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Windward Passage Hotel

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Windward Passage Hotel
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644 Reviews from our TripAdvisor Community

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Showing 615: English reviews
Houston, Texas
Reviewed 4 days ago NEW

I booked a room for two nights for about $290. When I checked out, I asked for a receipt - luckily... It showed a charge of $420.20, due to surprise bogus charges. I was able to get it back down to about $290. But, the bogus charges should never have been on the bill in the first place. If you...

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Helpful?
Thank Dave77091
Pam K, Guest Relations Manager at Windward Passage Hotel, responded to this review

Thank you for taking the time to submit your review. We apologize for any inconveniences you endured during your stay. Your comments have been shared with our Management team. Guest Relations

Fort Myers Beach, Florida
Reviewed 2 weeks ago

Let's keep it simple. Stay elsewhere. Hotel is old and run down. Staff are terrible and could care less. Rooms very dated and lots of damage to the rooms. Tv system is good, lots of choice. Restaurant is a total joke. The staff are just so bad. Totally understaffed as well. Food was good. There are plenty of better hotels...

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Helpful?
Thank Rsg1971
Pam K, Guest Relations Manager at Windward Passage Hotel, responded to this review

Thank you for taking the time to submit your review. Your comments have been shared with our Management staff! Guest Relations

Ontario
Reviewed 2 weeks ago

The bonus of this hotel is that it's not far from the airport, walking distance to town and the ferry port. It seems a little dated and in need of some TLC. There was no hot water, it was a little warm. The fitness room did not have water; we stayed here twice within a one week span and neither...

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Helpful?
Thank CSCTravelAgentKim
Pam K, Guest Relations Manager at Windward Passage Hotel, responded to this review

Thank you for taking the time to submit your review. Your comments have been shared with our Management staff. Guest Relations

New York City, New York
Reviewed 2 weeks ago

First off let me say the staff was very friendly. But the hotel is OK . For the price point is definitely not worth it. The hotel looks to be about very old and worn down. It looked as if they were doing renovations. The hotel need some serious work as far as making a modern. On One side of...

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Helpful?
Thank glorianicholej
Pam K, Guest Relations Manager at Windward Passage Hotel, responded to this review

Thank you for taking the time to submit your review. Your comments have been shared with our Management staff. Guest Relations

Los Angeles, California
Reviewed 3 weeks ago

This is a very conveniently located hotel near both the airport and the ferry to other islands. The rooms are ok....nothing to write home about. My room was water front "with balcony"...well, my balcony was nailed shut, so unusable. The TV worked. There was a small fridge. They have a limited room service for breakfast and dinner. I asked for...

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Helpful?
Thank mayalavender
Pam K, Guest Relations Manager at Windward Passage Hotel, responded to this review

Thank for taking the time to submit your review. Your comments have been shared with our Management Staff. Guest Relations

Syracuse, NY
Reviewed 3 weeks ago

My husband and I chose to stay here due to price and the proximity to the ferry terminal; Short version: you get what you pay for. When I made the reservation I asked about early check in, and was told 'no problem' as there was lots of availability; I was also told there was a free shuttle to Meagan's Bay...

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Helpful?
Thank Bebrbabe
Pam K, Guest Relations Manager at Windward Passage Hotel, responded to this review

Thank you for taking the time to submit your review. We are truly sorry for the inconveniences you endured while staying with us. We have implemented new procedures for our early check ins. Your comments have been shared with our Management Staff! Guest Relations

Reviewed 28 October 2016 via mobile

I stayed here for almost a month. I expect good service, clean rooms, courteous staff and good food. I was happy with all these. Great location on the port watching the Cruise ships come in. The room was always clean. The staff were extremely friendly. This hotel is close to everything in St Thomas. The restaurant was wonderful! Breakfast and...

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Helpful?
Thank Mark N
Pam K, Guest Relations Manager at Windward Passage Hotel, responded to this review

Thank you Mark for your kind words. Your comments have been shared with our hotel staff. We look forward to your next visit! Guest Relations

ldybug252000
Reviewed 12 October 2016

The first room I had I requested to be moved to a new one the next morning, there was no way I was sleeping there again. There might as well as not even been a window, you couldn't see anything but the hotels lights and a parking lot. The next room was much better. Even had a view of the...

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Thank ldybug252000
Pam K, Guest Relations Manager at Windward Passage Hotel, responded to this review

Thank you for taking the time to submit your review. Your comments have been shared with our hotel staff. Guest Relations

San Juan,Puerto Rico
Reviewed 10 October 2016

Last year I booked the Windward Passage for a group of football players and they family. They Loved the hotel! It was clean, very good check in procedure and best of all LOCATION LOCATION. They are going back this year. It is not a 5* , but you get a nice room, private bath ocean front!

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1Thank catgirlSanJuan
Pam K, Guest Relations Manager at Windward Passage Hotel, responded to this review

Thank you for your kinds words, we look forward to your upcoming group! Guest Relations

Reviewed 27 September 2016 via mobile

The place is simply not good: Carpets are dirty, trash is not picked up from the floor and worst of all, the staff is not friendly. Today I went to have breakfast. I went to the restaurant to find no one at the door. I find the menu around and sit at the first place I see. Then a woman...

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1Thank Juan O
Pam K, Guest Relations Manager at Windward Passage Hotel, responded to this review

Thank you for taking the time to submit your review. Your comments have been shared with our Management Staff. Guest Relations

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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Room Service
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
Services
  • Free Parking
  • Business Centre with Internet Access
  • Room Service
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Windward Passage Hotel is truly your bargain in paradise. We are perfect for business travelers and the ideal choice for short stays and shopping trips. Centrally located, overlooking the picturesque Charlotte Amalie harbor, we are within walking distance of the major downtown shopping district and an even shorter walk away from the ferry and seaplane docks for transit to nearby islands. Transfer to the beaches is convenient for all our guests, so they miss out on nothing on our tropical island. Our Ocean View Rooms boast a breath-taking view of the harbor and our staff is courteous and friendly. We are constantly updating and improving our facilities to serve you better. You are welcome to stop by and pay us a visit. ... more   less 

Additional Information about Windward Passage Hotel

Address: Veterans Drive | Waterfront, Charlotte Amalie 00804, St. Thomas (Formerly Holiday Inn)
Region: Caribbean > U.S. Virgin Islands > St. Thomas > Charlotte Amalie
Price Range: $196 - $808 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Windward Passage Hotel 3.5*
Number of rooms: 151
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Also Known As:
Charlotte Amalie Holiday Inn
Holiday Inn Charlotte Amalie
Windward Passage Hotel St. Thomas/Charlotte Amalie
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Questions & Answers

Here's what travellers have asked, with answers from Windward Passage Hotel staff and other travellers.
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Questions? Get answers from Windward Passage Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The rooms are not worth the price. My room had bugs in it”
 of 5 bubbles glorianicholej, 16 Nov 2016 | Read review
“get water front or get used to lots of noise”
 of 5 bubbles mayalavender, 15 Nov 2016 | Read review
“A 'good room' would probably be in another hotel.”
 of 5 bubbles Bebrbabe, 14 Nov 2016 | Read review
“I wouldn't pay extra for the "view"... The restaurant at the ferry docks is pretty good.”
 of 5 bubbles NativeTexans, 23 Sep 2016 | Read review
“Across from Ferry & marine are service to other Caribbean Isands”
 of 5 bubbles n0rcala, 12 Sep 2016 | Read review
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