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Sheraton Ambassador

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Sheraton Ambassador
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231 Reviews from our TripAdvisor Community

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Showing 114: English reviews
Reviewed 1 week ago via mobile

Good Sheraton hotel in Monterrey. Service was good. Room was clean and spacious. Room service was ok, nothing special. It is located in MTY downtown, some restaurants around it. Be careful to walk at night.

Thank Cszepak
Estefania C, Social Media & VIP Services at Sheraton Ambassador, responded to this review

Dear Cszepak: Thank you so much for your kind comments to our hotel. Your feedback is very important to us as it help us to grow and understand better our guests needs and expectations. We hope we can welcome you back again in your next trip in Monterrey. Best regards.

Reviewed 2 weeks ago

This place really DID NOT meet our expectations, I will be quick stating the good and bad points; GOOD: - Great valet parking service -Good looking common areas - Good breakfast and excellent service - Good Air Conditioning -Fast check in and check out -Great location close to downtown BAD THINGS: - Horrible mattresses (you could feel the springs on...

Thank bryanmantezoni
Estefania C, Sheraton Club & VIP Services at Sheraton Ambassador, responded to this review

Dear bryanmantezoni: Thank you for sharing your feedback with us regarding your last stay at our hotel. I do apologize that your stay did not meet your expectations. I will be sure to share your comments with our staff so we can eradicate the issues you had in this occasion. Again, we appreciate your feedback and hope you will consider...

São Paulo, São Paulo, Brazil
Reviewed 5 December 2016

I'm A Platinum-Embassador customer, Last year I stayed 116 nights on the SPG chain, so I'm a heavy user, but this was my worst experience in a Sheraton in my life! If they provide such experience to Platinum Customers I'm very sorry for regular customers! Let me list the problems: 1- Due to a delay in my flights they charged...

2Thank Fernando A
Reviewed 13 November 2016 via mobile

I was there several times. The rooms are nice but dark. Not enough lights. There is one big restaurant always empty at nights and going out the hotel after 8 pm is a big no-no . There is a nice gym and decent pool.

Thank Mario M
Karla C, Social Media & VIP Services at Sheraton Ambassador, responded to this review

Dear Mario M: First of all, we want to thank you for taking the time to give us your feedback regarding your recent stay at our Hotel. We do apologize that you felt your room was too dark, we will be sharing your comments with our Maintenance Manager to figure out a way in which we can resolve these issues....

Reviewed 10 November 2016

I've been coming to this hotel for a couple of years, and I like what they have done with the updated lobby/restaurant atrium, and with some of the rooms they have updated -- all to a sort of functional, euro-modern look that seems to work. I had a room in the 10th floor and it was nice, clean, but structurally...

Thank Pedro A
Karla C, Social Media & VIP Services at Sheraton Ambassador, responded to this review

Dear Pedro A: We want to thank you for sharing your comments and impressions regarding your recent stay at our hotel. We want to deeply apologize to you because in this ocassion we weren't able to fullfill your expectations. We will share your comments with our managers so we can eradicate all of the issues you mention to us. We...

Reviewed 20 October 2016 via mobile

I stayed at this Sheraton for a business trip. I chose this hotel due to the updated lobby pictures and the pretty rooms. The lobby is the only decent place in the hotel and ironically the Wi-Fi does not work there. I stayed on the fourth floor, although I must admit, I don't think it gets much better than what...

1Thank Maite C
Karla C, Social Media & VIP Services at Sheraton Ambassador, responded to this review

Dear Maite C Thank you so much for taking the time to give us a feedback regarding your recent stay at our hotel. I do apologize that your stay did not meet your expectations. We are always trying to improve and your comments will be very helpuf, as they help us to know what services needs to be improved. At...

Sussex, Wisconsin
Reviewed 29 September 2016

Positive points: Located in downtown, walkable to the local markets and restaurants. Forex counter right opposite the hotel. The best part is the restaurant (Grill & Wine) attached to this hotel. Breakfast buffet is included (only) for one person for my room. Please read my review on that separately. From here is all downhill :-( Room: Carpets soiled and dirty....

1Thank SanDefacto
Bogota, Colombia
Reviewed 2 September 2016

Rooms need renovation, internet is really good and the lobby restaurant serves very good meals.. Also the location is good for but surroundings seem not to be safe. Also guest service is great and courteous.

Thank djalmabritto
Seoul, South Korea
Reviewed 1 September 2016

This is my first visit to Mexico so I don't have any knowledge of the qualities of other global hotel chains like Merriott, Hyatt, and Hilton in Mexico. With that being said, it is still short of my expectation for Sheraton in terms of staff's attitudes, English abilities and breakfast. It in unlikely for me to visit Mexico but for...

1Thank Jinwoo K
Ahwatukee, Arizona, United States
Reviewed 29 August 2016

The Sheraton Ambassador Hotel is an older property, but renovations have allowed it to be a good hotel option when in Monterrey. It is a convenient location and not so far to the airport. The reception is always friendly and welcoming and it is especially nice to be a premier member of the Starwood Preferred Guest program, as upgrades are...

1Thank Robert V
Karla C, Social Media at Sheraton Ambassador, responded to this review

Dear Robert V: Thank you so much for your nice comments to our hotel. We are thrilled to know you enjoyed your room and amenities. We are always trying to find new ways to improve and satisfy all of our guest's needs. We look forward to welcome you back in your next trip to Monterrey. Warm regards.

117 photos of this hotel

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Dining (1)
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  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
  • Tennis Court
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Paid Wifi
  • Paid Internet
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Conference Facilities
  • Concierge
  • Banquet Room
  • Multilingual Staff
Official Description (provided by the hotel)
In the heart of Monterrey, the Sheraton Ambassador Hotel offers a prime location for today's business traveler. Our friendly staff will put you at ease, recommending local restaurants and activities. You can even take care of a car rental onsite. 229 oversized guest rooms and suites with comfortable beds and bathrooms have everything you need to make your stay more enjoyable. Stay active with a health club as well as tennis and racquetball courts. Relax in our beautiful outdoor pool or solarium. Gather with friends or colleagues for dinner at our restaurant or a drink at our bar. All rooms now feature wireless High Speed Internet Access at a fee, HD LED TVs, and The Sheraton Sweet Sleeper™ Bed. Stay connected to friends and family with Link-at-Sheraton Experienced with Microsoft®, a connectivity hub in the heart of the lobby. A11 meeting rooms are available for meetings and conventions, offering a combined 10,200 square feet of space. Our Grand "Embajadores" is ready to welcome up to 750 people for whatever type of event you are planning. The Sheraton Ambassador Hotel is a great place for your next meeting or convention, offering stylish comfort and total convenience. ... more   less 

Additional Information about Sheraton Ambassador

Address: Hidalgo 310 Oriente | Zona Centro, Monterrey 64000, Mexico
Region: Mexico > Northern Mexico > Nuevo Leon > Monterrey
Price Range: $91 - $207 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton Ambassador 4*
Number of rooms: 229
Reservation Options:
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Also Known As:
Sheraton Ambassador Hotel Monterrey
Sheraton Hotel Monterrey
Sheraton Monterrey
Monterrey Sheraton
Hotel Style:
#10 Luxury Hotel in Monterrey
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Questions & Answers

Questions? Get answers from Sheraton Ambassador staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Do not stay there, stay at the Marriot”
 of 5 bubbles fernandoa484, 5 Dec 2016 | Read review
“one of the updated floors is the 10th floor. If you have enough SPG points I recommend the 12th Club Room for free breakfast”
 of 5 bubbles C9581DXpedroa, 10 Nov 2016 | Read review
“Enough reasons from my review to avoid staying here”
 of 5 bubbles SanDefacto, 28 Sep 2016 | Read review
“Don't get out in the evening otherwise will get bothered by Taxi people and pimps.”
 of 5 bubbles rakesha513, 2 Mar 2016 | Read review
“Try to get the newly renovated rooms only a couple bucks more a night”
 of 5 bubbles 775kevina, 8 Feb 2016 | Read review
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