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Sugar Beach, A Viceroy Resort

Travellers' Choice award winner
11/06/2017 12/06/2017
1 room 2 adults 0 children
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Sugar Beach, A Viceroy Resort
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1,219 Reviews from our TripAdvisor Community

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Showing 1,181: English reviews
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Bridgetown, Barbados
Reviewed 3 days ago NEW

My wife, youngest daughter and I recently had the opportunity to visit St Lucia and were overwhelmed with the geographical beauty of the island. To have an opportunity to stay at Sugar Beach and between the Pitons was an opportunity not to be missed, certainly one we would not forget and definitely one we will return to! From the moment...

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1Thank WOakleyGM
Banchory
Reviewed 5 days ago NEW

Sugar Beach exceeded our expectations in every regard except one - the food is way over-priced and there is not enough variety of 'simple' options when you've grown tired of the 'gourmet' experience. In every other respect this is an outstanding resort. The staff especially are exceptional - friendly, attentive, available, without being over-bearing or intrusive. The beach is wonderful...

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1Thank JRF55
St. Petersburg, Florida
Reviewed 1 week ago NEW

Spectacular world class resort...service, food, amenities unlike any place we have stayed at. The views from our villa high up on a cliff overlooked the gulf with sunsets were to die for! We will be back next year for sure.

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Thank caablueeyes
Newport, Rhode Island
Reviewed 1 week ago

Hands down one of the best experiences I've ever had. To start, I got upgraded to a beach bungalow which was amazing. From then on, it only got better. All three of my butlers were so friendly and professional and went above and beyond with everything they did. The food and service was outstanding, and I loved all of the...

Review collected in partnership with this hotel
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Thank Eleanor C
Totnes, United Kingdom
Reviewed 1 week ago via mobile

We have had a lovely 10 days here . Weather has been fantastic, service , food and amenities are all of a high level of what you would expect. We used the spa and received some great treatments and care . We stayed in sugar mill 2 and the only thing I would say as a negative is it's connected...

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1Thank barnicleLondon
ABoersma, General Manager at Sugar Beach, A Viceroy Resort, responded to this review

Good Day, Thank you for sharing your wonderful feedback about your recent stay at Sugar Beach A Viceroy Resort. I am sorry that the layout of your accommodation did not afford you with the privacy you were hoping to have. Had you mentioned your concerns to us, we would have moved you to another room. The setup of these two...

Hillsborough, New Jersey
Reviewed 1 week ago via mobile

I recently went back for my 10 year wedding anniversary. I was originally there for my honeymoon when it was called Jalousie Plantation. Regardless of what name is used it's still a great place. It's nice to be staying in your own personal cottage/Villa rather than being in a traditional hotel room. It provides the privacy and feeling of home...

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2Thank colourpop
ABoersma, General Manager at Sugar Beach, A Viceroy Resort, responded to this review

Good Day, On behalf of the entire team, I would like to express how elated we are that you decided to come back to Sugar Beach A Viceroy Resort, after a 10 year absence from what was the Jalousie Plantation. Thank you for taking the time to share this lovely review. We are committed to providing our guests with the...

Edinburgh, United Kingdom
Reviewed 1 week ago

We stayed for only one night before returning home after our Caribbean holiday. Too short. The views, location, beach, pool are all amazing. We enjoyed our lunch at the beach-side restaurant and our special dinner in the grand room. We enjoyed cocktails at the modern bar in the main house too. Our guestroom was wonderful, and we fell in love...

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3Thank Ljatellesmere
ABoersma, General Manager at Sugar Beach, A Viceroy Resort, responded to this review

Good Day, Thank you for taking the time to comment about your brief stay at Sugar Beach, A Viceroy Resort. I am sorry that you did not get to experience our usual high level of service from the butler team. We have taken your comments on board to ensure that the responsible employees are following our standard protocol and ensuring...

Wilmington, North Carolina
Reviewed 1 week ago

I'll start by saying that I did not stay at the resort so you can scroll past this if you are considering this resort for your time in Soufriere. (Although I'd highly recommend Ladera over this place after my experience since are their suites are comparable in price to Sugar Beach). We did have a pleasant lunch with good service...

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1Thank Anna M
ABoersma, General Manager at Sugar Beach, A Viceroy Resort, responded to this review

Good day, First and foremost, I would like to apologise for the less than ideal experience you have described during your day visit to Sugar Beach, A Viceroy Resort. Generally, our beach team is praised for the exemplary care taken of all of our guests, resident and non-resident. You should not have been asked to move to the “back row”...

London, United Kingdom
Reviewed 1 week ago

This is a really wonderful beach resort destination. We spent five nights in a luxury villa. I was impressed with the very high standards of the finish, decoration and bathroom fittings. Everything was of high quality with no expense spared and well beyond what you normally find in five star hotels. The bedroom was spacious with a good sized bathroom...

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Thank PJW22
ABoersma, General Manager at Sugar Beach, A Viceroy Resort, responded to this review

Good day, We appreciate you taking the time to share your glowing feedback about your recent stay at Sugar Beach, A Viceroy Resort. It is always a pleasure to read reviews such as yours and to know that our stunning location, services and amenities not only met, but exceeded your expectation. Your comments about the price of wine on our...

Panama City Beach, Florida
Reviewed 1 week ago

Fabulous resort. There is a sophisticated elegance here. This is a five star resort and it feels like a five star resort. Even though families with children are welcomed there, I only saw a couple of kids and they were well behaved. Wonderful staff- very friendly and attentive. Everyone here pays attention to detail. Three employees stand out in my...

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Helpful?
Thank SeaU812
ABoersma, General Manager at Sugar Beach, A Viceroy Resort, responded to this review

Good day, Thank you for taking the time and making the effort to post this review of your stay at Sugar Beach, A Viceroy Resort. It is interesting to note that you enjoyed a number of different experiences and two different resorts while you were on the island, each one with a completely different ambiance—this is one of the things...

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11/06/2017 12/06/2017
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Amenities

Highlights
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Beachfront
  • Bar/Lounge
  • Spa
  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Beachfront
Food & drink at the hotel
Bayside Restaurant
Bayside Restaurant
Cuisines: Caribbean, Seafood
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Tennis Court
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Babysitting
  • Breakfast Available
  • Meeting Rooms
Official Description (provided by the hotel)
Sugar Beach, A Viceroy Resort is set amidst more than 100 acres of tropical rainforest on the island's scenic Caribbean coast. Embraced by St Lucia's majestic World Heritage-listed Pitons, the resort's 78 Luxury Sugar Mill Rooms, Villas and Luxury Beachfront Bungalows boast elegant styling, private plunge pool, four poster bed, luxurious Egyptian cotton linens, every possible modern amenity, and personalised butler service. A stunning white sand beach, beautiful Rainforest Spa with tree house treatment rooms, full PADI dive facility, and superb waterfront dining ensure the ultimate vacation experience with space enough for honeymooners and families alike. ... more   less 

Additional Information about Sugar Beach, A Viceroy Resort

Address: Sugar Beach, Val des Pitons, Soufriere, St. Lucia
Region: Caribbean > St. Lucia > Soufriere Quarter > Soufriere
Price Range: $570 - $2,562 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sugar Beach, A Viceroy Resort 5*
Number of rooms: 78
Reservation Options:
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Also Known As:
Jalousie Plantation Hotel Soufrière
Jalousie Plantation Soufrière
Jalousie Plantation St Lucia
Jalousie Hilton
Sugar Beach, A Viceroy Resort St. Lucia/Soufriere, Caribbean
Hotel Style:
#2 Family Hotel in Soufriere
#3 Top resorts Hotel in Soufriere
#4 On the Beach Hotel in Soufriere
#4 Spa Hotel in Soufriere
#4 Romantic Hotel in Soufriere
#5 Luxury Hotel in Soufriere
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Questions & Answers

Here's what travellers have asked, with answers from Sugar Beach, A Viceroy Resort staff and other travellers.
149 questions
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Southwest Oklahoma
9 months ago

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Questions? Get answers from Sugar Beach, A Viceroy Resort staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“A transfer to the hotel by boat is well worth the expense.”
WOakleyGM, 26 May 2017 | Read review
“Spectacular ocean views and sunsets”
caablueeyes, 22 May 2017 | Read review
“Superior cottage 904 is awesome!”
jami&billy, 13 May 2017 | Read review
“Beach Front Cottage”
eZconsulting, 12 May 2017 | Read review
“Push for a full sea view room, when you pay this much you have to go the full hog ;)”
alegge2017, 1 May 2017 | Read review
5 of 5
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Prices are for 1 room, 2 adults
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