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The Reef Atlantis, Autograph Collection

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The Reef Atlantis, Autograph Collection
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1,525 Reviews from our TripAdvisor Community

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There are newer reviews for The Reef Atlantis, Autograph Collection
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Showing 1,399: English reviews
Reviewed 4 weeks ago via mobile

Pros : We arrived in Atlantis on Tuesday 2/21 for an 8 night stay. There were 6 of us so we got a suite. The suite came with two rooms with two separate entrances, one the master bedroom with a living room and full kitchen off of it and the other with two queen size beds a, bathroom and a...

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1Thank Amanda C
Closter, New Jersey
Reviewed 4 weeks ago

This was our second time @ the reef. The place is is spic and span, as it was 7 years ago, and the place speaks for itself. Our 15 and 16 yr. olds were able to roam freely without worries. This never happens on any other trip, my children are always within my sight.The staff was nothing short of polite...

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1Thank islandseeker5
Atlantis M, Manager at The Reef Atlantis, Autograph Collection, responded to this review

Hi islandseeker5, Thanks for being a returning guest to Atlantis! We are delighted that you had another outstanding customer service experience at The Reef and it sounds like your entire family had a lovely vacation with us. In addition, we appreciate you bringing your experience at Aquaventure to our attention and please know, the safety and security of our guests...

Merrick, New York
Reviewed 4 weeks ago

Just came back from 6 nights at The Reef. The property at the Atlantis is beautiful as are the pools and beaches. It was wonderful to know at The Reef pool there were plenty chairs and we didn't have to be up early to reserve them. Because the Reef studio unit we stayed in had efficiency in it, we were...

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1Thank travelerml
Columbia Station
Reviewed 4 weeks ago via mobile

So where to start. Arrival no problems friendly staff front desk quick and good explanation. Room is nice room with condo type amenities, small fridge micro and stove. Bathroom nice design and overall good. One sink did not drain well. Balcony great views. Remember this place is big. The reef and cove are away from the main hotel and casino....

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2Thank Kevin R
Reviewed 4 weeks ago

Smiling at the staff elicited the response of "uh-huh" from one valet and a cold blank stare from another. The concierge, who was staring off into space when I approached her said she could not help me check in, did not smile, and merely pointed at the front desk staff. When I told my husband this, he laughed and agreed...

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Thank traveler1110505
Reviewed 4 weeks ago

We booked joining rooms with Ocean Views for our family of four. The rooms were magnificent and the view was great. I had a dream of the Bahama's being a magic natural environment where I could snorkel and explore and feel totally relaxed. Atlantis is the antithesis of that. Everything is geared towards the man made controlled activities of the...

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2Thank Martin O
New York City, New York
Reviewed 5 weeks ago

We love going to the Reef, practically every year, and it has become like a second home to us. The Reef has a Starbucks (doesn't take app or gift cards and is super expensive due to imports and British pound) and a small store for incidentals in the lobby. The bell and staff are very helpful. I do feel bad...

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1Thank Fan4Cal
New York City, New York
Reviewed 5 weeks ago

The Bahamians do not smile. They seem to be unhappy to work there also. The local people say nothing but keep on looking, checking out everyone and every body, they do not make eye contact either, which irritates me. Rooms are poorly designed, kids pool not heated, kids activities are spread through the 6 hotels in the property which is...

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Thank Ingrid Rheinlan... G
AtlantisBahamasTeam, Manager at The Reef Atlantis, Autograph Collection, responded to this review

Hi Ingrid Rheinlan… G, Thanks for choosing to spend your vacation at Atlantis. We are disappointed that your experience with us was not truly memorable and we will be sure to share your comments with our internal team as we look to maintain Atlantis at the highest standards for all of our guests. Should you choose to join us again,...

Reviewed 21 February 2017

We are staying in the Reef Atlantis and paid full price for an ocean view room. Turns out that odd numbered rooms face the harbor/city and you need to crane your neck out the balcony to see the ocean. At best this is a partial ocean view, but looking out the window, I see mostly an ugly parking lot and...

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5Thank Fof6
AtlantisBahamasTeam, Manager at The Reef Atlantis, Autograph Collection, responded to this review

Hi Christopher R, Thanks for bringing your experience at Atlantis to our attention. We take all feedback seriously and we would happy to speak with you regarding your situation. Can you please send us reservation information, phone number and email address to TripAdvisor@atlantisparadise.com so our team can contact you directly? We hope you will consider joining us again so that...

Chicago, IL, United States
Reviewed 16 February 2017

We recently took our two young kids (ages 1 and 4) to Atlantis and chose the Reef building. Our Ocean View Suite was beautiful and spacious and the grounds/pool at the shared Reef and Cove were beautiful. Our 4 year old participated in the sea squirts program, which she loved, and did the shallow water interaction with the dolphins. The...

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Thank DKandMICHE
AtlantisBahamasTeam, Manager at The Reef Atlantis, Autograph Collection, responded to this review

Hi DKandMICHE, We really enjoyed welcoming your family to Atlantis! It sounds like The Reef was the perfect choice for you and we are happy to hear that you had a great experience with our Sea Squirts program. For those reading this review, there is complimentary shuttle bus service available at each hotel entrance for all Atlantis guests. We hope...

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Amenities

Highlights
  • Beachfront
  • Pool
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Casino and Gambling
  • Golf Course
  • Tennis Court
  • Fitness Centre with Gym / Workout Room
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
  • Microwave
Internet
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Located directly on Paradise Beach, guests of The Reef Atlantis enjoy miles of white sand and ocean in their backyard with all the wonder and excitement of Atlantis on their front doorstep. The Reef features studios, one and two bedroom suites that offer all the conveniences of home with a full kitchen or kitchen area complete with linens, cookware, table settings, refrigerator and private balconies with water views. Guests of The Reef enjoy a semi-private pool, shared only with The Cove Atlantis and a Starbucks lounge. ... more   less 

Additional Information about The Reef Atlantis, Autograph Collection

Address: 1 Casino Drive, New Providence Island
Region: Caribbean > Bahamas > New Providence Island > Paradise Island
Price Range: $678 - $1,361 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — The Reef Atlantis, Autograph Collection 4.5*
Number of rooms: 497
Reservation Options:
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Also Known As:
The Reef Atlantis Hotel Paradise Island
Reef Atlantis Paradise Island
The Reef Atlantis, Autograph Collection Paradise Island, Bahamas
Hotel Style:
#1 Romantic Hotel in Paradise Island
#2 Spa Hotel in Paradise Island
#2 Luxury Hotel in Paradise Island
#2 Family Hotel in Paradise Island
#2 Casino Hotel in Paradise Island
#2 On the Beach Hotel in Paradise Island
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Questions & Answers

Here's what travellers have asked, with answers from The Reef Atlantis, Autograph Collection staff and other travellers.
71 questions
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Questions? Get answers from The Reef Atlantis, Autograph Collection staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“One improvement could be the comfort of the pullouts. Disney has great pullouts. These, not so much. ”
 of 5 bubbles nicolewhite1314, 21 Mar 2017 | Read review
“Take a taxi to fish fry. Awesome local food.”
 of 5 bubbles kylef583, 13 Mar 2017 | Read review
“Great for a small family of 3 or 4!”
 of 5 bubbles masrurm, 12 Mar 2017 | Read review
“Do your research. You are not going to get a deal at this property, but it is worth every penny you spend.”
 of 5 bubbles travelfamily20162016, 1 Mar 2017 | Read review
“Rooms facing the ocean are a little nicer than the rooms facing parking lot”
 of 5 bubbles IngridRheinlanderG, 23 Feb 2017 | Read review
5 of 5