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The Westin Grand Cayman Seven Mile Beach Resort & Spa

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The Westin Grand Cayman Seven Mile Beach Resort & Spa
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1,803 Reviews from our TripAdvisor Community

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There are newer reviews for The Westin Grand Cayman Seven Mile Beach Resort & Spa
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Showing 1,769: English reviews
Reviewed 21 August 2016

I didn't mind the occasional noise from the renovation. However, the room that we had was nearly impossible to get to. Like trying to get through a maze. One bank of elevators was closed. Could not get directions from the help on how to get to the beach without using a path-that was NOT a path- with rocks and sprinkler...

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Helpful?
4Thank A. L
WestinGrandCayman, General Manager at The Westin Grand Cayman Seven Mile Beach Resort & Spa, responded to this review

The safety and security of our guests is always our highest priority and we hope you’ll accept our apologies if this was not evident during your stay. Although it’s disappointing that we didn’t meet your expectations on this occasion, we are grateful for the important feedback that you’ve shared with us and will review your comments with our management team....

Reviewed 21 August 2016 via mobile

The hotel is going through massive renovations. You can't sleep in because the jack hammer in the morning is overwhelming. There is no real. Lobby, gift store or anything a typical hotel has. There are big construction vehicles in the pool area which are an eye sore. You can hear the construction while on the beach as well. Very disappointing...

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Helpful?
5Thank Jimmy F
WestinGrandCayman, General Manager at The Westin Grand Cayman Seven Mile Beach Resort & Spa, responded to this review

As a return guest, we deeply regret to hear that we fell below expectations on this occasion. Please accept our apologies for any inconveniences that our renovations caused you, as we are working hard to minimize the impact to our guests. We trust that we can provide a better guest experience for you in the future and hope you’ll allow...

New York City, New York
Reviewed 20 August 2016 via mobile

only! Nice building, but under construction ! No Pool at the moment! There is a sister hotel with a pool for the guests ! The beach area is hectic, because of the construction ! After the renovation a nice hotel for few days holiday. Area around not very pleasant. Lunch was ok, but not special. Hotel price, always too high!

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Helpful?
Thank Susangermany
WestinGrandCayman, General Manager at The Westin Grand Cayman Seven Mile Beach Resort & Spa, responded to this review

Thank you for reaching out and sharing your recent dining experience with us. We greatly appreciate the feedback that you’ve provided and sincerely hope any inconveniences were minimal. As you mentioned, we are in the process of updating our amenities and look forward to many exciting updates. We hope we have the opportunity to welcome you back!

Fort Lauderdale, United States
Reviewed 17 August 2016

Nine of us arrived for a reservation we had made months before. Upon arriving we learned that due to construction there is no lobby, no lobby bar, no water in the pool, some activities cancelled. There was scaffolding all over the building and by the beach. The check in area was in a temporary tent. There was construction drill hammers...

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Helpful?
7Thank Luis B
WestinGrandCayman, General Manager at The Westin Grand Cayman Seven Mile Beach Resort & Spa, responded to this review

Thank you for your feedback. We strive to maintain the highest in standards, which sometimes includes updating the overall look and feel of our resort. Please accept our sincere apologies for any inconveniences caused to you at this time. It is never our intent to mislead you in any way and we are doing our very best to ensure that...

Massapequa Park, New York
Reviewed 16 August 2016 via mobile

Checked into the hotel last Monday for 8 days. The lobby is closed due to renovations but they have a nice lobby set up as a temporary check in. The room was not ready until 3 o'clock... When we went back the room was not ready at 3 o'clock still. The bright side was they gave us an upgrade to...

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Helpful?
Thank massfd553
WestinGrandCayman, General Manager at The Westin Grand Cayman Seven Mile Beach Resort & Spa, responded to this review

Thank you for letting us know how much you enjoyed your time relaxing on Seven Mile Beach. We genuinely appreciate your feedback and would like to take this opportunity to apologize for the length of time that you waited for your room to be ready. Please know that this does not reflect our normal high standards. We are glad that...

Wellington, Florida
Reviewed 15 August 2016

The manager, Fay was outstanding. Hotel was under minor construction. They upgraded our room, provided free breakfast and free non motorized watersports. The staff was very friendly and overall provided a wonderful experience. Hotel has great views of ocean.

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Helpful?
1Thank asmall2267
WestinGrandCayman, General Manager at The Westin Grand Cayman Seven Mile Beach Resort & Spa, responded to this review

We strive to deliver world class service to each and every guest that stays with us and we’re pleased to have met and exceeded your expectations. Thank you for choosing the Westin Grand Cayman Seven Mile Beach Resort & Spa and we hope to welcome you back again.

Toronto, Canada
Reviewed 15 August 2016

This hotel is a slice of heaven. It is spotlessly clean.....the pool was the best that we saw on the island, and we checked a few out....you can sit at the bar in the pool itself, it has bridges to float under - it such a luxury pool compared to the others. The beach front is huge. It was quite...

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Helpful?
4Thank gaylew559
WestinGrandCayman, General Manager at The Westin Grand Cayman Seven Mile Beach Resort & Spa, responded to this review

Thank you for summing up an experience we hope each and every one of our guests has while staying with us. It’s truly wonderful to hear that you enjoyed such a heavenly experience with us and we’re happy to know that we succeeded in delivering such exemplary service throughout your time with us. We would love the opportunity to provide...

Reviewed 15 August 2016 via mobile

We booked our end of July trip one month in advance through Expedia and there was no notification about the hotel renovations that were due to start in July. We just found out by chance, by reading a Trip Advisor review, one week before the date of our trip. Below some highlights: Lobby: Upon arrival, we found that the lobby...

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Helpful?
Thank Nacfig
WestinGrandCayman, General Manager at The Westin Grand Cayman Seven Mile Beach Resort & Spa, responded to this review

We can’t thank you enough for taking the time to share such a wonderful review regarding your recent visit with us at the Westin Grand Cayman Seven Mile Beach Resort & Spa. It truly warms our hearts to read that our staff went above and beyond to ensure the best possible experience with us. We are happy that we were...

Reviewed 14 August 2016 via mobile

Much more construction than they lead you to believe. I was told the pool was being redone prior to booking ( I specifically called to find out) . Did not know the whole front of the hotel was under MAJOR construction as well as the back end. All you hear is large equipment and jack hammers all day , even...

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Helpful?
Thank Heather D
WestinGrandCayman, General Manager at The Westin Grand Cayman Seven Mile Beach Resort & Spa, responded to this review

We appreciate your willingness to share your experience and would like to thank you for the level of detail that you’ve provided for us. It’s disappointing to know that your stay was not 100% satisfactory and we hope you’ll accept our heartfelt apologies for the noise disruptions that you encountered. Your comments give us the opportunity to make the necessary...

McKinney, Texas, USA
Reviewed 14 August 2016 via mobile

Arranged (booked) a visit a month before trip. The Thursday before arriving on Monday morning, we receive an email explaining that the pool would be closed for renovation in the months of Aug. Sept. stating we could get out our reservation. This didn't give us time to make changes. (We could not find another hotel in the area that could...

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Helpful?
2Thank WayneBrowder
WestinGrandCayman, General Manager at The Westin Grand Cayman Seven Mile Beach Resort & Spa, responded to this review

Despite our renovations, we are overjoyed to learn that you made the most out of your visit and that you truly enjoyed your vacation with us here at the Westin Grand Cayman Seven Mile Beach Resort & Spa. Please accept our apologies for any inconveniences that our renovations caused you. We greatly appreciate your patience and understanding at this time...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Beachfront
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Located in the heart of Grand Cayman fronting the famous beach, guests at the Westin Grand Cayman Seven Mile Beach Resort & Spa can enjoy scuba diving, shopping, or just relaxing on their getaway. ... more   less 

Additional Information about The Westin Grand Cayman Seven Mile Beach Resort & Spa

Address: PO Box 30620, Seven Mile Beach, Grand Cayman (Formerly Westin Casuarina)
Region: Caribbean > Cayman Islands > Grand Cayman > Seven Mile Beach
Price Range: $481 - $1,633 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Westin Grand Cayman Seven Mile Beach Resort & Spa 4*
Number of rooms: 343
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Media 8, Inc., Expedia, Priceline, Hotels.com, Odigeo and Jetsetter so you can book your The Westin Grand Cayman Seven Mile Beach Resort & Spa reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
The Westin Casuarina Resort And Spa, Grand Cayman
The Westin Casuarina Resort & Spa, Grand Cayman Hotel Seven Mile Beach
Westin Casuarina Resort Grand Cayman
Westin Seven Mile Beach
Seven Mile Beach Westin
Westin Grand Cayman
The Westin Grand Cayman Seven Mile Beach Resort & Spa Cayman Islands
Hotel Style:
#3 Spa Hotel in Seven Mile Beach
#3 Top resorts Hotel in Seven Mile Beach
#4 Luxury Hotel in Seven Mile Beach
#4 On the Beach Hotel in Seven Mile Beach
#4 Business Hotel in Seven Mile Beach
#6 Family Hotel in Seven Mile Beach
#6 Romantic Hotel in Seven Mile Beach
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Questions & Answers

Here's what travellers have asked, with answers from The Westin Grand Cayman Seven Mile Beach Resort & Spa staff and other travellers.
76 questions
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Questions? Get answers from The Westin Grand Cayman Seven Mile Beach Resort & Spa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Beach views are great - we got a parking lot view and was cheaper but you never stay in hotel anyway”
 of 5 bubbles mickeytravler, 8 Dec 2016 | Read review
“Upper floor on corners of building. Centrally located room had views blocked by palm trees.”
 of 5 bubbles Kokomo1037, 5 Dec 2016 | Read review
“Go elsewhere.”
 of 5 bubbles Memere2011, 29 Nov 2016 | Read review
“Wait until construction finished before visiting”
 of 5 bubbles Cookie8186, 27 Nov 2016 | Read review
“No good rooms as long as construction goes on. The quiet rooms don't have ocean view, and they're the furthest from the working elevator.”
 of 5 bubbles barryd994, 20 Nov 2016 | Read review
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