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Palacio Azteca Hotel

Hotels.comUS$82*
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11/06/2017 12/06/2017
1 room 2 adults 0 children
US$139*
US$82*
US$84*
US$139*
US$82*
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Palacio Azteca Hotel
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188 Reviews from our TripAdvisor Community

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Showing 116: English reviews
Mexico City, Mexico
Reviewed 26 October 2015

I spent one night at the "Palacio Azteca" while travelling on business. The hotel itself is old, but it appears they are doing a great effort to renovate it. During my stay, the place smelled like paint and 2 out of 3 elevators where out of service, but I didn't mind, this needs to happen in order for renovations to...

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Helpful?
1Thank sab_arredondo
Alex M, Gerente at Palacio Azteca Hotel, responded to this review

Dear Guest, thank you very much for enabling us to receive, you are absolutely right, we strive to maintain the best possible facilities, gladly I report already operating two new elevators and is changing the third, in a few weeks we will be premiering. Our value added services include beneficial that really impact our guest in the economy as airport...

Los Angeles, California
Reviewed 23 October 2015

Personally, the stories I've heard of TJ are not very pleasant. My friends and I visited specifically for the nightlife and food, so i didn't really expect much from a hotel. However when i arrived to Palacio Azteca Hotel i was very Surprised. I've been to this hotel twice now and not once have I been disappointed. Easy Check In....

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Helpful?
Thank dyanekp
Alex M, Gerente at Palacio Azteca Hotel, responded to this review

Dear guest, the staff working at Hotel Palacio Azteca thank you very much your comments, we continue to work to ensure excellent quality of our service and maintain fair prices.Also much we appreciate your business and look forward to receive it again very soon. Sincerely, Alex Montes, Manager

San Diego, CA
Reviewed 19 October 2015

We needed a hotel for one night that was centrally located, easy to get too via taxi and affordable. Palacio Azteca did not disappoint. It was a quick and easy taxi ride from the border. Once we were there we easily checked in and was taken up to our room by a very friendly and informative bellman. The room was...

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Helpful?
1Thank CaribDiegan
Alex M, Gerente at Palacio Azteca Hotel, responded to this review

Dear guest, all staff working at Palacio Azteca Hotel appreciate your preference and comments. We are pleased to know that they have been happy with the service we provide and we are committed to continue improving it. We hope to soon have the chance to meet them. Sincerely, Alex Montes, Manager

Auckland Region, New Zealand
Reviewed 13 October 2015

I was visiting for a dental treatment that was to need a 6 day visit. I chose this hotel because it had free high speed internet, a pool and a fitness centre. It looked nice in the pictures and although the reviews were mixed, the hotel responded to complaints nicely, and I though it would be ok. Firstly - I...

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Helpful?
2Thank Jacqui B
PalacioAzteca, Gerente at Palacio Azteca Hotel, responded to this review

Dear guest, Thank you for your kind comments about Ixchel Restaurant, our staff, and the appearance of our property. Thank you as well for taking time to point out areas of concern; we take your input very seriously and are addressing each of the items you mention. Our policy definitely allows for you to leave an open credit card and...

Reviewed 29 September 2015 via mobile

The hotel itself is great and most of the staff is super friendly the pool area is nice and mixes with the restaurant attached to it with outside seating the bar agave inside the hotel was nice and the bartender Daniel was awesome the beer prices equal to 2.06 for a tecate or a corona! This hotel offers fast passes...

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Helpful?
1Thank Brandon B
PalacioAzteca, Gerente at Palacio Azteca Hotel, responded to this review

Dear Guest, thank you very much for all your comments, it is for us a real pleasure to welcome you and have the opportunity to offer you services and products of excellent quality at a really fair prices. We are very sorry about your impressions regarding our reception personnel, we have staff who can have conversations in English without a...

Hawthorne, California
Reviewed 16 September 2015

No thrills. No coffee maker or art in the room, but all the necessaries (hundreds of channels - mostly spanish speaking - and a great AC made for a comfortable post-dentist stay). Lovely pool, great Sunday buffet and fun bar!

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Helpful?
1Thank Halley G
PalacioAzteca, Gerente at Palacio Azteca Hotel, responded to this review

Thank you for your comments dear guest, that's a great suggestion that we will wound to the General Manager.We hope to see you again soon in Tijuana and stay with us. Best regards, Alex Montes, Manager

Oakland, California
Reviewed 8 September 2015

Stayed here recently for a scant $62/night for a double room! The rooms were clean, and the restaurant serving food and drinks (full bar) right next to the swimming pool was a treat. The staff were very helpful, the location is only so-so.

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Helpful?
1Thank Gobrilla
PalacioAzteca, Gerente at Palacio Azteca Hotel, responded to this review

Thank you for your comments! We hope to return soon to Tijuana and stay here. Greetings! Alex Montes, Manager.

Reviewed 4 August 2015 via mobile

Front desk personal needs to improve on customer service skills. SO RUDE & NOT A SINGLE "Hello, welcome." Rooms are nice & so is restaurant but servers are RUDE! Lots of attitude problems going on here! The bellhop guys outside are AWESOME!!

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Helpful?
3Thank Fuchis76
PalacioAzteca, Gerente at Palacio Azteca Hotel, responded to this review

Dear Guest, we regret not having attended much as you hoped, we are constantly working to offer our customers a quality service that exceeds your expectations and we would continue to do so. We hope you will visit again and can assess whether improved. Sincerely, Alex Montes, Manager.

San Diego, California
Reviewed 12 July 2015 via mobile

This is the second time I stay at this hotel. It's a nicer hotel and got a good deal. It is close to Revolución, and Rio. Shopping and restaurants are close by. Request a room with view of the pool. It's much nicer. The bad is that check in took too long and we had a reservation. The bell hop...

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Helpful?
3Thank Elsa072012
PalacioAzteca, Gerente at Palacio Azteca Hotel, responded to this review

Dear Guest, we appreciate your comments, we will establish procedures to ensure response to requests from our guests to avoid such incicdentes. Thanks for the image of the city of Tijuana, looks great.We forward to welcoming you again very soon. Sincerely, Alex Montes, Manager.

San Francisco, California
Reviewed 9 July 2015

Checked in during a fairly busy (USA) holiday weekend. I'm not sure about the expectations for the positive reviews, but my experience was nothing short of 'run away'. Coming from the USA, it's a short drive from the border, right between the two sides of a main highway. My issues with this property: - Could not locate my prepaid reservation...

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Helpful?
2Thank Vincent F
PalacioAzteca, Gerente at Palacio Azteca Hotel, responded to this review

Dear Guest, we appreciate the time it took you to make your criticism and regret very much that you have not enjoyed your stay in our facilities. We continue to work to improve what is in our hands. If you want to contact me personally, my email is manager@hotelpalacioazteca.com Sincerely, Alex Montes, Manager.

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11/06/2017 12/06/2017
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Amenities

Highlights
  • Pool
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Room Service
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Conference Facilities
  • Shuttle Bus Service
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Self-Serve Laundry
  • Babysitting

Additional Information about Palacio Azteca Hotel

Address: Boulevard Cuauhtemoc sur Oriente 213 | Col. Davila, Tijuana 22044, Mexico
Region: Mexico > Baja California > Baja California Norte > Tijuana
Price Range: $115 - $137 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Palacio Azteca Hotel 3.5*
Number of rooms: 201
Reservation Options:
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Questions & Answers

Here's what travellers have asked, with answers from Palacio Azteca Hotel staff and other travellers.
6 questions
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Questions? Get answers from Palacio Azteca Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for rooms with pool view.”
charlieg_007, 28 Nov 2016 | Read review
“Ask for the suite with rooms with a hot tub- they are amazing!!!”
neilo626, 27 Oct 2016 | Read review
“yes go stay at grand or lucerna i loved those hotels”
haykushik, 23 Sep 2016 | Read review
“Top floor! ”
Ella811, 8 Sep 2016 | Read review
“Our room on the seventh floor had a great view of Tijuana.”
R3961XDsharonc, 16 Feb 2016 | Read review
5 of 5
Hotels.com
US$82* /night
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Booking.comUS$84
Expedia.comUS$82
AMOMAUS$139
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*Disclaimer
Prices are for 1 room, 2 adults
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