Cameron Highlands Resort
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By the Golf Course, Tanah Rata 39000 Malaysia
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US$156
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Room & Suite (438)
Dining (297)
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About
#1 of 24 hotels in Tanah Rata
Location
Cleanliness
Service
Value
Travellers' Choice
Set amidst tea plantations and rolling hills, this boutique hideaway promises all the splendour, romance and nostalgia of Cameron Highlands’ grand colonial heritage.Tall French doors, timber-beamed ceilings and plantation shutters add colonial charm and a touch of nostalgia to our rooms.Enjoy a refreshing round of golf, a pink-cheeked ramble along jungle trails, or a leisurely walk through tea plantations and strawberry farms. To recover, you can have a cup of tea in the drawing room, or a tea bath at the Spa Village, or you may simply choose to spend the day curled up with a good book by the fireplace.Cameron Highlands Resort is situated on the largest hill retreat in Malaysia, surrounded by breathtaking scenery, lush greenery, rolling hills and Tudor-styled cottages. The luxurious boutique Resort features 56 beautifully-appointed rooms and suites, and fronts Cameron Highlands' 18-hole golf course. It also houses the third wellness centre of the award-winning Spa Village group, which offers exotic treatments focusing on the healing and restorative properties of tea. Located in the state of Pahang, approximately 200 kilometres north of Kuala Lumpur, Cameron Highlands is a beautiful holiday destination and the only place where you can find tea plantations and strawberries in Malaysia. At about 1,500 metres above sea level, it is the highest area on the mainland and enjoys a cool climate and fresh air, with temperatures ranging between 15° and 25° Celsius. Much of the character of the highlands remains unchanged since colonial times. It is endearingly known to some as the 'little corner of England in Asia'. The cool climate on the picturesque plateau and its surrounding hills and forest make this a popular retreat for golfing, jungle trekking and exploration of the many plantations and gardens. Cameron Highlands Resort is ideal all year round for families, honeymooners and holidaymakers out to satiate their appetites for trails, tales and tradition.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Bar / lounge
Golf course
Car hire
Business Centre with Internet Access
Conference facilities
Parking
Wifi
Fitness / spa changing rooms
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary instant cofffee
Special diet menus
Taxi service
Banquet room
Meeting rooms
Spa
Facial treatments
Foot massage
Full body massage
Massage
24-hour security
Baggage storage
Concierge
Gift shop
Non-smoking hotel
Shops
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Bathrobes
Desk
Housekeeping
Private balcony
Safe
Coffee / tea maker
Flatscreen TV
Bath / shower
Telephone
Bottled water
Wake-up service / alarm clock
Minibar
Hair dryer
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Historic Hotel
Family Resort
Languages Spoken
English, Chinese, Malay
Location
Full view
68Somewhat walkable
Grade: 68 out of 100
20Restaurantswithin 1 km
4Attractionswithin 1 km
Contact
By the Golf Course, Tanah Rata 39000 Malaysia
Getting there
Car HireSee all Tanah Rata car hire
1893Reviews51Q+A100Room tips
Reviews
Traveller rating
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Popular mentions
This is the best hotel/accommodation anywhere in the Highlands. To start with, the service is exceptional. They really do care for you from the moment you set foot till the day you check out. On the day of my arrival, check in was seamless, while the room (and the whole resort) has a very luxury colonial ambience that is very calming. There’s a quiet reading room with a fireplace and the Jim Thompson tea room that doubles up as a cosy lounge. The room channels the same feel with sufficient amenities, including a coffee machine that produces vaguely coffee flavoured water. There are also earplugs to help with traffic noise and a book about the diverse history of the place. The dinner menu was delicious, but not enough to justify its hefty price. The tender duck breast, flaky baramundi, and tomato tarte tartin were the highlights. The spaghetti, however, was preboiled and refrigerated, which made for an underwhelming dish. The next day, in the afternoon, the high tea is satisfactory. RM75 gives you 2 good scones with chocolate sauce and an incredibly sweet strawberry jam, 2 A grade strawberries, 4 simple sandwiches, a strawberry trifle, a small piece of brownie, a lemon curd tart and choice of coffee or tea. Meanwhile, for breakfast, almost all the menu items are well-executed, but don’t order the sambal cheese toast, as the flavours of the toast and curry do not match. The pastry was also not up to standard. On the first night, my family and I were invited to light the fireplace, which was an invaluable experience. Free strawberry juice was offered alongside, perfect for relaxing in the reading lounge. Overall, the trip lived up to YTL standards. The only major downside was that the food was overpriced for its quality. On the contrary, the staff are experienced and friendly. Cameron Highlands Resort should definitely be on the radar for a nice stay in Cameron.…
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Date of stay: October 2021
Value
Cleanliness
Service
Room Tip: All rooms face the main road, so there’s no escaping traffic noise.
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Helpful
I was displeased with the whole experience and I want to share this to whoever who is planning to book any travel with YTL travel, please think twice or take a necessary precaution else you will land into a scam from such a big organisation who doesn’t honour their words and at the end of the day you are being billed for a large sum and did not get the service/stay you paid for. Last year my husband and I had a very pleasant experience from our stay at YTL Pangkor Laut Resort. So we decided to plan a stay with YTL Cameron Highlands Resort, during our short business visit. However, this round of experience especially with the YTL travel center was disheartening and has ruined the positive experience we had from our stay a year ago. We would think twice before booking a stay with them again, if ever. Below are the events that unfolded over the past few months and I wish that someone from YTL Leader/Owner investigate this further and not to shut your consumer by just hearing the fake information provided by their internal management (Mr Peter Wong/Director of YTL Travel Centre) and provide a credit which has no use to consumer anymore as the pandemic situation is not doing any better in Malaysia. *March 5, 2021* Made an online reservation and paid for 3 nights (March 21-24, 2021) stay at Cameron Highlands Resort. Side note: We were already in Cameron Highlands 3 days before, as I had a business meeting over at a different hotel (which we initially stay at). *March 18, 2021* While I was already in Cameron Highlands, we received a phone call from YTL travel center, notifying us that the hotel is closed to the dates we have booked for. An option was given for us to reschedule our stay with them. This was very frustrating for us as we had to make a booking with another hotel for our stay there. We tried to explain that we were not informed about the closure of their hotel and that they had no indication on their booking page that their resort was closed on the dates we wanted. As we did not receive the service we paid for, we requested a refund but were denied through their YTL travel agents. *March 19, 2021* After several rounds of calls to the YTL travel center, we were finally redirected to their Director, Peter Wong. He was courteous enough to give us a call. Initially, Peter offered the same option to rebook our stay with them at any other of the YTL hotels which would be valid until December 2021. After explaining that my husband was only in the country for a few months and will not be able to benefit from their offer (given the unstable pandemic restrictions), he agreed to process the refund to us but said that it would take some time. We agreed to wait. *April 17, 2021* After a month of wait, our payment was not recredited. My husband contacted Peter again to follow up on the situation. He replied that he did not know what happened to the form which he submitted to his auditor, and have resubmitted it again. We thanked him and continued to be patient. *May 19, 2021* After waiting two months, I received an email from YTL Hotels stating that our refund has been rejected and was again offered to rebook a stay with them at another date. My husband tried contacted Peter to check what was happening to our agreed refund, he mentioned that his Senior VP (Luke Hurford) rejected our refund process. We fully understand and respect if YTL Hotels have a no refund policy if we made a reservation and the resort was open for business, but in this case, the hotel ALLOWED us to book on the dates we wanted knowing that their resort would be CLOSED without any information on their website on their closure. This is a matter of integrity and we are now their captive customers. If there is anyone you could speak to to help us retrieve our refund we would be truly grateful. We also hope that our disappointing encounter would shed some light on how their customer relation operations can improve. Below are the reservation details. *Confirmation Number: XXXXXXX* Book Date: March 5, 2021 Arrival: March 21, 2021 Departure: March 24, 2021 Total Stay: 3 Night(s) Room Type: Deluxe Room King Total Charge: MYR 2,432.52…
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Date of stay: March 2021Trip type: Travelled on business
1 Helpful vote1 Repost
Helpful
Response from Wayne Lee, Other at Cameron Highlands Resort
Responded 31 May 2021
Dear Candy Yau, Thank you for sharing your feedback and for reaching out. I am sorry to hear you had a negative experience with us. I regret and apologize for the inconvenience caused from the inability to accommodate you at Cameron Highlands Resort back in March as the resort was closed. I wish to clarify the situation with regards to the closure of Cameron Highlands Resort. At the time of your booking on 5 March, Cameron Highlands Resort was scheduled to be opened for business during your intended dates of stay from 21 to 24 March. We were looking forward to welcoming you as much as you were looking forward to staying with us. However, on 16 March the Government announced that the Conditional Movement Control Order and nationwide interstate travel ban will be extended for a further two weeks which directly impacts our operations and meant that our resort will remain closed. We strictly abide by the standard operating procedures imposed by the Government and we regret any inconveniences caused to our guests during these unprecedented times. With the option to change your booking dates and stay at any of our resorts or city hotels, we hope to have the opportunity to welcome you and your husband in the not too distant future. Please feel free to contact me directly, and I will help you with the arrangements. I hope this clarifies the matter and again, thank you for reaching out and for your feedback; we appreciate each one as they really help us improve. Kind regards, Wayne Lee Vice President of Resort Operations
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We stayed during the new year eve and honestly we didn’t want to check out from that amazing place.. Before we even arrive we were communicated and welcomed by the FOM ms. Lee so she can ensured our arrival is smooth.. upon arrival to the hotel and there she was Ms lee at the entrance to welcome us. After the check in she did the extra mile to check on our arrangement for today and she organised our afternoon tea and also order our dinner for the day.. she arranged our new year eve and our stay memorable. 2nd day again ms lee was there to great us on the morning and check on our plan for the day.. same also on our last day as she extended a late check out and lunch to the room before we leave to KL. Honestly we are out of words to describe what ms lee did for us and indeed left a big impact to our stay and our experience.. the only things I say is the hotel so lucky to have her there and we promised to come back again just to visit her. Keep it up. Special mention to sashi (F&B and Ms.Kath and rest of the F&B team) thank you for making our stay memorable. Till next time please stay safe.…
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Date of stay: January 2021Trip type: Travelled as a couple
2 Helpful votes
Helpful
Response from Dashni Rive Chandram, General Manager at Cameron Highlands Resort
Responded 22 Jan 2021
Dear umiala, Greetings from all of us at Cameron Highlands Resort. Thank you for choosing to stay with us and for taking the time to write this beautiful review about your recent stay with us. It was such a great pleasure to read your kind words about Min Lee our Front Office Manager who I must say is truly a star. Also, I am delighted to see that Min Lee have made such a positive impression and delivered an incredible experience during your stay. I will certainly share your review with the team especially with Min Lee, Sashi and Ms Kath who will be very pleased to see that they have assisted in making your stay a joyful experience. Thank you once again for choosing to stay with us and we look forward to welcoming you back for more memorable moments. Best regards, Dashni Rive Chandram Executive Assistant Manager
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We have stayed in this resort several times, which itself speaks out that we are happy with it. Few things stand out for this resort which makes us to come back every time we visit Cameron. Firstly, the service and the hospitality is worth mentioning; all the staffs are very helpful and polite and I would like to specifically mention about Ravi and Phyo, they are highly professional and dedicated. Secondly, the Jim Thomson lounge is a special attraction; if you choose to stay here dont miss the afternoon hightea in this lounge. Also the location of the resort is quite good as it faces the golf course and within reasonable distance of the popular landmarks. The rooms are spacious and deco is charming. Hence, it is our favorite and consistent choice to stay in Cameron.
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Date of stay: January 2021Trip type: Travelled with family
Helpful
Response from Dashni Rive Chandram, General Manager at Cameron Highlands Resort
Responded 8 Jan 2021
Dear Gargi2014, Thank you very much for taking the time to write such a nice review about your stay with us in Cameron Highlands Resort. We are delighted to see that our team, facilities, services and location made such a positive impression and delivered an incredible experience during your stay. I will certainly share your review with the team especially to Ravi and Phyo who will be very pleased to read this as they do take pride in what they do and would be truly motivated to hear that all of their gestures and care are appreciated by our guests. Thank you once again for choosing to stay with us and we look forward to welcoming you back for more memorable moments. Best regards, Dashni Rive Chandram Executive Assistant Manager
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Our overall stay was pleasant yet a little underwhelmed. This is due to the mediocre state of the hotel. Cleanliness in the bar area was not the best as well. Our greatest disappointment was the gift store. We were looking forward to some resort shopping but the store was closed. The opening hours were simply too short. Our intention was to purchase something from Cameron Highlands Resort as a keepsake but ended up not being able to buy anything as the store was closed! The only positive side is the great staff and their service. They were extremely polite.
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Date of stay: December 2020
Location
Service
Sleep Quality
Helpful
Response from Dashni Rive Chandram, General Manager at Cameron Highlands Resort
Responded 29 Dec 2020
Dear 529cindit, Greetings from all of us at Cameron Highlands Resort. Thank you for choosing to stay with us and for taking the time to share your feedback. We treasure both your positive feedback and constructive criticism. We are committed to constantly improve our guest experience and we will address the shortcomings for a better future experience moving forward. We will be looking forward to have another opportunity to serve you better if your journey ever brings you back in Cameron Highlands again. Best regards, Dashni Rive Chandram Executive Assistant Manager
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PRICE RANGE
US$97 - US$199 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
cameron highlands hotel tanah rata, cameron highlands resort
LOCATION
MalaysiaPahangCameron HighlandsTanah Rata
NUMBER OF ROOMS
56
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Claim Your Listing Frequently Asked Questions about Cameron Highlands Resort
Which popular attractions are close to Cameron Highlands Resort?
Nearby attractions include Cameron Highlands Jungle Trail No. 1 (0.9 km), Gunung Brinchang (0.6 km), and Brinchang Night Market (0.7 km).
What are some of the property amenities at Cameron Highlands Resort?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Cameron Highlands Resort?
Top room amenities include a minibar, a flat screen TV, and a desk.
What food & drink options are available at Cameron Highlands Resort?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Cameron Highlands Resort?
Yes, free parking is available to guests.
What are some restaurants close to Cameron Highlands Resort?
Conveniently located restaurants include MR. AISU, Gonbei, and The Smokehouse Hotel & Restaurant.
Are there opportunities to exercise at Cameron Highlands Resort?
Yes, guests have access to a fitness centre and locker rooms available in the fitness centre during their stay.
Are any cleaning services offered at Cameron Highlands Resort?
Yes, dry cleaning and laundry service are offered to guests.
Does Cameron Highlands Resort offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Cameron Highlands Resort?
The staff speaks multiple languages, including English, Chinese, and Malay.
Does Cameron Highlands Resort have any great views?
Yes, guests often enjoy the mountain view available here.