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The Palms, Turks and Caicos

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The Palms, Turks and Caicos
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348 Reviews from our TripAdvisor Community

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Showing 324: English reviews
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Philadelphia, PA
Reviewed yesterday NEW

Just returned from a 1-week stay with my family. We stayed in a 1 bedroom suite which was huge. The suite had a great view of the pool/ocean and was elegantly decorated. We were very comfortable. I have read some complaints about the television remotes not working.....Who really needs to watch tv in the Caribbean? The breakfast was included and...

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Helpful?
1Thank universltraveler
Reviewed 4 days ago NEW

We were there in the middle of March 2017. Our room was very nice and comfortable. Breakfast, that came with the room, was a great buffet. The pool area was beautiful. 87% full but we could still easily find a place at the pool. WONDERFUL swim up bar with tables. We enjoyed our lunch while in the pool, and could...

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Helpful?
1Thank Karrie S
sabrinamai, Executive Assistant Manage at The Palms, Turks and Caicos, responded to this review

Dear Karrie S, Thank you for your review of your recent stay at The Palms. Happy to hear you enjoyed our swim up bar, nestled within our incredible serpentine infinity pool. Our beach bar "Ozmosis" is perfect for enjoying one of our signature drinks and a great place to chat with our wonderful bartenders. It was a pleasure to have...

Reviewed 6 days ago NEWvia mobile

We stayed here for about 4 days which was really exceptional except I don't see why a room we had was about over $900/night. Didn't offer much except A getaway. However, all of the staffs were extremely helpful, amicable, friendly, and courteous. Latoya was an amazing hostess for the Plunge bar. Stacey was also great at the bar. But what...

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Helpful?
Thank wkcalip
sabrinamai, Executive Assistant Manager at The Palms, Turks and Caicos, responded to this review

Dear wkcalip, Thank you for your review of your 4 days at The Palms. Our dedicated team members have received your compliments and we look forward to seeing you again soon.

Wayne, New Jersey
Reviewed 1 week ago via mobile

The food was good but the hotel was just so so. The service wasn't as good as I expected. The temperature in the room was hard to regulate. The tv didn't work right. There were no outlets near the beds. The bathroom faucet was falling apart and the shower faucet was a battle every shower. The gym was hot as...

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Helpful?
Thank hockeymom136
sabrinamai, Executive Assistant Manager at The Palms, Turks and Caicos, responded to this review

Dear hockeymom136, We apologize your experience didn't meet your expectations and we appreciate your feedback and will use it to improve our services for continuous guest satisfaction. We do hope that you will return to The Palms at some time in the future.

Greensboro, North Carolina
Reviewed 1 week ago

The Palms is a fabulous resort with everything you could want for a relaxing, enjoyable vacation. The grounds and rooms are clean, tidy, and very comfortable. The staff is professional and friendly. And the spa is amazing.

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Helpful?
Thank Chris C
sabrinamai, Executive Assistant Manager at The Palms, Turks and Caicos, responded to this review

Dear Chris, Thank you so much for your review. We are delighted that you had a great time at The Palms and we look forward to having you return next year!

NY
Reviewed 1 week ago via mobile

Stayed in an ocean view suite. The room was incredible. Had washer/dryer microwave, great outdoor balcony. Great view. The food at the hotel was pretty good. Snapper at 72 West was very tasty. The pool food was decent. I will say that the level of service by the pool was different than what I've experienced at the Four Seasons and...

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Helpful?
1Thank Aliveguy
sabrinamai, Executive Assistant Manager at The Palms, Turks and Caicos, responded to this review

Dear Aliveguy, Thank you for your review of your recent stay at The Palms. It makes us happy you enjoyed the luxurious room you stayed in and its amazing amenities. We appreciate your feedback regarding the service and we will address this with the team. Glad your overall experience was good and we hope that your first stay is the...

Washington DC, District of Columbia
Reviewed 2 weeks ago via mobile

This hotel is a mid-tier hotel at best and that is being extremely generous. We were choosing between the Gansvoort, Seven Stars, and the Palms and chose the Palms which we surely regret. We did visit the Gansvoort and I would recommend that for sure. Pros: The best thing this resort has going for it is Agnes who is a...

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4Thank DlNE-N-DASH
sabrinamai, Executive Assitant Manager at The Palms, Turks and Caicos, responded to this review

Dear DlNE-N-DASH, First of all we would like to thank you for your detailed review on TripAdvisor of your recent stay at our Resort, and offer our sincere apologizes for the inconveniences you experienced based on your review. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. We have shared your feedback...

Reviewed 2 weeks ago

Our family spent 1 week, March 4-11, at the Palms. We had 2 junior suites. The hotel accommodated us and placed us right next to each other. The 2 rooms were actually more affordable than 1 bedroom suite. Rooms were large, clean, and comfortable. We had a wonderful stay! Everything was perfect! The very polite staff, the beautiful grounds, the...

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Helpful?
Thank Constance G
sabrinamai, Executive Assitant Manager at The Palms, Turks and Caicos, responded to this review

Dear Constance G, Thank you for your nice review of our beautiful resort and thank you for the amazing accolades for our staff! They work so very hard to at what they do - from our dedicated front office staff, housekeeping, pool & beach team to our culinary team and of course all the other Palms team members. Thank you...

Reviewed 2 weeks ago

No cameras no gating around property poor visitor safety no security for guests Management does not understand the needs of proper perimeter secured property surrounds. The call them friendship gates. There are no gates or fencing Any one can enter property and wander about. Hotel room access is open for all to enter buildings

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10Thank dlasorsa
Jeff M, General Manager at The Palms, Turks and Caicos, responded to this review

Dear Dlasorsa, The Palms resort takes security very seriously. We have security staff working 24 hours a day patrolling the entire property. During the day, there are at least 4 security staff working including beach security and then a minimum of three security staff at night. There are 38 cameras throughout the property which cover all entrances to the property....

Saint Louis, Missouri
Reviewed 2 weeks ago via mobile

I visited for a little over a week with friends to celebrate my birthday. we stayed in one of the larger one bedroom suites right by the pool. The infinity pool with swim up bar is fun and the hot tub overlooking the view of the ocean is stunning. There was a decent gym and the breakfast had lots of...

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Helpful?
Thank experienceoverthings
sabrinamai, Executive Assistant Manager at The Palms, Turks and Caicos, responded to this review

Dear experienceoverthings, Thank you for your review and we are thrilled that your birthday trip with friends was just perfect. We're looking forward to your next visit!

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Bar/Lounge
  • Breakfast included
  • Spa
  • Free Parking
About the property
  • Non-Smoking Hotel
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Tennis Court
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Meeting Rooms
  • Breakfast included
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Airport Transportation
  • Business Centre with Internet Access
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Located just steps away from the flawless white sands and sparkling sapphire waters of Grace Bay - one of the most beautiful beaches in the world - The Regent Palms Turks and Caicos is ranked among the Caribbean's finest hotels, and the top hotel in the Turks and Caicos. Boundless ocean views at our Grace Bay resort from stylishly-appointed rooms and suites ensure peace and tranquility while world-class amenities; including a 25,000 square foot spa and state-of- the-art infinity pool, promise rest and relaxation. A well-equipped Fitness Centre, together with water sports and tennis cater for more active guests and a dedicated children's' club provides fun and excitement for our younger guests. A level of style and comfort that sets new standards Unforgettable luxury at the heart of one of the Caribbean's most glorious beaches comes as standard at the The Regent Palms Grand Resort and Spa. Whether you opt for a guest room with infinite views of the ocean or landscaped garden or prefer to spread out in one of our spacious penthouses, you will discover a level of style and comfort that sets new standards for the Turks and Caicos. All guest rooms feature hand-tufted king-size bedding, high-speed Internet access and cable television while a number of luxurious suites also boast a washer/dryer and a full kitchen complete with Viking appliances. ... more   less 

Additional Information about The Palms, Turks and Caicos

Address: Grace Bay Beach | Princess Drive, TKCA 1ZZ, Providenciales (Formerly The Regent Palms)
Region: Caribbean > Turks and Caicos > Providenciales
Price Range: $712 - $2,364 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Palms, Turks and Caicos 5*
Number of rooms: 72
Reservation Options:
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Also Known As:
The Regent Palms Hotel Providenciales
Regent Hotel Providenciales
Regent Providenciales
Providenciales Regent
Turks Caicos Palms
The Palms, Turks And Caicos Providenciales
Hotel Style:
#10 Spa Hotel in Providenciales
#12 On the Beach Hotel in Providenciales
#12 Luxury Hotel in Providenciales
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Questions & Answers

Here's what travellers have asked, with answers from The Palms, Turks and Caicos staff and other travellers.
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Questions? Get answers from The Palms, Turks and Caicos staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Stay off the ground floor rooms. To easy for people to push in on guest as they enter their room and allow easy getaway.”
 of 5 bubbles dlasorsa, 11 Mar 2017 | Read review
“Building 1 and 5 are closest to the ocean”
 of 5 bubbles Traveling1863, 7 Mar 2017 | Read review
“We didn't have ocean view and didn't miss it.”
 of 5 bubbles brandy9772017, 22 Feb 2017 | Read review
“Building 1 and 5 closest to beach, Building 3 farther back but has views of the entire property which is gorgeous.”
 of 5 bubbles rokamabe, 15 Feb 2017 | Read review
“Definitely ask for a view! Totally worth it.”
 of 5 bubbles JessicaS120, 31 Jan 2017 | Read review
5 of 5