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Heritage Hotel Cameron Highlands

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Heritage Hotel Cameron Highlands
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570 Reviews from our TripAdvisor Community

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Showing 406: English reviews
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Subang Jaya, Malaysia
Reviewed 4 days ago NEWvia mobile

Had a good stay at this hotel. The location is good with shops nearby but distant enough from the hustle of the traffic. The room we had was quite spacious with a mini balcony. They even had an infant crib for our little 3 months old baby, which is to me a plus point in the whole family friendly hotel.

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Thank aziyanAzlan
Arnhem, The Netherlands
Reviewed 5 days ago NEWvia mobile

The Heritage Hotel in Tanah Rata. Once it must have been new, modern and you could smell the fresh paint. Well, that's all gone. Nowadays it's a hotel they should close for six months or so, strip it and rebuild it. Until then it's a bit to old, there are hairs in the shower that definitely weren't ours, the doors...

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Thank Jan F
Toronto, Canada
Reviewed 1 week ago via mobile

Underwhelmed visit to this hotel. We stayed 2 nights here and everything is rundown here. Dirty sheets. Dirty carpet. Hair on the bathroom floor. Rain water on some stairs. Refuse piled up near access to the garden. Mosquitoes abound in the lobby at night. NO WIFI IN ROOMS! And the wifi in the lobby is doggy at best.

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Thank redmirchee
Reviewed 1 week ago

We had triple room with balcony. Room was spacious and clean. Daily breakfast buffet choices were average. Internet available only in the lobby. Nice hotel location with great view from the balcony. Overall pleasant stay.

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Thank Marek N
Kuala Lumpur, Malaysia
Reviewed 3 weeks ago

Building / Landscape: Building architecture just nice and strategically located. Landscaping / gardening is not at their best. Apparently management didn't take care very well of their landscaping esp at the parking area. Room: We stayed at a room with no balcony but apparently other room with same rate, same bed (king size) have a balcony. Why? Room size, structure...

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Thank Norshahrizi N
Reviewed 12 February 2017 via mobile

Stayed there with family. As usual the room's was provided with 'natural' aircondition. Its clean n comfortable even with our two small kids . When entering the lobby during c.in, my eyes was 'tricled' by the snooker table at the corner of the lobby. Spent about half an hour playing it alone on the 2nd day. The concept my might...

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Thank sliceofhate
Theodora_Edward, Manager at Heritage Hotel Cameron Highlands, responded to this review

Dear Sir/Madam, Thank you for taking the time to write your comments during your recent stay at Heritage Hotel Cameron Highlands. Your valuable feedback is very much appreciated and we apologize that we did not meet your expectations. We were disappointed to learn of the shortcomings you experienced and rest assured that the issues highlighted are shared with the team,...

Reviewed 10 February 2017

We stayed as a couple for 3 nights at the Heritage Hotel, and overall took to the hotel as a good spot for exploring the Highlands with a bit of character, despite needing some upkeep. As many reviewers have already mentioned the hotel is a bit dated, however we quite liked this - the big, looming presence of the place...

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Thank Anoushka P
Singapore
Reviewed 1 February 2017

There were a lot of mixed reviews of the hotel but I decided to give this hotel a shot as it offers reasonable Quad room during the CNY period. The room I booked was big with 2 queen beds. The carpet looked dated but glad they provided disposable slippers as I would have tip toed around if they hadn't. Otherwise,...

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1Thank May-Tong
Theodora_Edward, Manager at Heritage Hotel Cameron Highlands, responded to this review

Dear Ms Tong, Thank you for taking the time to provide your feedback on your recent stay at Heritage Hotel Cameron Highlands. It is only through feedback such as yours that we are able to maintain and indeed, where necessary, improve upon the service that we provide to our valued guests and the product itself. We look forward to seeing...

Reviewed 1 February 2017 via mobile

We spend 3 nights at Heritage hotel and we're not impressed. The first room they gave us had the most horrible smell at cigarette smoke. Therefore, we after some hassle got a new room. The standard or the rooms and breakfast are ok, but noting more. The staff does Their best within the rigid regulations they have to follow (must...

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Thank Henrik V
Theodora_Edward, Manager at Heritage Hotel Cameron Highlands, responded to this review

Dear Mr Henrik, Thank you for taking the time to share your review on Trip Advisor. We apologise for the experience that did not meet your expectation. We have taken note of your comment and we sincerely regret for the unpleasant experience. Your feedback has been shared with our Housekeeping team and we have since conducted thorough checks and step...

London, United Kingdom
Reviewed 1 February 2017

We stayed here as we got a heavily discounted rate and it was worth this rate but if you pay the full price you would feel a bit cheated as the place is looking run down and in serious need of sprucing up to bring it into this century Pros - a nice quiet location overlooking Tanah Rata on the...

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Thank dockabros
Theodora_Edward, Manager at Heritage Hotel Cameron Highlands, responded to this review

Dear Mr/Ms Dockabros, Thank you for taking the time to provide your feedback on your recent stay at Heritage Hotel Cameron Highlands. It is only through feedback such as yours that we are able to maintain and indeed, where necessary, improve upon the service that we provide to our valued guests. Your constructive feedback has been channeled to our team...

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Amenities

Highlights
  • Room Service
  • Restaurant
  • Free Parking
  • Breakfast included
  • Bar/Lounge
About the property
  • Wheelchair Access
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
Internet
  • Public Wifi
Services
  • Room Service
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Self-Serve Laundry
  • Dry Cleaning
  • Concierge
  • Banquet Room
  • Conference Facilities
Official Description (provided by the hotel)
Heritage Hotel Cameron Highlands is a 238 room low rise tudor style boutique hotel situated on a hill in the town of Tanah Rata. Surrounded by elegantly sculptured gardens reminiscent of the Old English countryside set in a lush tropical rainforest as background, it is the prefect place to refresh, relax and rejuvenate from the concrete jungle of most cities. The hotel blends tradition with modern comfort for discerning travelers with personalized services from friendly staff. LOCATION The Hotel is ideally located at 1800 meters above sea levels surrounded by lush tropical forest with a birds eye view of the panoramic town of Tanag Rata. It is a 8 minute stroll to the town of Tanah Rata. ACCESSIBILITY We are easily accessible via the North-South Highway (trough Tapah exit),the Simpang Pulai new access road and the Gua Musang new access road. Three and a half hours drive from Kuala Lumpur or just one and a half hours drive from Ipoh city. Taxis and coaches are also available from all major cities within Malaysia to Cameron Highlands. GUEST ROOMS Our 238 rooms and suites were designed with your comfort in mind with rooms and suites ranging from 320 square feet to 860 square feet. With its sleek interiors, we have managed to include in a full range of amenities which include IDD, mini bar,LCD TV with inhouse movies, complimentary tea and coffee making facilities and attached private balcony. Our choice of rooms range from Superior (320 sq.Ft), deluxe (430 sq.Ft),to Deluxe Family Rooms. Our suites range from Superior Suites to Deluxe Suites and Presidential Suites. ... more   less 

Additional Information about Heritage Hotel Cameron Highlands

Address: Jalan Gereja, Tanah Rata 39000, Malaysia
Region: Malaysia > Pahang > Cameron Highlands > Tanah Rata
Price Range: $50 - $102 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Heritage Hotel Cameron Highlands 3*
Number of rooms: 238
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Also Known As:
Heritage Cameron Highlands
Heritage Hotel Cameron Highlands Tanah Rata
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Questions & Answers

Here's what travellers have asked, with answers from Heritage Hotel Cameron Highlands staff and other travellers.
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Philadelphia, Pennsylvania
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Questions? Get answers from Heritage Hotel Cameron Highlands staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Insist on New wing”
 of 5 bubbles Feds294201, 26 Jan 2017 | Read review
“The high floor is very good”
 of 5 bubbles siripornj434, 8 Jan 2017 | Read review
“Very Very Very important. Ask for room in new wing.”
 of 5 bubbles Asimtareen, 31 Dec 2016 | Read review
“4th floor over the gardens have a good view & sun all day if it's shining!”
 of 5 bubbles JanetR001, 16 Dec 2016 | Read review
“Higher floor.”
 of 5 bubbles ChelviGanesan, 9 Dec 2016 | Read review
5 of 5