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Hacienda del Rio

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Hacienda del Rio
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105 Reviews from our TripAdvisor Community

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Showing 63: English reviews
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Reviewed 2 weeks ago via mobile

It is not a fancy hotel, but if you want value vs price, this is one of the best places in Tijuana. Has a nice pool, thr Restaurant is very good for breakfast. If you are looking for a reasonable, clean and a great location, this is it!! It is a reliable, clean with a local feeling!

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Helpful?
Thank David R
Baja Inn H, Director General at Hacienda del Rio, responded to this review

Dear David R Thanks for your comment, one of the things we value most is the opinion of our guests, therefore we are very happy knowing that you enjoyed your stay at our Hotel. Best regards

Reviewed 3 weeks ago

location is good, close to everything. rooms are really clean. friendly people in reception. the employees for maintenance and housekeeping where having a very loud conversation out side my room at 7 am

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Thank Tania B
Baja Inn H, Director General at Hacienda del Rio, responded to this review

Dear Tania First i want to offer an apologize for the inconvenience with our employees they know about do not make noise in the corridors. Second, thank you for your positive comments. I hope enjoyed your stay. Sincerely.

Las Vegas, Nevada
Reviewed 5 weeks ago

Spent one night here. Room is fairly nice looks light very recently remodeled. Located in a nice area of Tijuana WITH PLENTY OF GOOD RESTAURANTS AROUND. Uber was always available and about 1 10 minute drive to airport. The only reason I could not give it more stars was the fact the the exterior felt like an old motel 6...

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Thank c21cano
Baja Inn H, Director General at Hacienda del Rio, responded to this review

Thanks for your feedback Let me inform you than we have security 24 hours and we have a strict control with the access to our property. In any case, we inform you that we will take your comments, which will undoubtedly help us to improve the service we provide to our clients every day. regards

riverton,utah
Reviewed 18 January 2017 via mobile

You must always remind yourself that this is mexico, this is tijuana and it is relatively a very inexpensive room. Only 2 channels are in English , water pressure is light and Luke warm. Beds are firm and comfortable. Good pillows. Clean. Can't beat it for the price. But it's not the ritz or the wynn. Will stay here again....

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1Thank cannonater
Baja Inn H, Director General at Hacienda del Rio, responded to this review

Dear guest Thank you very much for your comments, for Baja Inn hotels it is a pleasure to offer our services, it is our main motivation to make your stay a pleasant one. I offer you an apology if you had any inconvenience due to outside noise, unfortunately it is a weakness for our hotel and it is out of...

Reviewed 2 January 2017

Very good hotel and very helpful customer service.The interior of the room was amazing and it was very comfortable. We would definitely stay with them again. If you need a taxi, they are more than willing to help and make sure you are well taken care of even if you are away from the hotel.

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Helpful?
Thank David D
Baja Inn H, Director General at Hacienda del Rio, responded to this review

Dear David D Thanks for staying with us, we work hard to make our guests happy and appreciate your positive feedback. Hope to have the opportunity to have you with us again soon. Regards!

Reviewed 21 November 2016 via mobile

Nice and spacious clean rooms and very welcoming front desk and bell men. They have good security makes you feel safe. They have a lot of business and family travelers that stay. We would definitely stay again!

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Thank efrain m
Baja Inn H, Director General at Hacienda del Rio, responded to this review

Dear Efrain thanks for your comments we hope you comeback soon to stay with us again. regards!!!

Houston, United States
Reviewed 16 November 2016 via mobile

We booked two rooms for customers of ours. They gave our customers very hard time at check in. The last one even though she arrived at 1 am in the morning decided to go to another hotel. We booked the hotel thru a third party. They wanted to see the card we reserved the rooms with. Our client offered to...

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Thank Jose H
Baja Inn H, Director General at Hacienda del Rio, responded to this review

Thank you for your feedback. I apologize for any inconvenience that you had, our mission is to provide the best service and quality to our guest, your detailed comments are appreciated and help us to improve our service. we hope to have the oportunity to have you again with us again soon.

Reviewed 13 November 2016

There is ZERO customer service. They are perfectly fine making you wait, I had to wait over 40 minutes to get a room after having paid for it! They are unprofessional, unfriendly and I would not stay ever again. There are other hotels in the area other more reliable and professional options!

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Thank Jose D
Baja Inn H, Director General at Hacienda del Rio, responded to this review

thank you for your feedback, I apologize for any inconvenience that you had during your check in. Our mission is to provide a good service, and we dont want you to have a bad image of our service. We hope to have the opportunity to have you again with us and show you that we have a good service. regards

Los Angeles, California
Reviewed 20 October 2016

Enjoy ourselves every time we visit Mexico rooms are always nice and organized clean and ppl are nice has a restaurant on site so that is nice the pool is nice and warm too. Always nice dental service around the coner movies is close by in mall.

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Thank vargas_sylvia
Baja Inn H, Director General at Hacienda del Rio, responded to this review

Dear Sylvia Thanks for staying with us, we work hard to make our guests happy and appreciate your positive feedback. Hope to have the opportunity to have you with us again soon.

Tucson
Reviewed 20 October 2016

Hacienda Del Rio Stay: 10/2/16-10/8/16 Room 121 Significantly improved! NOTE: I tried 3 times to talk with GM Espinoza before releasing this evaluation of my most recent stay. No luck. Well, some good news-the construction is finished and it looks like a quality job, so that is comforting. The hotel now meets business standards for accommodations. General Manager: Lidia Espioza...

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Helpful?
Thank Ted B
Baja Inn H, Director General at Hacienda del Rio, responded to this review

Dear guest Thank you for your feedback. I apologize for any inconvenience that you had during your stay. We will consider your comments to improve our service to avoid such problems. We hope to have the opportunity to have you again with us soon!

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Restaurant
  • Room Service
  • Bar/Lounge
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Free Parking
  • Concierge
  • Multilingual Staff
  • Shuttle Bus Service
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
Official Description (provided by the hotel)
With the best location in the commercial, financial and business district of the city. Just five minutes from the international border and 15 minutes from the airport . Close to banks , hospitals , cinemas, dining district , Centro Cultural Tijuana and everything you need to enjoy your stay . ... more   less 

Additional Information about Hacienda del Rio

Address: Blvd Rodolfo Sanchez Taboada 1606 | Zona Rio, Tijuana 22420, Mexico
Region: Mexico > Baja California > Baja California Norte > Tijuana
Price Range: $95 - $127 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hacienda del Rio 3.5*
Number of rooms: 131
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Also Known As:
Hacienda Del Rio Tijuana
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Questions & Answers

Here's what travellers have asked, with answers from Hacienda del Rio staff and other travellers.
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Questions? Get answers from Hacienda del Rio staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Stay on 3rd (top) floor to avoid noise from the room overhead and back of the hotel away from the main street.”
 of 5 bubbles tedb275, 19 Oct 2016 | Read review
“Ask for a remodel room not sure if all the rooms are”
 of 5 bubbles TLzuniga, 4 Aug 2016 | Read review
“Away from east side.”
 of 5 bubbles WestForkZee, 22 Jun 2016 | Read review
“Do not stay here. It is way too loud.”
 of 5 bubbles 324erikm, 20 Apr 2016 | Read review
“mop the floors, fix your toilets, and monitor people walking around making noise. I wont be coming back so I could care less.”
 of 5 bubbles jenother, 19 Mar 2016 | Read review
5 of 5