booked a holiday for a few days at Phranang Place in AO Nang beach before the outbreak of the Corona virus.We have to cancelled the reservation because of the world wide lock down.We tried to contact the hotel thru booking.com with no success.I also phone the hotel twice and send about 6 emails.They just ignore all emails and don't feel anything for there guests.My advise is to stay far away from this place and look for another place with more integrity.
For Thailand standards this is a very good hotel. It is clean and comfortable, located close to the beach and the stuff is polite and friendly. It also has a small pool outside. We stayed here for 2 nights and had a good time.
* Need to start by saying: spend your money elsewhere. Super expensive (maybe the time of the year when I went - around 2,800 baht per night) but totally not worth it. A RIP-OFF. Maybe reason why there's no free cancellation, when there's free cancellation in almost every other hotel * Cleanliness: dirty. They don't dust the shelves nor do they clean mirrors in the bathroom (this is upon arrival, not after first night btw) * Rooms: not clean; super basic; towels aren't the newest ones; with ANTS -- terrible :( * Breakfast: good range of options but not the tastier. There are ants where the pastries and fruits are, so watch out for this. Breakfast is form 7 to 10.30. By 10am they start clearing the tables and by 10.15 asking if you'll eat more or else they'll remove the food. Not acceptable considering price paid, * Staff: friendly. The only person who can give directions and advice to a tourist is who I think is the owner... the other people have 0 idea unless you book a cab with them :( * Hotel: there's a new part and an old one. A friend stayed in the old one after me. 4 floors by stairs, very old. Please stop ripping people off. I won't come back when in Ao Nang.…
I have booked in Agoda a “Superior Mountain View” room, but instead they gave me a different room without even a balcony which it has in “Superior Mountain View” room. I have brought this matter to the receptionist, but she gave me excuses that the room that i have booked doesn’t have queen size bed.. etc. Aside from that matter, the room that i have stayed in was clean, spacious and nice. The staff were friendly and the place is just about 10-15 minutes away to the beach by foot. Not to forget to mention that the place has it’s own swimming pool at the back, but the water is quite salty.
We've stayed in the hotel for some days in February, and was okay. The room was big and the balcony as well. The hotel is very well located! Next to the beach, supermarkets, restaurants, bars and it's 30/40 minutes away from the airport.