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29/01/2018 30/01/2018
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    Sheraton Ambassador Hotel

    Ave. Hidalgo 310 Oriente | Zona Centro, Monterrey 64000, Mexico
    011 52 81 8380 7000
    Hotel website
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    29/01/2018 30/01/2018
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    Traveller (128)
    Room & Suite (41)
    Dining (9)
    • Excellent25%
    • Very good33%
    • Average17%
    • Poor16%
    • Terrible9%
    Travellers talk about
    Breakfast Buffet
    Air Conditioning
    Non-Smoking Hotel
    Room Service
    Fitness centre
    Wheelchair Access
    Business Centre
    Dry Cleaning
    4.0 Star Hotel
    All hotel details
    Offers from Sheraton Ambassador Hotel
    Special Offer: High speed breakfast pack
    Hotel deals
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    29 Jan30 Jan
    1 room, 2 adults, 0 children
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    Standard Room

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    Write a ReviewReviews (276)
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    1 - 5 of 131 reviews

    Reviewed 12 December 2017

    The hotel is centrally located, close to the Macroplaza, Mexican History Museum, Riverwalk, and the Fundidora Park. The hotel staff is very polite and friendly. I ate at the hotel restaurant for breakfast (buffet). They have a good selection of pastries, eggs, soup, beans, chilaquiles,...More

    Thank Alan G
    Response from HUGO G, Front Office Manager at Sheraton Ambassador HotelResponded 13 December 2017

    Thank you so much for your comment, they are very important to us!

    Reviewed 12 October 2017

    This hotel is what you could expect from a Sheraton with all its standards. Rooms are comfortable, with nice furniture and nice lightning. Meals and service in the restaurant are VERY good. Location is very good and convenient, right in Monterrey's downtown.

    Thank Angel H
    Response from HUGO G, Director de Recepción at Sheraton Ambassador HotelResponded 13 October 2017

    Thank you so much for your comment, they are all very important for us!

    Reviewed 11 September 2017

    We stayed for a whole with with people from other countries. Towels were missing everyday.... no hairdrier, Breakfast the first day...terrible...worms coming out of the pastries... eggs were cooked everyday with tons of chile, same menu every day for 7 days, Receptionist were not kind....More

    Thank AEsquivel
    Response from HUGO G, Director de Recepción at Sheraton Ambassador HotelResponded 11 September 2017
    Google Translation

    Muchas Gracias por sus comentarios, le aseguro que los tomamos en cuenta, ya estoy copiando a los compañeros involucrados y...More

    Reviewed 27 July 2017

    The Staff at this hotel was excellent. Everyone from the front desk to the ladies that clean your room were all very friendly and professional. They are this hotels best asset. The cleaning staff does their job without waking everyone around them. The lady who...More

    Thank Maria P
    Response from HUGO G, Director de Recepción at Sheraton Ambassador HotelResponded 29 July 2017

    Thank you so much for your comments, all are very important to us!!

    Reviewed 24 July 2017

    The service is awful! When I arrived at 1am after a 2 hour delay in mi flight, there wasn't anybody at the reception. I had to wail 10 minutes for a moody girl to arrive and allow me to check in. The hotel is incredible...More

    1  Thank Jack F
    Response from HUGO G, Director de Recepción at Sheraton Ambassador HotelResponded 24 July 2017

    Thank you so much for your comments, there all are important for us, we really sorry for all this inconveniences, I will personally talk with my partner in the night shift.

    • Top amenities
    • Pool
    • Restaurant
    • Room Service
    • Fitness Centre with Gym / Workout Room
    • Bar/Lounge
    • Hotel Amenities
    • Business Centre with Internet Access
    • Room Service
    • Dry Cleaning
    • Meeting Rooms
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Conference Facilities
    • Breakfast Available
    • Room amenities
    • Air Conditioning
    • Things to do
    • Pool
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Bar/Lounge
    • Outdoor pool
    • Price range
    • US$79 - US$161 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #10 Luxury Hotel in Monterrey
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Family Rooms ,
    • Accessible rooms
    • Number of rooms
    • 229
    • Reservation Options
    • TripAdvisor is proud to partner with Starwood, Expedia, Hotels.com, Booking.com, Travelocity, Hotwire, Orbitz, getaroom.com, HotelQuickly, Cancelon and TripOnline SA so you can book your Sheraton Ambassador Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • Mexico >
    • Northern Mexico >
    • Nuevo Leon >
    • Monterrey
    • Also Known As
    • Sheraton Ambassador Hotel Monterrey ,
    • Sheraton Hotel Monterrey ,
    • Sheraton Monterrey ,
    • Monterrey Sheraton
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    Traveller (128)
    Room & Suite (41)
    Dining (9)
    Pool & Beach (3)
    Hotel & Grounds (127)
    Bathroom (5)
    Family and Play Areas (3)
    Business Centre & Event Rooms (2)
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    Questions & Answers
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    Room Tips
    "Ask for a room with view to the street, there are some with view to the restaurant that are NOT nice."
    Read review
    "I've been all over this hotel, not a bad room in the house."
    Read review
    "Skip dinner at the Grille and venture out as there are many other great places"
    Read review
    "Do not stay there, stay at the Marriot"
    Read review
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