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Sugar Bay Resort & Spa

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Sugar Bay Resort & Spa
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836 Reviews from our TripAdvisor Community

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There are newer reviews for Sugar Bay Resort & Spa
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Showing 830: English reviews
Willimantic
Level Contributor
8 reviews
Reviewed 1 week ago via mobile

Loved our stay at Sugar Bay. Great room & view. I really like that as a part of the items supplied to the room is a bottle of spf 15 sunscreen that smells like candy. From our check-in with welcome drinks & the wonderfully charming assistance of Jenniffer while we did our paperwork straight through to the waitresses bringing our... More 

Helpful?
Thank Jennifer C
Berneta A, Manager at Sugar Bay Resort & Spa, responded to this review

Dear Jennifer C, Thank you for taking the time to write and post this review of Sugar Bay Resort and Spa to Trip Advisor. We are thrilled to hear that you had a wonderful relaxing vacation. We appreciate your feedback regarding our in room amenities, arrival experience, overall staff service, food & beverage and recreational areas. We appreciate you mentioning... More 

Arlington Heights, Illinois
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 1 week ago via mobile

Glad I booked this all-inclusive. Do not know where some people get there negativity. Food is very good, and the hibachi seating is great. Food and presentation. Beach is nice, and wife did not even have water shoes, I bought mine, but never used them.(you can walk in at either end of the beach without them). Staff is friendly and... More 

Helpful?
Thank erwin s
Berneta A, Manager at Sugar Bay Resort & Spa, responded to this review

Dear Erwin s, Thank you for taking the time to write and post this review of Sugar Bay Resort and Spa to Trip Advisor. We are thrilled to hear that you had a fabulous vacation with us and were able to enjoy all of the amenities and options that our all-inclusive package offers. We appreciate your feedback regarding our food... More 

Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 2 weeks ago via mobile

My wife and I had never flown or traveled before and we took the plunge and picked St. Thomas for our 6 day 5 night stay. This is a very clean resort, extremely nice staff, great food, gorgeous views, and we will definitely go back! We highly recommend Sugar Bay! We tried all of the restaurants and were very pleased... More 

Helpful?
1 Thank Jennifer W
Berneta A, Manager at Sugar Bay Resort & Spa, responded to this review

Dear Jennifer W, Thank you for taking the time to write and post this review of Sugar Bay Resort and Spa to Trip Advisor. We are delighted to hear that you had a fabulous honeymoon experience and we appreciate your feedback regarding SHIMA, housekeeping, and overall staff service. Yes, the view from our rooms are some of the most beautiful... More 

Level Contributor
2 reviews
Reviewed 2 weeks ago via mobile

My husband and I spent one week at SugarBay Resort and had the best time! The resort was clean, our room was spacious and beautiful and the staff was VERY friendly and helpful. We had an ocean view room. The sunrise was spectacular from our balcony. The food was delicious and there was PLENTY of it! The three pools were... More 

Helpful?
Thank Rebecca G
Berneta A, Manager at Sugar Bay Resort & Spa, responded to this review

Dear Rebecca G, Thank you for taking the time to write and post this review of Sugar Bay Resort and Spa to TripAdvisor. We appreciate your positive comments regarding your recent vacation experience and we are delighted to hear that you had a wonderful time. We have passed along your compliments of overall staff service, food & beverage quality, recreation,... More 

Pembroke Pines, Florida
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 2 weeks ago

Our reservation was for All Inclusive but you could not eat after 10pm. All restaurants were closed and no snack area. The bars didn't even serve snacks while you sat at the bar. Our room was beautiful with a view of the pool and ocean. We were upgraded. The restaurants need to time their openings and closing better. If you... More 

Helpful?
Thank Hillary T
Berneta A, Manager at Sugar Bay Resort & Spa, responded to this review

Dear Hillary T, Thank you for your feedback of our resort from your October vacation. We appreciate your comments regarding our food & beverage operations and we are happy to report that we are now offering a late night menu in our lobby bar for dinning options after 10pm. Reviews, just like yours are valuable in assisting us to improve... More 

Littleton
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 2 weeks ago via mobile

My husband and I just returned from a four day getaway to Sugar Bay, and we couldn't be more pleased. The staff was friendly and attentive, the food was delicious and abundant, and our room was spacious and comfortable. The resort has all the amenities, and we enjoyed the fitness center, snorkeling, paddle boarding and kayaking every day. The pool... More 

Helpful?
Thank Priscilla57326
Berneta A, Manager at Sugar Bay Resort & Spa, responded to this review

Dear Priscilla57326, Thank you for taking the time to write and post this review to TripAdvisor. We are delighted to hear that you and your husband had an amazing all-inclusive experience and have shared your positive feedback with our executive leadership team, regarding our staff friendliness, food & beverage, and activities and entertainment. We value your comments as it allows... More 

Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 2 weeks ago via mobile

Set my wife for her birthday we spent 5 days and the resort made it known on check into I do not eat pork so rose requesting for turkey bacon or sausage get the runaround talk to the general manager and make me feel very unappreciative he get to me very sarcastic it about the fact that I was requesting... More 

Helpful?
3 Thank Ali C
Berneta A, Manager at Sugar Bay Resort & Spa, responded to this review

Dear Ali C, Thank you for taking the time to write and post this review to Trip Advisor. We appreciate your feedback regarding having alternative meat options, housekeeping service, as well as food & beverage. We would like to apologize for the inconveniences that you experienced. You comments are valuable and have been shared with the highest levels of our... More 

Salt Lake City, Utah
Level Contributor
60 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 2 weeks ago

Let me start by saying that if you're looking for a vacation spot on a modest budget, this resort is okay. I wouldn't say great and it doesn't compare at all to some other resorts I've been to, but if I was just vacationing here I would probably not bother writing this review. However, I advise you to NOT book... More 

Helpful?
3 Thank Megan B
Berneta A, Manager at Sugar Bay Resort & Spa, responded to this review

Dear Megan, I hope this finds you well and thank you for taking the time to write and post this review to Trip Advisor. We appreciate your candid feedback of what had transpired prior to, during and after your wedding experience and we would like to apologize for all of that. Your review has been shared with our executive leadership... More 

Travellers are raving about these East End hotels

1 review
Reviewed 2 weeks ago via mobile

This is my third year in a row always had a great time here hospitality and service was very good employees were very good food was excellent like always I recommend ocean views rooms beautiful views enjoy this stay already planning for next year to return hopefully every year it gets better and better general manager Ronald maidens is running... More 

Helpful?
Thank Mel C
Berneta A, Manager at Sugar Bay Resort & Spa, responded to this review

Dear Mel C, Thank you for taking the time to write and post your review of your recent stay at our resort to Trip Advisor. We would like to also thank you for continuing to visit us for your getaways to St. Thomas and we have passed along your compliments of our staff service, as well as food & beverage... More 

Eagan
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 2 weeks ago via mobile

Visited in March 2015. Liked it better here than the Bahamas. Great food available anytime. Liked that there were no dining restrictions as far as needing to have a reservation. Great service. Loved St. Thomas. Would love to go back!!! I would stay at this resort again.

Helpful?
Thank Jennifer R
Berneta A, Manager at Sugar Bay Resort & Spa, responded to this review

Dear Jennifer R, Thank you for taking the time to write and post this review to TripAdvisor. We are happy to hear that your experiences of our resort have been a positive one. It's always nice to hear off how we compare to the competition in neighboring Caribbean islands and we appreciate as well as value your feedback. Thank you... More 

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Beachfront
  • Free Parking
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Free Breakfast
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Breakfast Available
Official Description (provided by the hotel)
At the Sugar Bay Resort & Spa, you can enjoy amenities including gorgeous inter-connecting pools, an award-winning spa, and private balconies! This St. Thomas resort is located just 15 minutes from the famous Mahogany Run Golf Course. Sugar Bay Resort & Spa is located on a secluded white beach with breathtaking, panoramic ocean, bay, and mountain views. The Sugar Bay Resort & Spa is the perfect destination for your next St. Thomas vacation! ... more   less 

Additional Information about Sugar Bay Resort & Spa

Address: 6500 Estate Smith Bay, 00802-1350, St. Thomas (Formerly Dreams Sugar Bay)
Region: Caribbean > U.S. Virgin Islands > St. Thomas > East End
Price Range: $302 - $709 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Sugar Bay Resort & Spa 4.5*
Number of rooms: 294
Reservation Options:
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Also Known As:
Wyndham Sugar Bay Hotel
Wyndham Sugar Bay Resort St Thomas
Wyndham Hotel St Thomas
Wyndham St Thomas
Wyndham East End
East End Wyndham
Wyndham Sugar Bay St Thomas
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Questions & Answers

Here's what travellers have asked, with answers from Sugar Bay Resort & Spa staff and other travellers.
213 questions
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Questions? Get answers from Sugar Bay Resort & Spa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Best view from Floor 7. Elevators are available if you do not want to challenge all the steps.”
 of 5 bubbles tmoyer2, 28 Nov 2016 | Read review
“partial water view rooms (3rd floor) have wonderful vistas”
 of 5 bubbles Y5517SUroberts, 21 Nov 2016 | Read review
“Ocean view has a longer walk to the beach than bay view. Both are great views.”
 of 5 bubbles 715meganb, 17 Nov 2016 | Read review
“Had an awesome ocean view room”
 of 5 bubbles yourchoicetravel1, 14 Nov 2016 | Read review
“Not Building A - see map in my photos. probably would be quieter in the buildings overlooking the garden.”
  • Roosters outside of our balcony
  • View of pool area, ocean and adjacent resort - Point Pleasant
  • View from our door into our room, very lush
  • View from the balcony, beautiful
  • Never really had a hot shower, not much water pressure, but clean tile!
  • Our balcony
 of 5 bubbles TheHubbardsOhio, 11 Nov 2016 | Read review
5 of 5
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