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Crowne Plaza Monterrey

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Traveller (80)
Room & Suite (90)
Dining (31)
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Overview
  • Excellent25%
  • Very good41%
  • Average20%
  • Poor9%
  • Terrible5%
Travellers talk about
“type hotel”(2 reviews)
“nice hotel”(9 reviews)
“hotel bar”(3 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast Buffet
Pool
Non-Smoking Rooms
Restaurant
Room Service
3 Star Hotel
All hotel details
Additional information
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Reviews (372)
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All reviewstype hotelnice hotelhotel barguest roomssmall gymbusiness triprooms are largebusiness centermexicofurnitureconferencesaunaatriummaintenancepesos
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1 - 5 of 138 reviews
Reviewed 2 weeks ago

Stay Report - 5/4 - 5/6 Location: The hotel is located in the Centro neighborhood two blocks west of the Macroplaza and MARCO Contemporary Art Museum.  It's a short walk from the General Zaragoza Metro Station (#2 Line) and there are a number of restaurants and...More

Thank Sal_Paradise767
Response from ARTGM, Manager at Crowne Plaza MonterreyResponded 1 week ago

Dear Sal_Paradise767 Thank you for sharing your comments regarding your recent stay at Crowne Plaza Monterrey. We apologize for the inconveniences you encountered in your room and at the check in process. Kindly reach out to us the next time you're planning a return visit...More

Hotel's Favourite
Reviewed 13 July 2017 via mobile

Recently stayed in this hotel - very helpful and courteous staff during our stay. It was a full service hotel that was very welcoming and business friendly. The business center offered printing and copying services. The breakfast was very good and reasonably priced.

Thank John H
Response from ARTGM, Front Office Manager at Crowne Plaza MonterreyResponded 15 July 2017

Dear John H Thank you for sharing your comments regarding your recent stay at Crowne Plaza Monterrey, we are very glad to hear you enjoy your stay with us. We are looking forward to have the opportunity of welcome you back. Sincerely Rodrigo P. FOM

Reviewed 26 March 2018 via mobile

The rooms are older style but nicely appointed. The beds are comfortable. The hotel is close to the Grand Plaza which is good but it is let down by having few staff who can speak more than rudimentary English. Whilst Monterrey is not the tourist...More

Thank chewat
Response from IHGService, Guest Relations Manager at Crowne Plaza MonterreyResponded 10 April 2018

Hi chewat, Thank you for being honest in writing a review about your stay with us. We are happy to know that you liked our location and we certainly appreciate your nice feedback on our beds. On the other hand, we are sorry for the...More

Reviewed 9 March 2018 via mobile

Good clean place with friendly staff. Good buffet and reasonable food / drink prices. Free Wi-Fi and comfortable business centre. Pool is good but too bad not outdoors. There is a good fitness centre with variety.

Thank Robert Q
Response from ARTGM, General Manager at Crowne Plaza MonterreyResponded 2 weeks ago

Thanks for your candid feedback, hope to see you soon. Kind Regards.

Reviewed 11 February 2018 via mobile

Was there for 2 nights only. Good place t stay. This hotel fulfilled global standard. Staff’s English level is more for tourists than for business. Breakfast was rich and nicely presented. Overall the rooms are very large and a bit outdated and in detail not...More

Thank Gerhard K
Response from IHGService, Guest Relations Manager at Crowne Plaza MonterreyResponded 25 February 2018

Dear Gerhard K, Hello from IHG! Thank you for your candid review. I appreciate you sharing your thoughts about our rooms upkeep and condition. I'm sorry for the letdown. This will be taken up with the team for future improvements. We hope to have the...More

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About
Amenities
Top amenities
Pool
Room Service
Restaurant
Fitness Centre with Gym / Workout Room
Free Parking
Free High Speed Internet (WiFi)
Bar/Lounge
Hotel Amenities
Room Service
Free Parking
Business Centre with Internet Access
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Hot Tub
Heated pool
Indoor pool
Details
Price range
US$102 - US$159 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$102 - US$159 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (80)
Room & Suite (90)
Dining (31)
Pool & Beach (8)
Business Centre & Event Rooms (25)
Questions & Answers
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Room Tips
"Ask for superiors floor to avoid noise for lobby"
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"Rooms right off the elevators also face the main highway so they can be very noisy. Avoid!"
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"For me, even the front road facing room was pretty quiet at night."
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"Top floors if possible"
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