The complex and rooms are nice. They are doing some construction work but it didn't disrupt my stay. The Lucaya Bay shopping complex is about 3 blocks away and has a few restaurants. Prices there are on the expensive side but you can deal with it for a few meals. While the staff at the hotel is good, food is expensive. You will be greeted by a completely empty refrigerator when you arrive at your room. How expensive can it be to put a few cold drinks in it for all patrons for the year? The answer is that is much less than the profits they would earn if I were to book just one 4 day stay, which won't be happening. To add insult to injury, the price of cold drinks in the cooler in the lobby is marked up 200%. In other words, they sell a 12oz can for $3. I wonder if there is a connection between these 2 policies. So if you are arriving in the evening, better come with your own food until you can get a lay of the land to avoid being held hostage by the hotel. A typical breakfast of eggs and bacon or sausage costs $20 in their restaurant. Better to skip them and walk down to the Zorba restaurant a few blocks away and pay $8 or $9. The room was nice but I had a problem with the AC. It cooled the room well but even if you set it at the highest temperature of 78 F, you would still be too cold. I had to unplug it in order to sleep. I also had an issue with the bed. They seem to use some awful smelling disinfectant on the mattress or in washing the linen that made it difficult to sleep. Maybe they can try a lavender smelling disinfectant instead. While the staff is good, apparently the management hasn't figured out that generosity (especially with small, relatively inexpensive things) goes a long way towards ensuring customer satisfaction. They better figure it out before other hotels come online in the area.…
A lovely stay as always! Stayed in a beautiful room right at the back of the property. The new bathrooms and dreamy beds - yum! The staff are always extraordinarily welcoming and accommodating. I am for sure, a confirmed repeat guest!
At Pelican Bay Hotel, having a reservation does not mean they hold a room for you. My family and I had spent a week on a boat and had our last night in the Bahamas booked at Pelican Bay hotel before flying out the next day. Our reservation was booked months in advance. We arrived earlier than check in and were told our room wasn’t ready. We decided to have lunch and enjoy the pool for a few hours before checking in. At 3pm when it was time to check in we were told they didn’t have a room for us!! We made this reservation 4 months prior. They finally admitted that they didn’t have a room for us, and that it was because they let guests who wanted to extend their stay have our room instead of letting us check in!!!! My family and I were completely shocked. Never in my life has someone not honored a RESERVATION!! The manager had nothing to say except a shoulder shrug and “sorry”!!! After the shock that we literally had no room to check in to, they told us they could drop us off at another property that they said was comparable to theirs. We were shuttled to a property 10 minutes away, that was not a hotel and the manager of the property had no idea why Pelican Bay sent us there!!! It was condominiums that were several miles away from everything, with no restaurants nearby, and KIDS WERE NOT ALLOWED!!!! Once again we were stranded! We had to pay a taxi driver to take us around searching for a last minute room. Taxis are expensive in the Bahamas, so it cost roughly $20 each time we had to go to a new hotel. By the third attempt we finally found a vacancy, but it was the worst hotel we have ever stayed in. The room smelled like an ashtray so we all smelled like cigarette butts getting on our flight the next day. I am still shocked that we had to spend our last night in the Bahamas like this because Pelican Bay would not honor our reservation and then stranded us basically on a island with very few options. I have traveled all over the world and have never experienced such terrible customer service. We were told by several of the other hotels’ front desk staff that we weren’t the only people that Pelican Bay had done this to, so it was not an isolated mistake.…
The grounds at Pelican Bay are very well-kept and nice and it's walkable to most things- a marketplace with some restaurants, a taxi stand, dive shop and the beach. As a note- most of the marketplace was closed as of April 2022 and the beach is lined with abandoned hotels leftover after a business pullout post-Dorian. That said, the restaurants around the hotel that were open are good and serve decently-priced Bahamian food. For a better beach experience, the ferry to Taino Beach runs hourly and we were able to use the beach chairs and pool free of charge and the ride over is nice and quick. The beds at the hotel are comfortable and stay is very relaxing. Breakfast is served on a 4th floor overlook of the marina. To get around the island it's cheaper to hire a driver or take a tour than to find someone at the taxi stand. We used Tryone and is prices are fair- 242.815.0555…
We parked our rental car in the Pelican Bay Hotel car park while we had a meal at a restaurant adjoining the hotel. We returned to our car at approx 8-30pm to find the battery absolutely dead. I locked up the car and went to the security office to advise them the car would be left there overnight and to ask them if they were able to call us a taxi. This was extremely stressful for us as it was our last day on the island the following day and we had to go for pre travel Covid tests etc.the young lady on the security gate advised me she would get a work colleague to jump start me, they tried with no success until it was discovered the problem was a bad connection to the battery. My wife age 74 and I age 77 wish to thank Pelican Bay hotel for having such great staff.
Enjoyed one night in Pelican Bay. Very comfortable, rooms were clean and fresh, staff were very welcoming. Breakfast in the hotel was excellent but didn't eat in the hotel otherwise. Bar facilities were good with plenty variety. If I'm ever back on Grand Bahama - that's the place for me.
Nice clean room. Friendly staff. The restaurant down by the pool was very good with a nice presentation. The only downfall was if you have a boat they do not allow overnight parking. You will have to dock at the yacht club and taxi over because the Lucaya Marina is closed. The Lucaya Market is in walking distance.
I stayed at pelican Bay before and I was happy to see that the hotel has been renovated. Two of the current buildings have been renovated and are being occupied and the suite building He’s currently undergoing renovations. My stay was great the rooms were very clean all the air-conditioning worked. There was a issue with water supply one day but that was because the city supply water had a broken pipe.
Stayed here during my birthday and had a nice stay. Considering the island suffered damages from Hurricane Dorian two years ago and repairs are still being done, the hotel, the grounds and staff are amazing. There are restaurants and shops in walking distance and a restaurant and bar on the resort grounds. The only negative thing is that the hot water in the shower takes about 10-15 minutes to heat up. Other than that our stay was perfect.
Stayed for 3 weeks. The staff were excellent even during this tough times. They were always friendly. Rooms were very clean. Had great stay. The food was also good. The prices were reasonable. I recommend staying here. It’s close to some nice beach’s and a very safe area