Carayou Hotel & Spa
La Pointe du Bout, Trois-Ilets 97229 Martinique
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About
#6 of 11 hotels in Trois-Ilets
Location
Cleanliness
Service
Value
Situated in a tropical garden at Pointe du Bout (Trois Ilets) in Martinique, the Carayou Hotel & Spa *** with 207 sea or garden view rommes, will captivate you with its Caribbean charm.Each day the resident chef offers mouth-watering Caribbean cuisine to tantalize your taste-buds, in the Cafe Creole restaurant.Enjoy total relaxation with a pass to the Josephine Spa area (wich includes a hamam, Jacuzzi, and beauty treatment rooms), the swimming pool located at the centre of the hotel complex, or the full-equipped private beach.
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Property amenities
Free parking
Free internet
Pool with view
Fitness / spa changing rooms
Bar / lounge
Beach
Entertainment staff
Babysitting
Secured parking
Public wifi
Pool / beach towels
Outdoor pool
Fence around pool
Sauna
Restaurant
Wine / champagne
Poolside bar
Evening entertainment
Karaoke
Table tennis
Board games / puzzles
Children Activities (Kid / Family Friendly)
Kids club
Kids pool
Highchairs available
Car hire
Taxi service
Conference facilities
Banquet room
Meeting rooms
Spa
Body wrap
Full body massage
Hammam
Massage
Baggage storage
Newspaper
Sun loungers / beach chairs
Sun umbrellas
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Blackout curtains
Air conditioning
Desk
Housekeeping
Interconnected rooms available
Flatscreen TV
Sofa bed
Bath / shower
Private balcony
Safe
Sofa
Telephone
Wardrobe / wardrobe
Wake-up service / alarm clock
Radio
Complimentary toiletries
Hair dryer
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Room types
Ocean view
Pool view
Non-smoking rooms
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Languages Spoken
English, French
Location
78Somewhat walkable
Grade: 78 out of 100
19Restaurantswithin 0.5 km
6Attractionswithin 0.5 km
La Pointe du Bout, Trois-Ilets 97229 Martinique
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1123Reviews116Q+A4Room tips
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Rooms are spread over a large area of tropical gardens, with plants identified with markers for those interested. Rooms are large and comfortable, but there is no coffee available in the rooms. Meals are served buffet style in a large hall, with breakfast included, but other meals for additional but reasonable cost. Lots of choices on the menu. There is a small beach, and two pools. A catamaran offering cruises docks at the hotel. A marina nearby has a number of restaurants and shops, and is the place to catch a boat to Fort de France in place of a cab, and for a much lower price. The guests are mostly French.
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Date of stay: November 2022
Value
Service
Sleep Quality
Room Tip: Ask for sea view. Rooms have balconies.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from DIRECTION HOTEL, Gestion de revenus at Carayou Hotel & Spa
Responded 22 Dec 2022
Good morning and thank you for your review of our hotel. We are delighted that you enjoyed your stay and hope to welcome you again very soon. The Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
About our stay in Caraiyou… The place is wonderful, green and ”beachy” but the service sucks… We went there for our first night of honeymoon… this was explicitly informed while the booking was done. The lady for the hotel informed that they would prepare a honeymoon service in the room. We also asked for a late checkout so we could rest the day and profit of the swimming pool and the beach (we wanted to pay for it of course) and it was said that we should request that the day we arrived which we had no problem with it… Our arrival date came and as it was our reception party we arrived about 15mins before the last time of checking in… We were received with a cold reception and the receptionist was kind of “lost” on her duties… and as we asked for the late check, she said that she couldn’t do it only her colleague in the morning… we were disappointed, but we trusted that in the next day we could get the desired the check out… Arriving to the room… we’ve noticed NO HONEYMOON SERVICE!! 😒😡😤 We started verifying the room and everything is old and outdated, the air conditioning has water drop… ahh and we’ve asked for a sea view and we got a glimpse of it in the corner of the balcony🙄 Next day, we woke up early, as the breakfast os only until 09:30 and no room service option to take it in bed… after breakfast, I’ve headed to the reception to ask for the late checkout, for my surprise the receptionist said : if you’d asked earlier… 😳 an I’ve said, that we did while doing the booking, receptionist said that they were full and that they could only give us 1:30 more… 😓 The disappointment was so that we left earlier… In my opinion, the hotel has a lot of good assets that are not being used… the employees need to have a training how to well receive guests, how to sell their services. Also I’ve felt a little deceived as I would prefer that it was said to me right away that there was no late checkouts and I would maybe decide to go somewhere else… Important to say that there is also the need of modernization of services, it’s like they’ve stayed in the 80s which is not very attractive…old decoration, old furniture, linens ants in the bedroom..😬🙄😕. Maybe if you are coming on vacations it will not be as bad… but in Martinique there are a lot of other very nice hotels, less expensive and with an impeccable service! Where you can happily have your deserved vacation! If you don’t want to be disappointed, don’t choose Carayou Hotel & Spa !…
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Date of stay: July 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from DRV- BSH, Gestion de revenus at Carayou Hotel & Spa
Responded 27 Jul 2022
Monsieur Nous avons lu votre commentaire et nous regrettons de ne pas vous avoir donné entière satisfaction. Nous essayons chaque jour de satisfaire nos clients, mais lorsque l’hôtel est plein et que nous avons des problèmes techniques de dernière minute, nous sommes parfois obligés de modifier nos allocations de chambres à la dernière minute. Nous sommes désolés que vous n’ayez pas pu profiter de votre chambre plus tard. Nous espérons que vous ne nous en voudrez pas. Cordialement, Laure ANDRIEU Directrice Adjointe
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We planned our trip to Martinique last week just a few weeks before, and when the hotel that had been recommended to us was unable to accommodate us (it was "Carnaval" week!), we found the Carayou on Trip Advisor, saw the nice reviews and photos of its beautiful complex, and were able to make a week's reservation there. It was a wonderful choice! The hotel is perfectly located at the end of the Pointe du Bout, private, with its own little beach under swaying palm trees, far from the ubiquitous vehicle traffic found on Martinique. Our request for a top floor room with water view was honored, and the reception desk personnel were gracious, personable, friendly and helpful, as were all the hotel employees we encountered during our stay -- those in the dining room, those in charge of cleaning the rooms,those in charge of the daily planned activities, etc. The room was a good size, with a good closet and good air conditioning, immaculate (and kept that way daily), and, like all their rooms, with a balcony. (Slight complaint: our room overlooked the main swimming pool -- even as we had a nice view of the palm trees and the water just beyond -- an area where much of the activity of the hotel takes place and music is played through speakers regularly, disturbing the tranquil 'feeling' of being close to the water and drowning out the beautiful sound of the water's waves and the wind through the palms. Ask for a room in some other area of the large compound.) We chose the demi-pension plan and the breakfast buffet was excellent, and served in a large, screened-in terrace overlooking the water. Lunch and dinner is also served there and the dinner we had upon arriving late from the Norwegian Airways flight from NY to Martinique was fine. The resort is family-friendly and clearly many French families with children of a wide range of ages were there enjoying their school break and also Carnaval. It was fun! You can easily walk through the compound to the adjacent marina where you can arrange day or half day excursions to go scuba diving or snorkling. For snorkling and scuba diving we highly recommend the wonderful people at "Espace Plongee", with whom we took 2 boat trips, one of which took us to the coastal area where the giant turtles congregate. Several of the diving instructors speak English, including the personable Guillaume. Ask for him. And beyond the marina area is the "Creole Village", a very nice modern development of shops and restaurants that makes it easy to find an alternative place for dinner or a sandwich for lunch or pharmacy needs or even an ATM. In short: A perfect location for a lovely hotel -- isolated enough not to be bothered by the hustle/bustle of everyday life, but close enough to other facilities to have all your needs met. Highly recommended.…
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Date of stay: March 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from DRV-BSH, Regional Sales Manager at Carayou Hotel & Spa
Responded 11 Mar 2019
Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Bruno BIABIANI
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We found great airfare and planned an unexpected trip to Martinique. It wasn't exactly last minute though; I booked Carayou two months ahead of time. One week before our flight, I get an email from them saying that they were overbooked and were moving my reservation to a hotel near the airport in Fort de France. I called them to discuss. I was told that the manager was busy and asked to call back in half an hour. (Of course, because international calling is cheap; I can just call all day until the manager has a spare moment (sarcasm!)) I wrote to someone who was cc'd on the email I'd received, figuring that person might be a superior. I threatened a bad review and two days later the superior replied apologizing for a "temporary" overbooking and that I could stay with them after-all. I would NEVER trust them with my vacation and I would encourage all of you to also NEVER EVER consider these people when planning your stay in Martinique.…
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Date of stay: January 2019Trip type: Travelled as a couple
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
3 Helpful votes
Helpful
Booked Hotel (two rooms) for my wife and I and our friends, seven months prior to arriving. When we got there ,the manager said it was over booked and only one room available.They gave us a one room with sleeping cot in the living room area for our friends.We had one bathroom with a shared shower.Mean while people were checking out and the manager refused to give us the additional room that we paid for but instead moved us to a different hotel away from the beach area that we all had liked.I would not book this hotel .
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Date of stay: January 2019Trip type: Travelled with friends
Rooms
Cleanliness
Service
Room Tip: Do not book this hotel.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
For our first trip to Martinique, we decided to stay in the area of the Trois Ilets which was away from the capital of Fort de France but yet provided easy access to the city. We couldn't have asked for a better location than that which we found at the Carayou Hotel and Spa. The hotel is at the end of the peninsula of Pointe du Bout and is in a relatively quiet area. And yet, within easy walking distance of the hotel is a marina which offers ferry rides to the city, a number of wonderful small restaurants and bistros and a shopping area which was very convenient and provided quite a lot of variety. We loved it there and were sorry when our four-day visit ended. Our room was located right on the little bay leading to the harbor so we had a wonderful view of the sea, and there were beautiful sandy beaches right nearby. The hotel itself has a lovely pool and also a sandy beach with plenty of chairs for lounging and shaded areas--much appreciated! All of the staff at the hotel are extremely friendly and helpful in every way, and there was always someone available who could speak English very well in case of any problems or concerns. (We had none!!) Additionally, we loved the buffet breakfasts and the beautiful dining area, meticulously attended to by the servers. It was a great way to begin each morning! As other reviewers have noted, the accommodations are more than adequate and served all of our needs but there could be improvements. This is the only reason that I have for not giving the Carayou five stars! Everything else was five star all of the way!! Magnifique!…
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Date of stay: January 2019Trip type: Travelled as a couple
Location
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from DRV-BSH, Regional Sales Manager at Carayou Hotel & Spa
Responded 4 Feb 2019
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Bruno BIABIANI
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We stayed here for 3 nights. On arrival the reception staff were not friendly, I cant even recall a smile. We were left to find our own room which took a while, after such a long flight we just wanted a snack before sleep, but the only option was the 30 Euro 3 course buffet at the restaurant so we found ourselves heading into town for food. Its a shame they didn't have a bar with snacks. The room was comfortable but very dated, certainly not worth the rate being charged. Once we had seen past our initial disappointment the next three days were OK. there is plenty to keep you occupied, and the beach and pool are very nice. We had booked direct but still had to wear a wrist band just to get our breakfast, I would have expected this on an all inclusive package but not as a direct booking. I hate these things and removed it on day one just celoptaping it back to go to breakfast.!…
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Date of stay: December 2018Trip type: Travelled as a couple
Value
Rooms
Service
Room Tip: Don't stay here !
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from DIR-ADJ, Assistant Manager at Carayou Hotel & Spa
Responded 12 Dec 2018
Dear Andy, We did not have a snack but we have a restaurant open until 9.30 pm and a bar open until 11.30 pm. If you don’t want to pay 35 € for the dinner with drinks, you have the possibility to buy on the spot : the all inclusive package for 24 hours (Open Bar, dinner and lunch with drinks of the following day for a flat rate of 45 € / pers). We regret that your stay did not give you complete satisfaction. We hope to receive you again in better conditions. Best regards, Laure ANDRIEU Assistant Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Great position, nice swimming pools and the beach. Room were spacious with balcony and the view. Possibility of sightseeing trips with big catamaran Diamond Rock. Good choice for breakfast. I recommend the place.
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Date of stay: January 2018Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from DRV-BSH, other at Carayou Hotel & Spa
Responded 29 Jan 2018
Good morning and thank you for sharing your opinion. It will help our future customers to choose our hotel. We are happy to have met your expectations. Looking forward to seeing you again ; See you soon Bruno BIABIANI Regional Sales Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I visited the Carayou in September, 2017 with a large group. The restaurant is very nice, with good buffets for breakfast and dinner. The deck overlooks the bay. It's a magnificent place to eat breakfast while watching the water. The swimming pools are equally good. There are two, one overlooking the bay and another inside the hotel complex. There is a waterfall (slide?) in one of them, and the hotel offers excursions for hiking, snorkeling, and such. The drawback is the rooms. The air-conditioning isn't terribly powerful, and the rooms are built to European standards of the 1980s- beds are relatively narrow and firm, there are few power outlets. It's quite acceptable, but American tourists are likely to be surprised at the accommodations.
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Date of stay: September 2017Trip type: Travelled on business
Value
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from DRV-BSH, Regional Sales Manager at Carayou Hotel & Spa
Responded 30 Oct 2017
Hello Joël, Thank you for this nice review Happy that you enjoyed your stay. It's a pleasure to see you again ; See you soon Bruno BIABIANI
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
If you like being near water and the local flavor, this is it! We watched the boats come in to the Marina via the channel from our room. Pool was fantastic and they offer many activities to keep you busy if you don't want to leave the resort. Staff were very helpful. Food was average; although I must say, the median of the crowd was retirees here. Also a short walk through the marina to find local charters, restaurants, and shopping. We will stay here again.
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Date of stay: December 2016Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from DRV-BSH, Regional Sales Manager at Carayou Hotel & Spa
Responded 12 Apr 2017
Good morning, It is with pleasure that we read your opinion and we thank you. We are glad you enjoyed your stay. It's a pleasure to see you again ; See you soon Bruno BIABIANI
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
US$110 - US$212 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
carayou hotel trois-ilets, carayou hotel and spa, coralia carayou trois ilets, coralia carayou hotel trois ilets
LOCATION
CaribbeanMartiniqueArrondissement of Le MarinTrois-Ilets
NUMBER OF ROOMS
132
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Claim Your ListingCARAYOU HOTEL & SPA: UPDATED 2022 Reviews, Price Comparison and 1,433 Photos (Trois-Ilets, Martinique) - Tripadvisor
Frequently Asked Questions about Carayou Hotel & Spa
Which popular attractions are close to Carayou Hotel & Spa?
Nearby attractions include PATRIMOINE TOURS (0.3 km), Galerie de Sophen (0.3 km), and Pointe du Bout (0.3 km).
What are some of the property amenities at Carayou Hotel & Spa?
Some of the more popular amenities offered include an on-site restaurant, a lounge, and a spa.
Which room amenities are available at Carayou Hotel & Spa?
Top room amenities include air conditioning, a flat screen TV, and blackout curtains.
What food & drink options are available at Carayou Hotel & Spa?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Carayou Hotel & Spa?
Yes, free parking and secured parking are available to guests.
What are some restaurants close to Carayou Hotel & Spa?
Conveniently located restaurants include L'Annexe, le Bistrot D'en Face, and Cocco Bello.
Are there opportunities to exercise at Carayou Hotel & Spa?
Yes, guests have access to an outdoor pool, a sauna, and locker rooms available in the fitness centre during their stay.
Are any cleaning services offered at Carayou Hotel & Spa?
Yes, dry cleaning and laundry service are offered to guests.
Does Carayou Hotel & Spa offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at Carayou Hotel & Spa?
The staff speaks multiple languages, including English and French.
Are there any historical sites close to Carayou Hotel & Spa?
Many travellers enjoy visiting La Savane des Esclaves (3.8 km), Fort Saint-Louis (4.8 km), and Plantation Leyritz (4.8 km).