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Hilton Garden Inn Monterrey

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Traveller (61)
Room & Suite (16)
Pool & Beach (2)
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Overview
  • Excellent40%
  • Very good23%
  • Average18%
  • Poor10%
  • Terrible9%
Travellers talk about
AMENITIES
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
3 Star Hotel
All hotel details
Additional information
Offers from Hilton Garden Inn Monterrey
Special Offer: Double Points, Every Stay
Hotel deals
Offers from Hilton Garden Inn Monterrey
Special Offer: Double Points, Every Stay
Hotel deals
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Reviews (524)
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24
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37
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All reviewswalking distancesheets and towelsmonterrey airportroom temperaturebusiness tripnice hoteleasy accessbed was comfortableair conditioningexcellent locationfront desk staffbreakfast buffetchristiantaxiprahaaccommodationsdrain
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1 - 5 of 120 reviews
Reviewed yesterday via mobile

My friend and I checked into the hotel around 3PM and proceeded to go to our room. We put the key in and to our surprise there was a lady inside! She was on the phone, her luggage was on the bed, and personal belongings...More

Thank CeeBreezie
Hotel's Favourite
Reviewed 20 January 2018

Excellent location, great service, kind and knowledgeable staff, good food optrions, clean, neat and organized rooms. Excelente ubicación, gran servicio, personal amable y competente, buenas opciones en alimentos, cuartos limpios, arreglados y organizadosMore

Review collected in partnership with Hilton Garden Inn
Thank adrianbE396OM
Response from Fernando P, Paola Fernández R. I Gerente de Calidad y Servicio I Hilton Garden Inn Monterrey at Hilton Garden Inn MonterreyResponded 5 March 2018
Google Translation

Distinguido Sr. Adrián: Agradecemos la oportunidad que nos brindó de ser su hotel sede en su visita a la ciudad,...More

Reviewed 3 weeks ago

TV did not work properly and despite reporting issue nothing was done, I left for a business meeting and returned to find the room had not been cleaned up, despite me requesting to have it done wheal I was outMore

Review collected in partnership with Hilton Garden Inn
Thank Alfredo O
Response from Jorge V, General Manager at Hilton Garden Inn MonterreyResponded 3 weeks ago

Dear Alfredo Ostos: Thank you for taking the time to share your experience about your recent stay at our hotel. As a Hilton Honors member, you are among our most valued guests. We sincerely appreciate your feedback and we are very sorry we did not...More

Reviewed 4 weeks ago via mobile

Shower water current is minimal ? Very bad for a hotel of this category , reported twice to the house keeping for them to let the maintenance staff repair but nothing happened , that is what I hate , the nothing happened attitude for a...More

Thank Sergio U
Response from Jorge V, General Manager at Hilton Garden Inn MonterreyResponded 4 weeks ago

Mr. Sergio U. Thank you for taking the time to share your experience about your recent stay at our hotel. You are among our most valued guests. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments...More

Reviewed 14 May 2018

The property is outdated. Every floor has a musky odor, that is also in the rooms. When we arrived, there was hair balls in the tub and other indicators that the room had not been cleaned. When asked to move to a different room, staff...More

Review collected in partnership with Hilton Garden Inn
Thank Fernando C
Response from Jorge V, General Manager at Hilton Garden Inn MonterreyResponded 14 May 2018

Dear Fernando Cordova: Thank you for taking the time to share your experience about your recent stay at our hotel. As a Hilton Honors member, you are among our most valued guests. We sincerely appreciate your feedback and we are very sorry we did not...More

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About
Amenities
Top amenities
Pool
Room Service
Free Parking
Restaurant
Bar/Lounge
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Hotel Amenities
Room Service
Free Parking
Dry Cleaning
Meeting Rooms
Business Centre with Internet Access
Laundry Service
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Things to do
Pool
Restaurant
Bar/Lounge
Fitness Centre with Gym / Workout Room
Indoor pool
Details
Price range
US$67 - US$96 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#9 Business Hotel in Monterrey
Room types
Suites, Non-Smoking Rooms
Details
Price range
US$67 - US$96 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#9 Business Hotel in Monterrey
Room types
Suites, Non-Smoking Rooms
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Traveller (61)
Room & Suite (16)
Pool & Beach (2)
Dining (1)
Questions & Answers
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Room Tips
"Do not stay in #118"
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"The room faced onto a wall, and could not be called having a great view. It was a room for businessmen who..."
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"staff is helpful, rooms comfortable & excellent breakfast,"
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"the table near the terrace are the best ones to have a nice chat while eating."
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