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Ocean Club West

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Ocean Club West
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802 Reviews from our TripAdvisor Community

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Showing 789: English reviews
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Reviewed 4 days ago NEWvia mobile

First time at Turks and Caicos. The hotel was nice, we had a garden view room. The balcony is netted throughout so no mosquitos can get in, that was nice. Some of the staff was friendly, others not so much. You would think they would be friendly so that it would make you want to go back. The positive is...

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Helpful?
Thank _rakelle_rn
OCResortsonGraceBay, Manager at Ocean Club West, responded to this review

Thank you for the review. We are sorry to hear that you found only some of the staff friendly, not all, and are happy to discuss further with you. The information has been shared. We will continue to work harder on this, and appreciate your feedback. I am happy to hear you were pleased with the hotel, beach and food....

Secaucus, New Jersey
Reviewed 4 days ago NEW

The resort is spacious, comfortable and laid back. It offers all the amenities you would seek from a tropical resort. The beach is huge and the water is perfect. There are plenty of beach chairs and water activities to choose from. You can also have food and drinks on the beach. The rooms themselves are comfortable and the staff is...

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Helpful?
Thank Marina C
OCResortsonGraceBay, Manager at Ocean Club West, responded to this review

Dear Marina C, We could not be happier to hear you had an awesome stay with us at Ocean Club West. Thank you for taking the time to share. We strive for many of the points you mentioned; including a comfortable relaxed atmosphere, friendly service, value, plenty of chaise lounges/umbrellas. Hope you will consider staying with us again! Our Best,...

Connecticut
Reviewed 6 days ago NEW

My husband and I stayed at OCW with two other couples in a 3 bedroom villa. We were extremely pleased with our room. It really was a 2 bedroom with a studio suite attached. The bedrooms were spacious and very private. The living room had plenty of space for all of us, and the screened in balcony was very spacious...

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Helpful?
Thank CT316
OCResortsonGraceBay, Manager at Ocean Club West, responded to this review

We are so happy to hear you enjoyed your stay, and appreciate your kind words about the staff. Thank you for sharing your experience and recommending us to your friends. We look forward to it! We love your comment about the suites being spacious and private. Often couples do not consider renting a suite together, and the Two & Three...

Pennsylvania
Reviewed 1 week ago via mobile

Very nice resort at a great value. Beach is gorgeous. No problem getting an umbrella and chairs in the morning. Staff at Solana is great! Cheers to all our friends there! Good location to other bars and restaurants and grocery store.

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Helpful?
Thank LagoonSaloon
OCResortsonGraceBay, Manager at Ocean Club West, responded to this review

We are delighted to hear you enjoyed your stay with us at Ocean Club West. Thank you for taking the time to share, and for the shout out to the staff at Solana. Cheers! We hope to have the opportunity to host you again. Warmest Regards, OCR Management

Reviewed 1 week ago

We have stayed at OCW at least 5 times in the last 8 years. We fell in love with it the first time. Having said that, we were surprised at a few changes on the island and "our resort". The poolside restaurant is under new management, not sure why, they have remodeled and it is now Solana, a japanese sushi...

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Helpful?
2Thank caryn g
OCResortsonGraceBay, Manager at Ocean Club West, responded to this review

Thank you for sharing your feedback. There is a kid’s menu. I am sorry you were not aware. It includes burgers, spaghetti, chicken tenders, fish fingers, grilled ham & cheese, and French fries. With advanced notice Solana is happy to stock a special request, such as your husband’s favorite beer. I am sorry to hear you found the bar understaffed....

new jersey
Reviewed 2 weeks ago

We just returned from our third visit to Ocean Club West, and our group of 8 have decided not to return next year. The grounds are beautifully kept but the rooms are definitely looking tired. Some of the issues we encountered this time.... bathroom grout that was moldy and crumbled, uncomfortable mattresses, a tremendous lack of furniture on the enclosed...

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Helpful?
7Thank amlwx
OCResortsonGraceBay, Manager at Ocean Club West, responded to this review

I have reached out to the guest. I am sorry to hear there were any issues. Unfortunately, we were not aware until check-out. I wish we had known. I often read reviews from guests saying, “I don’t understand the negative reviews”. There is often a consistency with these reviews, and that is the issue(s) were not brought up at the...

Saratoga Springs, New York
Reviewed 2 weeks ago via mobile

Just wrapping up our forth visit here in eight years. Time marches on and the island is busier more traffic etc. I Recommend a corner unit on the top floor they are breezier and have nicer view. More of an independent housekeeping vs hotel or spa so great for families. Our unit was updated with newer furniture but some were...

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Helpful?
2Thank Darrow M
OCResortsonGraceBay, Manager at Ocean Club West, responded to this review

Dear Darrow M, Thank you for sharing your review. We are happy to hear you enjoyed your return stay. I apologize if you found the service slow at the restaurant. It can take a bit longer as everything is made to order. Because the restaurant is poolside, some families choose to put the order in while keeping their younger kids...

Reviewed 3 weeks ago via mobile

Great place! Staff was very friendly and accommodating. Reasonable rates and kid friendly. Beautiful views and and right on the beach. Walking distance to many shops and restaurants. Definitely will stay at the resort again.

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Helpful?
Thank Dianne G
OCResortsonGraceBay, Manager at Ocean Club West, responded to this review

Thank you for the exceptional review. We are so happy to hear you enjoyed Ocean Club West and will be returning! Nothing makes us happier! Look forward to your return, hopefully soon! Our Best, OCR Management

Waco, Texas
Reviewed 4 weeks ago via mobile

We just returned from our first visit to Providenciales and was blown away. We stayed for a week at Ocean Club West and it was perfect for us. Our 1 bedroom ocean view suite on the third floor had plenty of space and was nicely furnished. We could walk to wonderful shops and restaurants in the area of Grace Bay....

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Helpful?
Thank KP001
OCResortsonGraceBay, Manager at Ocean Club West, responded to this review

Thank you for the excellent review of Ocean Club West. We are happy that you enjoyed the food & ambiance of the new restaurant, Solana. It is great to hear when a guest enjoys all aspects of their stay. Thank you for mentioning our staff - they take each guest experience personally and strive to make a difference. Desmond will...

Keller, Texas
Reviewed 4 weeks ago

This place is amazing!! Located on the best part of Grace Bay Beach (at the far East end further from the development in the middle of most of the development) it is a hidden gem. Although one of the older properties on the island, it is meticulously taken care of, from the lush onsite gardens and fountains to the beach...

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Helpful?
Thank Michael W
OCResortsonGraceBay, Manager at Ocean Club West, responded to this review

Thank you for the outstanding and well-thought review. We are thrilled you are happy and have much us a family tradition. What a feel good moment for us! The review made its way to the Ocean Club West page, so I want to take the opportunity to provide some general information. Ocean Club was built in phases from 1988 until...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Beachfront
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Spa
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Tennis Court
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Spa
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Free Parking
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Self-Serve Laundry
  • Shuttle Bus Service
  • Meeting Rooms
  • Conference Facilities
Official Description (provided by the hotel)
Ocean Club Resorts is comprised of two beachfront properties, Ocean Club and Ocean Club West, located one mile apart on stunning Grace Bay Beach. The intimate resorts offer a “Stay at one, Play at both” opportunity for guests to enjoy all the services and amenities of both. An easy stroll down a beautiful stretch of beach is the popular way to get between the two resorts, although guests can be chauffeured by a complimentary shuttle. ... more   less 

Additional Information about Ocean Club West

Address: 54 Bonaventure Crescent | Grace Bay Beach, TKCA 1ZZ, Providenciales
Region: Caribbean > Turks and Caicos > Providenciales
Price Range: $337 - $910 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Ocean Club West 3.5*
Number of rooms: 68
Reservation Options:
TripAdvisor is proud to partner with Expedia, Orbitz, West Indies, Hotels.com and Jetsetter so you can book your Ocean Club West reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Ocean Club West Hotel Providenciales
Ocean Hotel Providenciales
Ocean Hotel West
Ocean Club West Turks Caicos
Ocean Club West Turks And Caicos/Providenciales
Hotel Style:
#9 Top resorts Hotel in Providenciales
#13 Spa Hotel in Providenciales
#15 On the Beach Hotel in Providenciales
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Questions & Answers

Here's what travellers have asked, with answers from Ocean Club West staff and other travellers.
53 questions
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Questions? Get answers from Ocean Club West staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The upper floors in each building offer the best view. There are only 3 floors in each building, but no elevator.”
 of 5 bubbles CT316, 20 Feb 2017 | Read review
“All rooms have pretty much a great view of the ocean and pool”
 of 5 bubbles 527caryng, 14 Feb 2017 | Read review
“Condo 5204 has an amazing view, recently updated and great open floor plan”
 of 5 bubbles MichaelW408, 28 Jan 2017 | Read review
“Junior suites are typically away from the road along side of resort.”
 of 5 bubbles cancunplay, 5 Jan 2017 | Read review
“Most rooms are facing the pool, garden, and ocean and all have screened porches. Rooms on the third floor have better ocean views.”
 of 5 bubbles Casegal, 29 Dec 2016 | Read review
5 of 5