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Sugar Bay Resort & Spa

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Sugar Bay Resort & Spa
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1,007 Reviews from our TripAdvisor Community

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Showing 1,001: English reviews
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Atlanta, Georgia
Reviewed yesterday NEWvia mobile

I booked a massage in the beginning of march. The staff was fantastic, the receptionist Denesa (I think) made me laugh from my entrance to leaving. My massage therapist Brenda was the bomb‼ definitely worth it.

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2Thank lidsayy_2
Reviewed 2 days ago NEW

We got a lot of problems with this hotel except for the staff. The staffs are really nice, especially Donna. She accompanied me to light my way through my room, cause the power is out and my phone is out of battery. My friends and I appreciated her efforts that she's looking for some ways just for our requests. We...

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Thank Ashley Kelly C
El Dorado Hills, California
Reviewed 2 days ago NEW

We had arrived on 01/21/2017 and departure on 01/28/2017. We have not received a response or a printout of our bill.We were billed twice for the amount of 1756.00.They will not contact us or Citi Bank

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Helpful?
Thank Nona07
Columbia
Reviewed 2 days ago NEW

In my view, this is really a 3.5 star resort. Property is pretty and expansive and all employees seemed quite friendly and were helpful if we asked for something. Ocean view room was nice, clean and I felt the decor was current. Yes there were nicks and dings here and there and the shower leaked but overall the room was...

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1Thank scaim
Charlotte, North Carolina
Reviewed 3 days ago NEW

good resort would return. great staff. food was good but could be better. drinks were okay depends on the bartender and your tips. lol. also please remove the domestic cats and roosters off the resort. heard cat fights 3-6 am in the morning. need resort transportation from airport and back within inclusive package.

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Thank horaceoli72
Portsmouth, New Hampshire
Reviewed 3 days ago NEW

Our trip home was cancelled on American and we were 1st sent to a hotel with no rooms available before we were booked at Sugar Bay. We arrived exhausted and hungry at 10 pm with a one year old. Because of our canceled flight the restaurant was packed and there was a 45 min wait. My husband asked Lissa at...

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Thank blueviolet105
Reviewed 4 days ago NEWvia mobile

Austentatious Spa Day Experience Today @ Sugar Bay Resorts' Spa. From appoinyment at 10:30am....well actually I ran late, and it was no problem at all. The entire staff was remarkable: Laura, Gary, Ann, & are so professional and attentive. They turned my stress filled week into a New Beginning Excellent Experience I will never have any where else, believe me...

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Thank Cathy B
New York City, New York
Reviewed 5 days ago NEW

The staff was extremely nice and helpful. Unfortunately that is the only positive I can give this resort. We did the all inclusive. The buffet for dinner had a very limited selection, which was surprising since this was supposed to be a 4 star resort. The beach is very disappointing. It is extremely small and very hard to enjoy due...

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1Thank TinaDC9
Reviewed 5 days ago NEW

I would definitely return to this resort. The staff was very helpful and accommodating, the rooms and the grounds were spotless and the pool area and swim-up bar were so great. There is just enough night life and not so much that it becomes disruptive and there is plenty of peace and quiet to be found.

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Thank Paula O
Reviewed 6 days ago NEWvia mobile

I just got home from my stay at sugar bay and I had such a great experience. The staff was really friendly and accommodating. My lady friend had booked the trip and I thought it sounded too good to be true for the price but boy was I wrong. The property was beautiful. My only complaint would be the beach...

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Helpful?
Thank johnnycamps67

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Beachfront
  • Free Parking
  • Free Internet
  • Bar/Lounge
  • Spa
  • Breakfast included
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Breakfast included
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Breakfast Available
Official Description (provided by the hotel)
At the Sugar Bay Resort & Spa, you can enjoy amenities including gorgeous inter-connecting pools, an award-winning spa, and private balconies! This St. Thomas resort is located just 15 minutes from the famous Mahogany Run Golf Course. Sugar Bay Resort & Spa is located on a secluded white beach with breathtaking, panoramic ocean, bay, and mountain views. The Sugar Bay Resort & Spa is the perfect destination for your next St. Thomas vacation! ... more   less 

Additional Information about Sugar Bay Resort & Spa

Address: 6500 Estate Smith Bay, 00802-1350, St. Thomas (Formerly Dreams Sugar Bay)
Region: Caribbean > U.S. Virgin Islands > St. Thomas > East End
Price Range: $271 - $699 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sugar Bay Resort & Spa 4*
Number of rooms: 294
Reservation Options:
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Also Known As:
Wyndham Sugar Bay Hotel
Wyndham Sugar Bay Resort St Thomas
Wyndham Hotel St Thomas
Wyndham St Thomas
Wyndham East End
East End Wyndham
Wyndham Sugar Bay St Thomas
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Questions & Answers

Here's what travellers have asked, with answers from Sugar Bay Resort & Spa staff and other travellers.
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Questions? Get answers from Sugar Bay Resort & Spa staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“ocean view”
 of 5 bubbles ashleykellyc, 20 Mar 2017 | Read review
“South side overlooking the ocean”
 of 5 bubbles Nona07, 20 Mar 2017 | Read review
“Ocean View”
 of 5 bubbles scaim, 20 Mar 2017 | Read review
“get the partial ocean view room.”
 of 5 bubbles horaceoli72, 19 Mar 2017 | Read review
“pick another hotel”
 of 5 bubbles TinaDC9, 17 Mar 2017 | Read review
5 of 5