Wifi
Paid internet
Hot bath
Pool / beach towels
Pool with view
Outdoor pool
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Happy hour
Outdoor dining area
Snack bar
Wine / champagne
Vending machine
Poolside bar
Golf course
Mini golf
Tennis court
Table tennis
Children's playground
Children Activities (Kid / Family Friendly)
Kids pool
Kids' outdoor play equipment
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business centre
Spa
Couples massage
Full body massage
Massage
24-hour security
Baggage storage
Convenience store
Non-smoking hotel
Sun deck
Sun loungers / beach chairs
Sun umbrellas
ATM on site
24-hour front desk
Express check-in / check-out
Clothes dryer
Dry cleaning
Laundry service
Washing machine
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Room features
Blackout curtains
Air conditioning
Desk
Housekeeping
Interconnected rooms available
Coffee / tea maker
Cable / satellite TV
Whirlpool bathtub
Private balcony
Room service
Safe
Telephone
Clothes rack
Iron
Wake-up service / alarm clock
Refrigerator
Flatscreen TV
Bath / shower
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Room types
Ocean view
Pool view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Business
Ocean View
Languages Spoken
English, Spanish
Location
54Somewhat walkable
Grade: 54 out of 100
10Restaurantswithin 1 km
10Attractionswithin 1 km
1150 Caribe Avenue, Ponce 00716 Puerto Rico
Getting there
Car HireSee all Ponce car hire
2190Reviews136Q+A100Room tips
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Most Recent
Excellent hotel, very clean room. The pool is spectacular, especially for my children who enjoyed it a lot. The breakfast has many options for all tastes. There are several sports activities, if I would like the bicycles to return.
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Review collected in partnership with Hilton Hotels & Resorts
Date of stay: June 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Hotel's Favourite
What a fabulous time I had at the Hilton Ponce' Golf & Casino Resort. Everything was wonderful... The suite, the restaurants, the pool areas, the Casino EVERYTHING! I picked this Hilton for my yearly Birthday week vacation this year for it's highly rated reviews and I was not disappointed in any way. The Resort staff were fabulous and friendly and helpful, the whole time I was there I was treated like a VIP.
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Date of stay: August 2021
Value
Cleanliness
Service
Room Tip: I chose a ground floor suite because of my disability and it was wonderful. All guests that had...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
4 Helpful votes
Helpful
Response from Vanessa Belen, Marketing at Hilton Ponce Golf & Casino Resort
Responded 18 Sep 2021
Dear Winnie_sr, First of all Happy Birthday! We are happy to know you had a wonderful birthday vacation and that everything was excellent! We look forward to your next visit, hopefully in a near future. Kind regards,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This is the first time staying in Ponce....and it was worth the stay. Although the hotel infrastructure (rooms are a bit dated) the overall experience based on location and the best staff around make this a place to consider when ever you are visiting the island and don't want to be stuck with the standard touristic hassle over in San Juan. The drive was only about 1hr and 15 minutes from the airport (so don't allow this to be the only reason for not trying it...easy drive). Great pool, great bar, good fitness center but best of all, excellent staff (no matter what part of the hotel you are at you are greeted with a family type smile and greeting.
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Date of stay: June 2023Trip type: Travelled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Management Team, Guest Services / Front Office at Hilton Ponce Golf & Casino Resort
Responded 3 days ago
We're very happy our staff left a lasting impression on your stay, and that you enjoyed our resort to the fullest! We hope to welcome you back in the future!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Great location for our family reunion! Pool was definitely the highlight of our stay not to mention the banquet manager John who went out of his way to make our event special! The views were spectacular
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Review collected in partnership with Hilton Hotels & Resorts
Date of stay: May 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Management Team, Guest Services / Front Office at Hilton Ponce Golf & Casino Resort
Responded 3 days ago
Thank you for sharing your experience! We're very proud of our team and will be commending John on your behalf. We hope to welcome you back in the future!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
My four-day experience was not as expected. Elevators were damaged all the time and floors don't connect easily. Every time an elevator damages I had to walk a lot with a baby. The hotel food is expensive for the poor quality they offer. And piña colada is a very basic drink, and I took the worst of my life. Actually mojitos and other drinks are very bad too. The pool area is nice but that’s it. Not a good experience at all…
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Date of stay: May 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from Management Team, Guest Services / Front Office at Hilton Ponce Golf & Casino Resort
Responded 3 days ago
We're sorry to hear about the inconveniences you encountered during your stay, and your dissatisfaction with your food and beverage experience. Your feedback is very important to us as we actively look for ways to improve our customer experience. Thank you for staying with us.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Where do I begin? The beach is very disappointing. It’s a public beach. There was seaweed all over and you can’t even get into the water without stepping on large stones. We had to go all the way to the edge of the beach, by the jetty in order to be able to even get into the water and still had to walk through a large amount of seaweed. The waves are marginal. The lounge area is small with six lounge chairs and three umbrellas. Good luck getting space there. Not even worth it to go. This hotel isn’t interested in catering to their guests. I believe they are more interested in catering to the local population. We went to lunch buffet only to be met with a bunch of reserved tables and we had to sit on the side at a table that didn’t even have any cups or utensils. Two out of the five days, they had conventions in the hotel and those are the people that were prioritized. The worst had to be our last full day here. They had a huge party for some local teenagers and were blasting music by the pool for FIVE HOURS. Our watches clocked the decibels at over 100 and you can imagine how I felt having my four year old daughter listen to this unsafe noise for five hours. The teenagers overran the whole place and half the pool. It was not safe to even swim anywhere near them as they were loud and rowdy. The music was so loud that it covered the whole resort. I can’t believe we even had to deal with that. Honestly, I shouldn’t even have to pay for this day as it was a huge inconvenience. The hotel should advertise that they throw large, loud parties on a regular basis for locals. Guests have a right to know. It’s laughable that they have signs by the pool stating that radio playing is not allowed. Breakfast buffet is average at best and the dinner buffet is NOT worth the $30 per person they charge. The lunch is decent, but good luck getting a table as they’re reserved for conventions guests and others having parties and celebrations. And it’s crowded because of it. The room was nice. We were on the ground floor with access to the grassy area. The room service was good as well. The workers are courteous. There are gnats that bite and mosquitoes. I got eaten up. They definitely don’t treat the area with any repellents. I’ve never been so bitten up on any of my vacations. Bottom line, as my first experience in Puerto Rico, it was a disappointing one. I will definitely not be back to this hotel. In all my years staying at hotels, I’ve never had to endure this noise for hours and hours. Not even in all inclusive places. They play the music at a reasonable volume. Super duper disappointing. I’m happy to be going home tomorrow.…
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Date of stay: May 2023Trip type: Travelled with family
Room Tip: Maybe check if they have parties reserved for the pool before booking. Bring strong bug spray.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from Management Team, Guest Services / Front Office at Hilton Ponce Golf & Casino Resort
Responded 3 days ago
We're sorry to hear we fell short of meeting your expectations. Our hotel hosts conventions and activities year-round. However, we want to make sure that all our guests -whether staying for events, leisure or business- have a rewarding stay. Our event staff will be reviewing your feedback for improvements. Do know that we offer two separate pool and beach access facilities so our guests can have alternatives to enjoying the outdoors. We apologize if this information was not shared with you during your stay. Thank you for your feedback.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Great place to stay but all the hotel feels like the 80s no upgrades shower heads are clogged lighting is very poor and food is very bland so its great for sleeping thats it nothing exiting Hilton do better its a great spot
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Review collected in partnership with Hilton Hotels & Resorts
Date of stay: May 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Management Team, Guest Services / Front Office at Hilton Ponce Golf & Casino Resort
Responded 3 days ago
We appreciate you taking your time to share your experience. We're sorry to hear your room accommodation was not to your liking. We offer a range of room types, and perhaps a different layout would have been more fitting for you. While our property offers a variety of activities, such as Casino, Massage Services, Golf and recreational facilities, we welcome feedback as we're always looking for ways to improve. Thank you for staying with us!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
My "upgraded room" would not cool below 79 degrees - mentioned to front desk and problem was ignored. I ran the AC for 7 hours while in the room and the temp never cooled past 79 degrees. I would have been 2x as angry if I had paid for the "upgraded". Food was mediocre at best - they didn't have plantains to make Mofongo so I had a burger and it was undercooked.... I tried a "cuban style" sandwich per the waitress's recommendation.. there was more bread than cold cuts (they didn't even cover the entire sandwich). They offer a "grill" dinner - the meat (steak) was tough and bland Hotel VERY DATED.
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Review collected in partnership with Hilton Hotels & Resorts
Date of stay: May 2023Trip type: Travelled on business
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Management Team, Guest Services / Front Office at Hilton Ponce Golf & Casino Resort
Responded 3 days ago
We're sorry your restaurant experience fell short of your expectations, and you felt that your issue was not attended properly. We're continuously looking for ways to improve our guest's experience. Thank you for your feedback.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I went with my husband and my sister. The staff at the Ponce Hilton were very attentive and helpful. All my requests were met with a smile The service was excellent. The room was very comfortable and clean. I enjoyed the stay as well as my companions.
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Review collected in partnership with Hilton Hotels & Resorts
Date of stay: May 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Management Team, Guest Services / Front Office at Hilton Ponce Golf & Casino Resort
Responded 3 days ago
Thank you very much for sharing your experience! We're very happy to hear that you had a pleasurable stay and that our staff left a lasting impression. We hope to welcome you back in the future!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I would like to thank the Hilton Hotel Administration for such an excellent service. All your personnel had all the knowledge and answers to anything I asked. Definitely will be back! Thanks a lot!!!!
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Review collected in partnership with Hilton Hotels & Resorts
Date of stay: April 2023Trip type: Travelled on business
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Management Team, Guest Services / Front Office at Hilton Ponce Golf & Casino Resort
Responded 4 May 2023
We're very happy to hear about our experience and we're very proud of the service our staff delivers to our guests! We look forward to welcoming you back!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
US$217 - US$294 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hilton ponce golf and casino resort, hilton ponce golf hotel ponce, hilton ponce hotel, hilton ponce resort, hilton ponce golf & casino resort
LOCATION
CaribbeanPuerto RicoPonce
NUMBER OF ROOMS
255
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Claim Your ListingHILTON PONCE GOLF & CASINO RESORT: UPDATED 2023 Reviews, Price Comparison and 1,259 Photos (Puerto Rico) - Tripadvisor
Frequently Asked Questions about Hilton Ponce Golf & Casino Resort
Which popular attractions are close to Hilton Ponce Golf & Casino Resort?
Nearby attractions include Museo Castillo Serralles (0.4 km), Parque de Bombas (1.2 km), and Hacienda Buena Vista (1.2 km).
What are some of the property amenities at Hilton Ponce Golf & Casino Resort?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Hilton Ponce Golf & Casino Resort?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Hilton Ponce Golf & Casino Resort?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Hilton Ponce Golf & Casino Resort?
Yes, parking is available to guests.
What are some restaurants close to Hilton Ponce Golf & Casino Resort?
Conveniently located restaurants include King's Cream, Lola, and Melao Coffee Shop.
Are there opportunities to exercise at Hilton Ponce Golf & Casino Resort?
Yes, guests have access to a pool and a fitness centre during their stay.
Are any cleaning services offered at Hilton Ponce Golf & Casino Resort?
Yes, dry cleaning and laundry service are offered to guests.
Does Hilton Ponce Golf & Casino Resort offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Hilton Ponce Golf & Casino Resort?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Hilton Ponce Golf & Casino Resort?
Many travellers enjoy visiting Museo Castillo Serralles (0.4 km), Hacienda Buena Vista (1.2 km), and Tibes Indigenous Ceremonial Center (2.8 km).