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Hotel San Marcos

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Traveller (15)
Room & Suite (11)
Dining (3)
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Overview
  • Excellent32%
  • Very good28%
  • Average18%
  • Poor10%
  • Terrible12%
29 Jul 2017
“Short Stay”
31 Mar 2017
“Stay away”
AMENITIES
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Hot Tub
Non-Smoking Hotel
Restaurant
3 Star Hotel
All hotel details
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Rooms
4 Jun5 Jun
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (77)
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1 - 5 of 13 reviews
Reviewed 30 July 2017 via mobile

Stayed one night due to a power outage on a very hot stormy night at our family's house that we were visiting. Check-in was a bit complicated since it was a last minute online reservation but everything was straightened out by the time we checked...More

1  Thank Victor G
Reviewed 1 April 2017 via mobile

They lie, they want to charge more than agreed and they dont stand by their word. I would never recommend to stay in this hotel to any person, ever. I cant understand how they are in business. One hour thirty minutes to check in. They...More

1  Thank Sgarzacorona
Response from jrsoberanes, Director de Relaciones con Clientes at Hotel San MarcosResponded 24 May 2017

Dear Guest: We are very sorry that you left with this impression of us, because by the time you made your reservation for this group the promotional rates with breakfast had concluded and this was a misunderstanding for several guests. It is not our intention...More

Reviewed 27 February 2017 via mobile

This hotel was not welcoming. They were rude in the front desk. We left and went to lucerna way better for the extra money you'll spend you get treated with great hospitality from all there staff. However the bell boy at San Marcos was really...More

1  Thank darlene1530
Response from jrsoberanes, Director de Relaciones con Clientes at Hotel San MarcosResponded 24 May 2017

Dear Guest. We are very sorry for your bad experience at front desk. We already took the appropiate measures to correct this issue and we hope to have you again with us very soon to feel the difference. Thank you very much.

Reviewed 29 October 2016 via mobile

Great location! The torta place next door is delicious!! Very well recommend that. The hotel itself is nice. The rooms are nice and comfy as well. I highly recommend it for the next visit :) staff was wonderful as well

Thank Loeaye V
Response from jrsoberanes, Director de Relaciones con Clientes at Hotel San MarcosResponded 24 May 2017

Dear Guest: We want to thank you for you stay and your nice comments, we hope to have you again with us very soon.

Reviewed 13 May 2015 via mobile

The room was incredibly comfortable, amazing comfy bed with tons of pillows. Large bathroom. Great food and restaurant. Loved it! Very quiet, soundproof rooms for real lol. Definitely the best luxury hotel around. I actually have no complaints at all about this place a truly...More

Thank Francisco B
Response from JR_S0beranes, Guest Relations Manager at Hotel San MarcosResponded 18 June 2015

Dear Francisco B We want to thank you for choosing Best Western Plus San Marcos. We are pleased that you enjoyed your stay because customer satisfaction is our main goal and we hope you visit us again soon. Your opinion is very important because it...More

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About
Amenities
Top amenities
Free Parking
Restaurant
Bar/Lounge
Fitness Centre with Gym / Workout Room
Room Service
Free High Speed Internet (WiFi)
Breakfast included
Spa
Hotel Amenities
Free Parking
Business Centre with Internet Access
Room Service
Breakfast included
Concierge
Multilingual Staff
Conference Facilities
Meeting Rooms
Children Activities (Kid / Family Friendly)
Shuttle Bus Service
Airport Transportation
Dry Cleaning
Laundry Service
Banquet Room
Babysitting
Room amenities
Air Conditioning
Microwave
Refrigerator in room
Minibar
Things to do
Restaurant
Bar/Lounge
Fitness Centre with Gym / Workout Room
Hot Tub
Spa
Details
Price range
US$50 - US$72 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Smoking rooms available, Accessible rooms, Kitchenette, Family Rooms
Details
Price range
US$50 - US$72 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Smoking rooms available, Accessible rooms, Kitchenette, Family Rooms
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Traveller (15)
Room & Suite (11)
Dining (3)
Business Centre & Event Rooms (6)
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