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City Express Tijuana Rio

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219 Reviews from our TripAdvisor Community

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Showing 39: English reviews
Los Angeles, California
Reviewed 9 July 2016

Overall the hotel is great, great breakfast and clean rooms. But this last time I stayed I found a used soap in the shower, the toilet was clogged had to have one their porters come to the room twice to unclog. I also think that it's time for them to change the mattresses.

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Helpful?
Thank 704luis
Mexico City, Mexico
Reviewed 28 May 2016 via mobile

We stayed there over one quiet Sunday-Monday night. The room appeared to be relatively small, but with almost all necessaties (no shampoo and face towels though) and very clean. Next to the lobby a machine with a hot water and coffee is available 24 hours per day, the working microwave oven is helpful too. The breakfasts are allright (please, try...

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Helpful?
Thank _MexicAnna_Mex
Owosso, Michigan
Reviewed 10 May 2016

I've stayed at City Express Tijuana Rio twice during 2015 and 2016 for a total of over forty nights. The hotel is impeccably clean, safe, and the entire staff, including security, front desk personnel, management, housekeeping, etc., is happy, very friendly, very attentive and very professional. I won't mention any names because absolutely everyone had a great, standout personality and...

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Thank ShafferFox9812NL
Alan T, Guest Relations Manager at City Express Tijuana Rio, responded to this review

Dear ShafferFox9812NL, Thank you for sharing your valuable comments with the tripadvisor community over your forty nights with us,We’re delighted to know you thoroughly enjoyed your stay, namely due to the excellent service offered by all the colleagues. We’re also glad to know that your comments encourage us to continue providing the best of us. At Hoteles City your needs...

Los Angeles, California
Reviewed 13 February 2016

I stayed in this hotel a couple of months ago, i was very disappointed, rude staff, the place didn't have a corkscrew for a bottle of wine a purchase, don't be fooled by their overwhelming advertisement in TJ, look into "hotel real del rio" down the street, much cheaper, better staff, and rooms! ps, i'm guess-estimating on month i stayed...

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1Thank cdoming4
Reviewed 21 December 2015 via mobile

This hotel has everything we needed. The location is great, the price moderate, it's CLEAN, new, the beds won't seem like much but they're comfy.! And you can always ask for extra pillows and blankets.. And the complimentary breakfast is a plus.. We always stay here when we need to. Este hotel Es una muy buena opción, está bien ubicado,...

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Helpful?
Thank Rosalbacg87
marlen c, Guest Relations Manager at City Express Tijuana Rio, responded to this review
Google Translation

Estimada Rosalbacg87, Gracias por compartir sus valiosos comentarios en la comunidad tripadvisor, es para nosotros un placer el que nos...

San Diego, California
Reviewed 14 December 2015

We chose this hotel as a result of a over-booked flight on Aeromexico from Tijuana to Mexico City. As we were standby, the airlines was not obligated to put us up overnight. We paid about $65 (about $10-15 over the cost for pre-booked hotel rooms of equal or better quality elsewhere in the Zona Rio section of Tijuana) for a...

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Helpful?
Thank SanDiegoGuy1
marlen c, Guest Relations Manager at City Express Tijuana Rio, responded to this review

Dear SanDiegoGuy1, Firstly thank you for your custom and valuable feedback. Please accept my sincere apologies for the inconveniences you were put through, corrective measures have been put in place to avoid reoccurrence. Thank you for taking the time to voice your concerns. It is through such communication that we are given an opportunity to evaluate our performance, and focus...

Mexico City, Distrito Federal, Mexico
Reviewed 9 December 2015

The brand name should mean quality and service, yet this hotel lacks both. The front desk was understaffed and the employees behind it just didn't give a damn about the clients trying to check in. They kept me in line for over 20 minutes, for no good reason, as one was arguing with a client and the other ruffling through...

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Helpful?
Thank Zorzidad
marlen c, Guest Relations Manager at City Express Tijuana Rio, responded to this review

Dear Zorzidad, Firstly thank you for your custom and valuable feedback. Please accept my sincere apologies for the inconveniences you were put through, corrective measures have been put in place to avoid reocurrence. Thank you for taking the time to voice your concerns. It is through such communication that we are given an opportunity to evaluate our performance, and focus...

Reviewed 3 December 2015 via mobile

Hotel que no corresponde al precio y pésimo servicio. Un hotel de 2 estrellas en general. No tuve agua caliente y había una fuga en mi habitación. Agua tibia, check in siempre tardado y sin suficiente personal. Poco amables y poco servicio al cliente. Habitaciones en mal estado general. Too expensive for the poor costumer service they give. No hot...

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Helpful?
Thank M E Martínez C
marlen c, Guest Relations Manager at City Express Tijuana Rio, responded to this review
Google Translation

Estimado M E Martinez, Anteponiendo una sincera disculpa por los inconvenientes vividos durante su estancia y agradeciendo haberse tomado el...

Minneapolis, Minnesota
Reviewed 23 July 2015 via mobile

I stayed for one night and as a foreign traveler to Mexico I found this place as unwelcoming. First of all when you walk in the whole first floor reception area was under construction. There also was a langage barrier. The room was really small but I didn't care it was just me. I'm not sure if it's a Mexico...

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Helpful?
Thank Mexicohopper1
marlen c, Guest Relations Manager at City Express Tijuana Rio, responded to this review

Dear Customer First I want to apologize for any inconvenience during your stay, relating to the incident with housekeeping, as this helps us identify our areas of opportunity and work on them. For this reason we have taken steps to our Housekeeper and maintenance, who will be working on better training and meet the quality standards Hotels City. I hope...

Seattle,wa
Reviewed 27 May 2015

We were in TJ to visit some family and needed a place to sleep basically. This hotel is awesome for that. Don't expect anything fancy, just a bed, small TV and its clean. Location is awesome, close to the Plaza Rio Mall, restaurants, bars and trendy Paseo de los Heroes street. Walking distance to all of these, and a 5...

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1Thank Goosetavo
marlen c, Guest Relations Manager at City Express Tijuana Rio, responded to this review

Dear Guest Thank you for contacting City Express Tijuana Rio, for us it was a pleasure to make you feel like home and live the experience to stay with us. It is pleasurable to know that the hotel accomplished with your High expectative. Thank you for your comments and we hope to see you soon

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
  • Room Service
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Free Parking
  • Breakfast included
  • Dry Cleaning
  • Laundry Service
  • Conference Facilities
  • Shuttle Bus Service
  • Room Service
  • Airport Transportation
  • Meeting Rooms
  • Business Centre with Internet Access
Official Description (provided by the hotel)
Located in the Rio Zone and the main shopping and financial centers of the city. ... more   less 

Additional Information about City Express Tijuana Rio

Address: Dr. Atl 6, Zona Rio, Tijuana 22010, Mexico
Region: Mexico > Baja California > Baja California Norte > Tijuana
Price Range: $100 - $174 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — City Express Tijuana Rio 2.5*
Number of rooms: 131
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Also Known As:
City Express Tijuana Rio Hotel Tijuana
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Questions & Answers

Here's what travellers have asked, with answers from City Express Tijuana Rio staff and other travellers.
3 questions
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Questions? Get answers from City Express Tijuana Rio staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for room that does not have a gap between the air conditioner/heater and its wall housing.”
 of 5 bubbles SanDiegoGuy1, 14 Dec 2015 | Read review
“Any other hotel would do.”
 of 5 bubbles Zorzidad, 9 Dec 2015 | Read review
“Zona Río is noisy, request upper floor levels if you can.”
 of 5 bubbles RobMacSoFL, 19 Feb 2015 | Read review
“Choose a room on the highest floor to avoid hearing footsteps in the early morning, as this hotel is mainly used by business travelers.”
 of 5 bubbles Laralalaaa, 19 May 2014 | Read review
“Read the reviews before you book. For longer-term stays, call the hotel directly and see if you can work a price reduction.”
 of 5 bubbles LeighK431, 26 Mar 2012 | Read review
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