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Great hotel. Nice rooms very comfortable beds and great views from rooms. Internet is not reliable and wasnt able to connect for the first 2 days.
Breakfast Buffet is great, large variety of food from fresh fruit to menudo to corn tamales.
Victor in the...More
Response from Eduardo M, Director General at Hotel Lucerna CuliacanResponded 1 week ago
Dear guest: Thank you very much to stay with us, and enjoy our service and food. Victor is a great employee, he will be happy to know about your feed back.
My experience at Lucerna, Culiacan: The worst. The food was terrible, the mini bar a complete joke with 1 beer, and 1 coke? Only one wine bottle in the whole hotel to choose from? Not one kind of Gin in the the whole hotel to...More
Response from Eduardo M, Director General at Hotel Lucerna CuliacanResponded 23 June 2018
Very sorry for what you tell us in your experience I offer you an apology and the commitment to meet with my staff involved in the areas mentioned to take joint actions that allow us to offer the great quality of service we...More
Super clean & nice hotel in DT Culiacan! My balcony faced the river, which was awesome. Breakfast was stellar with a large variety! Staff 5/5nas they were helpful and catered to all my requests with a smile and and desk spoke English perfectly well! Will...More
Thank Ali A
Response from Eduardo M, Director General at Hotel Lucerna CuliacanResponded 5 May 2018
Thank you for your stay with us in Lucerna Culiacan hotel, and thanks again for your time to response and evaluate our service in trip advisor
I wish you had a great return at your city.
Very nice hotel in the central part of Culiacan.
Situated by the river Tamazula. Walking distance from a market streets and right next to a mall. There is an OXXO near by should you need some small snack/drink
Now here are the + and -...More
Response from Telesforo F, Gerente at Hotel Lucerna CuliacanResponded 9 December 2017
Thank you for taking a moment to share your experience. I am happy to hear you found the property to your liking. We look forward to welcoming you back to our hotel in the future. At Lucerna Culiacan, we promise to do whatever it takes...More
My parents, sister and her infant son, me and my infant daughter all visited from ca. This is not a friendly customer service oriented hotel, walls are very thin, there was lack of hot water (with children in tow, that's unacceptable!), there was a leaking...More
Thank Jaqueline V
Response from HGIPA, Gerente at Hotel Lucerna CuliacanResponded 14 November 2017
Thank you for taking a moment to share your experience. My apologize for the incovenience durig your stay. We look forward to welcoming you back to our hotel in the future. At Lucerna Culiacan, we promise to do whatever it takes to ensure you are...More