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Ponce Plaza Hotel and Casino

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Ponce Plaza Hotel and Casino
Ponce Plaza Hotel and Casino
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656 Reviews from our TripAdvisor Community

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Showing 525: English reviews
Milpitas, California
Reviewed 31 August 2016

hided fees. need to be honest and give final price after booking the hotel room. my stayed was ok but when checking out I had to pay some hotel fees which really made me changed my mind about coming back in the future.

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Helpful?
Thank mariorojas09
PoncePlazaHotel, Sales & Marketing Executive at Ponce Plaza Hotel and Casino, responded to this review

Dear mariorojas09: We appreciate your time and feedback. We apologize any situation at your ck-out. The only fees that we have is the room tax of 11% and the parking. We hope to see you soon and welcoming you back.

Florida Panhandle, Florida
Reviewed 30 August 2016

Very centric. Includes great restaurant venues within and near the hotel. Very authentic experience vice being at a Hilton or a resort. Only issue can be noise levels from proximity to street; didn't affect me, but I'm not a light sleeper.

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Helpful?
Thank T8294YUrafaell
PoncePlazaHotel, Sales & Marketing Executive at Ponce Plaza Hotel and Casino, responded to this review

Dear T8294YUrafaell: We appreciate your time and feedback. We are happy to receive a 5 star review and that you can enjoy our facilities. The issue of the noise it's out of our control and we are downtown... We look forward to welcoming you back soon!

Reviewed 30 August 2016 via mobile

The room was dirty and smelled musty. Drawers were dirty, head board had spots, curtains had mold. Housekeeping definitely did not clean thoroughly. I told management about it but nothing was done. I would not stay here again. Great area for walking and shopping.

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Helpful?
Thank Evelynt68
PoncePlazaHotel, Sales & Marketing Executive at Ponce Plaza Hotel and Casino, responded to this review

Dear Evelynt68: Thank you for your review and feedback. We apologize any situation in your stay and this definitely it's not acceptable. This issue has been discus already with the supervisor. We would like to welcoming you back soon! We are working hard everyday and that our guest feel like home.

Milwaukee, Wisconsin
Reviewed 24 August 2016

We have stayed at the Ponce Plaza several times now. The personnel have always taken very good care of us. They are always friendly and willing to accommodate our family. The rooms are comfortable and clean, and the restaurant and bar are excellent. The coffee shop is so convenient as well. We look forward to our next visit.

Review collected in partnership with this hotel
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Helpful?
Thank joannebE8497LG
PoncePlazaHotel, Sales & Marketing Executive at Ponce Plaza Hotel and Casino, responded to this review

Dear joannebE8497LG: Thank you for taking the time to post a review about your stay with us. That is our number one goal to give excellent services and have our guest coming back for more. We are very happy that you can enjoy our facilities and restaurants. Looking forward to see you soon!

Clifton, New Jersey
Reviewed 24 August 2016

Great town Hotel with affordable prices and amazing food. The structure created Is simply beautiful and nostalgic. Love the wooden look throughout the main building and the staff was very pleasant to deal with,.

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Helpful?
Thank slorenzo142
PoncePlazaHotel, Sales & Marketing Executive at Ponce Plaza Hotel and Casino, responded to this review

Dear slorenzo142: We appreciate your time and feedback. We are very happy to hear that our staff, hotel facilities met your needs and expectations. We look forward to welcoming you back soon! sincerely, Maricarmen San Antonio

Orlando, Florida
Reviewed 23 August 2016

Staff very friendly and cooperative. Things that can be improve in the room that I stayed in: my room only had one towel rail (not towel hangers/hooks to dry up towels after used) and did not have anti slippery strips or carpet in the shower to prevent falls. Also, the shower soap dish had oppenings at the bottom and the...

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Helpful?
Thank 114Default
PoncePlazaHotel, Sales & Marketing Executive at Ponce Plaza Hotel and Casino, responded to this review

Dear 114Default: We appreciate your time and feedback. We apologize the situation with the towels and this has been discuss with the supervisor already. We would like that all our guest feel like home and hope to see you soon again at Ponce Plaza!

Sabana Grande, Puerto Rico
Reviewed 17 August 2016

One allsome weekend. During the search for the hotel on the internet the availability of rooms was not updated and it was not easy to select the room size. The noice from the city traffic late at night was disturbing .

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1Thank fvega953
PoncePlazaHotel, Sales & Marketing Executive at Ponce Plaza Hotel and Casino, responded to this review

Dear fvega953: We appreciate your time and feedback. We are happy that you enjoy our facilities. WE hope to see you soon again at Ponce Plaza!

Caguas, Puerto Rico
Reviewed 15 August 2016

The entrance of this hotel is very nice. The location is also perfect, right in the plaza. But the regular room is very cheap looking. It looks more like a motel's room. I went into other similar room and they looked a little better. But I really think the management request for an up-grade, and improve these rooms.

Review collected in partnership with this hotel
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Helpful?
Thank TISHIA B
PoncePlazaHotel, Sales & Marketing Executive at Ponce Plaza Hotel and Casino, responded to this review

Dear TISHIA B: We appreciate your time and feedback. Your opinion is very important to us and we would like to inform that we are working hard every day to our next renovation. We already expanded Melao Coffee Shop for more space. We hope to see you soon again at Ponce Plaza!

Reviewed 15 August 2016 via mobile

My family and I stayed here for one night on our way to Rincon. It was very nice. They had a nice pool, there was a great cafe and restaurant onsite, there was also a casino. The room we stayed in was in the newer section, it was very nice, the beds were very comfortable and clean. Great location, friendly...

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Helpful?
Thank Lauralalali
PoncePlazaHotel, Sales & Marketing Executive at Ponce Plaza Hotel and Casino, responded to this review

Dear Lauralalali: We appreciate your time and feedback. We are sincerely happy to know we succeed in making our guest feel like home. We look forward to welcoming you back soon!

Reviewed 13 August 2016

Overall, the hotel check-in/out process was great. Rooms are comfortable in size for a city setting. Parking is great if you are driving. A/C setting was 63, and I could not figure out how to raise the bar. Room safe was inoperative. Beds were comfortable. Old-style Holiday Inn towels. No hot-water the next morning. Fortunately, cold water in PR is...

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Helpful?
1Thank John R
PoncePlazaHotel, Sales & Marketing Executive at Ponce Plaza Hotel and Casino, responded to this review

Dear John R: Thank you for your time and feedback. We apologize any inconvenience with the room temperature. We are happy that you enjoy your stay and facilities. We look forward to welcoming you back soon.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Casino and Gambling
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Dry Cleaning
  • Banquet Room
  • Conference Facilities
  • Breakfast Available
Official Description (provided by the hotel)
Ponce Plaza Hotel & Casino is located at the corner of Reina and Union Street, in downtown Ponce. The hotel has a unique concept that intertwines modern style and historical architecture. The historic facade dating from 1882 is regulated by the Puerto Rico Institute of Culture. It was built by the owner at the time, Mr. Francisco Roubert, who along with former ex-slaves conducted this valuable architectural gem and lived for many years with his family. In 1912, it becomes the Liceo Ponceno School, the first all-girl school. After many years as a commercial property, it was purchased by the Munoz family and restored to what today is known as the Ponce Plaza Hotel & Casino. The hotel amenities are, the Casino de la Plaza, Lola Eclectic Cuisine Restaurant, Melao Coffee Shop, Viva Bar and a swimming pool. The Ponce Plaza Hotel and Casino includes 7 rooms that reflect the colonial style of the historic building and 62 rooms that offer a modern touch, all 69 rooms embellish this boutique style hotel in the heart of the city of Ponce, Puerto Rico. ... more   less 

Additional Information about Ponce Plaza Hotel and Casino

Address: Reina & Union Street, Ponce 00733, Puerto Rico
Region: Caribbean > Puerto Rico > Ponce
Price Range: $132 - $253 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Ponce Plaza Hotel and Casino 3.5*
Number of rooms: 69
Reservation Options:
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Questions & Answers

Here's what travellers have asked, with answers from Ponce Plaza Hotel and Casino staff and other travellers.
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Questions? Get answers from Ponce Plaza Hotel and Casino staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Great room”
 of 5 bubbles , 22 Feb 2017 | Read review
“A room in the old section would be nice, but we enjoyed the view from our modern room.”
  • view from room
 of 5 bubbles Newsysuzy, 12 Feb 2017 | Read review
“Please clean thoroughly and control humidity problem. Please try to keep control on loud guest during late hours so the other guest can have a good night sleep!”
 of 5 bubbles carlosenio, 8 Feb 2017 | Read review
“Need better showers”
 of 5 bubbles 483miguela, 20 Jan 2017 | Read review
“More light thus making it to appear bigger”
 of 5 bubbles espejuelos, 10 Jan 2017 | Read review
5 of 5